Vol Saint-Pétersbourg : Trouvez un billet d’avion pas cher pour Saint-Pétersbourg

Points négatifs : The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Points négatifs : Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights.

Points positifs : nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever.

Points négatifs : They need to care about their customers and care for their customers better. They have a lot to be ashamed of.

Points positifs : Good movie selection. Attentive crew.

Points négatifs : Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Points positifs : meal

Points négatifs : Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.

Points négatifs : - Leave in time - Working onboard entertainment system

Points négatifs : Could be better, say, like with Singapore Airlines..

Points positifs : Modern airplane

Points négatifs : Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous

Points négatifs : The crew might be greeting passengers onboarding.

Points positifs : Arrival in time

Points négatifs : Compartment for hand luggage was full, no space

Points négatifs : One Toilet for a full plane with 150 passengers....

Points négatifs : 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Points négatifs : I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!

Points positifs : How great everyone was and smooth sailing.

Points négatifs : Made sure the flight was not over booked.

Points positifs : I

Points positifs : Brussels Airlines crew

Points positifs : Yes

Points négatifs : Maybe the entertainment choices

Points négatifs : On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement.

Points positifs : It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.

Points négatifs : We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off

Points positifs : It was good

Points positifs : I did like the comfort and care about my qustions

Points positifs : average crew. very empty plane with not many passengers. Seats seem average

Points négatifs : More space between the seats

Points négatifs : J'ai acheté des billets ( 1 sac est inclus ). Au moment de l'arrivée, ils m'ont facturé 20 $ pour le premier sac ( chaque trajet) . Le prix total du voyage a augmenté de 40 $. Le paiement a été accepté en espèces seulement, sans reçu donné!

Points positifs : Great food Great crew

Points négatifs : Delayed 4h Had to pay for luggage

Points positifs : C'était un super vol ! Le personnel était très sympathique !

Points négatifs : Nous avons dû récupérer nos bagages à Francfort et les contrôler à nouveau avant notre vol et c'était difficile parce que nous n'avions pas beaucoup de temps

Points négatifs : We arrived for our flight 1 hour before the flight. They told us we were late then forced us to check one of our carryons because it weighed over 8 KG. (not too big just weighed too much) and was not a problem carrying on other flight. 10 Euros. We arrived at the gate 30 minutes before take-off and they had not started boarding yet. We were then pulled out of the boarding line and told that we had to pay a late fee of 60 Euros each because we were late. 180 Euros! We had to go back to the cashier counter in the ticket terminal to pay and then again go through customs/passport and transit screening. We still made it back to the gate in time to board and leave by departure time. We then waited for passengers from another connecting flight to arrive and board so we then left about 30 minutes late. Then the air conditioning was broken to we fumed in 90 degree heat all the way to St. Petersburg.

Points positifs : Can't really remember.

Points négatifs : Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight.

Points positifs : Turkish airlines is reaaly good

Points positifs : The crew and the food are amazing on Turkish airlines. The food is exceptional.

Points négatifs : Boarding could be better organized.

Points négatifs : The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time

Points positifs : Crew was good, especially from Beijing to Copenhagen

Points positifs : I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable.

Points positifs : The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use....

Points positifs : The seat was not as cramped as the Greenland Airways flight preceeding this.

Points négatifs : Not having additional fees for baggage. Please disclose that as part of the ticketing.

Points positifs : Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though.

Points négatifs : The selection of movies . Very poor . What entertainment?

Points positifs : Comfortable seats

Points négatifs : Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC.

Points positifs : Crew was friendly and very attentive. Food was better than most airlines’ long haul meals.

Points négatifs : Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight.

Points positifs : the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception.

Points négatifs : the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport.

Points positifs : Ok?

Points négatifs : The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS.

Points négatifs : Everything

Points positifs : Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)

Points négatifs : I know this was a short flight but one tiny bag of pretzels is just not acceptable!

Points positifs : The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.

Points négatifs : The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Points positifs : Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Points négatifs : The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Points négatifs : Food was not fully prepared. potatoes were hard.

Points positifs : inflight staff are good but on the ground staff at airport need a great deal of improvement

Points négatifs : Delayed arrival at Bangalore by more than 1 hour.

Points positifs : The crew, plane and airport was great!

Points négatifs : Part of our luggage was disassembled and not delivered to the final destination.

Points positifs : The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane.

Points négatifs : There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass).

Points négatifs : Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way

Points positifs : My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

Points négatifs : Everything

Points positifs : The air Serbia staff were top class

Points positifs : Nothing

Points négatifs : The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs.

Points positifs : Crew is fantastik,Dana is the best

Points négatifs : Food

Points positifs : Great crew.

Points négatifs : Ran out of business class meal. Substituted a Econ class.

Points positifs : Flight was on time.

Points négatifs : Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Points positifs : Decent price for economy comfort seat, 4A.

Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Points positifs : Loved the smooth ride.

Points négatifs : Bathroom was pretty nasty