Trouvez des vols pas chers Aéroport de Francfort - Aéroport John-F.-Kennedy de New York

Points négatifs : "Food"

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points positifs : "Crew is good. Flight got delayed"
Points négatifs : "Food is good."

Points négatifs : "Mu luggage got broken"

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points positifs : "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Points négatifs : "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."

Points négatifs : "Peu de nouveaux films"

Points négatifs : "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"

Points négatifs : "Movies are always the same"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "Need to give people cheap access to wifi"

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points négatifs : "Nothing disposable about the airline but booling process gave me a headace"

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points négatifs : "Suggestion changé votre personnel au sol à Roissy 2"

Points positifs : "Tous les équipages à bord très bien et attentifs tres agréables"
Points négatifs : "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"

Points positifs : "Le À 380 est super, plus de place moins de bruit"

Points positifs : "same"
Points négatifs : "same"

Points positifs : "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Points négatifs : "Boarding in Qatar was a bit disorganised."

Points positifs : "Service de qualité."
Points négatifs : "Longs délais entre le moment où notre repas est servi et le moment d'être débarassé du plateau. L'espace étant limité, nous sommes encombrés longtemps."

Points positifs : "Service de qualité."

Points négatifs : "Retard à l'embarquement et au décollage. Retard à l'atterissage."

Points positifs : "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Points négatifs : "Nothing as such"

Points positifs : "Good, comfortable and smooth flight. Food was better than expected."
Points négatifs : "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"

Points positifs : "The crew was very nice"
Points négatifs : "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."

Points positifs : "service attentionné et agréable repas et gouttés bon et nombreux , divertissements bonne sélection et quantitée en plusieurs langues changement de places apprécié"

Points positifs : "Great airline...nice staff, very attentive and polite."

Points positifs : "SPECIALLY THE CREW SERVICE EXCELLENT"

Points positifs : "Service & cleanliness."
Points négatifs : "Nothing I remember."

Points positifs : "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."

Points positifs : "Clean plane, esp. the bathrooms. Sufficient bathroom amenities. Attendants always checking bathrooms for cleanliness. Very friendly attendants yet not overpowering. This flight, the films are a bit better but still not the most recently films are on offer. Nobu's seafood soup noodles was the best!"
Points négatifs : "Not interested in the menu's main courses. Fruits were not sweet at all. Must improve on your cappuccino. Nobu's seafood soup noodle did not come with chopsticks."

Points positifs : "Flight attendants are helpful from Doha to New York."
Points négatifs : "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."

Points positifs : "Amazing airline with excellent crew and ground staff ever willing to help!"

Points positifs : "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Points positifs : "Very spacious, good food & service"

Points positifs : "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Points négatifs : "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."

Points positifs : "Service was good."
Points négatifs : "Need to provide more variety for vegetarian food. Cannot serve the same food for every meal on a long haul flight. Provide more entertainment options, more episodes of sitcoms, more movie options, more language options."

Points négatifs : "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."

Points positifs : "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."

Points positifs : "Amazing !"
Points négatifs : "Nothing all good really"

Points positifs : "I like that there are multiple bathrooms onboard."
Points négatifs : "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."

Points positifs : "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Points négatifs : "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."

Points positifs : "such a big difference in size of aircraft, very comfortable and great crew."

Points positifs : "Crew was generally nice and caring."
Points négatifs : "Of course coach seat was not super comfortable. And speaker and screen at my seat did not work."

Points positifs : "Crew was nice"
Points négatifs : "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Points positifs : "Premium economy was perfect, smaller cabin with less people, great flight."

Points positifs : "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Points négatifs : "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."

Points négatifs : "Seats were really old and outdated"

Points positifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "The flight was so delayed I missed my connecting flight to jfk."

Points négatifs : "Getting home 5 hrs later than planned"

Points positifs : "As usual, punctual flight with friendly crew."
Points négatifs : "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."

Points positifs : "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Points négatifs : "Boarding can get crowded so don't be in a rush"

Points positifs : "Service, pilot updates, and seating were all great!"

Points positifs : "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Points négatifs : "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."

Points positifs : "Friendly staff, so much food/snacks were offered. Good movies available."
Points négatifs : "Nothing"

Points positifs : "Service, meals, friendly and attentive FAs"

Points positifs : "The crew were friendly."
Points négatifs : "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."

Points positifs : "Legroom, lovely staff and all round good flight"

Points négatifs : "Older media entertainment screen with hard to use touch interface."

Points négatifs : "10 hour delay in Brisbane was terrible"

Points positifs : "Nothing"
Points négatifs : "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."

Points positifs : "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Points négatifs : "Seats a little hard, main dinner dish was a little odd but okay."

Points positifs : "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."

Points positifs : "Service"
Points négatifs : "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."

Points positifs : "The food was AMAZING. No, seriously. Everything we had was great."

Points positifs : "Virgin atlantic is the best airline with Dreamliner"
Points négatifs : "Nothing"

Points négatifs : "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."

Points positifs : "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Points négatifs : "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."

Points positifs : "Efficient service"
Points négatifs : "Entertainment screens were of poor quality"

Points positifs : "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Points négatifs : "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "Smooth boarding process"
Points négatifs : "Delays caused us to miss our flight from London to Vienna"

Points positifs : "The crew where very attentive and helpful."
Points négatifs : "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."

Points positifs : "Staff was friendly and welcoming."
Points négatifs : "There was nothing not to like."

Points positifs : "Easy check in and boarding."
Points négatifs : "Uncomfortable seats and poor food."

Points positifs : "I liked the entertainment system, free adult beverages and boarding process"
Points négatifs : "I don't like that they have you pay extra for picking seats that have no extras. No preboarding. No extra legroom."

Points positifs : "Service, food, etched all fine"
Points négatifs : "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."

Points positifs : "Food and beverage choices excellent"

Points positifs : "The crew was very good with the passengers and attentive"
Points négatifs : "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"

Points positifs : "the food was decent"
Points négatifs : "the crew was rude, the bathrooms were not clean"

Points positifs : "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Points négatifs : "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."

Points négatifs : "45 minute delay on runway after landing was very very frustrating."

Points positifs : "Staff were friendly and flight was clean. Lots of movies to watch."
Points négatifs : "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."

Points positifs : "More leg room space in the economy space"
Points négatifs : "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."

Points positifs : "Good was decent."
Points négatifs : "This VS25 flight, whatever airplane it was felt old and the v poorly designed "seat back pocket" sat so low and protruded out so much that it pushed against your knees. V uncomfortable."

Points positifs : "Nothing"
Points négatifs : "The food I had food poisoning"

Points positifs : "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."

Points positifs : "Flight D001 (Delta / Virgin, LHR to JFK) Staff were terrific. The food was the best I've had so far (and I fly a lot!) The choice of entertainment was varied and excellent. Flight was smooth and captain was very communicative."
Points négatifs : "Chair kept snapping back to position from recline (33E). Man behind me kept banging on the screen behind my head Inspite of announcement not to do do from cabin crew. If they could catch ppl doing that and say something that would be great :-) (although I realize if course the this isn't their fault.)"

Points négatifs : "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Points négatifs : "Very nice crew and great food"

Points positifs : "Crew is excellent, polite and personal!"
Points négatifs : "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Points négatifs : "Still don’t have my luggage yet"

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"

Points positifs : "Newer plane, crew was amazing, seats were adjustable"

Points positifs : "Yes"
Points négatifs : "Everything was good"

Points négatifs : "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Points négatifs : "the headrest is hard. Apart from that- all was fine"

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Crew was ok."
Points négatifs : "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Points négatifs : "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Points positifs : "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Points positifs : "Overall KLM experience is good"
Points négatifs : "Food quality was mediocre for a business class flight."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Points positifs : "Crew was nice and friendly"
Points négatifs : "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Points positifs : "KLM staff is great"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "My seat at the window was great and the staff really friendly and courteous!"

Points positifs : "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Points négatifs : "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Points positifs : "Nothing to mention"
Points négatifs : "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Points négatifs : "old screens and entertainment system leg room to small"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "The staff tried to help me when it was evident we would not arrive on time"
Points négatifs : "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Points positifs : "Crew was great, very nice"
Points négatifs : "Not enough legroom"

Points positifs : "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Points négatifs : "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Points positifs : "Easy to board and easy flight."

Points négatifs : "Flight departed 35 minutes late"

Points positifs : "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Points négatifs : "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Points positifs : "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Points négatifs : "Cramped seating."

Points positifs : "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Points négatifs : "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Points négatifs : "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Points positifs : "Premium economy service was good."
Points négatifs : "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Points négatifs : "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Points positifs : "Bording was good and general flight ok"
Points négatifs : "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Points positifs : "Pleasant flight"

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Service from airline host Poorly maintained plane Bad food Old entertainment"

Points positifs : "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Points négatifs : "Best flight I’ve ever had. Need to have this many people on the plane every time"

Points positifs : "Good"
Points négatifs : "Repas gratuit"

Points positifs : "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Points négatifs : "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."

Points positifs : "Smooth flight"
Points négatifs : "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"

Points positifs : "Respect des horaires, gentillesse du personnel"

Points positifs : "Très bien. Bon accueil et à l'heure."

Points positifs : "Nice flight"

Points positifs : "Le service. Et le confort"

Points positifs : "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Points négatifs : "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."

Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."

Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"

Points positifs : "The flight was on time, crew worked really well. The food was okey as usual on Finnair."

Points positifs : "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Points positifs : "Seats larger and more comfortablethan 3xpected."
Points négatifs : "Food and drink overpriced."

Points négatifs : "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Points positifs : "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Points négatifs : "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."

Points positifs : "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Points négatifs : "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."

Points positifs : "This is not my first experience with Finnair flight and I'm very pleased with a consistency of a good service, high professionalism and I will recommend this airline to all my friends."

Points positifs : "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"

Points positifs : "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"

Points positifs : "Traveled BA and it was lovely, as usual."
Points négatifs : "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."

Points négatifs : "Terribly uncomfortable seats, very dated entertainment options, bland food."

Points positifs : "Everything"

Points positifs : "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Points négatifs : "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Points positifs : "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Points négatifs : "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."

Points positifs : "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Points négatifs : "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."

Points positifs : "Flights were on BA not Finnair"
Points négatifs : "Ba website did not work properly."

Points positifs : "Everything was good, cozy airplane, tasty food"
Points négatifs : "N/A"

Points positifs : "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Points négatifs : "Seats did not recline properly, were not comfortable and very hard and hard on the bum."

Points positifs : "Friendly crew"
Points négatifs : "Miserable, ancient entertainment system that had to be restarted 3 times"

Points positifs : "The flight was on time and all went as planned"
Points négatifs : "The in flight service was average"

Points positifs : "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Points négatifs : "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."

Points négatifs : "Ingen underhållning ingen flyginformation otrevlig personal jag kommer inte att flyga Finnair igen. Jag och alla andra fick sitta att stirra på väggen framför oss i 7timmar den spanska personalen ska inte jobba för ett nordiskt flygbolag fy fan Med vänlig hälsning Benny"

Points positifs : "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Points négatifs : "No entertainment, non so ever"

Points positifs : "friendly crew"
Points négatifs : "old B757 aircraft with poor entertainment system, not suitable for long haul flights"

Points positifs : "The staff was very kind."
Points négatifs : "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."

Points positifs : "food and crew"
Points négatifs : "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."

Points positifs : "on time, rather efficient process, cabin crew"
Points négatifs : "not much room in economy, ipads are not ideal"

Points positifs : "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."

Points positifs : "The crew was very friendly and helpful during the flight."
Points négatifs : "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."

Points positifs : "Video and radio were bad."

Points négatifs : "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."

Points négatifs : "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."

Points négatifs : "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"

Points positifs : "I liked the food and the service. It was a packed plane but I was well attended to. Would fly again."
Points négatifs : "Slightly long line at the Madrid airport for check in. I wasn't able to check in online but I got there early and it wasn't an issue."

Points positifs : "everything except food"
Points négatifs : "food"

Points positifs : "The only good thing was we landed early think that was more to do with the wind though!!!"
Points négatifs : "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."

Points positifs : "Pleasant helpers moved me through the maze and queues"
Points négatifs : "Airport is vast. Transport to T4Satellite left me in nowhere land for a long time. Had longer layover which was fortunate."

Points positifs : "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"

Points positifs : "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Points négatifs : "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Points négatifs : "Good airline, will fly them again"

Points négatifs : "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."

Points positifs : "Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable."
Points négatifs : "Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available."

Points négatifs : "They bumped 60 of us off the plane with no warning"

Points négatifs : "Poor food"

Points négatifs : "I would like to travel with this airline because is an excellent"

Points positifs : "I love it ! Everybody very friendly and the food was good"
Points négatifs : "Maybe offer a little bit more food"

Points positifs : "plane"
Points négatifs : "baggage delivery"

Points négatifs : "Mon siège ne s’inclinait pas"

Points négatifs : "Tout"

Points négatifs : "Smell at shit all the flight. Horrible."

Points positifs : "Perdonnel sympathique."
Points négatifs : "Plus de place sur les sieges. Petite collation."

Points positifs : "excellent avion, neuf. Divertissement à bord de qualité"
Points négatifs : "Repas vraiment minimal"

Points positifs : "Good service"

Points négatifs : "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"

Points positifs : "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."

Points positifs : "New aircraft. Clean. On time departure = on time arrival."

Points positifs : "The crew is fantastic the food is great the airplane is new"
Points négatifs : "Cannot ask for anything more"

Points positifs : "Great service and delicious meals"

Points négatifs : "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"

Points positifs : "Mad good"
Points négatifs : "It was swell"

Points négatifs : "Had to sit for 7.5 hours with no entertainment as TV did not work."

Points positifs : "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Points négatifs : "Long boarding time...however I realize this was a very large and full flight."

Points positifs : "I liked the kidness of the crew, I liked the food"

Points négatifs : "Seat space,"

Points positifs : "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."

Points négatifs : "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"

Points positifs : "Simple, efficace. à l'heure."
Points négatifs : "Rien."

Points positifs : "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Points négatifs : "Rien le rapport qualité prix est excellent."

Points positifs : "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Points négatifs : "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."

Points positifs : "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."

Points négatifs : "Boarding process was a mess. Not a smooth process at all."

Points positifs : "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."

Points positifs : "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"

Points positifs : "Everything. The while team was friendly, from check in on the ground all the way into the air."

Points positifs : "Nothing"
Points négatifs : "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"

Points négatifs : "Company was not able to understand situation and did not offer solution. I lost my money"

Points positifs : "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Points négatifs : "Everything on this flight was amazing, I dare say even perfect."

Points négatifs : "Flight attendants not wiling to help!"

Points positifs : "Not much."
Points négatifs : "Everything"

Points positifs : "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Points négatifs : "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"

Points positifs : "Most of the crew was really nice. The plane was extremely new."
Points négatifs : "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."

Points positifs : "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Points négatifs : "The seats are a bit narrow"

Points positifs : "Smooth flight"
Points négatifs : "Worst customer service I have ever experienced!"

Points positifs : "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Points négatifs : "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."

Points négatifs : "Friendly staff. Took great care of my grandma"

Points positifs : "The crew was very nice"
Points négatifs : "We had an hour delay and 15 minutes since we land to go out of the pkain"

Points positifs : "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Points négatifs : "Staff spoke limited English which was a bit of a surprise on a US flight."

Points négatifs : "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"

Points positifs : "The food and entertainment"
Points négatifs : "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."