I don’t understand why if masks are still mandatory inside the plane, only half of the people were wearing it. And the crew did not say anything to the people not wearing the mask
Points positifs : "The price is ridiculously cheap."
Points négatifs : "The seats are tiny. No entertainment. Could not hear or understand the announcements."
Points positifs : "Crew, speed of boarding, timelines"
Points négatifs : "Food, entertainment, space"
Points négatifs : "Baggage charge I was not aware of"
Points négatifs : "Leg room entirely tooooo small . No one over 5’5” could possibly feel comfortable ."
Points positifs : "FLIGHT WAS EARLY DEPARTING FLIGHT WAS SMOOTH"
Points négatifs : "FLIGHT ATTENDANT WERE OVERLY CHATTY AND SERVICE WAS INATTENTIVE. NO SECOND BEVERAGE SERVICE. LONG WAIT FOR TRASH COLLECTION. THE FREE WIFI DOES NOT WORK - MY IPHONE KEEPS SAYING THAT THE SERVER CANNOT BE REACHED OR DOES NOT RESPOND. THIS WAS THE SAME ON THE PREVIOUS FLIGHT. ATTENDANT PROMISED TO HELP BUT NEVER CAME BACK. FLIGHT LANDED 35 MINUTES AND CALLED FOR MY RIDE - BUT PLANE WAS HELD IN TAXI WAY RESULTING IN ME AND MY RIDE BEING PUT ON HOLD FOR A LONG TIME. THERE WERE PLENTY OF OPEN GATES, BUT THE WORD FROM THE COCKPIT WAS THAT THEY WERE WAITING FOR ANOTHER PLANE TO DEPART."
Points négatifs : "Should provide more water during the service"
Points positifs : "Shorter travel time, only 1 stopover.none"
Points positifs : "Lots of help at checkin."
Points négatifs : "Could not do online checkin."
Points positifs : "Food and drinks were very good - a significant improvement over the flight from Hartford to Dublin."
Points positifs : "Staff was friendly and the flight was very comfortable. Smooth landing too!"
Points négatifs : "No complaints"
Points positifs : "Seating had more legroom than on other airlines."
Points négatifs : "Food was poor. Charged for wine. Other airlines provide wine at no charge on international flights. Did not offer coffee after dinner. Half and half included on dinner tray for the nonexistent coffee."
Points négatifs : "Plane was small for international flight, cabin was dirty. Food was horrible. Crew was pleasant but invisible. I also picked different seats and somebody switched them."
Points positifs : "The service from check in to Landing were absolutely awesome. Those folks aren’t getting paid enough I’m sure. If you’re going to take the Bradford, Hartford to Dublin flight get the best deal possible. It will make you feel better after the flight."
Points négatifs : "The plane is old and broken, comfort wise. My wife’s seat was broken and there is no way anyone could sit in that for six hours. Many tray tables were broke and you food slid into your lap. (Stewardesses knew this and were having passengers put pillows on their lap to prop up the tables. I also saw some issues with the overhead bins not closing/opening. There’s a reason this aircraft is on this route....it not a popular route but Aer Lingus can still squeeze some money out of it at the cost of passengers comfort."
Points positifs : "This is a weird airline—they allow you to check a bag for free then make you pay 3 Euros for a cup of coffee. Compared to the $25-35 baggage fee US airlines charge, it’s a great bargain."
Points négatifs : "I had a 15 hour layover in Dublin and my bag was pulled for the Philadelphia flight, casing me to freak out at 1 am in Dublin when my bag didn’t come off the carousel. Aside from that the flight was fine. I paid the extra money for premium seat. I’d fly Aer Lingus again."
Points positifs : "comfortable flight, excellent crew."
Points négatifs : "should not take 1.5 ours to check in luggage."
Points positifs : "The Black Cherry desert"
Points négatifs : "Missed connecting flight and now stranded in Dublin"
Points positifs : "The convenience of flying from Hartford."
Points négatifs : "Seat cushion was not the most comfortable"
Points positifs : "The food was ok"
Points négatifs : "Flight was delayed. No information about what would happen on connecting flights. No information or help when arriving at Dublin airport. Ended up running 2 miles to get on connection."
Points positifs : "seat was comfortable, Crew were very friendly and boarding was fast"
Points négatifs : "purchased an even more speed seat but had to do special security check and this slowed the whole process of security screening down"
Points positifs : "Boarding on time and switching seats option"
Points négatifs : "Seats very uncomfortable, disgusting food, not enough beverages / poor entertainment"
Points positifs : "very friendly crew"
Points négatifs : "no overhead space for 4 of our carryon. my family had to store them under the seat in front of us for the 7.5 hour flight under tight seating conditions. plus Aer Lingux lost 1 of our checked luggage’s."
Points positifs : "The crew was amazing and very accomodating."
Points négatifs : "The planes were a bit tight and the food was as to be expected"
Points positifs : "Entertainment options were great."
Points négatifs : "I wasn’t able to purchase food outside the designated time. The employee was sweet and can me a candy bar on the house. Great customer service."
Points positifs : "The stewards were very helpful and undertanding"
Points négatifs : "The tray tables were a major problem!! If the seat in front was reclined, the tray table wouldn’t hold items on it. In some instances, the person in the seat in front of the person with tray table problems, that seat wouldn’t move totally forward to allow for correction!"
Points positifs : "Flight crew was very friendly and the gate agent switched my seat so that the middle seat was empty, which gave me more room!"
Points positifs : "I travel quite a bit and this is the third time with Aerlingus and by far the best airline with excellent excellent service"
Points positifs : "Like option of ordering meals."
Points positifs : "These flights were actually on Aer LIngus. Food was great. Employees are fantastic and have a great, friendly attitude. Overall it was a great experience."
Points négatifs : "These flights were actually on Aer Lingus. The web check in was problematic. I booked two seats, for myself and my wife, and was assigned seats. When I went to check in I had 1 assigned seat, for myself, but my wife was unassigned. The seat next to me was not available. This made web check-in impossible. This is unnecessarily stressful, especially when you are traveling internationally. The next day at the airport, the agent at the Aer Lingus counter in Dublin was fantastic and solved the problem immediately, but the web check-in added unnecessary stress."
Points positifs : "The crew were pleasant and friendly. On time departure and arrival which is always a bonus!! Loved that we cleared customs/immigration in Dublin prior to arrival."
Points négatifs : "The plane needed to be retired. Seats weren’t comfortable (you could feel the frame of the seat), tray tables were broken and it just looked worn out. Food was okay, but let’s face it you don’t fly to eat the food :)"
Points positifs : "Kudos for Aer Lingus because they held the flight for us due to a late departure on the first leg of our journey. Food was above average (dinner on the cross-Atlantic trip). Got a very good fare and it was a round trip from Hartford, meaning we didn't have to drive to Boston or New York."
Points positifs : "The cabin crew members were friendly and helpful."
Points négatifs : "The seating configuration is too close and tight. When seated, your knees touch the seat in front of you. There is no space to recline your seat. The seats are uncomfortable. There is no way to achieve a comfortable position to sleep on an overnight flight. In addition, our row was directly across from one of the lavoratories. It felt like being on a budget bus/coach."
Points positifs : "Entertainment options were great."
Points négatifs : "Seats were so flimsy and right next to bathroom traffic."
Points positifs : "Tv and movie selection was good. Easy boarding process."
Points négatifs : "Flight attendants were brusque and somewhat abrasive. Rigid rule following as compared to other airlines i.e. No headphones, upright seats, open windows during take off. Totally understand they are the rules but the way they were enforced felt condescending and rude. Broken mechanism on seat kept one from being compliant with maintaining chair in upright position during takeoff. Appreciated the blanket and pillow, but did not feel it was my responsibility to place the empty seat's pillow and blanket under the seat in front of it in preparation for take off. Also found the sales pitch (perfume, etc) at the end of the flight bizarre for an airline."
Points positifs : "The food was tasty and the crew was polite"
Points négatifs : "The boarding method was odd...by the time I got on, there was no cabin room for my bag. The people around me stuffed their larger cabin luggage under the seats. The food was served in the same manner I suppose since a few rows around me had received food and were done eating by the time I received mine. On top of it all, my tray was broken. The movie selection was old. Overall, it was okay..nothing super impressive"
Points positifs : "Flight was on time, boarding process was smooth"
Points négatifs : "Indifferent to rude crew (from Hartford to Dublin also), terrible food, not enough water. Okay to have such service on budget airlines but then don't keep saying "welcome and tell us how we can help you""
Points positifs : "Food was good"
Points négatifs : "Very cramped seating-- so tight I had a hard time getting to my bag on the floor."
Points positifs : "Lived flying in and out of BDL!"
Points négatifs : "Tv unit in my seat only got a few channels not all and bathroom near seat was out of order and smelly"
Points négatifs : "Four hours down to Logan, and the flight was cancelled. No email, no nothing. Went to check in and there was no flight. They rebooked me on BA, but gave me no flight information. I had to go from Terminal B to Terminal E, only to find that the BA desks didn't open for three hours, so I got to wait to find out what flight get I was on until someone finally showed up. Of course, once I got through BA check in, it was all right."
Points négatifs : "Airline lost nearly a quarter of the planes luggage."
Points négatifs : "cost very high for emergancy with so many empty seats left going to dublin"
Points négatifs : "I requested a vegan meal well in advance. However, there was only a vegetarian meal available -- which contained dairy products. In my experience, a vegetarian will eat a vegan meal, but not the other way around. Also, it would be helpful to list all the ingredients for the crew to access."
Points positifs : "Everything went smoothly."
Points négatifs : "Received wrong persons boarding pass at the gate. Did not find out untill tried to pass thru security. Had to go back to check-in."
Points positifs : "The flight was on time, very comfortable, good service,"
Points négatifs : "Not a thing"
Points négatifs : "Only 3 bathrooms for all of these people."
Points positifs : "Decent food. No food or drink, not even water in last 3 hours. Should have come around with water at least. No breakfast served even tho given a paper saying there would be a small breakfast befor landing in Dublin."
Points négatifs : "Very cramped seating!!!!!"
Points positifs : "Nice helpful crew."
Points négatifs : "It was terribly cold in the airplane. Many people were asking for blankets, putting their jumpers, jackets etc. on and asking the crew to increase the temperature, but nothing was done."
Compagnie annule le vol 6 heures avant le départ. Sans remboursement ou alternative viable pour pouvoir rentrer. Résultats budget vacances explose
It was delayed for borderline and flying
Le personnel accueillant, gentil et surtout professionnel.
Équipage accueillant, souriant et professionnel.
A321 n’en confortable et personnel serviable
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Points positifs : "Professional and safe"
Points négatifs : "Better boarding (lines too long)"
Points positifs : "לעלכלהלכ"
Points négatifs : "עלכללט"
Points positifs : "The crew was ok. The seats no conmfortable."
Points négatifs : "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Points positifs : "Fast and smoothy check in"
Points négatifs : "After arrival to budapest not platformy ready and waiting over 10minutes"
Points positifs : "The crew was very professional and I cannot complain about that."
Points négatifs : "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Points positifs : "Rien ma plus c’est nul wizair"
Points négatifs : "Jamais je recommande wizair"
Points négatifs : "The food"
Points positifs : "fare"
Points négatifs : "boarding process felt like herding"
Points positifs : "We landed"
Points négatifs : "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Points négatifs : "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Points positifs : "The seat not so comfortable but good"
Points négatifs : "Both flues were really delay really disappointed"
Points négatifs : "It was hot and stuffy and dirty"
Points négatifs : "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Points positifs : "Personnel très sympa"
Points positifs : "1h20 de retard c’est inadmissible"
Points négatifs : "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Points positifs : "The crew was very friendly and helpful."
Points négatifs : "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Points positifs : "Nous sommes partis et arrivés à l'heure"
Points négatifs : "L'attente à la porte d'embarquement mal signale"
Points négatifs : "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Points positifs : "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Points négatifs : "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Points négatifs : "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Points positifs : "The Check in was nice and polite"
Points négatifs : "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Points négatifs : "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Points positifs : "Everything was ok"
Points négatifs : "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Points négatifs : "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Points positifs : "Crew nice,seats ok"
Points négatifs : "Expensive hold luggage,rip off"
Points positifs : "There wasn't any delays, perfect landing"
Points positifs : "The Crew was excellent"
Points négatifs : "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Points positifs : "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Points négatifs : "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Points négatifs : "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Points positifs : "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Points négatifs : "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Points positifs : "Flight was on schedule"
Points négatifs : "No free drinking water"
Points positifs : "The people are very rude no cooperation"
Points négatifs : "The crew was very rude"
Points positifs : "Flight left on time"
Points positifs : "Price price price"
Points négatifs : "Messy boarding"
Points négatifs : "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Points positifs : "grea air line always on time staff are friendly"
Points positifs : "Super easy online check-in, comfortable plane, lovely crew"
Points négatifs : "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."