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Points négatifs : food could be a bit better and more entertainment options

Points positifs : Nothing

Points négatifs : Not paying for food

Points négatifs : Well to make it short, I am about 5'7" and still felt the seats were very closely placed and for long trips it is awfully uncomfortable. The airplanes are very old!!

Points positifs : Good

Points négatifs : Like

Points positifs : yea

Points négatifs : the bouth

Points positifs : Meal options and snacks, good crew staff. And relatively comfortable seating. The plane waited for us because of the earlier delayed flight, though we prefer to have been given the option to stay the night and catch the next morning flight.

Points négatifs : The flight got delayed from Alexandria and the staff at Manama airport directed us to a counter to get our onward boarding passes but another senior member of staff asked us "what are you doing here" and asked us to go straight to the gate, then when we arrived at Abu Dhabi the baggage did not arrive with us and we had to go back to the airport later to pick them up.

Points négatifs : The food needs to improve and the movies are old. The actual flight was nice.

Points positifs : Coffe

Points négatifs : Have to wait along time to get the tickets of the connection

Points négatifs : The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes

Points positifs : As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks.

Points négatifs : In stead of Anadklujet could be THY :))

Points négatifs : Free WiFi

Points négatifs : I had no vegetarian dinner

Points positifs : Boarding was ok compared to other Alitalia flights

Points négatifs : A snack between the meals. More food options for the second meal.

Points négatifs : they must work on quality and price

Points positifs : We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Points positifs : Easy check in and easy baggage claim

Points négatifs : They can easily work on the food

Points positifs : It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY

Points négatifs : If people do them work and they helpful then I was not missing my flight .

Points positifs : Crew

Points négatifs : Food

Points positifs : Seats weren’t comfortable

Points négatifs : Seats

Points positifs : Smooth trip

Points négatifs : All is well

Points positifs : Helpful and friendly crew.

Points négatifs : We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.

Points positifs : Seat was very comfortable. Very helpful crew.

Points positifs : Nothing

Points négatifs : My luggages are lost

Points positifs : crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Points négatifs : wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Points positifs : Mango juice was good. Food was good. Crew was friendly and fast.

Points négatifs : More leg room please. Better entertainment. More reclining of seats required. Softer seats.

Points positifs : 787 no one cannot love it

Points négatifs : Maybe bigger seats with better privacy

Points positifs : Everything

Points positifs : Food and crew

Points négatifs : Toilets didn’t work, they were dirty and no water!

Points négatifs : Boarding at hyd is was worst. The associates were very rash n rude.

Points positifs : Nothing in particular.

Points négatifs : No inflight entertainment. Old plane - no facility to charge phones, not even a bag to keep things. flight crew could smile more.

Points positifs : I like just the greeting

Points négatifs : Service of the crew

Points positifs : crew members are polite and clear in instructions

Points négatifs : the check-in time is very long, need to open more counters

Points positifs : All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with.

Points négatifs : The entertainment wasn’t working initially.

Points positifs : Flight was excellent crew awesome.

Points négatifs : Nothing

Points positifs : Easy and quick boarding.

Points négatifs : Seat space was tight

Points positifs : boarding and flight was on time, no delay at all

Points négatifs : everything else, nicer crew, newer aircraft with comfort seats, entertainment, more free food and drinks and not only water and some poor sandwich. making problems of every small bag even when the bags are from the duty-free in the airport people had to pay extra for the bag size

Points négatifs : I booked seat near window but was given middle seat I don’t like this way...

Points négatifs : Uncomfortable seats, terrible meal, rude service . 15 euro boarding passes . Charges money for everything. Airline employees look like "gai"( former Soviet police) employees, try to find reason to charge you money

Points positifs : The ticket was not expensive, the carry on luggage allowance is 7kgs and 5kgs for a laptop etc with 23kgs check-in

Points négatifs : The aircraft is getting old and looking a bit run down inside ie the seat back moved freely and hard marks in the handle - minor things

Points positifs : Nice flight

Points négatifs : Boarding took too long

Points positifs : Customer service of vayama they did our request by providing wheelchair for my mother and flight was superb for Gulf air

Points positifs : prices, efficiency, helpful crew

Points négatifs : they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time.

Points positifs : The crew was ok

Points négatifs : The temperature in the plane was freezing, and there were no blankets. The crew couldn't control passengers that did not follow the flight rules.

Points positifs : Liked the blanket, the nice leather seats. I enjoyed the chicken actually and the breakfast roll.

Points négatifs : This is something that has happened to me on every flight/airline I have taken to India. I am sat next to some slightly older Indian nationals who I find inconsiderate. This again happened on this flight, the 'gent' next to me continually elbowed his way into my space, kicked me, fidgeted, pushed against me continually. when I asked him to stop kicking me and to move his feet back to under the seat in front of me, he tried to silence me as if I shouldn't be talking to him like that or that I had no right to be annoyed. I was in pain, couldn't sleep. He encroached into my space so that he could give his wife lots of space. Selfish. I do feel it's a cultural thing. It doesn't happen to me when I fly to other destinations and travel economy. I didn't feel safe at the end of the flight when it was taxing to the bay. Passengers turned on their phones the minute we hit the tarmac and were opening the overhead lockers and left them open even the plane was still moving at speed. I thought things were going to come crashing out. It just doens't feel save and controllled when fellow passengers do not follow instructions. I worry what would happen if there was an emergency.

Points positifs : Brand new planes, or just in really good shape

Points négatifs : The food and the legroom

Points positifs : Good

Points négatifs : Like

Points négatifs : they must work on quality and price

Points positifs : Everything

Points positifs : Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible.

Points négatifs : It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future.

Points positifs : Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,

Points positifs : The service is amazing .. the crew took care of us well.

Points négatifs : Not much .. its a comfortable short flight.

Points positifs : Great

Points négatifs : No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff.

Points positifs : As usual traveling with THY was perfect, all was OK. But pls when I buy THY tickets, it is mean that I want to travel with THY not with Anadolojet. Flight with Anadolojet Istanbul-Izmir was awful. The rest of the journey was awesome. Many thanks.

Points négatifs : In stead of Anadklujet could be THY :))

Points négatifs : I booked seat near window but was given middle seat I don’t like this way...

Points négatifs : Airline thinks of ways to charge extra for everything.

Points positifs : Fast boarding

Points négatifs : Connection times food and service need improvement

Points négatifs : 24 hours was before flight was delayed 50 minutes and after when I was at airport an other 1 hour and 40 minutes delay , when You have a transfer flight to take it is not serious

Points positifs : Nothing

Points négatifs : Nothing

Points négatifs : They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period.

Points positifs : Yes

Points négatifs : Need better food

Points positifs : Friendly and helpful flight crew Good food Free movies to warch

Points positifs : The boarding process was efficient. The crew were friendly and professional.

Points négatifs : The Entertainment system broke down 3 times during the flight.

Points positifs : Connecting flight was late, which meant spending less time at the attrocious Jeddah airport

Points négatifs : AV system was broken

Points positifs : Flight was pretty empty so I had a whole row to myself which was incredibly comfortable

Points négatifs : Nothing

Points positifs : I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any.

Points positifs : Chem-in

Points positifs : Nice seat I got.

Points négatifs : I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :(

Points positifs : Crew was outstanding, seats were comfortable. The food was awesome!

Points négatifs : it was perfect.

Points négatifs : Seat legroom

Points positifs : The best airlines ever.

Points négatifs : The ticket price is costly .

Points positifs : Wonderful crew - flight good

Points négatifs : Business customers going to Jeddah should have special counters and transport Boarding for business class should be with better treatment

Points négatifs : .

Points positifs : Yes

Points négatifs : Food needs improvement

Points négatifs : Alitalia is the worst airline company

Points positifs : The crew was really extremely courteous - and because it's off season, there was a lot of spare space.

Points négatifs : The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)

Points positifs : Snacks were okay.

Points négatifs : Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee.

Points positifs : Peu de place pour les jambes Équipage très sympa

Points négatifs : Plus de place pour les jambes mais vol rapide donc Ok