Trouvez un vol pas cher Lettonie - France

Points positifs : "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Points négatifs : "The food was just okay. A better choice of wine and more selection of spirits would be nice."

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "Thanks Lufthansa for amazing service!"

Points négatifs : "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points négatifs : "Food was horrible on Lufthansa. Boarding was also horrible. They don't board by zones and it was very haphazard and unorganized."

Points positifs : "I liked that we got served a lot of snacks and food :)"
Points négatifs : "Nothing honestly! Smooth flight :)"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Crew did their best to make us happy."
Points négatifs : "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points positifs : "Everything was on time and efficient."

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Good"

Points positifs : "Good entertainment system. Nice crew."
Points négatifs : "Nothing specially. They run out of lunch choices very early"

Points négatifs : "No entertainment"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "The staff is good"
Points négatifs : "The service for a wheelchair is extremely bad"

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Food & entertainment were good;"
Points négatifs : "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points positifs : "Actual flight, staff, food, beverages."
Points négatifs : "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."

Points négatifs : "There was no entertainment in the flight , which was totallyfine for me as it was a short flight; I downloaded one magazine prior to my initial flight in SFO but was unable to access it."

Points positifs : "Nothing"
Points négatifs : "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "The lunch served on the Munich to O'Hare segment was well above average for plane food. Like how the seat reclined. Inside temp was good."
Points négatifs : "What's to like about today's airport experience, irregardless of the airline?"

Points positifs : "Short flight with efficient service and coffee"

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points positifs : "Great entertaining system"

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points négatifs : "Allow business passenger to use front bathroom."

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "Comfort"
Points négatifs : "Internet"

Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Points positifs : "Impressive service... amazing crew, very friendly and professional"

Points positifs : "Flight was on time."
Points négatifs : "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points positifs : "Loved the smooth ride."
Points négatifs : "Bathroom was pretty nasty"

Points positifs : "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Points négatifs : "Not being to help on the ground in Copenhagen with delta issues"

Points positifs : "The crew was pleasant"
Points négatifs : "Baggage checkin & flight boarding was slow & disorganized."

Points négatifs : "KLM crew exceed our expectations"

Points négatifs : "Fix the damn KIOSKS at Vienna!"

Points positifs : "Crew helpful. Food good."
Points négatifs : "Better range of movies please"

Points positifs : "Friendly crew"
Points négatifs : "Can’t think of anything"

Points positifs : "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Points négatifs : "Food quality was not so good."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Points positifs : "The crew"
Points négatifs : "Seat comfort"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "the crew was nice"
Points négatifs : "Seat confort on long flights, leg rooms,"

Points positifs : "On time and friendly crew"
Points négatifs : "Boarding needs improvement"

Points négatifs : "The flight was cancelled and had to be rerouted on United Airlines."

Points négatifs : "No reading light in my seat..."

Points positifs : "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Points négatifs : "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points négatifs : "old screens and entertainment system leg room to small"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Crew was excellent -kind nice and very attentive"
Points négatifs : "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Points positifs : "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Points positifs : "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Points positifs : "Friendly crew."
Points négatifs : "So many people on a 747!!"

Points positifs : "Comfort was better than on the previous Dash-8. Food was OK."
Points négatifs : "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Points positifs : "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Points négatifs : "Can't think of anything."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Fast boarding"
Points négatifs : "The entertainment system wasn’t working for the whole 10 hour flight."

Points négatifs : "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Points positifs : "Crew"
Points négatifs : "N/a"

Points négatifs : "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Points négatifs : "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Points négatifs : "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points positifs : "The flight attendants could not do enough for you."
Points négatifs : "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras."
Points négatifs : "No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans."

Points positifs : "That eventually I made it to Tokyo via Qatar airways."

Points positifs : "First flight was delayed and we missed flight to Toronto"
Points négatifs : "Departure on time"

Points positifs : "Sufficient space between front seats"

Points négatifs : "Not being late"

Points positifs : "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Points négatifs : "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."

Points positifs : "Crew and staff were amazingly friendly. The seats were comfortable."
Points négatifs : "The flight from Newark to Warsaw was delayed by over an hour."

Points négatifs : "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"

Points positifs : "It was ok."

Points négatifs : "Late boarding, late in arrival, not so great service"

Points négatifs : "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Points négatifs : "Less people on the plane"

Points négatifs : "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."

Points positifs : "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Points négatifs : "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Points positifs : "calm"
Points négatifs : "the above"

Points positifs : "Comfortable plane"
Points négatifs : "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."

Points positifs : "Direct flying"
Points négatifs : "Not on time, 3 hrs delay flying in and 1hr delay coming back"

Points positifs : "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Points négatifs : "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Points négatifs : "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Points négatifs : "Flight left 1.5 hours late. No update announced from boarding crew as to the reason for delayed boarding or status updates. Received seat assignment at gate with no attempt to give me my preference for aisle seat."

Points positifs : "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Points négatifs : "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."

Points négatifs : "Incomfortable chairs"

Points négatifs : "Carry on 8kg Chairs are very tight"

Points positifs : "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."

Points positifs : "Very roomy well designed plane. Good communication from pilot and staff."
Points négatifs : "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."

Points positifs : "fast crew service"

Points positifs : "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Points positifs : "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Points positifs : "It was on time and they did not loose our bags"
Points négatifs : "After boarding we sat for 10 min before take off but arrived on time so all good"

Points positifs : "Getting off at the end"
Points négatifs : "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."

Points positifs : "Excellent job from boarding to the end of the flight! Thank you all!"
Points négatifs : "My concern was the super small sit , but after all I am a big boy!"

Points positifs : "The crew was exceptional. Really@"

Points négatifs : "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."

Points positifs : "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Points négatifs : "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Points positifs : "Everything was okay! Thank you LOT!"

Points positifs : "food prices, all on time"
Points négatifs : "entertainment"

Points négatifs : "You sold me no lagge ticket, and than charged extra"

Points positifs : "I liked that I had an open seat beside me, but it was taken by someone else who didnt like their seat almost immediately."
Points négatifs : "Stewardesses pretended I was not there. Seats were minute. My video/movie player did not work (the only one not working on the plane so movies were out). Had people with way too much baggage next to me. Overall flight was terrible, although my flight home with LOT was very good."

Points positifs : "New aircraft, friendly crew"
Points négatifs : "Guys, 1 hour delay for short flight is too much !"

Points positifs : "Spacious leg room"
Points négatifs : "No head support & no back tilting of seats"

Points positifs : "The price was fair."
Points négatifs : "They were very fussy about the weight of my carryon"

Points positifs : "Not bad in general, reasonably price/quality service"
Points négatifs : "I do not like when departure delayed"

Points négatifs : "Baggage fees"

Points positifs : "free snacks and water, friendly staff and good flight"

Points positifs : "N/A"
Points négatifs : "Unpleasant crew members"

Points positifs : "Descent plain and service"

Points positifs : "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Points négatifs : "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."

Points négatifs : "My first flight from budapest to warsaw was delayed 4 hours and no gate was scheduled. No one was at any desk to help answer questions about connecting flights. When we finally got on the plane and landed, I had to sprint through the warsaw airport in order to make my next flight. ."

Points positifs : "The price and the fact I could take a 23 kg bag without paying extra."
Points négatifs : "The check in agent in Riga was very rude. There were two people ahead of me, and a regular line and a priority line. There was no one in the priority line. The first person was served. The woman at the priority line said, "Next," and the woman ahead of me approached, and was told it was the priority line. THERE WAS NO ONE IN THAT LINE. Having witnessed this, I did not approach when she said, "Next." She chastised me for this severely. I am hearing impaired and I was not sure what exactly she said, but it was completely inappropriate behavior. And when I have to pay for coffee, I don't expect it to be instant, and weak, and terrible."

Points positifs : "Got me to Paris in one piece"
Points négatifs : "Flight was late leaving and arriving. Even so it was an international flight, no food was available except for a glass of water and a wafer. Paid food had a very short menu. The head stewardess was in a bad mood most of the time and there was line at the bathroom as there was only one. Boarding was by bus and we waited a long time in the bus before it left for the plane, bad organization."

Points positifs : "Helpful"
Points négatifs : "Better reading material"

Points positifs : "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Points négatifs : "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."

Points positifs : "Nice stuff."
Points négatifs : "Probably teleportation?"

Points positifs : "The crew, plane and airport was great!"
Points négatifs : "Part of our luggage was disassembled and not delivered to the final destination."

Points négatifs : "The crew might be greeting passengers onboarding."

Points positifs : "We made it safely to our destination."
Points négatifs : "There was no WiFi. Comfier seats or at least a pillow and blanket."

Points négatifs : "Sēdvieta neērta un nepiemērota gulēšanai."

Points positifs : "Arrival in time"
Points négatifs : "Compartment for hand luggage was full, no space"

Points négatifs : "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"

Points positifs : "Very nice plane and we left on time and the flight was very smooth."

Points positifs : "everything was good enough"
Points négatifs : "I would like a meal and drinks on the board"

Points positifs : "flight crew was amazing."
Points négatifs : "Boarding was poorly handled by airport staff"

Points positifs : "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Points négatifs : "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"

Points positifs : "Small compliment from Air France was lovely and unexpected"

Points positifs : "All fine"
Points négatifs : "Flight delayed 2 hours"

Points négatifs : "Horrible customer support"

Points positifs : "Helpful crew"
Points négatifs : "Nothing"

Points positifs : "It was a fairly ordinary flight"
Points négatifs : "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"

Points positifs : "Crew were efficient and friendly."
Points négatifs : "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."

Points positifs : "Tallin airport is beautiful"
Points négatifs : "Lost luggage and indifferent assistance."

Points positifs : "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."

Points positifs : "Short, convenient, direct, value for money."
Points négatifs : "Not comfortable, small plane."

Points positifs : "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Points négatifs : "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Points positifs : "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Points négatifs : "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"

Points positifs : "most of the crew were polite and helpful"
Points négatifs : "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."

Points positifs : "Newer plane for this stretch."

Points positifs : "Short flight"
Points négatifs : "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."

Points positifs : "Newer plane."
Points négatifs : "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."

Points négatifs : "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Points positifs : "Good service, good connection in Riga! Perfectly on time!"

Points positifs : "Quick boarding, pleasant crew"
Points négatifs : "Small propeller plane with very limited room, no in-flight service,"

Points positifs : "They waited for transit passengers Were helpful"

Points positifs : "Nice new propeller plane on time"
Points négatifs : "No free water or coffee. Luggage fee not told about when I booked. No entertainment."

Points positifs : "Nice crew"
Points négatifs : "Please give out water for free"

Points positifs : "If water was free it would be better. Other than that everything was fine"
Points négatifs : "."

Points positifs : "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."

Points positifs : "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."

Points positifs : "Everything was excellent"
Points négatifs : "Nothing. All was good"

Points positifs : "Flight was short and sweet, no problems to report."

Points positifs : "Easy for my friend and I"

Points positifs : "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"

Points négatifs : "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Points négatifs : "See above."

Points négatifs : "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"

Points positifs : "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"

Points négatifs : "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"

Points négatifs : "An extra fee is charged if you don't check-in online."

Points positifs : "We arrived safely. Bilingual staff."
Points négatifs : "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."

Points positifs : "The helpful ground person at check-in."
Points négatifs : "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"

Points positifs : "Nothing"
Points négatifs : "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."

Points positifs : "Départ avec plus d’une heure de retard . Bagage expédié en soutes sans raisons au dernier moment avant l’entrée dans l’avion, sans la moindre étiquette sur les bagages ."

Points négatifs : "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"

Points négatifs : "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."

Points positifs : "Not much"
Points négatifs : "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."

Points négatifs : "If they at least offered complimentary drinks and snacks."

Points positifs : "Was not able to leave the country"
Points négatifs : "Was not able to leave the country"

Points positifs : "The crew was not friendly and there was nothing to like and will not recommend this airline"
Points négatifs : "better organization from the ticket counter and the boarding. Very poor performance"

Points positifs : "Helpful and professional Stewart before and during the flights."
Points négatifs : "Registering suitcase was painful process. The employee forgot that we were traveling with a baby < 2 years old and applied us different suitcases rules. He apologized after all the suitcase weight game ended after 1/2h"

Points positifs : "le personnel a veillé à nous expliquer la cause du retard"
Points négatifs : "un retard lié à un défaut sur le pneu. cela aurait été rassurant qu'il soit changé."

Points positifs : "Bonne organisation pour la montée dans l'avion"
Points négatifs : "Moins de climatisation (il faisait TRÈS froid, pour un vol qui dure 8h c'est très gênant), plus de place pour les jambes au niveau des sièges et des excuses de la part des hôtesses et stewarts à la sortie de l'avion suite aux 2h qu'on a passées sur le tarmac après avoir atterri."

Points positifs : "Très bon personnel"
Points négatifs : "Plus de choix de film"

Points positifs : "Super fast boarding, quicker flight than expected"

Points positifs : "Aéronef très moderne."
Points négatifs : "Le repas n'étant pas inclus d'office était payant... Pour un vol de plus de sept heures ce n'est pas trop justifiable."

Points positifs : "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"

Points positifs : "The Alitalia Lounge at JFK has pretty good food and overall the flight is fine."
Points négatifs : "They don't have a separate boarding line for business class, they allow economy passengers to pass through business to use the restroom which kept waking us up. We are paying 3 x the price of an economy ticket, so we should have a few perks besides a more comfortable reclining seat with a footrest. I am not asking for perks that cost the airline any more money as I know this is an economy airline."

Points positifs : "Entertainment was great, as was having a usb port to charge devices."
Points négatifs : "Didn't like that i had to pay for a blanket on an international flight."

Points négatifs : "trop de videos"

Points positifs : "Wifi gratuit"

Points positifs : "Nice friendly service Spacious chair"

Points positifs : "Service onboard was excellent and prompt. When we ordered items they arrived very quickly."
Points négatifs : "Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long."

Points positifs : "Priority service"
Points négatifs : "Being charge for everything"

Points positifs : "Novarel hotel is excellent! Would stay at any of there properties!"
Points négatifs : "3 hour delayed flight. Food was medicorceNo"

Points positifs : "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."

Points positifs : "Comfort was adequate. Flight staff were helpful and friendly."
Points négatifs : "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."

Points positifs : "I liked the Inflight Entertainment System, the 787 aircraft. The cabin crew were pleasant. I particularly liked the price. Only gave food 1 star because I didn't want to pay $45 for meal service. Really should be able to mark it NA."
Points négatifs : "Departed over 90 minutes late. Captain said it was due to late inbound flight although aircraft was at gate at scheduled departure time. We started boarding almost on time and then sat in airplane about 90 minutes."

Points positifs : "Nothing"
Points négatifs : "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"

Points négatifs : "- Equipage peu sympathique - Pas de couverture / coussin offert - Pas de boissons (verres d'eau) distribués pendant la traversée (sauf payant 3€ 50cl d'eau) - Debarquement laborieux"

Points positifs : "Price was decent"
Points négatifs : "Cabin was baking hot throughout flight. Small selection of movies. No way to get comfortable in seat to sleep at all. Anytime food or beverage served light is on, so it was bright a lot of our red eye."

Points positifs : "Très bien pour l'ensemble. À l'heure et sans histoire mais bien sûr les inconvénients du low-cost."

Points positifs : "Comfortable seats."
Points négatifs : "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."

Points positifs : "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Points négatifs : "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."

Points négatifs : "Pas de films proposés/ équipage peu aimable/ climatisation mise à fond sans couverture ni oreiller donné"

Points positifs : "New airplane, Dreamliner"
Points négatifs : "I bought premium tickets several months in advance but the airline overbooked those seats and we were placed on standby. Finally, we ended being downgraded to coach despite buying our tickets several months in advance without a reasonable excuse or compensation. The whole thing is very upsetting and disappointing."

Points positifs : "Good service, smooth boarding, 2 meals, comfortable flight."
Points négatifs : "Crowded space like most flights."

Points négatifs : "I didn’t like that they don’t even offer you water it you didn’t pay the $45 for the meal plan."

Points positifs : "Nothing"

Points positifs : "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."

Points positifs : "la beauté de l'avion, le calme du vol, le fait qu'il n'y ait pas eu de turbulences."
Points négatifs : "Le fait que l'avion avait 2h de retard et qu'on ait attendu longtemps avant d'embarquer..."

Points positifs : "Good seats, nice lighting, great air"
Points négatifs : "FREEZING cold and very hard to sleep as a result, even with a purchased blanket"

Points négatifs : "Pas de repas servi durant tout le vol"

Points négatifs : "The USB port on my screen does not work. My phone was unable to charge."

Points positifs : "Flight on time"
Points négatifs : "No food or pillow.comforter even long flight and everything is on sell"

Points négatifs : "doesnt refund fees for baggage if not used"

Points positifs : "Comfort, screen with movies free"
Points négatifs : "Meals are not free"

Points positifs : "L'écran La place pour les jambes Le prix"
Points négatifs : "L'étroitesse des sieges et des couloirs Le personnel peu nombreux qui n'arrete pas les allers retours dans les couloirs"

Points positifs : "Presque tout , bon choix de film en français , équipage assez sympathique (voir plus bas pour le « assez ») avion neuf et très propre rapport qualité prix imbattable"
Points négatifs : "notre vol a eu 2h30 de retard , sinon ratais la correspondance à paris on devait se débrouiller par nos propre moyens arrivé à paris car la compagnie se lavais les mains de n’importe quel soucis causé par leurs retard même si les soucis en question était de rentrer chez soi . Compensation avec un bon de 12$ pour manger dans l’aeroport , quand on doit repayer pratiquement 1000€ de billets derrière a cause d’eux , c’est maigre . Moralités , très bonne compagnie si on a la chance de n’avoir aucun soucis ."

Points négatifs : "Every little thing had to be purchased. International flights should be better than that. There were so many hidden costs"

Points positifs : "Pretty good but bring your own food and water"

Points positifs : "Flight times avoid local traffic for departure and arrival."
Points négatifs : "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."

Points positifs : "The plane was nice and comfortable. There was plenty of room to stretch out. The crew was friendly and they had a pretty good movie selection."
Points négatifs : "You have to pay for everything individually. Even small snacks and water were not included."