Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Erything was excellent and easy
Points positifs : "Water station!"
Points négatifs : "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Points positifs : "Nice crew"
Points négatifs : "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Points positifs : "Craig in first cabin flight crew was amazing. :))))"
Points positifs : "Not crowded. Crew was good."
Points négatifs : "Not taking a bus to board the plane."
Points positifs : "It was empty so we were told we could move around in the empty seats"
Points négatifs : "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Points négatifs : "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Points positifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "The flight was so delayed I missed my connecting flight to jfk."
Points positifs : "The crew was maybe average, that was still the best point."
Points négatifs : "Extremely tight space. The food was almost inedible. Awful."
Points négatifs : "They have to uptade the airplanes"
Points positifs : "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Points négatifs : "Long walk to the gate but no problem"
Points positifs : "Comfort, service food and entertainment. What more can you ask for."
Points négatifs : "Nothing. ]"
Points positifs : "Good collection of movies"
Points négatifs : "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Points positifs : "A smoothtrip run by great staff."
Points négatifs : "Thé food was rather stodgy overall."
Points positifs : "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Points négatifs : "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Points positifs : "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Points négatifs : "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Points positifs : "Staff on this flight were excellent"
Points positifs : "Fast boarding and nice staff. Food selection was ok"
Points négatifs : "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Points positifs : "Legroom, lovely staff and all round good flight"
Points positifs : "Food and entertainment was excellent"
Points négatifs : "Staff seemed a bit stressed and busy but very efficient"
Points positifs : "Crew was very solicitous...food was quite good.."
Points négatifs : "Baggage was very slow in arriving. ..45-60 minutes"
Points positifs : "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Points positifs : "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Points négatifs : "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Points positifs : "good plane and timing"
Points négatifs : "meal was not served according to the request and no sound support from the staff"
Points positifs : "I like flying Virgin whether Australia or Atlantic!"
Points négatifs : "Just a little bit more leg room."
Points positifs : "The flight was a good flight overall. I was able to relax on the flight because I had the option of paying for a seat with more leg space. The cabin crew was pleasant and quite helpful"
Points négatifs : "I didn’t like the fact that I had to pay for extra leg space. I’ve travelled with other airlines and had to option to choose my seat without any additional charge"
Points positifs : "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Points positifs : "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Points négatifs : "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Points positifs : "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Points positifs : "Crew"
Points négatifs : "A plane from 1960? No entertainment center!"
Points positifs : "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Points positifs : "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Points négatifs : "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."
Points positifs : "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Points négatifs : "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Points positifs : "Food, crew and overall experience was good"
Points négatifs : "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"
Points positifs : "Just the food and boarding was fine."
Points négatifs : "Everything else was bad. I think crew were a little rude!"
Points positifs : "nice new seats"
Points négatifs : "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Points positifs : "1st class, what's not to like?"
Points positifs : "Great service outstanding staff"
Points négatifs : "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Points positifs : "On time, everything normal."
Points négatifs : "Seat space so small that my knees were up against the next seat, even without it tilting back."
Points positifs : "I liked the food and refreshments and the on flight entertainment was good.."
Points négatifs : "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Points positifs : "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Points positifs : "Wifi worked very well"
Points négatifs : "Jave to pay for everything on an overseas flight"
Points positifs : "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Points négatifs : "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Free snacks and beverages but they should Add non dairy creamer for coffee
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Points positifs : "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Points négatifs : "La Nourriture, le personnel, le confort."
Points négatifs : "Baggage handling at Wilmington is extremely slow and typically is."
Points négatifs : "Way exceeded my expectations!"
Points négatifs : "To be on time"
Points négatifs : "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Points positifs : "I have used Delta long time. Used to be really bad. Today. Good good."
Points négatifs : "Free beer"
Points positifs : "The flight was safe and efficient."
Points négatifs : "The seats on the 787 Dreamliner proved to be uncomfortable AGAIN this trip. 2 years ago we flew the 787 overnight and the seats were the same. Hard cushions, tight seat pitch, and little room to move about."
Points négatifs : "Too cold"
Points positifs : "The croissants were great!"
Points négatifs : "Everything was great!"
Points négatifs : "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Points positifs : "Very helpful flight crew."
Points négatifs : "A little unexpectedly bumpy."
Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"
Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"
Points positifs : "On time arrival is always appreciated."
Points négatifs : "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Points négatifs : "If my baggage arrived"
Points positifs : "Good access to charging, good food"
Points négatifs : "More space:)"
Points positifs : "Crew was nice"
Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"
Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."
Points positifs : "Crew was very friendly and helpful seats and movie were awesome!!!"
Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "Empty seats direct into Indy."
Points négatifs : "Rough landing."
Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"
Points positifs : "N/a"
Points négatifs : "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Points positifs : "Loved the plane, people and timeliness"
Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Points positifs : "Snacks and drinks and movies on point."
Points négatifs : "No cheese its."
Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Points négatifs : "Boarding was disorganized. Snack mix tasted plain."
Points négatifs : "Seat didnt recline and very tight between passenger seats"
Points positifs : "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Points négatifs : "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Points négatifs : "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"
Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Points positifs : "Nice food"
Points positifs : "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Points négatifs : "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Points négatifs : "Still don’t have my luggage yet"
Points positifs : "Loved the smooth ride."
Points négatifs : "Bathroom was pretty nasty"
Points positifs : "Flight and the crew!"
Points négatifs : "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Points positifs : "Good amount of space on the plane, lots of movies to watch, good food and drink."
Points positifs : "Customer care was super supportive"
Points négatifs : "Inflight sandwiches"
Points positifs : "KLM STAFF WERE VERY PROFESSIONAL"
Points négatifs : "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Points positifs : "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Points positifs : "economy plus seats were nice, great movie selection, especially international movies"
Points négatifs : "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Points négatifs : "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Points positifs : "Boarding was quick and flight was calm"
Points négatifs : "The coffe and breakfast."
Points négatifs : "Not being 1 hour late"
Points négatifs : "Travelled business class and was ace experience"
Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Good beverage service."
Points négatifs : "Over an hour delayj for departure."
Points négatifs : "Boarding was very slow."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Overall KLM experience is good"
Points négatifs : "Food quality was mediocre for a business class flight."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "the crew was nice"
Points négatifs : "Seat confort on long flights, leg rooms,"
Points négatifs : "lost baggage"
Points positifs : "Best airline in the business quick efficient and outstanding service What else can you say"
Points positifs : "We got to Amsterdam on time"
Points négatifs : "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Points négatifs : "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Points positifs : "Friendly crew."
Points négatifs : "So many people on a 747!!"
Points positifs : "Comfort was better than on the previous Dash-8. Food was OK."
Points négatifs : "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Points positifs : "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Points négatifs : "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Points positifs : "The leg room, was surprisingly roomy"
Points négatifs : "The food and that there was no entertainment."
Points positifs : "Friendly in-flight personell"
Points négatifs : "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "Overall everything was ok."
Points négatifs : "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Everything. A truly faultless experience!"
Points négatifs : "Nothing"
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Comme toujours en classe économique le confort et la restauration ne sont pas exceptionnels alors que les prix sont presque le double. Cerise sur le gâteau ma valise ne m'a pas suivi est est restée à Munich. Elle est arrivée 48 heures après quand j'étais en province. Obligé d'aller la rechercher à 80 kms de chez moi à l'aéroport car pas livrée à domicile. Rien ne manquait mais paroi fendue et roulette cassée. 106 euros de dédommagement après 3 mois de moulte réclamation. Pas sûr de reprendre Lufthansa
La nourriture était moyenne….
Boarding from Frankfurt to mumbai sucked
Boarding was so bad in Frankfurt to mumbai total chaos no directions no boarding order
The cabin crew was excellent, efficient and professional. Some were knowledgeable in the passengers mother tongue, and addressed them in that language, a nice extra touch. Entertainment good, the plane kept clean. The food is the weak point: I have been flying Lufthansa quite a bit, and notice that their meals across the Atlantic invariably default to pasta. This summer, I flew both Air Canada and Lufthansa on different overseas flights. The food in Air Canada was better! That did not used to be the case a few years ago.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
List luggage. Flight late.
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Transit à Frankfort : horrible !
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Points positifs : "The audacity of your gross negligence in a time of global pandemic."
Points négatifs : "Any semblance of social responsibility or ethical behavior."
Points positifs : "Good food, service, and entertainment"
Points négatifs : "The seats are not very cushioned"
Points positifs : "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Points négatifs : "Delayed arrival at Bangalore by more than 1 hour."
Points positifs : "Staff was very good"
Points négatifs : "Plane was very warm"
Points positifs : "No delays."
Points négatifs : "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Points positifs : "Everything was great"
Points négatifs : "I’d honestly pay more for childless flights"
Points positifs : "Fairly comfortable, good cabin crew"
Points négatifs : "Lost baggage - horrendously slow lost baggage department in Athens. Spent 1 hour + standing in line. Bag still hasn't shown up"
Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Points positifs : "Crew was very professional and efficient! Flight was fairly on time"
Points négatifs : "Selection of movies was not the best I've experienced"
Points positifs : "There was nothing to like."
Points négatifs : "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points négatifs : "Retard"
Points positifs : "Seat is small"
Points négatifs : "On time boarding"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points positifs : "The service from the flight attendants was wonderful."
Points négatifs : "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Points négatifs : "Parfait rien a dire"
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "Everyone on this flight from the crew to all were awesome, exactly what you hope for when traveling internationally"
Points négatifs : "My bags did not make it to Copenhagen...again! So disppointed and completely put out by this inconvenience"
Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points négatifs : "If Lufthansa had not lost my luggage."
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points négatifs : "40 minute delay in departure due to late arrival of incoming aircraft."
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points négatifs : "Le vol est largement en retard !!!!!"
Points négatifs : "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points positifs : "Great food, great service. Crew was very nice."
Points négatifs : "The video screen at my seat was malfunctioning."
Points positifs : "Équipement de divertissement excellent. Personnel souriant"
Points positifs : "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Points négatifs : "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Hôtesses pas forcément hyper agréables mais bon, et confort pas top. En revanche, petite collation jus de myrtilles excellent et embarquement très rapide.
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Points positifs : "Good"
Points négatifs : "Repas gratuit"
Points négatifs : "I didn't like putting two family on different seats far from each other"
Points négatifs : "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Points négatifs : "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Points positifs : "Lost my baggage"
Points positifs : "The choice of entertainment is huge"
Points négatifs : "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Points positifs : "Respect des horaires, gentillesse du personnel"
Points positifs : "Très bien. Bon accueil et à l'heure."
Points positifs : "Le service. Et le confort"
Points positifs : "Friendly crew, modern and clean plane."
Points négatifs : "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"
Points positifs : "All around great service and reliability"
Points négatifs : "Alittle more seat spacing"
Points négatifs : "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Points négatifs : "It is ridiculous that they would not allow you to select a seat for free at check-in. There were many unoccupied seats, but some families with children were seated separately, so there was a lot of seat changing before the take off."
Points positifs : "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Points positifs : "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Points positifs : "Nothing"
Points négatifs : "Small plane incredibly cramped for8 hour flight"
Points négatifs : "Entertainment services weren't functional for the first 2 hours of the flight"
Points positifs : "Loved the flight attendance!! They were friendly, witty and flexible."
Points négatifs : "Nothing"
Points négatifs : "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Points positifs : "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Points positifs : "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Points positifs : "comfortable seats, meal was better than expected, in flight entertainment was good"
Points négatifs : "it's absurd to have to pay like $70 more for window seats"
Points positifs : "Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good."
Points négatifs : "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Points positifs : "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Points positifs : "Food, not crowded, small plane"
Points négatifs : "No individual tvs"
Points négatifs : "No in-flight entertainment and seats didn't recline well"
Points positifs : "American Airlines executive club checking and boarding is quite good in an always packed airport"
Points négatifs : "Very old plane. Not a nice crew."
Points positifs : "old planes tight seat no entertainment late boarding"
Points négatifs : "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Points positifs : "Fabulous crew, easy flight with just a few periods of chop - captain kept us well aware of what was happening at all times."
Points négatifs : "Poor entertainment (no individual units on seats), and the 767-300 has almost no leg room in economy."
Points positifs : "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Points négatifs : "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Points positifs : "The boarding process was expedient and the food was ok and standard for these flights."
Points négatifs : "I travel at least 1 week a month either to Europe, South America or across the United States. The Airplaine was extremely old and looked like it was not refurbished at all since the 90's. Unlike basically every other airline (including airlines from the developing world) the plane did not have a personal entertainment system which is rather vexing considering the flight is so long. The decoration of the plane looked old and worn. The crew were more interested in getting the job done quickly than properly."
Points positifs : "Crew was nice and boarding was on time"
Points négatifs : "entertainment on the A330 is so sluggish people think the screen is not working correctly pushing harder and harder on the screen making it uncomfortable for the people in front of them. Food is as usual: Not very healthy and always the same."
Points positifs : "Crew was generally friendly. Leg room in coach was ok. The price was good."
Points négatifs : "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."
Points positifs : "The crew was friendly and very accommodating. Inflight entertainment had many choices, had a wonderful relaxing time. The food was not too good but then again it's airplane food. Overall, recommend the experience."
Points positifs : "On time departure and early arrival"
Points négatifs : "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."
Points positifs : "I did not like anything about this trip."
Points négatifs : "Our flight from Chicago to Paris was managed by Finnair, but flown through American Airlines. This was the second disappointing flight on American Airlines. Our first flight was repeatedly delayed over three hours and then canceled. Everyone had to take a new flight the next day on the same plane which was scheduled to be fixed that morning prior to departure. We boarded the plane 45 minutes late and then were informed that the part needed to fix the plan had just cleared customs. After another hour of waiting on the plane, we taxied to the runway and the returned to the gate because another part needed to be fixed on the plane. We waited another hour and a half on the plane before finally taking off. Upon our arrival at Chicago O'Hare, we waited on the tarmac for 30 minutes before the ground crew parked our plane. Which brings me to this flight from Chicago O'Hare to Charles de Gaulle in Paris. Our flight was delayed for maintenance repeatedly for 2 hours and then a new plane had to be brought over. By the time we boarded we were almost four hours behind schedule due to a logbook problem once we boarded the new plane. The plane itself was small - the size of a domestic flight - and VERY cramped. On both of the flights we had no TVs in the headrest. This is something that I have always had in economy class on international flights. It was by far the most uncomfortable flight I have ever been on. Because of the delay, we had to reschedule one of our two connecting flights. I was assured that our bags would still arrive at our final destination. When we finally reached our final destination, we found out that our bags had been lost along the way - most likely because of the flight being rescheduled."
Points positifs : "Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing."
Points négatifs : "This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date."
Points négatifs : "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."
Points négatifs : "We waited for 3 1/2 hours in the plane before taking off. We ended up landing with a 3-hour delay."
Points positifs : "Aircraft was so old.Paying $1,000 for that, when any other airline uses decent aircrafts, is just unacceptable."
Points négatifs : "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"