Trouvez un vol pas cher Côte d’Ivoire - France

Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Points positifs : "NOTHING"
Points négatifs : "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."

Points positifs : "Better seats clean bathroom"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Yes on your ticket you ask me to have one bag luggage 1 piece max 40 insted when I reach air port LHR they refused then it cost me 85£ extra to buy new bag I am sending my clam to soo"

Points négatifs : "The online check in wasn’t possible so I wasn’t able to choose my seat."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points négatifs : "Food. Lack of vegetarian options in 2nd leg."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "The food was decent"
Points négatifs : "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "nothing"
Points négatifs : "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "Entertainment"
Points négatifs : "Staff was less than friendly and seats were not very comfortable in coach."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Points négatifs : "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Points positifs : "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"

Points positifs : "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Points négatifs : "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."

Points négatifs : "Repas"

Points négatifs : "They are simply liars!!! No shame, no responsibility they gave information that flight was canceled I'm MIA, September 8, 2017when I called them three times. But after Hurricane Irma, when I call them and ask for refund money for not having flight! ..They just simply lie !... like passengers don't show up. .just don't pay money! !! In this devastating time, that hepince in Florida! ...It's so shallow, not fair and not professional action, ether NOT RIGHT! !!....."

Points positifs : "friendly service, excellent crew, comfortable seats Actually it was my daughter recommendation to fly Turkish Airlines as she flies it almost exclusively We love Turkish Airlines As for Istanbul airport, I had an excellent experience while transiting. Well equipped, clean, nice restaurants and food Good experience overall I loved my flight"
Points négatifs : "turbulence throughout but this is beyond your control I know, we just had nasty weather not on our way from Los Angeles to Istanbul though"

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "Seats too close"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Points positifs : "Went smoothly!"

Points positifs : "Smaller aircraft but better seats, comfortable"
Points négatifs : "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points négatifs : "no USB chargers!"

Points positifs : "Very good legroom"

Points positifs : "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"

Points positifs : "Food was great"
Points négatifs : "Took long time to board. Entertainment system showed no content."

Points positifs : "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
Points négatifs : "Nothing"

Points positifs : "Food is excellent."

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "Smooth ride, with no delays"
Points négatifs : "Woman sitting next to me with her baby made the whole ride uncomfortable"

Points positifs : "Good"
Points négatifs : "Good"

Points positifs : "The crew."
Points négatifs : "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Points négatifs : "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

Points négatifs : "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"

Points positifs : "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Points négatifs : "Plus ou moins tout, et au moins donner un repas correct."

Points positifs : ":("
Points négatifs : ":("

Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"

Points positifs : "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Points négatifs : "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Points positifs : "."
Points négatifs : "Pas de retard !!!"

Points négatifs : "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."

Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."

Points négatifs : "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Points négatifs : "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."

Points positifs : "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Points négatifs : "La proposition de sandwich Un peu de retard au décollage"

Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"

Points négatifs : "Départ à l’heure"

Points positifs : "The plane was fairly new, clean, and comfortable seats."
Points négatifs : "A better selection of the main meals in business class."

Points positifs : "Personnel de bord souriant et au petit soins. Avions propre"
Points négatifs : "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"

Points positifs : "Avion propre et moderne Personnel à l'ecoute"
Points négatifs : "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."

Points positifs : "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Points négatifs : "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."

Points positifs : "Rien. Nous n'avons pas eu accès à notre vol."
Points négatifs : "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."

Points positifs : "La place pour les jambes"
Points négatifs : "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."

Points négatifs : "Food timing, displays for video tiny and no selection possivble."

Points négatifs : "Timing of food"

Points positifs : "The plane was comfortable the free drinks and food and crew were friendly."
Points négatifs : "Can't think of anything!"

Points positifs : "Le personnel de bord était sympathique."
Points négatifs : "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."

Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Points positifs : "The crew were excellent during the flight."
Points négatifs : "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Points positifs : "-"
Points négatifs : "-"

Points positifs : "Bien organisé"
Points négatifs : "Pas d’ecran Disponible pour regarder des films"

Points positifs : "Petite Collation appréciable"
Points négatifs : "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"

Points négatifs : "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."

Points négatifs : "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"

Points positifs : "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Points négatifs : "Unfortunately I had problems at airport security which wasn’t very pleasant!"

Points positifs : "Decent boarding and un-boarding, a small sandwich during the flight"
Points négatifs : "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"

Points positifs : "Flight left approx. 20mins early, good service and efficient handling by crew."

Points positifs : "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Points négatifs : "The flight departure time was delayed for one hour."

Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Points positifs : "Everything from the custumer service, flight departure on time"
Points négatifs : "Long waiting time for my connection flight but i booked it that way"

Points négatifs : "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."

Points positifs : "You can charge your devices (only in one plains from London to Portugal)"
Points négatifs : "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"

Points négatifs : "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Points positifs : "Quick... I was happy to be out of there"

Points positifs : "Tap est une tres bonne compagnie un des meilleurs en Europe"
Points négatifs : "Rien vraiment toutcest bien passer dans l'ensemble"

Points positifs : "Space was actually good."
Points négatifs : "Boarding was chaos. We had a little child, but no priority for families with children. Flight was delayed over two hours, no explanation, no apologies. Boarding crew was impolite and unhelpful. Then they had to weight all carry-ons! Crazy."

Points négatifs : "Slow delivery of bags in Lisbon"

Points négatifs : "The cabin attendants attitude need to be warmer and friendly. The food was not good."

Points positifs : "Tout ce ok"
Points négatifs : "Vraiment ce complet leur service"

Points négatifs : "Water to drink during flight."

Points négatifs : "Better seat"

Points positifs : "Seat was very comfortable and the air stewards were good"
Points négatifs : "The entertainment system not working correctly and the food was poor"

Points négatifs : "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"

Points positifs : "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"

Points positifs : "The seats were very comfortable and generally this flight is comfy"
Points négatifs : "The queue during boarding is very long, they need to add counters"

Points positifs : "The crew was amazing. The crew is an asset to the airline"
Points négatifs : "Boarding is chaotic."

Points positifs : "Your crew were great."

Points positifs : "the drinks"
Points négatifs : "reduce on the spices in the food or provide different options."

Points positifs : "YES"
Points négatifs : "nothing"

Points négatifs : "Bole airport in Addis no place to sit and wait befor you check in"

Points positifs : "The crew was great. Extremely accommodating for families."

Points positifs : "nothing"
Points négatifs : "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Tout en général"
Points négatifs : "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Points positifs : "Everything"

Points positifs : "The general attitude of the crew was good"
Points négatifs : "There should be improvement in the food"

Points négatifs : "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."

Points positifs : "luggage take time to receive , over 1 h"
Points négatifs : "luggage tale long time to receive"

Points positifs : "Cheap. Good for connections in Africa."
Points négatifs : "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."

Points positifs : "Agreablement surprise de la qualite de la compagnie."

Points positifs : "On time. Service and culture"
Points négatifs : "N/A"

Points positifs : "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"

Points positifs : "Leg space, TV screen and entertainment and the decline of the seat."
Points négatifs : "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Points négatifs : "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"

Points négatifs : "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."

Points positifs : "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Points négatifs : "les repas qui sont dans la monotonie"

Points positifs : "Oui j aime"
Points négatifs : "Oui"

Points positifs : "I had an extra seat in my row which was nice."
Points négatifs : "No flight overnight is ever very comfortable. It’s difficult to sleep."

Points positifs : "The crews"
Points négatifs : "The food"

Points négatifs : "old, uncomfortable plane with no entertainment system. miserable experience"

Points positifs : "Friendly crew"
Points négatifs : "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"

Points négatifs : "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."

Points positifs : "Les facilités accordés lors du transfert à Addis"
Points négatifs : "Pas de divertissement pour les enfants"

Points positifs : "L'accueil, la disponibilité du personnel et le vol sont très bien."
Points négatifs : "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Points positifs : "nothing"
Points négatifs : "untrained staff, pathetic food very conjusted spacewise."

Points positifs : "Boeing 737 - 800 us great"
Points négatifs : "Waiting room at Gate 1B"

Points négatifs : "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"

Points positifs : "USB plug, nice TV/ entertainment"

Points positifs : "L'équipage"
Points négatifs : "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Points positifs : "Cost effevtive"
Points négatifs : "Crew being unkind."

Points positifs : "Nothing"
Points négatifs : "Aircraft change led to massive confusion. No priority boarding for business class. Inept and care-least service from the head cabin attendant in business class. Zilch entertainment. Inedible dinner"

Points positifs : "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."

Points positifs : "Comfort"
Points négatifs : "Comfort"

Points positifs : "The flight left on time and arrived 20 minutes faster than scheduled. I usually order Kosher meal and enjoyed the food. Unfortunately the Kosher meal they started to serve recently is the WORST food I have had on board. Please avoid the KOSHER!"

Points positifs : "New aircraft 777 from Boeing"
Points négatifs : "Food was so poor. Only option was chiken"

Points positifs : "Impressive crew attendants and courteous ."
Points négatifs : "Maybe landing was not too smooth"

Points positifs : "Smooth flying so got some sleep"
Points négatifs : "Clearer back-to-front boarding process"

Points négatifs : "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."

Points positifs : "The crew wasn’t very friendly and there’s very little legroom."

Points positifs : "Crew was friendly."
Points négatifs : "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."

Points positifs : "confort & service au niveau attendu"
Points négatifs : "20 mins de retard au décollage"

Points négatifs : "2:30 de retard"

Points positifs : "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Points négatifs : "More than 2 hours delay in Brussels That could have been better !"

Points positifs : "Good movies."
Points négatifs : "I called United to make sure there was a children’s meal for my 3 year old. There was not."

Points négatifs : "Repas moins basique"

Points négatifs : "Retard de 20 mins a l'embarquement Repas à prevoir"

Points négatifs : "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"

Points positifs : "Vol à temps et équipage agréable"
Points négatifs : "pas de proposition de divertissement : lecture, journaux, ...."

Points négatifs : "Left 1h late"

Points négatifs : "Propreté de l'avion à l'aller."

Points positifs : "Retard de 45 min"

Points négatifs : "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."

Points négatifs : "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."

Points positifs : "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Points négatifs : "no TV or other entertainment options so make sure to bring your own device or a book."

Points positifs : "Je suis grand de taille, j'avais de la place pour mes pieds."
Points négatifs : "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"

Points positifs : "L’embarquement etait rapide on a décollé à l’heure"

Points positifs : "Personnel de cabine."
Points négatifs : "Retard. Trop d'annonces Safety."

Points positifs : "Equipage, propreté, entretien de la cabine, ponctualité."
Points négatifs : "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."

Points positifs : "Personnel sympa."
Points négatifs : "L'embarquement est chaotique, pas de divertissement"

Points négatifs : "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"

Points négatifs : "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"

Points positifs : "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."

Points positifs : "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"

Points positifs : "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Points négatifs : "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."

Points positifs : "Great wheel chair service"
Points négatifs : "Polite customer service agent"

Points positifs : "Nothing"
Points négatifs : "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."

Points négatifs : "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."

Points négatifs : "When I was trying to get in the line to check"

Points négatifs : "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"

Points positifs : "good"

Points positifs : "it was just perfect, no complain"

Points positifs : "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Points négatifs : "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."

Points positifs : "The rest was ok"
Points négatifs : "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."

Points positifs : "À l heure excellent décollage et atterrissage tout en souplesse"
Points négatifs : "Siège peu confortable je ne pouvez pas abaisser le dossier"

Points positifs : "l acceuil et personnel tres sociable"

Points négatifs : "Retard et bagages perdus"

Points négatifs : "Not enough space for my legs"

Points positifs : "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Points négatifs : "Nothing!"

Points positifs : "La couleur de l'avion"
Points négatifs : "Le correspondance manquée à cause su retard"

Points positifs : "Nothing"
Points négatifs : "Crew was rude, including even the pilot, who was unbelievably rude."

Points positifs : "Film selection"
Points négatifs : "Food was disgusting"

Points positifs : "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Points négatifs : "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"

Points négatifs : "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"

Points positifs : "Rien"
Points négatifs : "6 heures de retard à destination dans l'indifférence totale"

Points positifs : "Nothing special"
Points négatifs : "No newspaper"

Points positifs : "The stewardess"
Points négatifs : "Food"

Points positifs : "Just the crew"
Points négatifs : "Entertainement"

Points positifs : "Ok"
Points négatifs : "Entertainement"

Points négatifs : "Food and entertainement"

Points positifs : "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Points négatifs : "Staff doing their job would have been nice"

Points négatifs : "The food options, the crew could have been friendlier and the seats were not too comfortable"

Points négatifs : "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"

Points négatifs : "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"

Points positifs : "Lyon was great service"
Points négatifs : "Have a crew that knows what they are doing in Casablanca"

Points positifs : "The seat was comfy and the people were pleasant"
Points négatifs : "The piloting was rocky at best, the person next to me invaded my personal space too often, and the boarding process was confusing"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points négatifs : "Take off should be at time Install screen inside the aircraft for entertainment"

Points positifs : "Lost baggage....day 3 STILL no update."

Points positifs : "Amenities"
Points négatifs : "Delayed flight"

Points positifs : "Luggage allowance for sports equipment and delicious lunch"
Points négatifs : "Single use plastic - time to eliminate for good."

Points positifs : "Luggage allowance for sports equipment and plenty of legroom"
Points négatifs : "Breakfast was poor on first flight from Dakhla in comparison with the lunch on the next, connecting flight from Casablanca. The latter was very good."

Points positifs : "on time which is the most important"
Points négatifs : "more modern planes"

Points positifs : "on time which is most important"
Points négatifs : "more modern planes"

Points positifs : "Luggage allowance, but wish it had been advertised! Didn’t know I could take 2x 23kg free"
Points négatifs : "Clear info re luggage on booking confirmation"

Points positifs : "Flight tracker on screen was accurate."
Points négatifs : "A Final Boarding call was announced at the appointed boarding time for us to stand in the cold gang-way a further five minutes before proceeding outside to board the plane. Neither entertainment nor a safety briefing were provided before taking off. Attendant alerted us to a 'problem with the flight' but was incomprehensible over the speaker, as with any subsequent announcements."

Points positifs : "Nothing"
Points négatifs : "They didnt bring my bag from Dubai i had to stay 1 day without clothes"

Points positifs : "direct flight, good timings"
Points négatifs : "poor planes, poor service, bad food"

Points positifs : "Nothing to like."
Points négatifs : "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."

Points positifs : "The computer check in service is very good and very quick and check-in my bag in then went through security check was very quick so I went through to the duty free shops enjoyed looking at all the different things which can be printed on your boarding pass what you've bought then you wait to board the flight we boarded the plane and found my seat easy the flight took off and the service was very good I was able to eat most of the food I watched my dvds after then we landed going through security was quick then I collected my luggage and then I exited the airport."
Points négatifs : "The only thing I didn't like to much was the starter it was very spicy as I've ibs if you could do Salmon flake all the time I would be able to eat this but not spicy food."

Points positifs : "The flight out of JFK to Casablanca was on time and checking in was extremely fast. We flew out and arrived early. The plane itself was very clean and organized, and was mostly empty, giving me enough space to have two seats for myself."
Points négatifs : "The entertainment center (screen) stopped an hour before the plane landed. I was in the middle of watching The Greatest Showman, so that was pretty rude. Other than that it was great."

Points positifs : "Left on time. Friendly crew members and good food"
Points négatifs : "Old plane. Needs a fixer upper"

Points positifs : "The crew on board was excellent"
Points négatifs : "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"

Points positifs : "Everything was fine. Thank you"

Points positifs : "Not much"
Points négatifs : "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"

Points positifs : "Staff All friendly and helpful"
Points négatifs : "The communication between ground staff and customers. This has happened multiple times as I travel out of Casablanca."

Points positifs : "The flight was excellent."
Points négatifs : "The transit procedure is poor. There is a need to review this process."

Points positifs : "This ia a great flight, i wouldn't to board time and again. ROYAL AIR MAROC"
Points négatifs : "NOTHING"

Points positifs : "Nothing"
Points négatifs : "The airline cancelled one leg of our flight and then we had to apply for the money back for remaining legs, as they refused to be flexible on the rest of the trip. Instead of offering any help, it was down to us to call their call centre and ask for them to do something about it. At first they didn’t even understand their own cancellation and in the end they refused to do anything. We had to get lastminute.com to sort it for us, and in the end we got our money back. Only after chasing for a second time though! Definitely would not recommend this airline."

Points positifs : "Meal and service were excellent. transit was great too."
Points négatifs : "I did not like the blugs to use for the mobile charger.they were std french type I wish you will make it universal."

Points positifs : "Staff are brilliant and helpful."

Points positifs : "The flight was very good"
Points négatifs : "The main meal was very greasy i have ibs i hardly could eat this but the flight going too Casablanca was lovely beef with rice was nice but coming back was too greasy i was ill"

Points positifs : "Nothing to like truely. Please save yourself and never fly royal air moroc. You will end up spending more money than saving on their cheap fare."
Points négatifs : "After arriving to Malaga airport to go home at the business class check in desk we were informed that the flight from Casablanca to jfk was canceled so they won’t let us on the Malaga Casablanca flight. I was very surprised as I didn’t get any alerts and I called the airline and everything seems to be on time and not canceled. We went to customer service of air moroc and after hour long investigation we found that that the flight wasn’t canceled but the airline didn’t want us in Casablanca to get on that flight because they gave our business class seats to other people. we called and complained but there was nothing we could do because we were blocked from flying and they wouldn’t board us. The computer system didn’t allow them. We asked if we were on the flight the next day and they couldn’t confirm. We were told that in 3 days we could get on a flight back to nyc. We bought separate last minute super expensive tickets from another airline and left that evening to Madrid, got a hotel there and left the next morning to Atlanta and then jfk. No one from the airline wanna help us and rebook the tickets. People over the phone were contradicting people at the Malaga airport. It was a nightmare."

Points positifs : "Fish meal very good but Rock hard ice cold bread told- why not serve warm and separately as most airlines do? Staff (Male)betterthan on Ouagadougou-Casablanca flight but still not very efficient and pretty charmless"
Points négatifs : "See above: and neither flight has any entertainment."

Points positifs : "Dreadful sandwich on Ouag-Casa flight and porly trained brusque and slightly aggressive young male steward."
Points négatifs : "See above"

Points négatifs : "I’m not sure how much the airlines can control this, but boarding in Morocco was an absolute nightmare both coming and going. There are gates but the boarding flights are not really posted clearly and not announced. Even standing right next to the final checkpoint, you are likely to miss the boarding call. Fortunately it is such a cluster that you have enough time to eventually figure it out and not get left behind. Also, many connecting passengers had to check in and get boarding passes in Casablanca and whoever was in charge of seat assignments simply could not have cared less. I was traveling solo, but witnessed at least 4 separate instances of families not getting seated together or even in close proximity - even couples!! I don’t think I’ve ever seen that many disgruntled passengers before a flight departs when a flight hasn’t been delayed or cancelled. Note to fellow passengers: If you’re traveling with others, check your tix/passes and ensure you’re sitting together before you walk away from the counter. And ask for clarification there if you’re not sure. If you make it to the plane with those passes, the plane crew will tell you that you accepted them so those are your seats - they will not work with you."

Points négatifs : "and i lost my bag as there were an overwight n the flight so air maroc decided to leave 17 bags behind. it is not received so far. no entertainment on the flight, food was bad, the craft was dirty."

Points négatifs : "the flight was delayed for 2 hours,"

Points négatifs : "late boarding. no info for reason for late departure offered. crew on the counter rude"

Points positifs : "Happy with the service overall ,staff were very helpful and pleasant."
Points négatifs : "but toilets need more attention, like soap and paper towels weren’t there at all,"

Points positifs : "Nothing"
Points négatifs : "Out of fish, was forced to eat beef, no cold water. customer service no good, wouldnt let you take a backpack on plane."

Points positifs : "That they flew me out of Morroco."
Points négatifs : "Cabin crew were surly mostly. Disorganized informing passengers about transit. Rude people in the airports. Try to avoid this airline and country."

Points positifs : "Courteous"
Points négatifs : "Boarding took forever"

Points positifs : "clean, safe ride, friendly staff, flight departed and left on time."

Points positifs : "Plane was clean, crew was pleasant."
Points négatifs : "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"

Points négatifs : "The stuff didn't treat people good but not rude , as we waited in Casablanca for 1:30 hr late . At leat any one my sorry for being late but we didn't found such kind of apologize ."

Points négatifs : "Staff not helpful for a mum travelling alone with 2 kids . Rude passenger complaining about a baby waking up . No flexibility to adapt to our sons food allergy concerns ,"