Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"
Points positifs : "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Points négatifs : "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Points négatifs : "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Points négatifs : "Still don’t have my luggage yet"
Points négatifs : "Delay due to strike"
Points positifs : "Good amount of space on the plane, lots of movies to watch, good food and drink."
Points négatifs : "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Points négatifs : "I congratulate the KLM crew!"
Points négatifs : "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Points négatifs : "Boarding was very slow."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Nice attention and good food. Plane and seats are confortable"
Points négatifs : "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "Quick flight"
Points positifs : "Good comfortable seat with extra leg room. Pleasant crew."
Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Employees were very friendly"
Points négatifs : "The seats were very small"
Points positifs : "Crew was excellent -kind nice and very attentive"
Points négatifs : "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Points négatifs : "Very slow service at checkin, was not even available when I arrived at the airport"
Points positifs : "Efficient crew"
Points négatifs : "Long, slow line at check in. Not many new movies or tv shows"
Points positifs : "Friendly crew."
Points négatifs : "So many people on a 747!!"
Points positifs : "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Points négatifs : "That it didn’t happen."
Points positifs : "Food was excellent, frequent and filling"
Points négatifs : "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Points positifs : "Sound was broken on my TV set!"
Points négatifs : "Called stewardess twice to assist. No response!"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "Nice to have a wrap for the snack."
Points négatifs : "Would have preferred boarding by row - back of the flight first so would have been more organized."
Points positifs : "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Points négatifs : "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Points positifs : "Great service"
Points positifs : "Friendly staff, good service and on time departure/arrival."
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points positifs : "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Points négatifs : "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Points positifs : "Lovely staff, good food, great movies."
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"
Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Points négatifs : "Service from airline host Poorly maintained plane Bad food Old entertainment"
Points négatifs : "Too late i missed my connection flight"
Points positifs : "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Points négatifs : "Nothing."
Points positifs : "Manque de place"
Points négatifs : "La place"
Points positifs : "Jet airways flight till mumbai"
Points négatifs : "Poor legspace in Klm flight till Amsterdam"
Points positifs : "The crew was very good. And the flight was on time."
Points négatifs : "The seats cannot recline. They were stiff as a board. Completely uncomfortable! No complimentary drinks, not even watter!?"
Points positifs : "The crew was kind."
Points négatifs : "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
Points négatifs : "Cela s'est très bien passé"
Points négatifs : "L’embarquement prioritaire"
Points positifs : "Nothing"
Points négatifs : "Worst airline"
Points positifs : "Franchement avec tout le retard accumulé c’est juste complique ´s’ apprécier le professionnalisme de l’ équipage..."
Points négatifs : "Notre vol Rome Nice a était décalé par 3 fois... au final nous sommes partis avec un retard de 3h30, de ce fait nous avons atterri à Nice à 1h30 du matin!!! Il a fallu prendre un taxi tant il était impossible de faire attendre un membre de notre famille au beau milieu de la nuit. Et comme dédommagement sur place on nous a donné une carte pour ce restaurer qui elle était créditée de 4,50€, une mascarade vraiment...: Très mauvais service en Résumé!!!"
Points positifs : "Terrible crew rude and impolite"
Points positifs : "Nothing"
Points négatifs : "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Points négatifs : "No delays"
Points négatifs : "La propriété, la ponctualité"
Points positifs : "Vol low cost standard"
Points négatifs : "Conditions d'embarquement désastreuses à Bordeaux. Aucune organisation cohérente. Information et contre information se succédant semant un désordre total parmi les passagers Retard sur vol 2h Chaleur suffocante dans la cabine de l'avion"
Points négatifs : "Pour le prix il ne faut pas trop critiquer"
Points négatifs : "Serait vraiment pas mal si RyanAir diminuait la fréquence de ses retards. Je ne me souviens plus quand c'était la dernière fois que j'ai pris un vol chez eux et qu'il est parti à l'heure."
Points positifs : "Embarquement à l’heure, pas d’attente. Personnel de l’equipage à bord agréable et disponible."
Points négatifs : "Pas de repas ni boissons proposés. Sièges peu confortables."
Points positifs : "Nothing"
Points négatifs : "Everything"
Points positifs : "Cheap"
Points négatifs : "Boarding was a mess and we landed very roughly"
Points négatifs : "Retard d’une heure trente non explique au départ de bordeuax"
Points positifs : "Prix très abordable. Efficace"
Points négatifs : "Pas de fioriture. Normal vu le prix"
Points négatifs : "The flight was delayed"
Points négatifs : "Accumulation des voyageurs en attendant l'embarquement dans un petit sas sans pouvoir s'asseoir. Vol en retard sans aucune information de la part de la compagnie"
Points positifs : "Tout s’es Bien passé"
Points négatifs : "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."
Points positifs : "Accueil, personne souriant, dommage ne parle pas français !!aa"
Points négatifs : "Arnaque à l’achat du billet,vous réservez un vol allez et retour pour 3 jours hors saison pour 120€ et à l’arrivée cela vous coûte 250€ avec tous les suppléments dont priority bagage à main. Du n’importe quoi mettez un prix fixe que les clients sachent ou ils vont avec leur budget ?!"
Points positifs : "Le prix"
Points négatifs : "Pour rajouter n importe qu elle prestation il faut payer cher . Y compris de l'eau"
Points négatifs : "."
Points positifs : "There is nothing to like!"
Points négatifs : "They have NO DIRECT CUSTOMER SERVICE NUMBER! How the hell was I to print tickets when I'm on vacation, I don't carry a printer. Checking in on-line is a joke. I got charged $165.00 at the gate plus fee's for one luggage. I won't fly Ryanair ever again and Im telling everyone I know also."
Points positifs : "Le tarif"
Points négatifs : "Embarquement fait à la va vite dans un terminal bondé, départ avec vingt minutes de retard, siège peu confortable en comparaison à d'autres compagnies à bas coûts."
Points négatifs : "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."
Points positifs : "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Points négatifs : "Landing was shockingly scary, staff not so friendly, seats were dirty"
Points positifs : "Fast and effective"
Points négatifs : "We had to wait a little on the tarmac with no A/C. Understand they want to save gas but its getting real hot in there..."
Points positifs : "Agent de bord très gentil"
Points négatifs : "Site internet difficile à comprendre, j’aurais payé à l’avance les frais de bagages en soute. 80 euros!!! Sur place!"
Points positifs : "nothing!"
Points négatifs : "check in was a nightmare, service was surly and rude. We were treated as if we were an inconvenience to them.They tout their "airline as cheap and easy" I guess you get what you pay for but that experience was inexcusable.When the agent couldn't handle a small baggage problem she cut us out of the line and made us stand in the corner while she served others behind us. She never did try to solve the problem, we had to seek other help and we charged exorbitant fees. Never fly with Ryanair."
Points positifs : "L’équipage était agréable, possibilité de changer de siège, arrivée rapide à Madrid."
Points négatifs : "Embarquement « prioritaire » catastrophique dans un aéroport qui frise le hangar de bétail ! Dernier vol du soir = vol retardé. Les nouveaux sièges sont bien moins confortables que les précédents, totalement pensé pour être extrement fins et légers afin de dépenser le moins de kérosène possible"
Points positifs : "Rien"
Points négatifs : "Retard de 4h, peu d'information sur le vol, arrivée tardive a Bergame et correspondance pour Dublin manquée. Aucune prise en charge par RyanAir excepté un coupon de 5€ pour manger à l'aéroport de Bordeaux. Mensonge de l'équipage sur potentielle prise en charge et point de contact à l'arrivée à Bergame."
Points négatifs : "Bad pilots, lending very harch. Bording paniking"
Points positifs : "Flight from Edinburgh to Baden Baden was delayed like every single other flight on this trip but at least checked in to hotel and got 3.5 hours sleep instead of the intended 5 hrs sleep."
Points négatifs : "Got to the airport at 5.15 am, got through security and only then was notified that flight was delayed from 6.45 till 8 am. No breakfast! As this flight was to Israel we were separated from passengers at the other gates and were not allowed to wonder round the duty free area to find coffee or anything to eat. Those without hand luggage were allowed but re checked and frisked at the extra security check. Even babies had shoes removed and feet scanned, so clueless. Then we never made it to Ovda but were diverted to Tel Aviv. Landed an hour late there and waited till they sent a bus to take us 4 hr journey to Ovda. Arrived in Ovda 7 hrs late, no food, no drinks tired and very hungry."
Points négatifs : "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Points positifs : "Rien"
Points négatifs : "File d attente debout pendant 35 minutes. Pas de siège dans la salle « d’attente »"
Points positifs : "A l'heure, le prix"
Points positifs : "Boarding was quick from front and back. Food service aslo went both directions, quick and efficient."
Points positifs : "It was normal"
Points négatifs : "Spent an hour from landing to taxi, park and gwt out of the plane and airport. Car hire representatives left before we arrived"
Points positifs : "Départ à l'heure prévue. Vol impeccable, sans surprise."
Points négatifs : "Tarifs en fonction des vacances scolaires. Ils se rattrapent sur les tarifs bas le long de l'année."
Points positifs : "Super"
Points positifs : "Vol direct depuis la province."
Points négatifs : "Retard à l'embarquement."
Points négatifs : "Flight cancelled and had to spend 4X to book another comparable flight."
Points négatifs : "Worst landing I’ve ever had hands down. It felt like we dropped out of the sky. You get what you paid for."
Points négatifs : "We had technical problems so our flight was late one hour"
Points positifs : "My flight was not cancelled, unlike many. The attendant refused alcohol to a very drunk passenger next to me, thank you."
Points négatifs : "Beware: You go down 3 flights of stairs with your carry-ons, then up another flight of stairs to get on the jet (without weather cover). If you need the lift, you would need to ask in advance OR fight your way back through other boarders to ask for staff assistance. No seat pockets,"
Points négatifs : "Mon vol aller Montpellier Leeds ayant été annulé le jour même (jeudi 14 septembre), je n'ai pu prendre le vol retour, évidemmment ! j'espère que je serai remboursée de mes 2 vols comme me l'a certifié un employé Ryanair lors d'un entretien téléphonique verbal. Merci de faire passer l'info !"
Points négatifs : "The flight was delayed about an hour and half than scheduled. The airplane was ridiculously controlled"
