Trouvez des vols pas chers Düsseldorf - Paris

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Points négatifs : "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points positifs : "Almost everything, especially the crew."
Points négatifs : "Don’t feel like anything should be better to be honest"

Points positifs : "KLM STAFF WERE VERY PROFESSIONAL"
Points négatifs : "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"

Points positifs : "Slow service."
Points négatifs : "Better communication!"

Points positifs : "Great plane and staff"
Points négatifs : "Delayed"

Points positifs : "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Points négatifs : "Food quality was not so good."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Food, entertainment and crew was exceptionally friendly."
Points négatifs : "Seats not great for such a long flight."

Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points négatifs : "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Points positifs : "The flight arrived a few minutes early."
Points négatifs : "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Points positifs : "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Points négatifs : "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Points positifs : "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Points négatifs : "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points négatifs : "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Points positifs : "Light snack and complementary wine"

Points positifs : "Friendly staff"
Points négatifs : "Leg room"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Points négatifs : "Except for the man next to me - great!"

Points positifs : "Crew was awesome"
Points négatifs : "."

Points positifs : "Time and Good clean place.. in This case airpöane.."
Points négatifs : "It was not entreteiment st all"

Points positifs : "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Points positifs : "Crew was great, very nice"
Points négatifs : "Not enough legroom"

Points positifs : "kLM staff was great."

Points positifs : "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Points positifs : "The boarding was easy and you didn't have to wait inline for that long"
Points négatifs : "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Points positifs : "Everything is top notch for an airline company."
Points négatifs : "Nothing.... I enjoyed every moment of the flight."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Fast boarding"
Points négatifs : "The entertainment system wasn’t working for the whole 10 hour flight."

Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"

Points négatifs : "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Points positifs : "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Points négatifs : "Boarding was a free for all. The travelers did not pay attention to the priorities."

Points positifs : "Service impeccable!"
Points négatifs : "They have one line of executive class after the kitchen and toilet, is very noisy."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Service from airline host Poorly maintained plane Bad food Old entertainment"

Points positifs : "Sièges trop petit sur les nouveaux avions, pas d'écrans de divertissement donc on s'ennuie vite pendant 2h"
Points négatifs : "Repas gratuit ou collations, prise qui fonctionnent pas et divertissement"

Points positifs : "I didn’t like anything"
Points négatifs : "The female FA gave me an attitude when I asked about moving to a window seat"

Points positifs : "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Points négatifs : "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."

Points négatifs : "Primind bagajele"

Points positifs : "Nice crew."

Points positifs : "Prompt boarding"
Points négatifs : "No complementary drink or snack"

Points positifs : "Le confort à bord"
Points négatifs : "L'embarquement et le retard du vol"

Points négatifs : "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."

Points positifs : "Bad seats, too small"
Points négatifs : "3 hours late taking off"

Points négatifs : "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."

Points positifs : "Pleasant crew. Clean plane."
Points négatifs : "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."

Points positifs : "Boarding process was smooth and the flight was on time."
Points négatifs : "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."

Points positifs : "It was only an hour and a half from Rome"
Points négatifs : "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."

Points positifs : "Fare itself is very reasonable for distance."
Points négatifs : "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "Flight attendants"
Points négatifs : "Food was awful"

Points négatifs : "Peu de place pour les jambes. Décollage avec une heure de retard sans explication. Un mini-sandwich en guise de repas."

Points positifs : "Professionalism"
Points négatifs : "Food"

Points positifs : "nothing"
Points négatifs : "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"

Points positifs : "Very nice flight. Great service and a lot of seat room"

Points positifs : "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Points négatifs : "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"

Points positifs : "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Points négatifs : "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."

Points positifs : "The short flight."
Points négatifs : "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."

Points positifs : "Fast, easy, and comfortable flight, with a friendly crew."
Points négatifs : "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."

Points positifs : "Quick and easy boarding"
Points négatifs : "Food and no entertainment, crew was not consequent with safety rules."

Points positifs : "Friendly attendants on roomy older plane."
Points négatifs : "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."

Points positifs : "Tea and coffee should be included not you have to buy it!"

Points positifs : "Sièges confortables avec beaucoup de places pour les jambes"
Points négatifs : "Juste un petit sandwich comme repas"

Points positifs : "Excellent service and a delightful crew."

Points positifs : "Comfortable flight. Polite and friendly team."

Points positifs : "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."

Points positifs : "Really happily uneventful ride."
Points négatifs : "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."

Points positifs : "1. The Flights Attendents we unfriendly and inpatient."
Points négatifs : "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"

Points négatifs : "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"

Points négatifs : "Late boarding. Later take off. Even later arrival (no gate available)."

Points positifs : "Boarding was easy, check in online to save time and get a better seat"
Points négatifs : "No entertainment and seats are small"

Points négatifs : "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"

Points négatifs : "Most limited legroom ever."

Points positifs : "It was for the most part on time."
Points négatifs : "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."

Points positifs : "Relatively on time. Friendly crew."
Points négatifs : "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."

Points positifs : "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."

Points positifs : "The friendly staff at check in and at the boarding gate."
Points négatifs : "The food it far from satisfactory."

Points positifs : "Even though the airplane was packed, I didn't feel crowded."
Points négatifs : "There was no power outlet to recharge the phone and no entertainment."

Points négatifs : "Flight was very delayed"

Points positifs : "I had a row to myself and it was a pleasant and uneventful flight."
Points négatifs : "The sandwiches looked cold and tasteless."

Points positifs : "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Points négatifs : "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."

Points positifs : "Flight was on time, Staff was courteous"

Points positifs : "On time. Crew is very friendly. Smooth."

Points négatifs : "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."

Points positifs : "All was just great and on time"

Points positifs : "Comfortable, good food and good crew"

Points positifs : "Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning."

Points négatifs : "The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth"

Points positifs : "Seats were better than the international leg."
Points négatifs : "Everything. Offer at least a drink - all drinks were a charge. Staff was rude. Also they lost our luggage."

Points positifs : "Quick boarding, kind crew"
Points négatifs : "All food and drinks for a cost. I had to run to make it to my gate which was quite a distance and a shuttle ride away."

Points négatifs : "When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra."

Points positifs : "Nothing"
Points négatifs : "FOOD"

Points positifs : "Des infos ont été données par le pilote ou l'équipage"
Points négatifs : "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"

Points positifs : "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."

Points positifs : "The flight attendants on Aer Lingus have to be the kindest people ever!"
Points négatifs : "The line at Madrid airport was too long. More staff needed."

Points négatifs : "Worst airline ever. Was over one hour late. I was asking to get rushed through in Dublin in order to make my connecting flight and people were just rude. One security guy even started yelling at me. Very unpleasant experience, do not recommend at all."

Points positifs : "Plane was clean and comfortable."
Points négatifs : "Plane arrived late - no updates from the gate crew. ...coffee and soda is not free..."

Points positifs : "great on board staff great onground staff in Dublin!"
Points négatifs : "almost 2 hours waiting in line to be checked in (unable to check in online) due to lack of staff...only 2 check in counters open."

Points positifs : "The crew was friendly"
Points négatifs : "There was a delay in getting us boarded. My main complaint is the length in the baggage reclaim. It should not have taken as long as it did. I gave low rating for entertainment because there wasn’t any, again it was a short flight. I did not have any of the onboard food."

Points positifs : "Flight was ok."
Points négatifs : "No free food or drink service."

Points positifs : "La rapidité"
Points négatifs : "Les repose tête"

Points négatifs : "The chairs are so uncomfortable!"

Points négatifs : "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."

Points positifs : "La place et le.vol.."
Points négatifs : "Humeur du personnel de bord"

Points positifs : "Fast boarding"
Points négatifs : "No food or drinks offered"

Points négatifs : "Pas de snacks, tres cher pour mon billet"

Points positifs : "Timeliness of flight and service on board."
Points négatifs : "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."

Points négatifs : "Vol de souvenir dans bagages en soute"

Points positifs : "TVs on seat-backs, good selection of movies and television, USB charging outlet on seat-backs"
Points négatifs : "Every seat came with useless headphone sets: the jacks were for an older model of plane. Flight attendants warned passengers that they had some headsets that would work, but were keeping them reserved for children, so not to bother asking for them. Flight took off more than 3 hours late and airline took no responsibility for delays. Blamed LAX contractors for everything. The airline is responsible for who they do business with. Because of takeoff delays, food and beverage service was also badly delayed. Had to beg for water several hours in, and was brought a single small cup."

Points positifs : "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Points négatifs : "la nourriture, mais comme pour toutes les compagnies aeriennes"

Points positifs : "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."

Points positifs : "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Points négatifs : "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."

Points négatifs : "Free-for-all boarding was less than ideal. Boarding by seat rows as on Boston to Dublin flight would have been better."

Points négatifs : "very little leg room"

Points positifs : "Bagages misent en soute gratuitement."
Points négatifs : "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"

Points négatifs : "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."

Points négatifs : "my ticket being canceled without me knowing"

Points positifs : "Dublin airport is cold. Security between plane in correspondance area to crowded and unnecessary."
Points négatifs : "The good part was that I paid for what i received. So anyway why do I complain."

Points positifs : "Flight attendants were excellent."

Points négatifs : "Short flight so N/A on food and entertainment. Crew were much nicer and friendly than our first leg of the trip."

Points négatifs : "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"

Points négatifs : "There was no food or entertainment provided"

Points négatifs : "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."

Points positifs : "On time delivery"
Points négatifs : "How many seats can you cram in to an airline cabin? So tightly packed it indicates a base level of disregard by the company for their customers. And nothing offered that didn't cost (no coffee, water...)"

Points positifs : "Great crew."
Points négatifs : "No free alcochol. Had to spend a night in Dublin just to connect! Over two hours late. And Aer Lingus really stunk flying the night before from Milano to Dublin. One person at their many counters for two hundred passenegers. Last time for Aer Lingus. On the other hand British Airways flew us from SF to Milano. We thought we were returning by British Airways. Screw job!"

Points positifs : "The staff were very sweet and courteous love the Irish accent"
Points négatifs : "The seats"

Points positifs : "ils ont accepté une valise en soute gratuitement"
Points négatifs : "aucune collation gratuite , pas même un verre d'eau ou un thé"

Points positifs : "I had the whole row to myself so I was able to catch up on my sleep which was nice. The"

Points positifs : "Check in in Dusseldorf was easy, bit they made up for it in Dublin!! In Dublin the check in and information desk of air lingus were awuful. Full of attitude and absolutely no knowledge."
Points négatifs : "Air Lingus is awful! It had 1:20 hours delay that resulted in missing the second flight."

Points positifs : "What is there not to like: The crew are courteous and caring, the planes are clean and the price is right!"
Points négatifs : "The check-in in Duesseldorf was subcontracted and staffed by an uninformed agent which led to a lot of confusion and inconvenience in Dublin. Someone like that does not reflect well on Aer Lingus which I definitely recommend otherwise!"

Points négatifs : "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."

Points négatifs : "Not even free water"

Points positifs : "We were loaded into a bus to shuttle to the aircraft. We waited 30 minutes in the bus with everyone crowded in."
Points négatifs : "The plane was not handicapped accessible and should have been listed that way. Fortunately my friend who was using a wheelchair was not on that flight."

Points positifs : "Not much to say about Air Lingus averall bed experience. Will not book with airline again"

Points positifs : "Friendly cabin crew."
Points négatifs : "My baggage is still missing a week after my flight arrived and no news about it. I can't get in touch with anyone from the airline or who can help me. Pretty terrible experience."

Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"

Points positifs : "Onboard crew was friendly. Dinner was good"
Points négatifs : "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Points positifs : "Their evacution video is interesting"
Points négatifs : "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Points positifs : "Great food (Economy class). Good Service"
Points négatifs : "Not enough bathrooms on Economy class area due to aircraft design."

Points positifs : "Quiet! No noise-canceling earphones needed. Delicious food."

Points positifs : "Le temps de vol."
Points négatifs : "Le retard"

Points positifs : "Boarding this large plane went relatively quickly and orderly."
Points négatifs : "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Points positifs : "Good seat width Great movie selection Great food and drinks Nice and large A380"
Points négatifs : "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Points négatifs : "Flight was delayed by 1h30min, so we arrived very late"

Points négatifs : "Leg space."

Points négatifs : "Impossible de commander un repas sans gluten sur l’application mobile"

Points positifs : "Nothing"
Points négatifs : "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Points positifs : "Enjoyed my food, especially tasty for airplan fare!"
Points négatifs : "Not enough leg room"

Points positifs : "Le service, le café et croissant compris, l’accueil, le respect des horaires"
Points négatifs : "Assise sur le dernier rang de l’avion, les sièges sont trop droits sans souplesse car tenus par la paroie"

Points positifs : "Staff"
Points négatifs : "We were 2h late"

Points positifs : "Food, service, comfort"

Points positifs : "Le divertissement"

Points négatifs : "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Points positifs : "Bon système à bord, films récents, écran assez grand"
Points négatifs : "Pas beaucoup d’espace entre les sieges, nourriture juste correcte"

Points positifs : "It was a wonderful flight and service . Hospitality and welcoming."
Points négatifs : "Nothing everything was amazing ."

Points positifs : "I like traveling with AirFrance in general."
Points négatifs : "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Points positifs : "L'attention et l'amabilité de l'equipage. Le service en plusieurs langues. Les sièges plus confortables que sur les moyens courriers. Bravo pour les progrès sur les plateaux repas. J'aurai bien aimé un apéritif quand même"
Points négatifs : "Les toilettes de seconde sont trop loin! Difficile de progresser dans les allez les gens dorment les jambes en travers des rangées par manque de place. A cause du bruit le Stewart a pas bien compris ce que je commandais a voir et n'a pas osé me faire répéter une troisième fois. Je n'ai pas.trouve la ventilation individuelle, donc ai eu peu trop chaud et très soif tout le vol."

Points positifs : "Ground crew at CDG was helpful to file a claim for the lost luggage."
Points négatifs : "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Points positifs : "Boarding for BUsiness class was fine. Seating was cramped."
Points négatifs : "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Points positifs : "The service was very professional."
Points négatifs : "Everything went well."

Points négatifs : "Il a eu du retard"

Points positifs : "Food and service was good and price was acceptable"
Points négatifs : "Very long route"

Points positifs : "L’enregistrement"
Points négatifs : "Le contrôle des bagages cabine"

Points positifs : "Heureusement que les PNC gardaient le sourire"
Points négatifs : "Encore une fois le retard et le pseudo repas servi sans même un plateau, cake aux légumes à déguster avec les doigts et 5 petits vulgaires morceaux d’orange Encore une fois bravo"

Points négatifs : "Attente supplémentaire du décollage ... Un petit gâteau avec la boisson serait mieux ! Maurice"

Points positifs : "L’amabilite Le sourire la disponibilité, les informations claires et précises fournis."
Points négatifs : "Annonce d’un retard tout de suite après la fermeture des portes à cause des grèves. Mais bon c’est juste le fait d’etre Prévenu que quand nous sommes dans l’avion."

Points négatifs : "Horrible Crew..."

Points positifs : "Fine for a 45-50 minute regional flight."
Points négatifs : "Wouldn’t be great for long-haul flights."

Points négatifs : "Avion en retard de plus d’une heure"

Points négatifs : "Siège pas confortable, écran tactile fin ancien âge, repas servis 2h30 après le décollage et plus la possibilité de cuisine entre les 2 repas proposés car plus de poisson disponible"

Points négatifs : "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Points négatifs : "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."

Points positifs : "La entrada"
Points négatifs : "El resto de cosas"

Points positifs : "Flight was smooth"
Points négatifs : "Food"

Points négatifs : "Le VIP lounge a oublié de nous avertir pour l'embarquement ! Pas assez de place pour les jambes. Une heure d'attente pour les bagages, qui ont finalement été livrés sur un autre carroussel."

Points positifs : "Easy, fast, comfortable, no hassles"

Points positifs : "Free snack and drinks. Good service."

Points positifs : "The space and the people"
Points négatifs : "Nothing"

Points positifs : "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Points positifs : "Le sourire et la disponibilité des personnels de bord est toujours appréciable sur Air France"
Points négatifs : "L'aspect des avions commence à faire vielliot ..."

Points positifs : "Les sandwiches étaient bons."
Points négatifs : "Deux sandwiches par personnes auraient été appréciés."

Points positifs : "Bonne nourriture et équipage prevenant mais fauteuils durs serrés, climatisation à fond, écran très petits, fonctionnant mals... A l'allée, accès avion par une tour d'escaliers avec nos bagages cabines, au retour retard d'1h..."
Points négatifs : "Equipement nul..."

Points positifs : "I would like to come on time each trip because I got two late time before with airfrance"

Points positifs : "The service"
Points négatifs : "Nothing"

Points positifs : "Le confort de la classe économique premium"
Points négatifs : "Un équipage du genre porte de grange minimaliste ...."

Points positifs : "L'équipage et le personnel embarquement étaient très agréables"
Points négatifs : "La file d'attente trop longue lors de l'embarquement, le manque de cadrage de la file d'attente lors de l'embarquement (pas de files bien délimitées), le passage à la sécurité trop long, le retard sur l'horaire de décollage, les gens debout alors que l'avion venait tout juste d'atterrir et que l'avion continuait à rouler, pas de bouteille d'eau offerte alors que l'avion avait beaucoup de retard"

Points négatifs : "Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good"

Points positifs : "RAS"
Points négatifs : "L’embarquement n’était pas du tout organisé. Nous sommes partis en retard. Pas d’excuses. Pour le prix on aurait envisagé un meilleur service."

Points positifs : "L’équipage"
Points négatifs : "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"

Points positifs : "Le personnel"
Points négatifs : "Rien tout a été parfait"

Points négatifs : "Gros retard. Mauvaise communication."

Points négatifs : "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"

Points négatifs : "Traduction en français.."

Points positifs : "service de l'equipage"
Points négatifs : "Les repas, sieges etroits entre LHR et YUL, longue duree de l'escale"

Points positifs : "Le personnel était très professionnel. Cie au top."

Points négatifs : "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."

Points positifs : "La couleur de l avion ."
Points négatifs : "Tous"

Points positifs : "le personel etaient aimable et souriant"
Points négatifs : "nous avons eu un delay"

Points négatifs : "pas de boisson ni nourriture offerte"

Points positifs : "la gentillesse de l’équip"
Points négatifs : "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."

Points positifs : "Nothing in particular, cold plane, no entertainment, no complementary food but it brought me home"
Points négatifs : "No complementary food and beverage. Next time I will take Air France, for the same price you have a better crew and at least something to drink and to each without using your credit card"

Points négatifs : "Une heure de retard au départ de Genève ."

Points positifs : "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"

Points négatifs : "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"

Points positifs : "Cabin crew"
Points négatifs : "Le retard"

Points positifs : "Les films"
Points négatifs : "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"

Points négatifs : "25 min de retard pour le décollage"

Points positifs : "Embarquement rapide au retour. Parfait"
Points négatifs : "Vétusté de l'avion. Pas même de prise USB pour charger son tel. Toute la partie divertissement, écran complètement obsolète."

Points positifs : "L'équipage très serviable et aimable Embarquement rapide"
Points négatifs : "Sièges inconfortables et à renover Quasiment pas de films à regarder Equipement télé à moderniser"

Points positifs : "Embarquement rapide"
Points négatifs : "Pas un verre d'eau de servi, même pour mon enfant."

Points positifs : "Bon équipage,pas de problème lors du voyage"
Points négatifs : "J’ai demandé un changement d’horaire que je n’ai pas pris Car on m’a demandé 77€ pour prendre l’avion qui était 2h plus tôt alors qu’il n’etait Pas rempli intégralement."

Points négatifs : "Le retard plus long que la durée du vol. Manque d'explication et absence de geste commerciale ne serait-ce qu'une collation vu l'heure (départ à 23h30 au lieu de 21h15)."

Points positifs : "New plane."
Points négatifs : "Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes."

Points positifs : "It was a quick boarding process and a quick flight! We were early!"
Points négatifs : "I didn’t get any snacks, and no entertainment."

Points positifs : "It was short. The crew was friendly."
Points négatifs : "The drinks and snacks were not complimentary."

Points positifs : "Sièges super confortables, calme, bon service, bon repas..."
Points négatifs : "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"

Points négatifs : "British Airways ne sert plus de snack... plus ça va moins ya de services! pas de petites économies, décevant vraiment... plus de différence avec les low cost"

Points positifs : "Horaire ponctuel même en fin de journée. Personnel agréable"

Points positifs : "Horaires respectés"
Points négatifs : "Compagnie largement subventionné par le gouvernement britannique pourrait se fendre d'un thé gratuit au moins. Assez honteux"

Points positifs : "Quick, smooth flight and a polite captain"
Points négatifs : "Late leaving and arriving and baggage took forever to be delivered to belt."

Points négatifs : "We couldn’t get on the flight. We arrived late because of an earlier flight but were at the ticket area before this flight even started boarding. Our boarding passes would not print at our departure location and I wasn’t able to check in online for it because it kept linking to the American Airlines website for checkin. We tried to print our boarding passes at the kiosks but it said we needed to seek assistance. We were misdirected to the ticketing/rebooking line which we sat in and watched the board change to boarding and later gate closing. There were only two agents at the desk helping the completely full queue. We were told that our reservation was apparently already changed to a later flight for some reason. Being delayed seven hours is a great way to start a honeymoon off."

Points positifs : "Le vol en general"
Points négatifs : "3h de formalités pour sortir de l’aeroport L’obligation de récupérer ses bagages pour les reenregistrer"

Points négatifs : "retard d'environ 2h donc plus de train pour pouvoir renter à domicile pas de compensations par la compagnie(mème pas un café ) hormis des excuses de l’équipage pour le retard"

Points positifs : "Ease of boarding"
Points négatifs : "Nothing"

Points positifs : "It was a short flight"
Points négatifs : "There is a charge for beverage service."

Points positifs : "Le personnel très avenant et souriant."

Points positifs : "Boarding efficient, take off on time, flight smooth, crew professional."

Points positifs : "On time and smooth flight."
Points négatifs : "We were packed in like sardines. There were no plugs to charge devices."

Points négatifs : "Embarquement un peu brouillon et vol en retard"

Points positifs : "Tout a bien été"
Points négatifs : "Rien"

Points positifs : "La ponctualité, la nourriture, le choix de films"
Points négatifs : "Rien"

Points positifs : "Not yet done."
Points négatifs : "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"

Points négatifs : "une seule personne pour l’enregistrement de 45personnes Mal informé j’ai raté l’avion alors que j’attendais pour l’enregistrement pris un bus à la place"

Points positifs : "Arriving in Paris"
Points négatifs : "They have a fare that does not charge for Regular Bags....we booked it unknown toy us assuming we each could take a regular bag for no charge....well we have ended up paying an extra 400+ pounds for our bags to go each way to Paris and it has ruined our first time to Paris. The fare online was foreign to us and deceitful being from the US in every way. No one could even work with us or was willing to make a decision but everyone seemed to agree while still charging. No more British Airways Deceipt!"

Points positifs : "Journaux en libre service en salle d'embarquement"
Points négatifs : "Pas de divertissement. Snack et boisson payants en classe éco."