Trouvez un vol pas cher Lille - Bordeaux

Points négatifs : "Idem"

Points positifs : "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Points négatifs : "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Points négatifs : "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Points positifs : "n/a"
Points négatifs : "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Points positifs : "L’embarquement rapide avec même un décollage en avance chose rare. Ponctualité 12/10."
Points négatifs : "Séjour de 5 jours aller/retour sur Boeing 777 sans escale, le repas médiocre à l’aller est strictement identique au retour. Varié les repas pendant 1semaine ne seraient pas du luxe même en éco. Aucun divertissement pendant 7h de vol, à si, l’itinéraire de vol."

Points négatifs : "Très bien"

Points positifs : "Crew very professional"
Points négatifs : "Boarding was a little confusing"

Points négatifs : "Tres mauvaise expérience avec Air France, vol raté, donc 900€ de frais supplémentaires pour un voyage avec mon epouse et nos 2 jeunes enfants. Le vol en lui-meme etait correct."

Points positifs : "Arrivée en avance ! Collation très bien."
Points négatifs : "Rien"

Points positifs : "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"

Points négatifs : "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."

Points positifs : "le fait qu'on débarque vite"
Points négatifs : "le retard"

Points positifs : "cbvghjkl;"
Points négatifs : "mmmm"

Points négatifs : "Propreté de l'appareil"

Points négatifs : "Check in process running smoothly and better announcement of gate change"

Points négatifs : "Un peu plus d'espace entre les sièges."

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "wine selection divider between seats"

Points positifs : "DIY snack area"
Points négatifs : "Food and seating"

Points positifs : "The crew"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "The staff were very helpful and professional."
Points négatifs : "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Snack et boisson à bord, plutôt confortable, embarquement rapide avec bébé"
Points négatifs : "Avion retard.. Pas drôle avec un bébé fatigué"

Points positifs : "Good quality flight"
Points négatifs : "But delayed and lost baggage"

Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."

Points positifs : "No extra charge for simple refreshments."

Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"

Points positifs : "Timely and smooth teansit."
Points négatifs : "Food has a way to go to be appetising."

Points positifs : "Personnels agréables et disponibles. Bonne information quant au retard."
Points négatifs : "Embarquement et contrôle de bagages très mal indiqué (pas dans le hall indiqué)"

Points négatifs : "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Points positifs : "Everything"

Points positifs : "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Points négatifs : "Le retard"

Points négatifs : "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"

Points positifs : "Le temps de vol."
Points négatifs : "Le retard"

Points positifs : ". Budget airline with no legroom or extras"
Points négatifs : "See above. Nothing specific to like."

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points positifs : "L’equipage, le confort, le système multimédia avec écran lumineux bon son et connectivité wifi pour tablette personnelle"
Points négatifs : "Le retard important dû à la météo. C’est la faute de personne"

Points positifs : "La disponibilité et l’amabilité du personnel à bord"
Points négatifs : "Le retard a l embarquement sans vraiment d explication alors que le retard ensuit au décollage a été expliqué par le commandant de bord"

Points positifs : "Very good male crew member. Pilot genuinely apologetic for the delay."
Points négatifs : "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Points positifs : "Nothing"
Points négatifs : "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Points positifs : "L'attention et l'amabilité de l'equipage. Le service en plusieurs langues. Les sièges plus confortables que sur les moyens courriers. Bravo pour les progrès sur les plateaux repas. J'aurai bien aimé un apéritif quand même"
Points négatifs : "Les toilettes de seconde sont trop loin! Difficile de progresser dans les allez les gens dorment les jambes en travers des rangées par manque de place. A cause du bruit le Stewart a pas bien compris ce que je commandais a voir et n'a pas osé me faire répéter une troisième fois. Je n'ai pas.trouve la ventilation individuelle, donc ai eu peu trop chaud et très soif tout le vol."

Points positifs : "Les boissons gratuites. L’application.l’anbiance de l’avion."
Points négatifs : "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."

Points positifs : "Long courrier et vol à l’heure. L’équipage est aimable et présent. Arrivée même en avance au final."
Points négatifs : "Le repas est bcp trop moyen. C’est original mais juste moyen en qualité. L’espace pour les jambes est juste, j’ai donc voyagé au premier rang cette fois ci."

Points positifs : "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Points négatifs : "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Points positifs : "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"
Points négatifs : "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"

Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"

Points négatifs : "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Points positifs : "Tout"
Points négatifs : "Rien"

Points négatifs : "Easyjet does not offer corona rebooking - bad!"

Points négatifs : "Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!"

Points positifs : "Price. Efficiency"
Points négatifs : "I got an email that the flight was canceled then another that it was on time. This caused confusion and distress"

Points positifs : "Crew was friendly"
Points négatifs : "For budget airline they did pretty good"

Points positifs : "there was not enough space between sitting rows"

Points négatifs : "If they could be on-time. This one was half hour late"

Points positifs : "The whole experience was without issue - I arrived at the airport 2 hrs and 15 min before my flight, I checked in with the automated kiosk, received my luggage lablel, proceeded to the bag drop, placed my bag on the belt, the machine scanned my bag and check in was complete - all done in 6 minutes."
Points négatifs : "Lining up at the boarding gate blocked those other passengers going to other gates - my only suggestion is to put a barrier between the thoroughfare and those waiting to go into the gate but I am thinking this is more an airport issue, rather than an airline issue as such - not a major issue."

Points positifs : "Nothing really."
Points négatifs : "On time boarding, better communication, better amenities. Cheap airline. You get what you pay for."

Points positifs : "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Points négatifs : "Better leg room and organisation of the hand luggage in above lockers"

Points positifs : "Cheap fare for this short flight. New planes, seats while thin still offer acceptable comfort."
Points négatifs : "Very long walk to the farthest end of terminal for gate and have to walk up the stairs to board plane on the tarmac. Not a single human being to help check in or tag luggage for drop off. Everything’s self service. The check in/luggage drop off counter difficult to find."

Points positifs : "All as expected"
Points négatifs : "All as expected"

Points positifs : "leg room, crew and flight comfort inc access to toilets was better than BA! (No business class hogging the front toilet)"
Points négatifs : "Boarding was slow and crowded, and flight was from a remote gate which is always less comfortable than an air-bridge much worse than BA"

Points positifs : "Receiving updates about delays"
Points négatifs : "The flight could have left on time"

Points négatifs : "Leg room"

Points positifs : "it was fast"
Points négatifs : "seats are very tight"

Points positifs : "The crew was AMAZING!!"

Points positifs : "Crew were great and can't compliment enough."

Points négatifs : "Flight was late leaving, boarding was unorganized. Stood on the tarmac for 20 minutes waiting to enter the rear door and then turned around to enter the front door."

Points positifs : "Crew very nice. Seat not great"
Points négatifs : "It was all fine, I am very tall so seat was tight"

Points négatifs : "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."

Points positifs : "The staff were very informative."
Points négatifs : "Spacious cabins would help us it can feel claustrophobic"

Points positifs : "Efficient. Great crew. Left a bit late but the captain made up the time and we arrived a few minutes early."
Points négatifs : "Assisted boarding a bit sloppy"

Points positifs : "Arrived on time!!!"

Points positifs : "Plane itself was OK"
Points négatifs : "Check in was dismal: I arrived in plenty of time with just three people in front of me in the queue, yet nearly missed my flight because they were all checked-in so slowly. Then when I had the temerity to mention politely that check-in had been very slow, she made no apology and was very rude."

Points négatifs : "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"

Points négatifs : "No delays!"

Points positifs : "Easy to check in and board. Good service, from good staff polite and helpful."
Points négatifs : "More comfortable seats !"

Points positifs : "Th me crew members were friendly"
Points négatifs : "Timeliness"

Points positifs : "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Points négatifs : "We will seriously think of a different air line"

Points positifs : "It was quick and easy. The cashier could have charged me for a checked bag but because it was small enough it was just checked as a carry on bag."
Points négatifs : "Seats were a bit stiff"

Points positifs : "The actual flight was quite alright. Staff were efficient and courteous, seat were comfy, although they didn't lean back."
Points négatifs : "Boarding was a disaster. We arrived quite early but no-one was available to check us in, so we had to wait an hour. When we got into the boarding area, there was a restaurant that only had sweets (it was 7 p.m.). This wasn't the airline's fault of course, but it added to the frustration. Then signage at the gates was unclear so that we weren't sure if we were in the right line up. We had to squeeze past around 150 people who were boarding a different flight (to Porto) and then were informed that we had priority boarding and didn't have to wait. We still had to wait anyway, around 40 minutes. All very confusing and frustrating. But it was cheap, so that excuses everything, right? Not."

Points positifs : "I"

Points positifs : "Price"
Points négatifs : "Chaotic boarding zero food and drink"

Points positifs : "Punctuallity & cabin crews"

Points positifs : "The short flight?"
Points négatifs : "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."

Points positifs : "Great flight great staff"
Points négatifs : "Can’t wait to fly again"

Points positifs : "Staff were helpful and friendly"
Points négatifs : "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"

Points positifs : "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Points négatifs : "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."

Points positifs : "Flight attendants were very nice as were the pilots"
Points négatifs : "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."

Points négatifs : "Loud passengers"

Points négatifs : "The flight was delay for 20 minutes other than that is fine"

Points positifs : "They were apologetic for the delays, which were out of their control due to bad weather They did their best to turnaround the flight as quickly as possible and make up lost time quiet flight due to time so no cabin crew coming back and forth all night for no reason"
Points négatifs : "turbulence - again not avoidable time taken to allow us off the plane once landed - it would have been nice for us to get off quick after a long journey which was delayed bag damaged in transit as well"

Points positifs : "I did not like anything EasyJet,"
Points négatifs : "the flight was delayed, scheduled for 15.10 ended up boarding at 22.00, was so much delayed it was annoying, lack of communication"

Points positifs : "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Points négatifs : "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."

Points positifs : "Easy boarding. I like having to wait in lounge and they tell you which gate to go to board."
Points négatifs : "Nothing just know 1 bag only carry on. Pay for anything more. 1 bag means purse daypack etc."

Points positifs : "A much better return trip than the one going out so overall we were very happy."
Points négatifs : "Delayed again. I do accept that most of the time delays are out of the control of the airline but it still detracts from the holiday. One drunk on the plane is still one too many, especially when they fall into you as the one on our flight did to me."

Points positifs : "the crew were great. the flight was smooth. the plane was clean"
Points négatifs : "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"

Points positifs : "Very fast turnaround, prompt boarding and disembarking."

Points positifs : "Easy checking in"
Points négatifs : "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"

Points négatifs : "We were delayed 5 hours, we arrived at 2pm and left Milan at 10.30pm! In total we waited 8 hours."

Points positifs : "The crew did a fanstastic job!"
Points négatifs : "The seats werent the best and my seat didnt have a window."

Points positifs : "Perfect!"
Points négatifs : "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"

Points négatifs : "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"

Points positifs : "Simplicity and welcome with a smile"
Points négatifs : "The departure gate was far"

Points positifs : "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Points négatifs : "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."

Points négatifs : "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."

Points positifs : "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Points négatifs : "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."

Points positifs : "Not much"
Points négatifs : "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"

Points positifs : "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Points négatifs : "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"

Points positifs : "Organization in boarding the plane"
Points négatifs : "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"

Points positifs : "It was a quick flight."
Points négatifs : "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."

Points négatifs : "Worst airline I've ever experienced, avoid at all costs"

Points négatifs : "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"

Points positifs : "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."

Points positifs : "A flight es eventually arranged"
Points négatifs : "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."

Points positifs : "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Points négatifs : "No food or entertainment"

Points positifs : "Convenient straight flight to Bordeaux"
Points négatifs : "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"

Points positifs : "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."

Points positifs : "Staff was friendly"
Points négatifs : "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"

Points négatifs : "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"

Points positifs : "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."

Points positifs : "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."

Points négatifs : "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"

Points positifs : "Personnel were helpful, polite and spoke English as well as many other languages."
Points négatifs : "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"

Points positifs : "Good short flight"
Points négatifs : "Short flight, no food or entertainment"

Points négatifs : "There was no airline or flight by his name ."

Points positifs : "Seats were OK and overhead storage was good."
Points négatifs : "Flight was delayed 45 min without explanation."

Points positifs : "Nothing"
Points négatifs : "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."

Points positifs : "Too short of a flight for food and entertainment! Smooth flight. No complaints"

Points positifs : "Crew was very nice and professional."
Points négatifs : "Seating is a bit tight. But ours was a short flight."

Points négatifs : "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."

Points positifs : "Price, direct flight"
Points négatifs : "No frills, no beverage/snack service, seats very uncomfortable"

Points positifs : "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."

Points positifs : "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"

Points positifs : "Errrm...that we actually got to Palermo alive, that was nice."
Points négatifs : "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."

Points négatifs : "Was delayed and had to cancel flight and book a different airline"

Points positifs : "on time inexpensive and nice flight attendants"

Points positifs : "Simplicity and no headache."
Points négatifs : "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."

Points négatifs : "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."

Points positifs : "On time"
Points négatifs : "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"

Points positifs : "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Points négatifs : "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"

Points positifs : "I liked how they played music"
Points négatifs : "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."

Points positifs : "The flight was so smooth I forgot I was on a plane. Great landing, too."

Points positifs : "Nothing to be honest."
Points négatifs : "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."

Points positifs : "Nothing much."
Points négatifs : "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."

Points négatifs : "Give us a snack or drink"

Points positifs : "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."

Points positifs : "Nothing"
Points négatifs : "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"

Points positifs : "Nothing"
Points négatifs : "They nickle and dimed us on everything including printing my boarding pass when in the end I didn't even need it. The. They were over an hour late They they didn't even serve us a drink on the plane. Worst airline I've ever flown with. if I thought I'd ever get it I'd be demanding my money back."

Points positifs : "Muy buen servicio"

Points positifs : "Seat super uncomfortable"

Points négatifs : "Cheap and cheerful!"

Points positifs : "Not much"
Points négatifs : "The CHEAP profiler of a CEO this airline has as its head. As it stands, Ryan isn't worth saving."

Points négatifs : "More comfortable seats"

Points positifs : "The crew was very friendly, the pilot gave us some interesting information en route."

Points positifs : "Staff on Ryanair always pleasant and good good, flight smooth and always on time"
Points négatifs : "Nothing about this Flught I didn’t like"

Points négatifs : "Food was poor, particularly the croque monsieur, which was dry and tasteless."

Points positifs : "Seat was comfortable & flight was good"
Points négatifs : "The airport boarding process was a bit of a faff had to pass through 3 separate check points for passport before being allowed to board, the priority boarding thing is also not worth it.."

Points positifs : "Friendliness of crew."

Points positifs : "Nothing in particular"
Points négatifs : "Quicker boarding. More leg room. More comfortable seats. Long wait for drinks or snacks"

Points négatifs : "The seat space was cramped, I paid extra to reserve my seat but it doesn't do you any favours. The aeroplane was old and needed modernisation. It was lacking in basics like netting/storage on the back of the seat Infront. Budget airline is a budget airline I guess."

Points positifs : "boarded the plane to find it looking like there had been a kids party. food all over the seats and floors, rubbish under the seats. pilot was barely competent making a harsh fumbling landing"
Points négatifs : "disgusting plane"

Points positifs : "Left on time, arrived early, surprisingly smaller bag rule makes everything easier. And lovely coffee."

Points positifs : "Well organised and efficient staff; very pleasant and polite"

Points positifs : "EI-GSH, we were on one of Ryanair's newest planes at only six months old. Seats were comfy and flying at night, everything was well organised. Crew were helpful and approachable."
Points négatifs : "I was aiming to buy something from the gifts trolley on-board (the small 1:200 scale Ryanair plane) but they didn't have any available. Fair enough as they were days away from shifting stock to the summer magazine, fingers crossed it'll make it to the new selection!"

Points positifs : "Airport lounge"
Points négatifs : "The obvious boredom of cabin crew due probably to poor wages and long hours."

Points négatifs : "the heat in the cabin was unbearable"

Points positifs : "On time and quick boarding, arrived before schedule and no issues with flight"
Points négatifs : "Some passengers very noisy and shouting throughout flight but not the airlines fault"

Points négatifs : "Retard d’une heure trente non explique au départ de bordeuax"

Points positifs : "Tout était bien... Cependant"
Points négatifs : "La police douanière a pris trop de temps pour arriver. Ceux qui avaient des correspondances s'inquietaient"

Points positifs : "The flight crew"
Points négatifs : "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"

Points positifs : "On était à l'heure."
Points négatifs : "Pas de respect de priorité lors de l'embarquemnt. Ils laissent les clients livrés à eux mêmes. L'annonce sonorisée n'a été faite qu'une seule vois, et on s'est trouvé comme les autres non prioritaires. En plus désagréments causés par l'équipage à bord avec le va et vient inutile avec un accent incomprhensible. En général, on était mal servi..."

Points positifs : "Flights ran to time"
Points négatifs : "Some passengers were taking phone calls when the safety demonstration was being done."

Points négatifs : "D’abord aucun service. Les agents à l’aéroport étaient en grande discussion et riaient ensemble pendant que des dizaines de clients attendaient d’avoir leur aide. Ensuite, des frais d’enregistrement. J’ai voulu m’enregistrer d’avance avec l’application (comme la charmante agente de Ryanair m’a dit de faire), mais l’application ne fonctionnait pas, et le site web mobile m’informait que je devais m’inscrire sur l’application. L’agente a dû se rendre à l’évidence qu’elle devrait m’imprimer mes billets. (Comme n’importe quelle compagnie aérienne autre que Ryanair) Ensuite je lui ai demandé où je pouvais enregistrer mes bagages, et elle m’a dit que je n’avais pas à le faire, que je pouvais me rendre directement à la « gate », comme elle m’a dit. Je lui ai répété à plusieurs reprises que je devais mettre mon bagage en soute, que je ne l’apportait pas avec moi, mais elle me disait que tout était okay. J’ai fait la file durant 45 minutes pour me faire dire que je devais aller enregistrer mon bagage. Quand j’ai expliqué la situation au gardien de sécurité, il m’a simplement dit: « Ah. Vous voyagez avec Ryanair? » Je suis retourné au comptoir de Ryanair, pour faire moi-même le check-in de mon bagage, où j’ai eu la surprise de devoir payer 80 euros supplémentaires pour mon bagage et celui de mon conjoint, soit plus que le prix de nos 2 billets d’avion. Une fois ce montant payé, une agente m’a dit d’aller porter mon bagage ailleurs dans l’aéroport, puisqu’apparemment, nos sacs étaient devenus « over-sized ». En chemin, je demande à une autre agente Ryanair qui me dit que mon bagage doit aller exactement où j’étais. Bref, personnel non professionnel, qualité du service zéro, prix médiocre, confort de l’avion moins mille. Pas d’itinéraire, on ne comprenait rien de ce que les agents de bord disaient, ni les pilotes, pas de goûté. Et dieu sait que je n’ai pas eu le temps de manger avant de prendre ce vol. Qu’on ferme boutique. J’espère que cet avis sera lu et prise au sérieux. Considérez la présente comme la première étape de ma plainte auprès de Ryanair, et de KAYAK. -Catherine Desjardins"

Points négatifs : "Paid for 20kg case not realising it was only one way. They should warn of this when booking"

Points positifs : "L'amabilité de l'équipage."
Points négatifs : "Nous avons attendu nos bagages beaucoup trop longtemps. Trois vols sur le même tapis. C'était la pagaille."

Points positifs : "Tout s’es Bien passé"
Points négatifs : "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."

Points positifs : "Nothing"
Points négatifs : "The landing was dangerous and rough."

Points négatifs : "Le très grand retard sans aucune explication"

Points positifs : "Not much"
Points négatifs : "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."

Points positifs : "Aller chercher les PMR (Personnes à Mobilité Réduite) au parking"
Points négatifs : "Les enfants bruyants et énervants"

Points positifs : "On time departure and arrival, crew excellent. Did not try food and there is no entertainment so three stars for what I saw."
Points négatifs : "Uncomfortable seats and not enough room to even pick up a bottle of water dropped on the floor. Cattle get more room on lorries. Aircraft was very hot on boarding and the arrival bus did not have any airconditioning and was also very hot."

Points positifs : "Cheap"
Points négatifs : "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."

Points positifs : "Best Ryanair flight I have been on. We'll organized from start to finish"

Points positifs : "Easy to use web. Good car hire rates."
Points négatifs : "Flight a bit late without much explanation. Constant raucous announcements on board but couldn’t understand any of them. Probably trying to sell us stuff"

Points positifs : "Rien"
Points négatifs : "Vol retardé mais informé par Ryanair une fois arrivé à destination. Embarquement long, puis il a fallu attendre dehors et enfin plus d'une heure dans l'avion suite à une grève en France. Peu d'infos de la part de l'équipage et aucun geste de la part de Ryanair pour les désagréments. Et bien sûr, le manque de confort dans l'avion."

Points positifs : "The efficiency of the staff, the cost of the flight, the food."
Points négatifs : "The queue at the airport."

Points positifs : "Rien !!"
Points négatifs : "Retard de 4H30 environ, manque d'informations, retardé petit à petit de sorte qu'il est impossible de faire quoi que ce soit d'autre que de traîner dans l'aéroport... Vol prévu à 6H15, à 9H00 (nouvelle heure supposée jusqu'à... 9H00) on nous donne 5 euros de voucher... Je reste avec la même impression que j'ai d'habitude avec cette compagnie : "plus jamais, je n'aime pas être traité comme du bétail" Et puis en général je craque sur les prix évidemment... Des bus (pourris) avec des ailes, ils ne s'en cachent pas..."

Points négatifs : "Encore en retard"

Points négatifs : "Le retard d une heure pour embarquer ainsi que les nombreuses personnes avec des bagages cabine hors norme alors que moi j'ai payé un supplément à la réservation pour un bagage plus de 20kils! !!"

Points positifs : "Easy on off process."
Points négatifs : "Very small seats."

Points négatifs : "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."

Points positifs : "Très bien Parking p4 un peu étrange on doit laisser les clefs de son véhicule sans aucun reçu Bizarre"

Points positifs : "The most relaxed Ryanair flight I have ever been on"

Points positifs : "On time and good flight"
Points négatifs : "Mix up at airport with gates and late changes, lots of confusion"

Points négatifs : "We were told we had to go to the toilets before taking off as the Toilets were not working on the plane. Also the plane was delayed in taking off."

Points positifs : "The flight was comfortable enough for a short haul flight. Hostesses were fine I didn't have the need to deal with them tbh not very happy looking"
Points négatifs : "Delayed. This happens so it's fine. We get to the gate to then have to load our own non priority bags on the baggage carriage ourselves with people pushing others off the back side (accidentally). That was not well orgakised at all. I don't understand why we have to pay to sit together? Seat here available to have people sit together. It's a terrible money making tool especially if you have older children who are nervous flyers it means you have no choice but to pay which is unfair"

Points positifs : "RAS"
Points négatifs : "Le vol n'était pas de qualité. L'avion est vieux et manque d'être rafraichi. J'ai reçu un email 2 jours avant le décollage pour m'informer que ma valise en cabine était annulé et que je devais payer 15 euros."

Points positifs : "Everything was on time"

Points positifs : "Respect des horaires"
Points négatifs : "Très mal informés lors de l'enregistrement de notre bagage avec de fausses indications du personnel au sol aimable comme un gardien de prison. Séparés lors du vol nous avons voyager au milieu emplacement E alors que nous aurions pu voyager 2/2 car des emplacements étaient disponibles. Aucune traduction en français alors qu'il s'agit d'un vol pour Paris. Nous ne prendrons plus cette compagnie surtout que nous avons très bien été traités par Transavia lors de notre aller."