Trouvez un billet d’avion pas cher pour Saint-Pétersbourg

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Crew was amazing. Good food. Comfortable seats"
Points négatifs : "Music options along with the movies"

Points positifs : "Muy confortable, la amabilidad de los tripulantes"
Points négatifs : "Nothing"

Points positifs : "fresh baked bread!"
Points négatifs : "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."

Points négatifs : "La ponctualité"

Points positifs : "Bombardier C Series. Most leg room and comfort of any plane"

Points positifs : "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Points négatifs : "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."

Points positifs : "Everything!!"

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "The seats were good for a short flight, which this was. No complaints."

Points positifs : "Crew was nice"
Points négatifs : "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Temperature was very hot"

Points négatifs : "Missed flight. Misplaced checked bag. Filed complaint with Swiss."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Points négatifs : "Could not check in online because the system was down."

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points négatifs : "One hour delay. Last minute change of seats."

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Brand new plane and SUPER comfortable (even in coach!)."

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points négatifs : "I missed my connection and got to Hong Kong a day late."

Points positifs : "Spacious seats"
Points négatifs : "Bag check process"

Points positifs : "The service and THE FOOD WERE GOOD !"

Points négatifs : "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"

Points positifs : "Great services and the staffs. Very comfortable flight and plane"
Points négatifs : "N/A"

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Points négatifs : "Have no complaints."

Points positifs : "Very Pleasant Staff!"

Points négatifs : "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points positifs : "Everything"

Points négatifs : "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"

Points positifs : "Tea"
Points négatifs : "Food and service"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "The crew isn’t very friendly, they do not know English very much."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "The food, the amenities, the entertainment."
Points négatifs : "Boarding took too long, a little disorganized I’d say."

Points positifs : "Food was really nice"
Points négatifs : "Crew wasn't caring, poor service"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "The crew was nice I had good seats"
Points négatifs : "The kosher food was bad"

Points positifs : "Food and drinks"
Points négatifs : "Business class seats can be a bit wider"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points négatifs : "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points positifs : "The flight itself was fine."
Points négatifs : "The flight was delayed about an hour. Prior to that I had a 10 hour layover at the Istanbul airport. As this is busy 24 hours per day there are times that it is difficult to even find a seat to relax in let alone a spot to lay down."

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "The security and service throughout the flight was very good for the price we paid."
Points négatifs : "The transit time was a bit short for my trip from NYC to DAC."

Points positifs : "Everything , the smiles the food the intertainment"
Points négatifs : "Seats to close"

Points négatifs : "Repas"

Points positifs : "Convenient take off time. Arrived earlier for better connection."
Points négatifs : "Nothing"

Points positifs : "The counter in Kuwait was very kindly with my because I have disabled boy"
Points négatifs : "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Nothing. The flight never happened coastumwr service was very bad"
Points négatifs : "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Points positifs : "Everything"
Points négatifs : "Nothing"

Points négatifs : "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."

Points négatifs : "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points négatifs : "It was very hot during the entire flight."

Points positifs : "Food and crew were excellent, price was good."
Points négatifs : "Long layover was hard on me. No place to sleep while stuck all night at the airport."

Points positifs : "Food, Friendly and attentive staff and air hostesses"
Points négatifs : "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points négatifs : "Crew was slow to pick up trays."

Points positifs : "Tout"
Points négatifs : "Rien"

Points positifs : "Attentiveness of staff."
Points négatifs : "The check-in was quite hectic."

Points positifs : "Le systeme media est très intéressant dans les gros avions. Mais dans les petits avions il n'y en a rien."
Points négatifs : "Un sandwich comme un repas n'est pas suffisant, et encore on a un seul choix de sandwich. Il y avait un delai .mais c'est pas grave"

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "Terrific hot breakfast in bus. class"
Points négatifs : "Window did not darken like the others."

Points positifs : "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Points négatifs : "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Points négatifs : "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Points négatifs : "Boarding was crazy. Could not everyone in the gate area."

Points positifs : "Pleasant crew. Appropriate and efficiently served snack."
Points négatifs : "Boarding and disembarkation were slow."

Points positifs : "Newer plane, crew was amazing, seats were adjustable"

Points positifs : "Crew was nice and pleasant"
Points négatifs : "Flight very late"

Points positifs : "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Good beverage service."
Points négatifs : "Over an hour delayj for departure."

Points positifs : "the drinks"
Points négatifs : "seat reservation. having to pay for luggage...."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Points positifs : "Nothing"
Points négatifs : "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Points négatifs : "The earphones could have worked!"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "The crew was amazing and the food was great."
Points négatifs : "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Points négatifs : "Larger meals."

Points négatifs : "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Food was excellent, service from staff was friendly, and entertainment options were great."
Points négatifs : "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Points positifs : "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Points négatifs : "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"

Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Points positifs : "Cabin crew were very professional."
Points négatifs : "Aircraft returned to gate due to fault and was delayed for 45 min."

Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Points négatifs : "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Points positifs : "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Points négatifs : "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Points positifs : "Good Experience"
Points négatifs : "Nothing much"

Points positifs : "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Points négatifs : "Nothing"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "On time"

Points négatifs : "At some point the luggage was lost. here."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Points positifs : "Usual professional and friendly service from my airline of choice for most destinations."
Points négatifs : "Nothing"

Points négatifs : "old plane, tight and uncomfortable"

Points positifs : "newer plane, good staff"
Points négatifs : "need better and more food options, more often"

Points positifs : "Very little if any."
Points négatifs : "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Points négatifs : "Good was not good really bad it is"

Points positifs : "The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases"

Points positifs : "Rapport Qualité/prix. Ponctualité. Confort."
Points négatifs : "Personnel de cabine pourrait être plus serviable.."

Points positifs : "Nice gifts for the kids Crue was super nice."
Points négatifs : "Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly."

Points négatifs : "The check in process was confusing as the MIA location required that passengers take luggage to an area away from the ticketing counter, no explanation and almost zero signage. We walked around the airport until we found the location. Truly a horrible experience in MIA. Move to TPA!!"

Points positifs : "Helpful person to check us in (though online check in didn't work)."

Points positifs : "Crew was very helpful and friendly."
Points négatifs : "Seats were an avarage, leg space too small. Food - I've ordered kosher food - was not so tasty, as it takes place at European destinations. In fact, not tasty.AND FINALLY, WHY IT IS ALWAYS SO HOT AT AIRFLOT FLIGHTS??? CONTINIOUS SWETTING."

Points négatifs : "The line to check in at the airport (in both directions) moved at a snails pace. We stood there for literally hours."

Points négatifs : "Les foutus Boeing, les compagnies en profitent trop souvent pour diminuer le volume des sièges. Dans ce cas ci les quatre sièges centraux avaient au moins 10% de moins large que les deux rangées de sièges latéraux.. Fini Boeing dans mon cas..."

Points positifs : "Airbus À 320, on était capable de s' as soir au moins..."
Points négatifs : "Je ne suis pas difficile, mais la cuisine Russe en avion..."

Points négatifs : "Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires."

Points positifs : "Clean plane"
Points négatifs : "To have entertainment. Choice in food."

Points positifs : "-"
Points négatifs : "Old fashioned jet with no screen or wifi"

Points positifs : "Rien."
Points négatifs : "Personnel hyper désagréable. Propreté aleatoiee"

Points positifs : "Nothing, we were two hours delayed and my baggage was lost."
Points négatifs : "2 hour delay and lost baggage"

Points négatifs : "No mention to which terminal in Moscow"

Points positifs : "Nothing"
Points négatifs : "The flight attendants were slow and unprofessional. It took 3 hours to get dinner. Other airlines manage to feed passengers in Economy within an hour on the similar flight. But the worst part was that my luggage went missing. After it was found nobody let me know so it was just sitting there for three days before I could get a hold of someone. And then after multiple calls they finally said it would take another 5 days to be delivered 200 miles. So I ended up having to go get it myself. Not as much as an apology from them. Aeroflot is absolute garbage. Stay away from them."

Points positifs : "Punctuality, food and drinks, friendly crew, safety"

Points positifs : "Great experience all sround. Traveling with kids"

Points négatifs : "30 minutes de retard"

Points négatifs : "Bloqué plus de 8h à Moscou. AUcune assistance. Lamentable."

Points positifs : "I get a stomack seek"

Points positifs : "Rien."
Points négatifs : "Le fait que le terminal et la porte d'embarquement soient changés 35 minutes avant le départ. Résultat: vol raté. lah"

Points positifs : "Comfort of seats. The seats were comfy and unless you’re 6’1” or more, there was an ok amount of legroom."
Points négatifs : "No movies available, bathrooms were dirty and out of toilet paper. Food was really bad tasting. I had the gluten free meal which consisted of browning iceberg lettuce with one teensy piece of green pepper and olive oil - no vinegar! Literally a 2”x2” piece of overcooked rubbery chicken, literally a large marble sized ball of over cooked spinach, some tastless rice and a rice cake - plain. Ugh. I asked the check-in guy in Moscow if he could please confirm that we were at the right gate, and he barked at me “WAIT!!!” Like who talks to a customer in that tone? It was just unpleasant. While Aeroflot wasn’t horrible and would be tolerable in a pinch, I would try to avoid this ain-line if possible."

Points positifs : "Good crew, good food."
Points négatifs : "Bad airplane SSJ-100 (new, but noisy). Boarding was terrible!!! They started boarding 15 minutes early and we were waiting in bus 20 minutes to go to airplane and were going to airplane 15 minutes yet!"

Points négatifs : "Les sièges trop petits"

Points positifs : "Great crew on board."
Points négatifs : "Rude staff in Sheremetjevo Airport. Missed my flight."

Points positifs : "Comfortable plane Airbus 230. Very good service. Attentive attendants. Pilots were great."

Points négatifs : "Food was Ok"

Points positifs : "Normally take the same flight path once every few years. Always look forward to the excellent food and pleasantness of the flight crew."

Points négatifs : "It was not on time."

Points positifs : "servoce was awesome seaysbwere great proce.was.great"

Points positifs : "They give you a pillow, blanket, and other goodies to help you feel comfortable. Decent selection of movies and free food and beverage service was nice."
Points négatifs : "The food was ok. Very little legroom."

Points positifs : "All was super"

Points positifs : "Seats were comfortable. Decent room"

Points négatifs : "Went to find my suitcase on the baggage carousel wide open with my prescriptions missing. I need these to control my nerve pain and I cannot get them until I go back to America in three weeks. I don't know what to do. They also didn't have my vegetarian order, so I ate bread for each meal."

Points négatifs : "Terrible service, extra fees, delayed for 6 hours, zero customer service. Luggage was lost. Arived 3 days late having been opened with jewelery stolen."

Points négatifs : "SVO airport is a disgrace. Surly, unhelpful staff, exorbitant prices, smelly restrooms lacking soap and toilet paper, and wifi only for those who have a phone plan with international roaming to receive an SMS password. Why would I need wifi if I already had that? A poor display for a world airport. I will consider a different airline just to avoid this airport in the future."

Points positifs : "Nothing"
Points négatifs : "Maybe 300 people had to wait while one person looked at passports in cramped conditions. And this was just to transfer planes! And then security again! People most likely missed connecting flights"

Points positifs : "Easy and fast boarding. Food served for a very short flight. Nice crew."

Points positifs : "They provided great service"
Points négatifs : "I liked everything"

Points positifs : "We were on time."
Points négatifs : "Coffee! The most disgusting coffee in my whole life!"

Points positifs : "Great air company, excellent crew, nice meal, comfortable seats with normal space"
Points négatifs : "Nothing. May be tickets might be cheaper."

Points positifs : "The flight services were good, on time, and efficient!"

Points positifs : "Good crew, good airplane"
Points négatifs : "Nothing"

Points positifs : "Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Points négatifs : "Toujours pas de divertissement sur les Airbus A321 entre Moscou et Genève et bagages n'ont pas suivis."

Points positifs : "Globalement correct, mieux qu'en 2016 sur le même itinéraire."
Points négatifs : "Checkin fastidieux malgré un web checkin la veille. Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."

Points positifs : "It was just a two hour flight and they gave a snack sandwich and real fruit. Friendly cabin crew and comfortable seating, all for $74"

Points négatifs : "In the airport They didn't see the tickets so I had to buy newtons..."

Points positifs : "Every attendant was very kind and willing to help with my lack of Russian language skills"

Points positifs : "Professional crew"
Points négatifs : "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."

Points positifs : "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Points négatifs : "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."

Points positifs : "The flights and food were good. no problems there."
Points négatifs : "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."

Points positifs : "The was knowledgeable, but customer acumen sucks."
Points négatifs : "The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers."

Points positifs : "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."

Points négatifs : "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."

Points négatifs : "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"

Points positifs : "Easy, efficient"
Points négatifs : "Entertainment, food, comfort"

Points positifs : "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Points positifs : "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Points négatifs : "Used backup plane. It had an older entertainment system."

Points positifs : "Overall I was very pleased with your level of service and would highly recommend SAS airline for anyone traveling from New York City New Jersey area abroad ! The planes were new clean and the level of service was exceptional . I am in the Hotel hospitality industry as an executive corporate chef . I enjoyed the service of your steward wearing the chef jacket ,, very impressive."
Points négatifs : "Not much I didn’t like !"

Points positifs : "Fairly new plane."
Points négatifs : "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."

Points négatifs : "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points positifs : "Efficient processing of passengers onto aircraft."

Points positifs : "Great crew, on schedule."
Points négatifs : "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."

Points négatifs : "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Points positifs : "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."

Points positifs : "Smoothest landing I've ever experienced."
Points négatifs : "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."

Points positifs : "The flight crew were very nice and helpful.."
Points négatifs : "I didn't like that we waited an hour to take off I had to run through the terminal in Chicago to catch my flight to Dallas. I had to rush though customs then run to check in baggage didn't have time just to drop off and run to shuttle then run to terminal security check in then run to my gate to catch my flight I was 2 minutes before my gate closed. I barely made the flight. I am also still waiting on United Airlines to find my luggage, they are supposed to call me and drop off my luggage."

Points négatifs : "Water and beer paying"

Points négatifs : "The 70 euro bag check fee"

Points positifs : "Timely or even earlier arrival. Generally, very good experience"
Points négatifs : "NA"

Points positifs : "t"

Points positifs : "I had a connecting flight in Stockholm and forgot my laptop in the first plane. SAS personnel was very friendly and got me my laptop quickly and I was able to make my connection, even though it was pretty tight."
Points négatifs : "Seats with too little space."

Points positifs : "we landed 20 minutes before schedule"

Points positifs : "Nothing"
Points négatifs : "Delay"

Points positifs : "The crew were very friendly"
Points négatifs : "The entertainment System could use an update - more recent movies and TV shows would help."

Points positifs : "they were quick and apologetic"
Points négatifs : "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."

Points positifs : "Flight was on time, boarding was efficient."
Points négatifs : "No free snack? Come on. What is this, wizzair?"

Points négatifs : "No wifi"

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "Nice meal, friendly staff"

Points positifs : "tjis flight was on United Airlines. It was nice and simple"
Points négatifs : "the landinf was ROUGH and The plane was very grimy"

Points positifs : "Excellent meal and very friendly staff."
Points négatifs : "The cabin temperature seemed pretty warm."

Points positifs : "Was told to collect our luggage and buy a new ticket!!!!"
Points négatifs : "Wasn't allowed to board connecting flight"

Points positifs : "great plane and food and crew"
Points négatifs : "cant pre book luggage way too expensive for bags"

Points négatifs : "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Points positifs : "The plane was well kept and the entertainment system worked well with enough choice. The crew was average: no problems."
Points négatifs : "The (transatlantic) flight was delayed 8 hours and the only compensation received was 175DKK for lunch. Had to stay in the airport over 11 hours due to this delay and had already had a 16 hour layover from the day before. I realize that unexpected delays may occur, particularly in cases where passenger safety is in question, but delays of more than 5 hours cause major inconvenience and I felt stuck in the airport with my bags and having checked out of my hotel room already. Just compensating for lunch is not enough. In the future a partial reimbursement for the flight, access to the priority lounge or a more comfortable facility such as a hotel would provide the passengers with compensation proportional to the inconvenience."

Points négatifs : "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Points positifs : "Boarded in a downpour, crew got us on board quickly through a rear door. Unfortunately, weather caused a significant delay, but who can control the weather? :-)"
Points négatifs : "After purchasing ticket in December 2015, was placed on stand-by when arriving in Hamburg."

Points positifs : "we didn't crash"
Points négatifs : "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Points positifs : "Staff was friendly"
Points négatifs : "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."

Points positifs : "Easy embarkation, helpful staff."
Points négatifs : "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."

Points positifs : "The flight staff was fantastic!"

Points négatifs : "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Points négatifs : "2 hr delay on a 2 hr flight"

Points négatifs : "Over crowded boarding area - delay at departure"

Points positifs : "Really pleasant flight. Excellent pilot, good crew."
Points négatifs : "Nothing! This was one of my best flights ever."