Trouvez des vols pas chers Aéroport Mohammed V de Casablanca - Aéroport de Francfort

Points positifs : "Amazing crew, seats were super confortable. Overall top experience !"
Points négatifs : "Nothing"

Points positifs : "Amazing"

Points positifs : "Easy Boarding, nice crew"
Points négatifs : "More vegetarian food options"

Points positifs : "All is well"
Points négatifs : "Everything is excellent"

Points négatifs : "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points négatifs : "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"

Points positifs : "The seats were comfortable. The entertainment system was wonderful."
Points négatifs : "The crew was disorganized."

Points positifs : "The food and entertainment"

Points négatifs : "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."

Points positifs : "Crew was nice"
Points négatifs : "Bassinet seats could be bigger for comfort with an infant."

Points positifs : "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Points négatifs : "Nothing."

Points positifs : "The crew was super nice"
Points négatifs : "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."

Points positifs : "Staff are very polite and helpful (ground staff and in the air)."
Points négatifs : "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."

Points positifs : "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Points négatifs : "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."

Points positifs : "The entertainment was good."
Points négatifs : "The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points négatifs : "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."

Points négatifs : "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"

Points positifs : "They flight"
Points négatifs : "Complementary hotel for long stops"

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points négatifs : "Te long transit time in Qatar."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points positifs : "Crew was not mean"
Points négatifs : "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"

Points négatifs : "Les repas"

Points positifs : "Nice menue, friendly staff, very comfortable seats"

Points négatifs : "Peu de nouveaux films"

Points positifs : "The movies, snacks, the crew. They were very friendly and helpful on board not the crew in the airport!!!"
Points négatifs : "Space of the seat and the ground crews(aiports) how come their less friendly than the crew on board!"

Points négatifs : "Movies are always the same"

Points positifs : "The 17hr flight went relatively quickly. Much faster than expected."
Points négatifs : "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points positifs : "Everything was great"
Points négatifs : "Everything qas great"

Points positifs : "Good, drinks, service and entertainment system."

Points positifs : "It was comfortable flight with a friendly crew."

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points négatifs : "."

Points positifs : "Food OK"
Points négatifs : "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"

Points négatifs : "Suggestion changé votre personnel au sol à Roissy 2"

Points négatifs : "Tv and food"

Points positifs : "The flight and crew were excellent. Turkish Airlines business is always good."
Points négatifs : "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Points positifs : "Flight arrived on time."
Points négatifs : "Boarding was unnecessarily chaotic."

Points positifs : "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Points négatifs : "Foot rest in economy, gluten free meal is poor (except bread)."

Points positifs : "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Points négatifs : "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Excellent staff."
Points négatifs : "Very cramped, even for economy."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Leg room was OK"
Points négatifs : "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Points positifs : "Great good entertainment n crew provided warm and courteous service"
Points négatifs : "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Points positifs : "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Points négatifs : "Business class gets only one small lavatory."

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Big plane, friendly staff, good food."
Points négatifs : "Sometime, it gets a bit too cold."

Points positifs : "the seats were more roomier than the flight to istanbul."
Points négatifs : "One of the other passengers was being difficult and irritating on the flight."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "Food"
Points négatifs : "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Points positifs : "Food"

Points négatifs : "Need More premier economy seats"

Points positifs : "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Points négatifs : "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "The food was quite good"
Points négatifs : "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Nothing"
Points négatifs : "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Points négatifs : "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."

Points négatifs : "The worst airline I have ever flown with, worst disruption management"

Points négatifs : "My entertainment set didn't work"

Points négatifs : "The boarding was a little more chaotic, but the host airport has a major influence on that process."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "Generally better than other European airlines particularly BA and better priced"
Points négatifs : "Work to do on consistency with crew"

Points positifs : "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Points négatifs : "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "The services was excellent."
Points négatifs : "Delay around three quarter an hour."

Points positifs : "Everything was fine on this flight."
Points négatifs : "Everything was fine on this flight."

Points positifs : "I liked the overall plane journey."
Points négatifs : "Flight was delayed which caused us to miss our connection flight."

Points positifs : "Everything was well taken care of."
Points négatifs : "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Points positifs : "The seat was comfortable."
Points négatifs : "The entertainment system was not working"

Points négatifs : "Not enough movie varieties"

Points négatifs : "Not enough movie varities."

Points positifs : "The flight was on time"
Points négatifs : "The boarding process was not orderly"

Points négatifs : "Allow business passenger to use front bathroom."

Points positifs : "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Points négatifs : "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Points positifs : "Decent price for economy comfort seat, 4A."
Points négatifs : "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Points négatifs : "Boarding was crazy. Could not everyone in the gate area."

Points positifs : "Boarding was quick and flight was calm"
Points négatifs : "The coffe and breakfast."

Points négatifs : "I congratulate the KLM crew!"

Points positifs : "Food and service"
Points négatifs : "Working wifi would be good. Better A/C. More comfortable seats"

Points négatifs : "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Points positifs : "The crew is really welcoming"
Points négatifs : "The seats are too narrow and a bit too hard"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "the drinks"
Points négatifs : "seat reservation. having to pay for luggage...."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Service is awesome. Food is great."
Points négatifs : "People with short connection are affected by the 15 to 25 minutes delay."

Points négatifs : "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Points positifs : "Food, entertainment and crew was exceptionally friendly."
Points négatifs : "Seats not great for such a long flight."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Seating is tight. The crew was great !"
Points négatifs : "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Points négatifs : "The flight was cancelled and had to be rerouted on United Airlines."

Points positifs : "Good food, friendly service"
Points négatifs : "More trash pickup; only one round of beverage service"

Points négatifs : "lost baggage"

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points positifs : "Nothing to mention"
Points négatifs : "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Points positifs : "Crew where awesone and the choice of entertainment was fantastic"
Points négatifs : "Seats way to close together"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Employees were very friendly"
Points négatifs : "The seats were very small"

Points positifs : "The staff tried to help me when it was evident we would not arrive on time"
Points négatifs : "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"

Points positifs : "The flight to Gdansk took off and arrived on-time and the staff were professional."
Points négatifs : "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Points positifs : "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Points négatifs : "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Points positifs : "Everything is top notch for an airline company."
Points négatifs : "Nothing.... I enjoyed every moment of the flight."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Crew"
Points négatifs : "N/a"

Points positifs : "Nice to have a wrap for the snack."
Points négatifs : "Would have preferred boarding by row - back of the flight first so would have been more organized."

Points négatifs : "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Points positifs : "Entertainment"
Points négatifs : "Food and one bathroom out of service makes an awful flight"

Points positifs : "Nothing really"
Points négatifs : "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Points positifs : "Premium economy service was good."
Points négatifs : "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Points négatifs : "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Points négatifs : "Delayed!"

Points positifs : "Very friendly service!"

Points positifs : "Pleasant flight"

Points négatifs : "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Points négatifs : "Boarding was a free for all. The travelers did not pay attention to the priorities."

Points positifs : "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Points négatifs : "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Points négatifs : "Tiny old cramped plane."

Points positifs : "did not get the flight,because of no not given correct notice"
Points négatifs : "don't know,flight missed..virgi s fault 100%"

Points positifs : "On time arrival and departure Aircraft excellent"
Points négatifs : "In flight Service was mediocre at best Baggage arrival very late despite priority tag"

Points positifs : "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Points négatifs : "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."

Points positifs : "Business Class Seats were comfortable"

Points positifs : "Mango juice was good. Food was good. Crew was friendly and fast."
Points négatifs : "More leg room please. Better entertainment. More reclining of seats required. Softer seats."

Points positifs : "it would be a lie to say i liked anything"
Points négatifs : "everything by alot"

Points positifs : "Overall satisfied."

Points positifs : "Overall satisfied.."

Points positifs : "Efficient airline, friendly staff."
Points négatifs : "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."

Points négatifs : "All the food is halal."

Points négatifs : "flight was overbooked had to stay in abu dhabi"

Points négatifs : "Worst food i ever had in flight..please organize goid caterers"

Points négatifs : "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"

Points positifs : "Everything was excellent. The entertainment system was also excellent."
Points négatifs : "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Points positifs : "Seats were comfortable."
Points négatifs : "Worst ground staff in Abu Dhabi and in LA. Will never fly them again. Were very unhelpful when boarding the flight in Abu Dhabi. In fact they encouraged us to not board and take another flight the next day!!! Worst flying experience ever. Will never fly them again!!!"

Points positifs : "Literally didn’t like anything from boarding to touchdown"
Points négatifs : "Nicer more helpful crew. More leg space. More air temperature control abs cleaner bathrooms"

Points négatifs : "The food was of very poor quality and no alternatives. Went hungry the entire flight."

Points positifs : "Yes"
Points négatifs : "Everything was great"

Points positifs : "Good value for money."
Points négatifs : "Expensive wifi. Limited entertainment selection."

Points positifs : "Well, it got me from Point A to Point B I guess"
Points négatifs : "You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts"

Points positifs : "Crew tried to make the best of the situation. Food"
Points négatifs : "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"

Points positifs : "787 comfort /"
Points négatifs : "Limited movie selection/ outdated newspapers/ food quality"

Points positifs : "services are good. flight is on time."
Points négatifs : "Movies don't work properly."

Points positifs : "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Points négatifs : "Nothing"

Points négatifs : "Smaller leg room than other airlines"

Points positifs : "Cleanness + Friendly"
Points négatifs : "Plane is little far way from terminals compare to Emirates flights"

Points positifs : "As above"

Points positifs : "Fast track"
Points négatifs : "Food"

Points positifs : "Crew was excelent ,"
Points négatifs : "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."

Points positifs : "the nice crew- the relative speed of boardinf"
Points négatifs : "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."

Points positifs : "Staff was polite and curtious"

Points positifs : "Crew friendliness"

Points positifs : "Great cabin staff"
Points négatifs : "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."

Points positifs : "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."

Points positifs : "Entertainment and crew great. Enough food at proper times. Plane clean"
Points négatifs : "Wish they had earlier check in for a 777 flight."

Points positifs : "wheelchair service was very prompt"
Points négatifs : "none"

Points positifs : "Leaving the aircraft."
Points négatifs : "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."

Points positifs : "I did not like it"
Points négatifs : "Employees unfriendly and rude"

Points positifs : "In flight entertainment"
Points négatifs : "Air con too cold"

Points positifs : "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Points négatifs : "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."

Points positifs : "Crew were awesome, food was amazing"

Points positifs : "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Points négatifs : "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."

Points positifs : "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"

Points positifs : "As above"

Points positifs : "Cheapest fair"
Points négatifs : "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"

Points positifs : "I didn't like anything about Etihad airlines and will never fly again."
Points négatifs : "Poor food, poor customer services."

Points positifs : "Getting home"
Points négatifs : "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Points positifs : "Decent plane Decent food Decent service"
Points négatifs : "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"

Points positifs : "Free movies Cleanliness Friendly staff"
Points négatifs : "Provide free internet Use no plastic"

Points positifs : "Crew, Hospitality, Willingness to help"
Points négatifs : "They have reduced seat size drastically - its more crammed than domestic airlines !!!"

Points positifs : "Good"
Points négatifs : "Good"

Points positifs : "The crew."
Points négatifs : "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Points négatifs : "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Points négatifs : "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Points positifs : "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Points négatifs : "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."

Points négatifs : "Customer service from the crew, it could be nicer and better attitude and more positive."

Points positifs : ":("
Points négatifs : ":("

Points positifs : "Fairly new plane with clean/comfortable seats"
Points négatifs : "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Points positifs : "THE FLIGHT WAS PLEASANT"
Points négatifs : "I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!"

Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"

Points positifs : "Yes"
Points négatifs : "Was exelent"

Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Points positifs : "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Points négatifs : "No entertainment"

Points négatifs : "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."

Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points négatifs : "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"

Points positifs : "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Points négatifs : "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Points positifs : "Very on time, smooth take off and landing and friendly staff."
Points négatifs : "Perhaps spirits offered other than just wine. And a vegetarian food option."

Points négatifs : "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."

Points négatifs : "Food timing, displays for video tiny and no selection possivble."

Points positifs : "A short but very pleasant flight and food was served, excellent in every category."
Points négatifs : "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Points positifs : "On time. Pleasant crew."
Points négatifs : "Sandwich was a bit dry, no mayonnaise or other condiments."

Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Points positifs : "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Points négatifs : "I like Kayak. But am very concerned about booking through in the future with this treatment."

Points positifs : "Everything went according to the timetable, boarding was on-time and we even arrived a bit earlier than scheduled, so I can't really fault the service of the pilots, the cabin crew or the ground operations team. Food wasn't exactly stellar, but clearly a lot better than on most European flights operated by larger companies (Lufthansa, KLM, Air France etc.). The aircraft itself was clean and looked fairly new and well maintained"
Points négatifs : "The seating was absolutely HORRENDOUS. Even though I'm nearly 6'3" (close to 1.90m), I generally never complain about seating space or legroom, even on low cost flights. This particular TAP aircraft, however, despite looking quite new, had some of the most cramped seating ever. Additionally, the trays were minuscule (you could barely place the entire food tray the service during the flight, let alone have another drink at the same time on the tray). Also, on the inbound flight (this was the return one), the seats were fitted with a very simple and clever tablet-holding mechanism, so you could easily watch something on your table while eating your food (from a similarly small tray table). The seat back pockets do not have any material/fabric on the sides, so stored items could easily slip out sideways from the pocket. Shame to have such a good in flight service and to be a punctual airline if you're going to carry your passengers cramped like cattle in seats 'rivalling' the ones on Ryanair flights on 4-hour long journeys."

Points positifs : "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Points négatifs : "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Points positifs : "Flight left approx. 20mins early, good service and efficient handling by crew."

Points négatifs : "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."

Points positifs : "Staff was pleasant, nothing special"
Points négatifs : "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"

Points positifs : "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Points négatifs : "The flight departure time was delayed for one hour."

Points positifs : "Nothing, missed the connection"
Points négatifs : "No flight to Faro during late arrival from"

Points positifs : "Delayed"

Points positifs : "Very nice flight."
Points négatifs : "Boarding should be more organized."

Points négatifs : "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"

Points positifs : "everything was fine. nothing specifically wrong or bad."
Points négatifs : "had the same food the third time this week. they could do more"

Points positifs : "Seats were Comfortable"
Points négatifs : "N/a"

Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Points positifs : "Everything from the custumer service, flight departure on time"
Points négatifs : "Long waiting time for my connection flight but i booked it that way"

Points positifs : "The staff was great, very friendly and helpful. Super accommodating. They had wonderful customer service."
Points négatifs : "The videos weren’t working, so we had no flight entertainment. I didn’t realize I had to pay $105 USD for my ONE 25 kg bag since it wasn’t on their website nor was I told at check-in. They called my name at the gate and told me I had to pay for it. The food wasn’t that great— my potato, or maybe yucca?, was rock hard, and the chicken needed a lot of salt. The seats didn’t decline that well, and the temperature was either freezing or really hot."

Points positifs : "Crew was nice and the plane was comfortable"
Points négatifs : "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"

Points positifs : "The only good was that we were rebooked on another route the same day"
Points négatifs : "Airlines should have informed passengers by e-mail about changes in their itineraries. Cancellation was shown on a web a night before."

Points positifs : "You can charge your devices (only in one plains from London to Portugal)"
Points négatifs : "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Points positifs : "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Points négatifs : "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Points positifs : "Quick... I was happy to be out of there"

Points positifs : "Space was actually good."
Points négatifs : "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Points positifs : "Food was good, but no champagne offered. The attendants were nice, though."
Points négatifs : "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."