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Points positifs : The crew were really nice

Points négatifs : Entertainment is very limited.

Points positifs : Food about average.

Points négatifs : First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late.

Points positifs : Short and sweet.

Points positifs : The crew was nice and kind.

Points négatifs : The seats, as always.

Points positifs : We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!

Points négatifs : Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights.

Points positifs : The flight was quick and short after take-off.

Points négatifs : The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea.

Points positifs : Flight in Time

Points positifs : That I got from Pune to New Delhi

Points négatifs : The flight was delayed by an hour and 10 mins and no announcements at Pune airport. Cabin crew seemed welcoming when entering the aircraft but was very crude in the way food was served and didn't really care. Just wanted to get it all over with and go home it seemed.

Points positifs : The aircraft was good Ahead of time arrival Immigration at AbuDhabi

Points négatifs : In tag

Points positifs : Super easy check in. Good air hosting staff.

Points négatifs : Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Points positifs : Food varieties are not that good

Points négatifs : Make the food quality, quantity and varieties to be improved

Points positifs : crew was amazing

Points négatifs : no traveller pack, toothpaste, etc. seats too tight.

Points positifs : Nothing

Points négatifs : Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements

Points positifs : Qatar airlines seat

Points négatifs : Bigger lavatory in the plains

Points positifs : Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness.

Points positifs : Everything is excellent

Points négatifs : All is well

Points négatifs : The crew's attitude. It was pathetic.

Points négatifs : Offer cappuccino along with coffee, tea, and juice.

Points positifs : All the service.

Points négatifs : nothing.

Points négatifs : I wish the 777 had slightly wider seats like the A380

Points positifs : The seat were nice & the staff more helpful than before

Points négatifs : Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Points positifs : crew was amazing

Points négatifs : no traveller pack, toothpaste, etc. seats too tight.

Points positifs : On time arrival and departure Aircraft excellent

Points négatifs : In flight Service was mediocre at best Baggage arrival very late despite priority tag

Points positifs : Ok

Points négatifs : Comfortable

Points positifs : Nada

Points négatifs : Charged me 30 for allegedly overweight suitcase. The they proceed to lose it.

Points négatifs : -Seat comfort - stingy with morning coffee -terrible departing plane

Points négatifs : The entertainment system did not work properly

Points positifs : I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful.

Points négatifs : It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot.

Points positifs : Every time rest room sanitized for every passenger, onetime boarding and departure

Points négatifs : Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep.

Points positifs : Food is delicious

Points négatifs : Paid WIFI this time was horrible for the half of the trip WIFI don’t work

Points positifs : All is well

Points négatifs : Everything is excellent

Points positifs : Yes

Points négatifs : No comments

Points positifs : Nothing

Points négatifs : Food and Seats

Points positifs : Nothing. I will never fly Air India again.

Points négatifs : The food was terrible and I got food poisoning. When I collected my luggage at the baggage terminal, someone in charge of food or luggage had spilled curry sauce ALL OVER my suitcase - I had to throw it away. Many of the in-flight screens didn’t work, and the stewardesses were lazy and inattentive.

Points négatifs : Seat quality, on time departure and arrival and food Quality

Points négatifs : The remote was not working to use the TV at seat number 43E. We asked the crew staff to check but he never came back. Another thing is Baggage. It has been almost 45 minutes now but our luggage is not on the belt as well as a lot of other passengers.

Points positifs : Crew was good

Points négatifs : As always the seats were tight.

Points positifs : Nothing

Points négatifs : Economy sets are too tight and cramped. Cup holder was good for nothing, i tried to put my soft drink bottle in it and it slipped right out the bottom and when I tried to put a cup of water in it supplied by the crew it wouldn't fit! When I reclined my seat to sleep the passenger behind me pushed my seat hard back to upright position. When I turned around to ask why the rude response I realized that he was a tall fellow and his knees were already touching the back of my seat so when I reclined it, it hurt him and he had no where to move his legs. I couldn't do or say much as I understood his misery and therefore kept my seat up the whole way for 5 hours! The flight was full and neither of us could relocate to another seat.

Points positifs : Wheel service was excellent

Points négatifs : It was too hot in the cabin. The flight attendants were mostly inattentive. At one point three of them were feeding a baby to the exclusion of all of their duties to the rest of the passengers.