Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Points négatifs : "Le retard allé comme retour"
Points positifs : "L’équipage est souriant"
Points négatifs : "Les plats aurait pu être plus consistants !"
Points positifs : "Personnel de bord sympathique, confort dans avion sommaire"
Points négatifs : "Très mécontent des deux compagnies (Air France et Air Antilles): nos deux valises ont été perdues, et aucune compagnie n’est capable de savoir où se trouve l’une des deux valises, un comble! A l’heure où tout est informatisé, tracké, les aéroports sont censés être des endroits sécurisés.. Mais on arrive malgré tout à perdre une valise dans la nature...! Aucun professionnalisme, on nous ballade de services en services sans aucunes informations ni renseignements susceptibles de nous rassurer. Je suis très déçu, voyage de retour gâché par la faute de ces deux compagnies plus a même d’encaisser l’argent des clients que de se soucier d’eux."
Points positifs : "Nice crew"
Points négatifs : "Not loose my luggage:)"
Points négatifs : "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Points négatifs : "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Points positifs : "Good aircraft, good service, on time, eventless"
Points négatifs : "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Points positifs : "Tout"
Points négatifs : "Rien"
Points positifs : "n/a"
Points négatifs : "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Points négatifs : "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Points négatifs : "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Points positifs : "Personnel accueillant et disponible."
Points négatifs : "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Points positifs : "Le lounge Air France magnifique; personnel de bord"
Points négatifs : "Le système de divertissement à bord"
Points positifs : "Service à bord, amabilité du personnel"
Points négatifs : "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Points positifs : "Le personnel de bord: pro et charmant."
Points négatifs : "1h30 de retard. Valise démolie à l’arrivée. Pas de repas. Vin blanc chaud. Siège non inclinable."
Points positifs : "All went right namely the seats but the luggage condition is the worst"
Points négatifs : "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Points positifs : "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Points négatifs : "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Points positifs : "Flight was on time."
Points négatifs : "In flight complimentary food and drink service could have been better."
Points positifs : "Crew very professional"
Points négatifs : "Boarding was a little confusing"
Points positifs : "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Points négatifs : "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"
Points positifs : "Le chef de cabinet était très accueillant et à l’écoute"
Points positifs : "Crew great."
Points positifs : "Food and wine. Entertainment."
Points négatifs : "Sat closer to water closet. Maybe more air freshener in there."
Points positifs : "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Points négatifs : "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Points positifs : "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Points négatifs : "Un peu plus d'espace entre les sièges."
Points positifs : "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"
Points positifs : "I require très aimable. Super pilote."
Points positifs : "Everything. crew friendly and food/drinks the best"
Points négatifs : "Nothing...all was wonderful"
Points positifs : "La rapidité"
Points négatifs : "RAS"
Points négatifs : "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Points positifs : "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Points négatifs : "Du retard. .. encore du retard... toujours du retard"
Points positifs : "Disponibilité et flexibilité des gens du comptoir"
Points négatifs : "Rien tout était parfait"
Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"
Points positifs : "Bon équipage"
Points négatifs : "Nourriture moyenne"
Points positifs : "Personnels agréables et disponibles. Bonne information quant au retard."
Points négatifs : "Embarquement et contrôle de bagages très mal indiqué (pas dans le hall indiqué)"
Points négatifs : "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Points positifs : "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Points négatifs : "I didn’t have time to make it through customs. Missed my flight"
Points négatifs : "Le retard"
Points négatifs : "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"
Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Points négatifs : "Security services at Manchester airport...too long and not friendly at all"
Points positifs : "Les attention de l'équipage de l'embarquement jusqu'au débarquement."
Points négatifs : "La collation est vraiment chiche. Même pour 1h25 de vol! Les sièges sont a la limite du supportable. Toujours aussi peu de place pour les grands, aux genoux (assise) mais aussi en hauteur (dossier trop.court de 3cm pour ceux mesurant 1m85 et plus)"
Points positifs : "Food was Fantastic, Air France the Best on Air."