Trouvez un vol pas cher Mexico District fédéral - France

Points positifs : "Great crew, good in-flight movies. Good food."
Points négatifs : "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."

Points positifs : "Nice crew"
Points négatifs : "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."

Points positifs : "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Points négatifs : "Checking in bags and printing boarding passes were long unorganized lines of people"

Points positifs : "Crew was nice"
Points négatifs : "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Points négatifs : "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."

Points positifs : "The crew was very good and there was enough leg room."
Points négatifs : "The dinner option was underwhelming."

Points positifs : "The crew was outstanding and the good choices were excellent"
Points négatifs : "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"

Points positifs : "crew was nice"
Points négatifs : "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."

Points positifs : "It was empty so we were told we could move around in the empty seats"
Points négatifs : "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."

Points négatifs : "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Points positifs : "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Points négatifs : "Meals were very small but tasty. Movie options were random but enough to keep you occupied."

Points négatifs : "My bag was damaged in transit"

Points positifs : "Comfort, service food and entertainment. What more can you ask for."
Points négatifs : "Nothing. ]"

Points positifs : "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Points négatifs : "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."

Points positifs : "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"

Points négatifs : "Seats were tight."

Points positifs : "Crew were friendly and courteous"
Points négatifs : "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"

Points positifs : "The boarding, the seats."
Points négatifs : "The food was so-so, and I did not get my choices, perhaps because I was at the back."

Points positifs : "Service and food are good. Crew very friendly and tries to please everyone."
Points négatifs : "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."

Points positifs : "Legroom, lovely staff and all round good flight"

Points négatifs : "Older media entertainment screen with hard to use touch interface."

Points positifs : "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Points négatifs : "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."

Points positifs : "Lovely food and staff. Lots of food."
Points négatifs : "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."

Points négatifs : "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."

Points négatifs : "They switched my gate 5 times and lost my baggage."

Points positifs : "Efficient, friendly, on-time!"

Points positifs : "Met expectations."
Points négatifs : "Things out of your control - time !!"

Points négatifs : "Service is super fast"

Points positifs : "food was good, and tvs in the seats."
Points négatifs : "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"

Points négatifs : "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."

Points positifs : "Smooth flight"
Points négatifs : "My economy window seat was just too cramped for a big guy on a nine hour flight"

Points positifs : "Quantity of food was less for the dinner time..but overall experience was good.."

Points positifs : "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."

Points positifs : "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Points négatifs : "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Points positifs : "Food was good."
Points négatifs : "Leg space was cramped. Parking was very far.food"

Points positifs : "courteous attendants"
Points négatifs : "Aircraft amenities. Small 737 for a long international flight. Waiting for busses in both Bali and Sydney."

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "Australian airports are wonderful."

Points positifs : "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Points négatifs : "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"

Points positifs : "1st class, what's not to like?"

Points négatifs : "Seats need more padding"

Points positifs : "There are lots of relatively new movies to choose from."
Points négatifs : "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Points positifs : "The service went a mile farther. It is my favourite airlines!"

Points négatifs : "Everyone was delightful during the entire flight."

Points positifs : "Flight attendants were nice."
Points négatifs : "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"

Points positifs : "N/A"
Points négatifs : "BYOjet cancelled my flight"

Points positifs : "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"

Points positifs : "Very happy with everything"
Points négatifs : "Air conditioning"

Points positifs : "Entertainment was okay, flight crew was nice"
Points négatifs : "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

Points positifs : "The customer service, the seats were comfortable and the food was great"

Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Points négatifs : "Vegetarian food. 30% of people are vegetarian"

Points négatifs : "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."

Points positifs : "Fligh on time."
Points négatifs : "The food on board."

Points positifs : "The flight and crew were excellent. Turkish Airlines business is always good."
Points négatifs : "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Points positifs : "Flight arrived on time."
Points négatifs : "Boarding was unnecessarily chaotic."

Points négatifs : "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."

Points positifs : "Food and plane"
Points négatifs : "IST transit"

Points positifs : "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Points positifs : "check in..Gatwick S."
Points négatifs : "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Points positifs : "The food and the entertainment"
Points négatifs : "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Points négatifs : "The online check in wasn’t possible so I wasn’t able to choose my seat."

Points positifs : "Food was good but not excellent. Good inflight entertainment system and choices."

Points positifs : "Leg room was OK"
Points négatifs : "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Points positifs : "GOOD FOOD GOOD CREW"
Points négatifs : "NO TV IN FLIGHT"

Points positifs : "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Points positifs : "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Points négatifs : "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Points positifs : "The plane was too hot"
Points négatifs : "Plane too hot"

Points positifs : "Full meal and entertainment system even for a shorthaul flight."
Points négatifs : "Tight leg room"

Points positifs : "Food is really decent in economy. Good portions and variety."
Points négatifs : "Leg room seems tight compared to other airlines."

Points négatifs : "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Points positifs : "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Points positifs : "Food and service in business class were exceptional."
Points négatifs : "Lie-flat seats hard as plank boards!"

Points négatifs : "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"

Points négatifs : "My bag was lost"

Points négatifs : "The head phones are terrible."

Points positifs : "Crew and flight itself was great."
Points négatifs : "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."

Points positifs : "Professional nice food"

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Points négatifs : "A little pricey."

Points positifs : "Lot of empty spaces"
Points négatifs : "Lot of rubbish on the plane"

Points positifs : "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Points négatifs : "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Points négatifs : "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Points négatifs : "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Points positifs : "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."

Points positifs : "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Points négatifs : "I have no complaints."

Points négatifs : "passengers with seats in the back of the plane should be boarded first."

Points positifs : "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Points négatifs : "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."

Points positifs : "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Points négatifs : "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Points négatifs : "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Points positifs : "The food was good and the entertainment was fine."
Points négatifs : "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."

Points positifs : "Generally better than other European airlines particularly BA and better priced"
Points négatifs : "Work to do on consistency with crew"

Points positifs : "their services in the plain and they are very discipline as well"
Points négatifs : "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"

Points positifs : "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Points négatifs : "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Points positifs : "Friendly good service"
Points négatifs : "Istanbul changing gate to get to such long walk"

Points négatifs : "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Points positifs : "Turkish is always consistently excellent"
Points négatifs : "I liked everything. They are very accomodating towards passengers with special needs."

Points positifs : "I am a disabled passenger. Turkish look after me well."
Points négatifs : "No complaints. Good service"

Points positifs : "The services was excellent."
Points négatifs : "Delay around three quarter an hour."

Points positifs : "Pleasant crew. Appropriate and efficiently served snack."
Points négatifs : "Boarding and disembarkation were slow."

Points positifs : "Flight arrived on time"
Points négatifs : "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Points positifs : "Planes were on time and connections made."
Points négatifs : "One bag delayed as not put on flight and food could be better."

Points positifs : "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Points positifs : "Just as I expected. And I made my last connection easily."

Points négatifs : "Flight got delayed 30 minutes"

Points positifs : "Seat was good"
Points négatifs : "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "Late departure. Rush to connect."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "Delays, took my hand luggage into the hold,"

Points positifs : "The crew are amazing! Attentive and friendly."
Points négatifs : "The seats could have been bigger."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Points négatifs : "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Points positifs : "very attentive crew"
Points négatifs : "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Points positifs : "Good"
Points négatifs : "Nothing"

Points positifs : "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Points négatifs : "There were several flight delays and gates were changes a few times."

Points positifs : "Very pleasant, professional crew"
Points négatifs : "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Very friendly onboard personnel - I really had kind of homy feeling."

Points négatifs : "Nothing special"

Points négatifs : "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Interior of the plane was clean. Smooth landing."
Points négatifs : "Pilot did not avoid turbulence"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Points négatifs : "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Points positifs : "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Points négatifs : "Flight departing late."

Points négatifs : "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"

Points positifs : "The aircraft was clean"
Points négatifs : "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Bit cramped for space"

Points négatifs : "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Points négatifs : "Crowded seating, wake-up for breakfast service two hours before arrival"

Points positifs : "Comfortable seats. Warm plane with happy staff."
Points négatifs : "Maybe a second sandwich option for food, not everyone likes cheese."

Points positifs : "Very friendly crew"

Points positifs : "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Points négatifs : "The amount of extras you have to click no to while checking in online."

Points positifs : "In flight food was enjoyable"

Points positifs : "The food and the punctuality"
Points négatifs : "The technology in interteiment is not touch screen"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "Everything. A truly faultless experience!"
Points négatifs : "Nothing"

Points négatifs : "Dutch sub titels would be nice."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "Good efficient flight crew friendly and helpful"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points positifs : "Crew are the best!"

Points négatifs : "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."

Points positifs : "How great everyone was and smooth sailing."
Points négatifs : "Made sure the flight was not over booked."

Points positifs : "Punctual"
Points négatifs : "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Points négatifs : "food"

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points positifs : "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Points négatifs : "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Points positifs : "n/a"
Points négatifs : "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Points négatifs : "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Points positifs : "Cops is always a good reason to flight"
Points négatifs : "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."

Points positifs : "rien"
Points négatifs : "tout est à revoir !"

Points positifs : "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Points négatifs : "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."

Points positifs : "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Points positifs : "It was very comfortable and pleasant."
Points négatifs : "Could be a little better the service, the dinner was late"

Points positifs : "Incredible staff. Super polite"

Points négatifs : "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Points positifs : "Crew great."

Points positifs : "The crew was nice and the seat comfortable."
Points négatifs : "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."

Points positifs : "Crew was nice."
Points négatifs : "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Points négatifs : "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Points négatifs : "There was no entertainment and the food could be better"

Points positifs : "Crew was wonderful and welcoming!"

Points négatifs : "Too much time spent at boarding. On luggage missing."

Points négatifs : "Check in process running smoothly and better announcement of gate change"

Points négatifs : "Great experience"

Points positifs : "Good food and crew"
Points négatifs : "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Points positifs : "The transfer times were excellent"

Points positifs : "Nice staff. Flight on time."
Points négatifs : "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Points positifs : "Air France personnel is always really helpful"
Points négatifs : "Food and comfort in short haul are not the best - but the flight is short..."

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Points positifs : "Crew was very nice and the food was excellent"

Points négatifs : "wine selection divider between seats"

Points positifs : "Food and entertainment was awesome"
Points négatifs : "It's awfull to sleep. Very unconfortable."

Points positifs : "The crew were polite and friendly"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "The staff..the attentions..food."

Points positifs : "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."

Points positifs : "Didn’t like the sandwich offered"

Points positifs : "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Points positifs : "The staff were very helpful and professional."
Points négatifs : "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points négatifs : "shuttle from terminal to plane takes a long time. Flight left late"

Points positifs : "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Points négatifs : "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Points positifs : "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Points positifs : "Good quality flight"
Points négatifs : "But delayed and lost baggage"

Points positifs : "No extra charge for simple refreshments."

Points positifs : "The Air France service was ok. Got me to my destination on time and alive."
Points négatifs : "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Points positifs : "Cheap ticket"
Points négatifs : "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Points positifs : "Efficient and smooth flight. Service was great and flight attendants were friendly"
Points négatifs : "Nothing"

Points positifs : "The only thing that I like about the flight was that it was easy to boarding"
Points négatifs : "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."

Points négatifs : "When you book BA and end up with Iberia, that’s definitely not what you want..."

Points négatifs : "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"

Points positifs : "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Points négatifs : "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."

Points négatifs : "Personal very rude no manners to answer Questions or direct people."

Points négatifs : "Ok"

Points positifs : "The crew was very cordial and professional"
Points négatifs : "The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit"

Points positifs : "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Points négatifs : "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Points positifs : "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Points négatifs : "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"

Points positifs : "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Points négatifs : "I had no complaints - the flight was just what it should have been ie no issues"

Points positifs : "From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again."
Points négatifs : "If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue."

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "Modern screens and seats"
Points négatifs : "The temperature of the entire cabin was super hot during the 10 hours of flight. Very discomforting"

Points positifs : "Food was good, lots of great movies to watch during such long flight."
Points négatifs : "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."

Points positifs : "The crew was really nice. They were friendly and genuine."

Points négatifs : "Fly on time"

Points négatifs : "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"

Points négatifs : "Still waiting for luggage 2 hours after arriving."

Points négatifs : "Crew politeness"

Points positifs : "El avión estaba ok"
Points négatifs : "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"

Points négatifs : "Ibéria offers a terrible service to its customers"

Points négatifs : "Ibéria offers a terrible service to its customers"

Points positifs : "The aircraft comfort"
Points négatifs : "Do the checking before not 15 min before the departure"

Points positifs : "crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A."
Points négatifs : "make sure that the crew is well rested and ready for a long flight."

Points positifs : "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Points négatifs : "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Points positifs : "Spacious plane."

Points positifs : "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Points négatifs : "Send emails reminders to offer web check in."

Points négatifs : "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Points positifs : "All ok"
Points négatifs : "Free WiFi never worked !!"

Points positifs : "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Points négatifs : "seats could be improved but overall not so uncomfortable"

Points positifs : "On time"
Points négatifs : "SEAT was not confortable"

Points positifs : "Al the devices provided"

Points positifs : "Very attentive crew"
Points négatifs : "No complaints"

Points positifs : "Not a lot."
Points négatifs : "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Points positifs : "Speed of boarding and disembarking. Comfortable seats."
Points négatifs : "Slight delay"

Points positifs : "Good legroom."
Points négatifs : "Disorganized boarding."

Points positifs : "We arrived on time!"
Points négatifs : "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."

Points positifs : "The food was nice."
Points négatifs : "There was no water in business class toilets. The staff are not polite."

Points négatifs : "I wish there was a bigger selection of movies and tv-shows to watch."

Points négatifs : "I can’t rate it is it left without us"

Points positifs : "Nothing"
Points négatifs : "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Points négatifs : "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."

Points négatifs : "It took a very long time to drop bags because there were only three people at the Iberia desks."

Points positifs : "The flight was short and smooth."
Points négatifs : "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."

Points positifs : "Everything was perfectly...nice crew"

Points négatifs : "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"

Points négatifs : "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Points positifs : "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Points positifs : "Good, quick flight!"
Points négatifs : "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Points négatifs : "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"

Points positifs : "The attention, food and entertainment available on board"