45 minutes de retard pour le départ😡😡😡
L’avion était encore en retard
Il y a eu un retard de 2h sur le vol
Embarquement très lent et sans affichage pour les différentes files 1,2,3. Nous sommes partis en retard de plus de 30 min. Livraison des bagages très rapide
Ils nous est demandé de venir 3h avant le décollage, mais Vueling n’a ouvert le guichet d’enregistrement des bagages que 2h15 avant le décollage, et avec seulement 2 personnes pour enregistrer les passagers de 2 avions ! Résultat, nous n’avons pas eu le temps de déjeuner : tout juste de le temps de passer les contrôles, et l’embarquement débutait.
I missed my flight on Wednesday at 6 and was told I just lost my money and that I would have to purchase new tickets without getting a credit. So, I spent another $800 for the next day to fly out at 6am and when we got there, they split my family up due to overbooking. They did not offer any help with food or anything. When asked if I wanted to just get my money back, I said yes and then was told that it was not an option and would have to wait 10 hours to fly out on next flight. Over all this was the worst flight experience ever.
Tout le monde est a l’écoute des besoins du client
Lots of space in the airplane, Crew is good. Plane delayed by an hour, I took the early morning in purpose to avoid these problems.
Boarding was perfect, but Ensure a wide variety of food onboard, items we requested from the menu was not available. 😢 also ask passengers to remain seated while disembarking - it is so much more organised to disembark by rows etc rather than leaving passengers standing in the aisles
Over 3hours delay and we were not even offered a drink!
Les sandwiches proposés n’étaient pas bons et en plus c’est cher. Avant ce n’était pas comme ça, ils étaient plus bons avant. Les sièges pas confortables.
Ponctualité et service pro
Got to the airport 2.5 hours before the flight but had to queue so long for the compulsory bag drop that we had to run for the gate. Really unpleasant experience.
Vueling faut ramener ton repas les sièges sont petit et puis l'équipage faudra revoir leurs formations car ils sont un peut sur les nerfs
Points négatifs : "WIFI announcement which did not exist"
Points négatifs : "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Points positifs : "It felt like a top airline, fast boarding, great service."
Points positifs : "The inflight crew was very nice"
Points négatifs : "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Points positifs : "+de 3 h de retard..."
Points négatifs : "Tout"
Points négatifs : "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Points négatifs : "6h delayed"
Points négatifs : "Le vol est parti avec deux heures de retard. Nous avons attendu 1h10 à la porte d'embarquement sans que l'on nous donne d'information sur l'heure de départ re programmée, ni d'explications. Une fois dans l'avion, nous avons dû attendre 50 minutes supplémentaires."
Points négatifs : "The departure could have been on time."
Points positifs : "Nothing."
Points négatifs : "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Points négatifs : "Vol en retard et pas de place du tout pour les jambes"
Points positifs : "Inexpensive"
Points négatifs : "We had to spend €50 to check a bag that we can carry on to other flights due to weight restriction. There was terrible communication about a gate change. The flight was late and no one seemed to care or acknowledge that. The seats were very uncomfortable."
Points négatifs : "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Points négatifs : "We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff."
Points positifs : "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Points négatifs : "A bit more courtesy with passengers"
Points positifs : "Amazing check in man and baggage check in woman. Great Customer Service."
Points négatifs : "Airplane crew dry, dull and aloof."
Points négatifs : "Éviter les retards"
Points négatifs : "The boarding process could be better"
Points positifs : "ponctualité"
Points négatifs : "retard de 45 minutes"
Points positifs : "Nothing"
Points négatifs : "Pay for all, it's ridiculous for the price of the ticket"
Points positifs : "L'équipage au top !"
Points négatifs : "Le retard du a la météo"
Points positifs : "Nothing"
Points négatifs : "I missed it because of shitty transportation in Paris"
Points positifs : "Rien de particulier."
Points négatifs : "Plus de 2h de retards."
Points négatifs : "4 hours delayed :("
Points négatifs : "4 hour delay"
Points positifs : "La carta de menú y la amabilidad de la tripulación."
Points négatifs : "La incomodidad de los asientos."
Points négatifs : "Vol annulé pour l’allée, retard de Palma à Barcelone, et ensuite retardé d’en 2h30 de Barcelone à Nantes."
Points positifs : "Rien"
Points négatifs : "4h de retard en tout."
Points positifs : "Nothing"
Points négatifs : "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Points positifs : "Everything"
Points négatifs : "Nothing"