Trouvez un vol pas cher Melbourne - France

Points positifs : "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Points négatifs : "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."

Points négatifs : "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Points positifs : "The service was excellent"

Points positifs : "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Points négatifs : "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"

Points négatifs : "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."

Points positifs : "Serve customers with a smile"
Points négatifs : "Better tasting meal packages served at economy cabin"

Points positifs : "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Points négatifs : "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."

Points négatifs : "On time would be better."

Points négatifs : "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Points positifs : "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Points négatifs : "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"

Points positifs : "I like everything in Singapore airlines"
Points négatifs : "Nothing"

Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"

Points positifs : "Tellement mieux que les compagnies européennes"

Points positifs : "Dim sum between Hong Kong & Singapore."

Points positifs : "Nothing."
Points négatifs : "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."

Points positifs : "Extra leg room, great service and good food."
Points négatifs : "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"

Points positifs : "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Points négatifs : "Need to update the planes.."

Points positifs : "Food was pretty good. Loved the Weiss ice cream bars"
Points négatifs : "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Points positifs : "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Points négatifs : "The toilets were a little unsanitary."

Points positifs : "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Points négatifs : "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Points positifs : "All of services, food, Language, clean air even so beautiful ~~"
Points négatifs : "So nice and beautiful wearing also food is very good"

Points négatifs : "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Points positifs : "Boarding, friendly crew"
Points négatifs : "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Points positifs : "The crew were excellent"
Points négatifs : "I'm 6'2" and the regular economy seats didn't give me enough to leg room"

Points positifs : "But I got to take Qatar airline and the service was great"
Points négatifs : "Almost missed the flight, havent noticed the passengers in prior"

Points positifs : "Nothing"
Points négatifs : "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."

Points négatifs : "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."

Points positifs : "Friendliness"

Points positifs : "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Points négatifs : "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"

Points positifs : "The people were excellent."
Points négatifs : "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."

Points positifs : "Classy cabin staff"

Points positifs : "Crew was great. Food not bad for airline food . It was clean."

Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"

Points négatifs : "Food"

Points positifs : "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."

Points positifs : "Just a generic flight. Had nice movies but nothing special."
Points négatifs : "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Points positifs : "Crew was very friendly and good service."

Points positifs : "The crew is friendly and helpful"
Points négatifs : "Equipment rather poor, screen isn't very clear, hard to read subtitles."

Points positifs : "Great service, great experience."
Points négatifs : "I liked it all."

Points positifs : "again, the crew anticipated our needs"

Points positifs : "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Points négatifs : "That I could not afford to travel first class! which must have been marvellous when economy so good."

Points positifs : "Flight arrived earlier than expected and the flight attendants were good and polite."

Points négatifs : "old facilities"

Points positifs : "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Points négatifs : "None."

Points négatifs : "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"

Points positifs : "The food was great!"
Points négatifs : "The announcements coming from the boarding crew were not clear or hardly under stable."

Points positifs : "Everything"
Points négatifs : "Cabin too hot"

Points positifs : "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Points négatifs : "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"

Points positifs : "Excellent crew and great food."

Points positifs : "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Points positifs : "Good service by crew."
Points négatifs : "Online check in was not working which meant long line to check in at airport."

Points positifs : "Crew was terrific. Great service. New aircraft are comfortable too."
Points négatifs : "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Points positifs : "Amazing aircraft! Amazing crew!"

Points positifs : "Amazing staff, clean plane, good food, comfortable seats in business"
Points négatifs : "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points positifs : "Very attentive and efficient"

Points négatifs : "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."

Points positifs : "Because I was in the bulkhead seat - it was good."
Points négatifs : "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Points positifs : "The service is excellent. Best of the airlines bar nane"
Points négatifs : "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."

Points positifs : "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points positifs : "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"

Points positifs : "Yes. Pillow cushion too firm"
Points négatifs : "Food needs to be better. Very inconvenient schedule for flights to India from Europe."

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "Left on time, arrived on time. Children aboard did not cry !uch."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "Crew"
Points négatifs : "Food"

Points positifs : "The Crew were excellent, friendly, professional and attentative."
Points négatifs : "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points positifs : "Everything"

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points négatifs : "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Points positifs : "The crew were very friendly and helpful."
Points négatifs : "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."

Points positifs : "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Points négatifs : "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."

Points positifs : "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Points négatifs : "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."

Points négatifs : "Peu de nouveaux films"

Points négatifs : "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Points négatifs : "Movies are always the same"

Points positifs : "price, comfort, food"
Points négatifs : "arrived late, causing connection stress"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "Friendly staff"
Points négatifs : "The food was very poor"

Points positifs : "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."

Points positifs : "Nothing"
Points négatifs : "They cancelled my trip"

Points positifs : "Flight attendants are ok"
Points négatifs : "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"

Points négatifs : "One restroom was out of service"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "Food"
Points négatifs : "Need good wheel chair service."

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points négatifs : "Good service"

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points positifs : "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."

Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Points positifs : "More or less on time"
Points négatifs : "Outdated aircraft. Flight took longer than usual."

Points positifs : "Crew was very attentive and courteous"
Points négatifs : "More fruits and non-starchy vegetables would make food more enjoyable"

Points négatifs : "Swiss air returned my bagage damaged and there is no way to report it!"

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points positifs : "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Points négatifs : "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Crew was great. Phenomenal even."
Points négatifs : "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Points positifs : "Crew was very nice and responsive."
Points négatifs : "The flight was so hot. No personal air controls. Economy was horribly small."

Points positifs : "The food"
Points négatifs : "If there was Headphones on flights"

Points négatifs : "La ponctualité"

Points négatifs : "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Crew good"
Points négatifs : "Baggage small bag forced to check"

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Temperature was very hot"

Points positifs : "Seats were comfortable and the crew was great"

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points positifs : "Great friendly crew. Efficient systems."
Points négatifs : "Tight seats. Very little leg room."

Points positifs : "Nothing, flight was cancelled after I electronically checked in"
Points négatifs : "Flight was cancelled"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "check in & boarding were ok"
Points négatifs : "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points positifs : "The crew was very helpful & friendly"
Points négatifs : "The a/c or fans were on too high"

Points positifs : "great flight"

Points positifs : "Staff, food, on board entertainment all very impressive. Great flight."

Points positifs : "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "service, food and chocolate"

Points positifs : "Safety"
Points négatifs : "Small seats only 2 bathrooms,"

Points positifs : "The food wasn’t bad"
Points négatifs : "Business seats suck"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Food.confort.pillows."

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points positifs : "Service and food where good."
Points négatifs : "Sound only came out of one side of head phones, tried multiple sets."

Points positifs : "My own seat had ample legroom, good crew."
Points négatifs : "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."

Points positifs : "Staff was great and very helpful"
Points négatifs : "If they didn't change my flight for 2 hours earlier."

Points positifs : "Can i request for a food that us not pork? I don't eat pork nor shrimp, i will be traveling on the 5th of January again and i don't want that we will be starving again for the second time since last time we never eat for they don't have anything substitute for pork. Hope they will serve some chicken or beef for not everyone will eat pork and to starve while on the plane is not acceptable for we paid for it. Thanks"

Points négatifs : "Less fog in SFO"

Points négatifs : "Food was below average"

Points négatifs : "The best"

Points positifs : "Crew was courteous."
Points négatifs : "Seat needs to be much roomier. Entertainment and Food should be good and more options."

Points positifs : "Nothing"
Points négatifs : "Seating at the gate is strange. They just have people line up in any order and board them in that order. People run to form the line. Totally ridiculous. Food was awful. I have no idea what to even call the items they served. Audio jack was literally being held together with tape! Loose connection."

Points positifs : "The seats are fairly comfortable, and the service was great."
Points négatifs : "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."

Points négatifs : "Food and more profesional crew"

Points positifs : "I liked the comfort of my location and seat"
Points négatifs : "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."

Points positifs : "No extra fees for baggage and professional flight attendants."
Points négatifs : "Seats were too close in economy as in most airplanes."

Points positifs : "Good meal and serve more food"
Points négatifs : "Line up to the plane shouldbe in short time"

Points positifs : "the flight itself was fine. the crew is professional"
Points négatifs : "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"

Points positifs : "Food and seat was great."
Points négatifs : "Wheelchairs took a long time to pick us up"

Points négatifs : "Ok perfect will do it again"

Points positifs : "Crew was attentive, plane was clean."
Points négatifs : "Food was horrible. They did not dim the lights until 1.5 hours into the flight."

Points positifs : "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Points négatifs : "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"

Points positifs : "Ai pu dormir tout le trajet, sur trois sièges. Donc voyage TRÈS reposant!"

Points positifs : "Not much"

Points positifs : "J'ai rarement si bien voyagé en classe économique. Siège confortable, beaucoup de place pour les jambes, ecran HD avec films récents, nourriture recherché et excellente et équipage au petit soin !"
Points négatifs : "Peu de film en français"

Points positifs : "Overal, very pleasant flight."
Points négatifs : "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."

Points positifs : "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."

Points négatifs : "Can not catch up the fight to guangzhou"

Points négatifs : "Continues to be incinsistent and spotty service."

Points positifs : "All"
Points négatifs : "None"

Points positifs : "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Points négatifs : "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."

Points négatifs : "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"

Points positifs : "Great crew, great service"
Points négatifs : "Could use a greater reclining angle in economy."

Points positifs : "Friendly crew and pilot. Smooth take off and landing."

Points positifs : "The airline crew. Very attentive and immaculate"
Points négatifs : "Nothing"

Points positifs : "On time. The crew on"
Points négatifs : "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."

Points négatifs : "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."

Points négatifs : "Pls see above comments"

Points positifs : "Entertainment choices, wine, charger"
Points négatifs : "Food Choice and Alcoholic choices"

Points positifs : "Le service, la nourriture, la rapidité. Tout bien été"
Points négatifs : "Rien"

Points positifs : "It good."

Points positifs : "...except the plane was dirty (dirt all over the ceiling above me, long black hairs on the pillow they gave me) and one of the stewardesses had a bad attitude with me. Otherwise it was great."
Points négatifs : "Plane not clean"

Points positifs : "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
Points négatifs : "Nothing stood out negatively"

Points positifs : "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Points négatifs : "We were late leaving HK but that is all. Minor in overall scheme of the journey."

Points positifs : "Great crew. Super friendly."

Points positifs : "Whole experience was very good"
Points négatifs : "Nothing"

Points positifs : "Friendly staff and helped me."

Points positifs : "Staff were excellent Food"
Points négatifs : "Delayed over an hour. Poor communication on delay/flight info."

Points positifs : "Great service attitude. Friendly with smile. Love their service"
Points négatifs : "A short flight with just snacks. Seems downgraded the international flight standard."

Points négatifs : "1-hour delay due to inclement weather"

Points négatifs : "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."

Points négatifs : "More than two hours delay"

Points positifs : "service was good, on time , food good, alll in all will fly u again !!"
Points négatifs : "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"

Points positifs : "Great crew. But, they ran out of breakfast choices early."

Points positifs : "Quiet, warm water in bathroom sink. Movies"

Points positifs : "On time. Very efficient staff. More of this please!"
Points négatifs : "Not a lot!"

Points positifs : "Everything, I was upgraded to the upper cabin, crews are wonderfully friendly and warm."
Points négatifs : "First aid kit, in case of sudden nose bleed caused by dry air. Other than that, perfect!"

Points positifs : "Friendly crew and good service"
Points négatifs : "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"

Points négatifs : "Améliorer le confort des sièges et le repas . Petit déjeuner très succinct."

Points négatifs : "The wine costs 6 $, that's cheap but when i pay 400$ for a 2 hours flight, i find it a little hard to pay for a little glass of wine."

Points positifs : "This flight is extremely long, but very enjoyable when flying with Qantas. They have everything, from snacks and drinks in the back of the plane to coming by pretty often to give you food. I was never hungry or upset wth the service."
Points négatifs : "nothing I didn’t like!"

Points positifs : "The business class attention, and the quietness of an A380"
Points négatifs : "Old style ‘ pod’ business seats.They are hard to sit , and not private like newer versions Silly extendable pop up tv screens with poor resolution"

Points négatifs : "Récapitulatif des vols sur votre application pas clair du tout !!! On comprends rien , le suis du coup trompé d’un jour sur la date de retour"

Points positifs : "De m'avoir personne a coté, le service en eau, les films et le catalogue divertissement dans son ensemble. Et la majorité de l'équipage"
Points négatifs : "Le manque de nourritture."

Points positifs : "Vegetarian food was good!"

Points positifs : "Gracious flight attendants. Gluten free meals were good too."
Points négatifs : "Only wish they had WiFi on the plane."

Points positifs : "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Points négatifs : "went i couldn't use my Qantas membership to access Melbourne lounge"

Points positifs : "L'équipage était très agréable."
Points négatifs : "Comme d'habitude, le système de divertissement était lent."

Points positifs : "L'équipage était très agréable."
Points négatifs : "L'enregistrement n'était pas possible en ligne puis très long à l'aéroport. Nous avons eu 25 minutes de retard au décollage car cause d'un mauvais compte de bagages qu'il a donc fallu décharger puis recharger. Comme d'habitude, le système de divertissement était lent."

Points négatifs : "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"

Points positifs : "Le lounge au départ de SAMUI, accessible aux classes eco, la place raisonnable pour les jambes? Et le repas chaud, comprenant jus d'orange, eau, café ou thé, crevettes au curry avec riz, dessert et fruitS sur un vol de 1h05.erci Bàgkok Airways,"

Points positifs : "Great selection of entertainment. Good pillows."
Points négatifs : "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Points positifs : "There was clear communication at the Gate Lounge as to why the plane was delayed, what was being done about it, and what to expect. The crew also tried quite hard to be helpful whilst on board the flight."
Points négatifs : "The cabin seemed tired overall, not very comfortable and lacking in newer amenities such as USB outlet, charger, wifi. The food was terrible - barely edible I would say. I was not offered an alcoholic drink throughout the flight and when I requested a wine, it never arrived. The trolleys seemed to be piled high with rubbish."

Points positifs : "registration was easy and well organized. Kosher food was perfect and served timely. Crew was polite and helping immediately. Everything was comfortable, except the quality of earphones ."

Points négatifs : "That the flight was delayed and we are already getting there late to begin with."

Points négatifs : "The food was terrible. By the time the meal cart came to ou row, all the got meals was out and we have no choice and was served with the cold ham salad that looks like left overs, both my son and I lost our appetite looking at it. The crew didn't apologize and gave the impression that we either take it or too bad. Won't be recommending this airline."

Points positifs : "it was nice to get an early phone call about flight delay and given a food credit for the delay, pleasant check-in, smooth flight, take off and landing."
Points négatifs : "the poor boarding control and information. delayed boarding time and no-one from Qantas at gate until 45 minutes past the time scheduled on ticket and no communication of why nor when we would board. new passengers arriving were allowed to start getting in at gate before notifying us who had been waiting there to be told to get in or in what order. seat arm rest (between seat 58b and 58c) was wobbly. Entertainment movies need newer choices specially for people like me who can't sleep on long flights and have seen all this movies. where's the classical music?."

Points positifs : "Crew was great. A380 was great"
Points négatifs : "Flight delayed (mechanical problems) again. Twice in two years. This caused us to miss our connecting flight from LA to Austin and wait 4 hours."

Points positifs : "Quantas is great, great food, staff, seats were pretty roomy. Entertainment options were very good."
Points négatifs : "American Airlines. Tiny seats, bad customer services, no entertainment on board, so loud you can't even sleep."

Points positifs : "Crew was excellent! Food: tasty,noise: minimal"
Points négatifs : "Space: legroom minimal, seats: not comfy"

Points positifs : "Luckily the flight was only 3 hours"
Points négatifs : "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."

Points négatifs : "All round excellent"

Points positifs : "I cannot thank the Qantas staff enough for our recent, very smooth trip from Melbourne to Dubai. I was a little worried about the 14 hour trip since I am 7 months pregnant and wanted to be sure I had enough room to move about as needed. Both the desk and plane staff arranged for my husband and myself to have 4 seats to ourselves (luckily, it wasn't a full flight!) which allowed me to rest and put my feet up (literally!) through our long journey. They also checked on us frequently to make sure we were comfortable throughout. Thanks so much Qantas, we will definitely be traveling with you again with our little one in tow!"

Points positifs : "Everything."
Points négatifs : "can not think of any."

Points négatifs : "Minimal food and drink service."

Points positifs : "Boarding on time. Crew attentive."
Points négatifs : "Needs better, current movies"

Points positifs : "The crew was attentive, the plane clean, snack bar"
Points négatifs : "Not enough room to stretch a bit and stand on such a long flight."

Points positifs : "Emma on board staff was friendly and professional"
Points négatifs : "I understand planes are late in and late to leave but the QANTAS staff just get worse at communicating and unapologetic."

Points positifs : "Staff were great, comfortable seats, great movie selection. Food was so-so. The panini bread was a bit chewy/stale, and the fish was tasteless. But overall the flight was great."
Points négatifs : "The food. See above."

Points positifs : "The crew were friendly"
Points négatifs : "I paid $60 for an emergency exit row for more legroom but I was seated next to a giant who spread over onto my armrest forcing me to lean towards the aisle. Not his fault - he was just too big for a single seat! Food has deteriorated to a cardboard box of slop. Entertainment options were extremely limited in comparison to other carriers. Noisy aircraft, poor quality headsets (I'd inadvertently packed my NC headphones in checked luggage)."

Points négatifs : "The entertainment screen stopped working twice and I had to ask the crew to fix it for me twice. They were helpful and fixed it, but it was a bit of a hassle."

Points positifs : "Great check in, comfy plane, with arm rests that go fully up, even when the plane is taking off and landing."
Points négatifs : "The lamb meatballs with couscous was the worst tasting thing I've ever eaten on a plane ever."

Points positifs : "check in, boarding, and baggage claim was relatively quick"
Points négatifs : "online check in did not work at 9pm before the flight- i was unable to select a seat woman at the check in counter was not friendly. i also asked if it was possible to have a window seat and she said " i dont think there are any available" *prints boarding pass* rather than "let me check" *checks seats* food options were limited- in past experiences with qantas i wouldve assumed meal was chicken or beef and a vegetarian option. this flight was fish pork or beef. fish and pork are polarizing proteins for many people. fish is also malodorous."

Points négatifs : "Movie choices are not as many as Qatar or Emirates business class."

Points positifs : "I was glad they 'dimmed' the lights to encourage an atmosphere conducive to sleep and to prepare us for the change in time zones. I also appreciated the many bottles and glasses of water that were offered to keep us hydrated. Several different snack options were offered throughout the trip, if one was hungry."
Points négatifs : "The flight boarded and departed a little late so this made connections a little tight at the other end. The floors in the toilet were usually damp from splashes and handwashing. Maybe this is already done, but it would be nice if they were wiped down periodically. Crying children are often a problem on airplanes and this was the case again on this flight. Not sure of a solution but they do affect everyone nearby."

Points positifs : "The food was absolutely incredible for such a short and domestic flight. The in-flight entertainment app was also amazing."

Points positifs : "The food was very nice. Even though there was no choices given, I really enjoyed what was offered."
Points négatifs : "There wasn't too much I didn't like. Staff could have been a bit more friendly perhaps, but overall a very enjoyable flight."

Points positifs : "cabin staff better"
Points négatifs : "toilets appalling"

Points positifs : "Upgraded to busienss 5 of us together"

Points positifs : "I left my cell phone on my seat. When checking in for connecting flight in Sydney notified agent. He took info and gave me the number to call for lost items. The phone was returned prior to take off. Had to be retrieved from Domestic Terminal and transferred to International Terminal"

Points positifs : "The servic ed was great. One thing was that if you ar ed asleep they don't wake you up f I really your meals. I was hungry and found other passengers who were awake were eating but when I sat up di d not find anyone to ask for any food. I am a diabetic and it was hard waiting all that time u nail breakfast was served. Other than that I would say I was exrrem ed l g happy."
Points négatifs : "On arrival I need Los Angeles I was taking down my hand luggage and my luggage hit th ed left side of my facell knocking off my diamond earing (silver gypsy). I waited until all passengers left and looked for I t bu t was not able to find it. I ed vendors had help from the flight attendants but we did not find it. If you could put it out there to return this to meveryone I woul d be eternally grateful. Please."

Points positifs : "Entertainment fine"
Points négatifs : "Seats crowded Got sick after one of the meals"

Points positifs : "Excellent food and snacks, great service for the most part, and attendants seem to actually enjoy their jobs. This flight would have felt much longer with poor service."
Points négatifs : "One flight attendant near the kitchen area was quite noisy and seemed rushed and a bit rude, but the others were very lovely and courteous."

Points positifs : "Seats in economy were relatively comfortable. The ice cream was nice"
Points négatifs : "Service was hit and miss - they would forget to bring things that had run out. Some iPads didn't work. Food was not that nice."

Points positifs : "Boarding was quick, efficient and orderly. Crew was great, friendly and helpful. A short flight so food consisted of a cookie that was not great. Read a book so did not pay attention to entertainment options."
Points négatifs : "The cookie"