Trouvez un billet d’avion pas cher pour Ayia Napa

Points négatifs : "1 heure de retard Mon baggage est resté à Francfort"

Points négatifs : "Perte bagage"

Points positifs : "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Points négatifs : "The guy behind me coughing all over me. Not exactly your issue though."

Points positifs : "Great service, comfy plane, smooth ride."

Points positifs : "Accueil, service etc... parfait"
Points négatifs : "La ponctualité, les services à bord, la propreté des avions"

Points positifs : "Rien de particulier"
Points négatifs : "Encore un retard !!!"

Points positifs : "Rien de spécial. Sandwich passable"
Points négatifs : "Tous nos vol aller et retour étaient en retard"

Points négatifs : "Flight was delayed twice. 3 hour trip took 15 hours."

Points positifs : "Boissons, sandwhich"
Points négatifs : "Équipage froid, manque de motivation, siège pas très confortable"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points positifs : "Les vols étaient à l’heure. Confort et bon service à bord"
Points négatifs : "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Points positifs : "Arrived with enough time for me to connect to my international flight."
Points négatifs : "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."

Points positifs : "L'efficacité d'embarquement, l'arrivée à l'heure malgré un départ en retard."
Points négatifs : "La nourriture, très industrielle et jambon très chimique."

Points positifs : "Le dîner, les films au choix, la propreté des toilettes."
Points négatifs : "Le départ avec plus d'une heure de retard (j'ai ainsi raté ma connexion à Johannesburg), l'absence de choix pour le petit déjeuner et SURTOUT, l'absence de réactivité de l'équipage qui n'a rien fait pour prévenir SAA que nous serions en retard et leur demander de nous attendre. Conduite lamentable."

Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."
Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points négatifs : "The boarding area was cramped."

Points positifs : "Still thinking about it."
Points négatifs : "I didn't like that there was no organization. People just flooded the gate like animals.."

Points positifs : "The crew was kind and helpful and the movie selections, food, and seats were all great."

Points positifs : "Rien!"
Points négatifs : "Retard de l'avion ( 3-4 vols différents). Perte de mes bagages qui à entraîner un déplacement pour rien à l'étranger pour le travail vu que je n'avais pas le matériel de travail avec moi. Nous faire monter dans l'avion, rouler sur le tarmac, après 30 min de prise de retard sur le départ, nous annoncer qu'on retourner à l'aéroport et qu'il fallait changer d'avion pour problèmes techniques. Pour nous annuler complètement Le vol! Nous faire descendre de l'avion, devoir aller se trouver un autre vol, aller recuperer la valise, retourner l'enregistrer, et retourner à la sécurité tous ça avec une amabilité digne de la froideur allemande! Auncuns repas ou autre bois a été offert au moin pour s'excuser. Après avoir eu tous ces problèmes avec la même compagnie j'ai contacter à plusieurs reprises le service client qui m'a raccrocher au nez! On m'a dit qu'on me remboursait Le vol. Je n'ai jamais eu de nouvelles."

Points positifs : "Les repas, les boissons et les collations c'est plus que 5 étoiles! Mon meilleur vol !"

Points positifs : "Crew attention"

Points négatifs : "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."

Points positifs : "I was sleep the whole time"
Points négatifs : "It was okay"

Points négatifs : "Really bad quality food, no entertainment"

Points positifs : "Food was great. Good movies. Friendly staff!"
Points négatifs : "The television screens were very old and discolored."

Points positifs : "Hôtesses au top, repas super bons"

Points positifs : "Crew were all super polite and friendly"

Points positifs : "On my going flight MSP to Frankfurt, I had a normal seat and as a tall person, it was miserable. The seats were so tight I had to have my legs in the aisle and constantly stand just to make it. On the return I was given an exit row and it was quite nice."
Points négatifs : "Condor is a reduced price airline so I was not expecting a large amount of entertainment. But only two free movies was a little bit extreme. The music selection was good."

Points positifs : "Confortable! Very good team! Excellent cabin air Good looking flight attendants"
Points négatifs : "Food impossible Long long long hall to the gate Touch screen glitchy"

Points négatifs : "The boarding process takes too long as people try to take too many things"

Points positifs : "All flight attendants in Lufthansa are so nice, attentive, that it's a real PLEASURE to fly with them. Cabin comfort is also a best in class."

Points positifs : "Loved the little sandwiches!"
Points négatifs : "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."

Points positifs : "l'embarquement et le débarquement rapide"
Points négatifs : "1h de retard, le sandwich pas bon"

Points positifs : "Aiport"
Points négatifs : "Mon Vol"

Points positifs : "Pas de confort du tout"
Points négatifs : "Divertissement"

Points positifs : "Les films et le service du personnel"
Points négatifs : "Les sièges pas trop confortable"

Points positifs : "Nothing."
Points négatifs : "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"

Points négatifs : "wha"

Points positifs : "The flight was on time enough that I comfortably got to my connecting flight. It was still late and some other passengers were anxious they wouldn't get theirs. The crew was nice."
Points négatifs : "Business class seats were regular seats with the middle seat unused. The "meal" on this early flight (had to leave the house around 4:30am to get to it) was light. I'm glad I had the time to stop at the business lounge first. I don't recall any entertainment system, which isn't a big issue on this short flight."

Points positifs : "On time, nice staff"

Points négatifs : "Nothing"

Points positifs : "Lovely crew."
Points négatifs : "Boarding process was unclear."

Points positifs : "Food was pretty darn good, and the crew was very generous with drinks."
Points négatifs : "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."

Points positifs : "We were delayed but better that than bump around in a thunderstorm. Food good"
Points négatifs : "Would like to see more selection in movies"

Points positifs : "Boarding and flight was on time"
Points négatifs : "Seats and comfort was heavily compromised in economy class"

Points négatifs : "Nous avons été très désagréablement surprises d'apprendre que trop de billets avaient été vendus et que nos places n'étaient plus disponibles à notre arrivée à Francfort. Il me semble totalement illogique de me faire dire qu'il n'y a plus de place pour moi dans l'avion alors que j'ai le billet en main et qu'il a été payé. Comment une compagnie peut-elle accepter mon paiement alors qu'elle n'est pas en mesure de garantir le service pour lequel elle a été payée? Selon cette philosophie, il faudrait peut-être payer nos billets d'avion une fois RENDUS à destination? Beaucoup de stress inutile et une mauvaise opinion de la compagnie aérienne..."

Points positifs : "Pas pris de vol"
Points négatifs : "Vol refuse par Airasia"

Points négatifs : "Pas de vol"

Points positifs : "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Points négatifs : "Food was good. Chairs were clean and relatevly good. Thank you"

Points négatifs : "5 hours delay"

Points négatifs : "No entertainment"

Points positifs : "Tout parfait"
Points négatifs : "Rien de relou"

Points positifs : "Service très agréable personnel sérieux et appliqué"
Points négatifs : "Rien à signaler"

Points négatifs : "Our bag was delayed, and we had to fill a claim"

Points négatifs : "I had problem wirh the airport. My connection flight was 55 minutes after my first flight, and it was hard to know where to go in the airport."

Points positifs : "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Points négatifs : "Food could be a bit better."

Points négatifs : "Space wise worse than low cost airlines"

Points négatifs : "Couldn't easily buy checked baggage beforehand so had to pay at the check in counter. The self check in kiosks did not work at CDG airport."

Points négatifs : "Its the worst airline"

Points positifs : "It got me to Larnacasafely."
Points négatifs : "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."

Points positifs : "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."

Points positifs : "The food"
Points négatifs : "Itching negative"

Points positifs : "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Points négatifs : "Longue attente au moment de l'embarquement. Et avion en retard."

Points positifs : "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Points négatifs : "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."

Points positifs : "Service was great with food and beverages and checkin bags included."

Points positifs : "Professionalism. The flight attendants were professional, very efficient and helpful."
Points négatifs : "Vegetarian. I should have ordered in advance."

Points négatifs : "It is very inconvenient and seems to waste a lot of time. That is my only complaint."

Points positifs : "Good flight overall. It was nice to receive drinks."
Points négatifs : "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."

Points positifs : "Check in was easy. Plane seemed well kept inside. Attendants nice."
Points négatifs : "Hot! Little to no AC. Flight delayed an hour because first plane had AC problems."

Points positifs : "Quick. Clean plane"
Points négatifs : "Boarding a bit long but still fine"

Points positifs : "Good service"
Points négatifs : "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."

Points positifs : "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Points négatifs : "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Points négatifs : "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"

Points négatifs : "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Points positifs : "plane packed full but staff still managed to look after passengers needs"
Points négatifs : "dislike bus transfers to terminal for economy reasons"

Points négatifs : "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."

Points négatifs : "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"

Points positifs : "The meal was very good and service"
Points négatifs : "They made us pay 90€ even though I presented an email that said our bags were included"

Points positifs : "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Points positifs : "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."

Points négatifs : "I did not know that I will have to pay for lagged 45$"

Points positifs : "Was ok."
Points négatifs : "Delays due to ground traffic in Mykonos"

Points négatifs : "Terrible seats uncomfortable that could not even recline"

Points positifs : "extra seat room. Very nice crew."

Points positifs : "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Points négatifs : "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."

Points négatifs : "Small seats"

Points positifs : "The flight left 40 minutes late and the captain didn't tell us why. Not good."

Points positifs : "KOOSHR FOOD"

Points positifs : "Good food"
Points négatifs : "small an tight seats"

Points positifs : "All good"

Points positifs : "The flight attendant showed me how to put up the arm rests of the middle seat, so I can lay down easily without disruptions."
Points négatifs : "I had a flight out of Larnaca on Aegean and asked the gate agent to print a boarding pass for me since I was checked in but I was told it was not possible. I found that quite odd."

Points positifs : "On time. Great service. Good food."
Points négatifs : "Nothing."

Points positifs : "Everything was great, expect that I wish to have like a screen with music or a movie, if that happened everything will be just perfect. I enjoyed alot even with the landing on and off"

Points positifs : "Good price comfortable seats and spacing between them"
Points négatifs : "They way treated by the grew at bording time and the Athens airport"

Points positifs : "None"
Points négatifs : "Please indicate the additional fare could be added for shipping fare in BOLD AND COLOR."

Points positifs : "Great service, great food, not overcrowded so was very comfortable"

Points positifs : "All"
Points négatifs : "There is small fr aircondation Need fresh air inside plan"

Points positifs : "Good service"

Points positifs : "No stops"

Points négatifs : "Please change food, enough of pasta every time."

Points positifs : "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"

Points positifs : "This time it seems I had a little bit more leg room. Which makes a big difference!"

Points positifs : "Pas trop secoué pendant le vol mais atterrissage un peu "sec""
Points négatifs : "Le café, le retard de 20 mn..."

Points négatifs : "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."

Points positifs : "Decent between chare distance for a medium sized airplane (A321)"
Points négatifs : "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Points positifs : "It was pleasant all around"

Points négatifs : "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."

Points positifs : "It was such a short flight, no comment for this leg."
Points négatifs : "No organized boarding system, the entire plane was told to get in line at the gate with the exception of business/first class and elderly or people traveling with children."

Points négatifs : "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Points négatifs : "No soap in the toilets"

Points négatifs : "Embarquement"

Points positifs : "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"

Points négatifs : "I had no notification about luggage fee in airport upon registration."

Points positifs : "complimentary chocolates are excellent"
Points négatifs : "my luggage was one day late"

Points positifs : "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."

Points positifs : "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Points négatifs : "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."

Points positifs : "Well worth the upgrade!"

Points positifs : "on time"
Points négatifs : "old Fokker 100"

Points positifs : "Great plane good price for plane ticket."

Points positifs : "Everything was very good with an exception of being very tight space wise"
Points négatifs : "no leg room, tight rows"

Points positifs : "crew helpful"
Points négatifs : "1. Boarding gate changed 3 times..... poor advertising regarding the last change 2. food poor 3. entertainment non-existent"

Points positifs : "The crew was the best crew that I've ever encountered. They all smiled and were genuinely happy and helpful. They made the flight so much better. I also enjoyed the movies on the flight."

Points positifs : "I flew from Toronto to Vienna on January 10th. Yet another great experience with AA. Good food, great crew,and an overall comfortable flight. DeDefinitely would recommend!"

Points positifs : "Everything was OK."

Points positifs : "Nice stuff, clean board"
Points négatifs : "food was very spicy and not tasty"

Points négatifs : "No food or entertainment .... there was no n/a selection."

Points positifs : "No hassle for luggage!"
Points négatifs : "Vegetarian food not served. It is not difficult to have a vegetarian sandwich. Just do not add meat! I was on a, connecting fight to India - I would think there could be more sensitivity."

Points positifs : "Seating spaciousness"
Points négatifs : "Entertainment ( I enter this in this space because you did not offer a "not applicable" category. On short flight there is no entertainment offered)"

Points négatifs : "There was no entertainment but I knew that. The comfort rating was not the Airlines fault. We had very turbulent weather for over an hour"

Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."

Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"

Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."

Points positifs : "Nothing"
Points négatifs : "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"

Points positifs : "The cleanest of the airport and the airplane"
Points négatifs : "The 15 hours layover"

Points positifs : "Crew"
Points négatifs : "Huge delay... :("

Points négatifs : "Boarding crew was nasty will never fly with you guys again"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "The crew was friendly and particularly one of the girls was always giving her best"

Points positifs : "Nothing."
Points négatifs : "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Points négatifs : "Ils ont changé mon vol a la dernière minute"

Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Points positifs : "Crew was good and entertainment was great."
Points négatifs : "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."

Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."

Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"

Points négatifs : "My bag making it to my destination not broken."

Points positifs : "Crew"
Points négatifs : "Seats"

Points positifs : "The crew is fantastic team,Dana is the best!Thank you"
Points négatifs : "Food"

Points négatifs : "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."

Points négatifs : "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."

Points positifs : "good service , everything good."
Points négatifs : "nothing"

Points positifs : "Comfortable seats"
Points négatifs : "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."

Points positifs : "On time flights both directions"
Points négatifs : "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"

Points positifs : "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"

Points négatifs : "Arms rest are pretty small"

Points positifs : "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Points négatifs : "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"

Points positifs : "Comfortable aircraft"

Points positifs : "Departed and arrived on time despite boarding chaos."
Points négatifs : "What was that stuff they served us to eat?"

Points positifs : "No complaints"
Points négatifs : "Everything was OK"

Points positifs : "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"

Points négatifs : "Afrer a day I am still in Pittsburgh!!!"

Points positifs : "Le micro sandwich"
Points négatifs : "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"

Points positifs : "Great. ON TIME!"

Points positifs : "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Points négatifs : "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."

Points négatifs : "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."

Points positifs : "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Points négatifs : "Nothing."

Points positifs : "The staff was great"
Points négatifs : "The movies are outdated"

Points positifs : "The tiny plane was smooth in the air. Crew was nice."
Points négatifs : "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."

Points positifs : "crew was great , very friendly"
Points négatifs : "tv sound didn't work"

Points négatifs : "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."

Points positifs : "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Points négatifs : "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."

Points positifs : "On time, professional"
Points négatifs : "food could be better"

Points positifs : "Very responsive and real meal for short flight!"

Points négatifs : "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"

Points négatifs : "I had a kid sitting on the seat behind me and kept kicking my seat. :("

Points positifs : "The price"
Points négatifs : "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."

Points positifs : "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Points négatifs : "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."

Points positifs : "Flight crew are nice, reasonable service during flight"
Points négatifs : "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."

Points positifs : "Flight crew are nice, reasonable service during flight"
Points négatifs : "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."

Points positifs : "It was a good flight over all, the service was non-stop"
Points négatifs : "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."

Points positifs : "Food is very good"
Points négatifs : "Flat bed is not comfortabl, no mattras.."

Points positifs : "Baggage allowance"
Points négatifs : "Too few movie choices."

Points positifs : "Food and comfort was good for the price."
Points négatifs : "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("

Points négatifs : "The landing was even harder that the fist flight b"

Points négatifs : "The landing was very hard."

Points positifs : "Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft."
Points négatifs : "There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon."

Points positifs : "Quick flight, everything as expected."

Points négatifs : "They delayed my baggage for 48h!!"

Points négatifs : "Long Boarding Procedere and very weak Aircondition"

Points positifs : "Quality service"

Points positifs : "The flight was on time, extremely polite cabin crew, choice of two hot meals (meatballs and chicken in a mushroom sauce), a nice selection of drinks."
Points négatifs : "No in flight entertainment apart from a onboard wifi service that is charged, but if you want to send out emails, chat or post an Instagram photo, than it is okay."

Points positifs : "Nothing"
Points négatifs : "They told me my flight left at one time.. I showed up and it had already left... I had to buy a new ticket even though I was at the airport already they also told me the wrong gate to go to so I waited there forever and then that's when I found out that the flight that I was supposed to go on already left..... if I can avoid using tap for any of my future flights I will avoid them and I'll make sure that everyone else I know that is traveling to Portugal will avoid this company as well poor planning poor customer service and zero help when an emergency happen they also said there was a problem with my bag and didn't tell me until it was already too late"

Points positifs : "First of all, I like the fact that I am able to arrive to Vienna fast, where I travel often. It is also cheaper than Austrian Airlines, and quality-for-money is much better."
Points négatifs : "Ground crew was almost rude. Boarding was fast, but a bit unorganized. They should definitely replace old school ATR-72s with newer short-haul aircraft."

Points positifs : "Twice a day service"
Points négatifs : "It's a turboprop ATR, bring noise canceling headphones or suffer."

Points positifs : "The boarding was fast and wifi access on board is amazing. The internet just worked, it was fast and really affordable. AirSerbia also offers roaming on board via Aeromobile but did not try that one."
Points négatifs : "The food was warm, good and tasty. We had an option between beef and chicken, went with the latter and it was good but I had even better options with Air Serbia."

Points positifs : "Seemed like a technical problem. The pilot wouldn't give up any information."
Points négatifs : "Small seats with little legroom"

Points positifs : "All was very efficient, food and drink a nice surprise"

Points positifs : "It took almost one hour in line just to check in. Also, the flight was delayed. They changed the seats and the crew was calling people who had previously booked breakfast because their seats didn't match what they had booked."
Points négatifs : "We almost missed the plane because checking in took over an hour, since they only had one person for the entire flight. In addition, the flight was delayed and the food was not good."

Points positifs : "I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight."
Points négatifs : "no special dislikes"

Points positifs : "Check in was crowded but it went very fast; Boarding was done on time; Flight was smooth; Despite the fact that the plane was rather old, it was clean and good smelling, toilets spotless to my surprise."
Points négatifs : "Minor delay at arrival; If you do not arrive at airport for check in with 90 minutes before flight, you have a good chance to miss it... airport is crowded in the morning, even on Sunday."

Points négatifs : "glass of water should be included"

Points positifs : "N mne bnh"
Points négatifs : "Nb nu mb nb . MMS​BM BM n BM"

Points positifs : "L'amabilite du personnage"
Points négatifs : "La sortie par une seule porte"

Points positifs : "More legroom than other low cost airline. Friendly crew."
Points négatifs : "The flight was late for no apparent good reason. The boarding was slow and that introduced delay."

Points positifs : "Overall in this trip from DUB to Romania (CLJ) was the direct connection bringing us close to where we planned our holiday."
Points négatifs : "..with regards to the airline and usage of the word low-cost that is far away from being low-cost. No food served on-board, long waiting times in the bus from terminal to airplane. Would not go with them again. Big disappointment again, but guess that's how it goes in Romania."

Points positifs : "Arriving safely"
Points négatifs : "No explanation or compensation for the lengthy delay in departing"

Points positifs : "The crew"
Points négatifs : "Poor on board shopping options"

Points positifs : "The crew"
Points négatifs : "Old and uncomfortable seats."

Points négatifs : "could not be delayed"

Points négatifs : "I missed my flight because my previous flight was delayed 2.5 hrs"

Points négatifs : "One hour delay"

Points positifs : "To be going home!"
Points négatifs : "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Points positifs : "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Points négatifs : "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Points négatifs : "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Points positifs : "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Points négatifs : "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Points positifs : "I canceled the flight 6 weeks ago, no refund issued."
Points négatifs : "I canceled the flight 6 weeks ago, no refund issued."

Points positifs : "Boarding was quick and we arrived on time."
Points négatifs : "When getting to Bucharest we were taken by bus and didn’t have a gate."

Points positifs : "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Points négatifs : "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Points positifs : "What to like? The rudness? The delays? Or the fights on board!!!"
Points négatifs : "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Points positifs : "Stupid survey can’t eliminate category that doesn’t ajgpply"

Points négatifs : "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Points négatifs : "flight delayed by more than 1 hour"

Points négatifs : "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Points positifs : "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Points négatifs : "I liked everything"

Points négatifs : "Appareil très dal, non nettoyé entre deux vols. Équipage peu aimable, services de restauration payant, ultra cher et sans possibilité de payer en carte bancaire"

Points positifs : "Flight Attendants very good"
Points négatifs : "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Points positifs : "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Points négatifs : "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Points négatifs : "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Points positifs : "Le service et le personnel au top"
Points négatifs : "Le personnel qui ne parle pas français L'embarquement par une seule porte"

Points négatifs : "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Points négatifs : "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Points positifs : "Crew, polite and friendly"
Points négatifs : "delay of more than 6 hours and incorrect information"

Points positifs : "company gave out free drinks and snacks"

Points négatifs : "They change the fly departing time with 12 hours before I was flying"

Points positifs : "Easy to book on phone no problems getting boarding passes etc."
Points négatifs : "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Points positifs : "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Points négatifs : "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Points positifs : "On time ,clean aircraft..."
Points négatifs : "Crew was very serious...a smile can make a difference....."

Points positifs : "The flight went well."
Points négatifs : "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Points positifs : "Flight on time . Attentive crew . Good price ."
Points négatifs : "Lack of leg room ."

Points négatifs : "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Points positifs : "Arrived early to destination"
Points négatifs : "Lack of entertainment also limited drinks"

Points positifs : "The flight was punctual"
Points négatifs : "I got charged twice for luggage and couldn't get a refund"

Points négatifs : "Rude crew, not organised work , not enough space for legs"

Points négatifs : "I had to make my own way home from Manchester.. plane diverted due weather."