|Arrivée à||Bruxelles-National et autres aéroports|
|Départ de||New York LaGuardia|
|Prix d’un vol||396 €|
|Distance||5 882 km|
|Compagnies aériennes||Air Canada, TAP AIR PORTUGAL|
Points positifs : Pleasant Flight attendants and good pilot.
Points négatifs : No free drinks at all! Cheap airline
Points négatifs : Terribly small seats
Points positifs : Generally flight attendant was nice and efficient. Excellent service and
Points négatifs : Food was poor quality. Sometimes water taste like bad tap water. There are very nice crews but some of them are not. Some flight attendant bumped my knee a little when she passed by but didn’t care or noticed.
Points négatifs : Overhead luggage compartment in business class was poor
Points négatifs : I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!
Points positifs : I did like that the flight wasnt full
Points négatifs : Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings.
Points positifs : The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated.
Points négatifs : Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken.
Points positifs : There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting.
Points négatifs : I like Kayak. But am very concerned about booking through in the future with this treatment.
Points positifs : airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day.
Points négatifs : Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane
New York LaGuardia (LGA) États-Unis
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