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Informations sur les vols New York - France

Arrivée à France
Départ de New York
Prix d’un vol 237 €
Compagnies aériennes LEVEL, WOW air, Finnair, Delta, British Airways, Lufthansa, Air Europa, SWISS, OpenSkies, Brussels Airlines, XL Airways France, Norwegian, Iberia, Austrian Airlines, KLM

Réservez des vols pas chers de New York à France (aller-retour)

Aéroports
Origine
New York
269 €
seul
269 €
Newark
237 €
seul
237 €
Destination
Paris
237 €
seul
237 €
385 €
seul
385 €
264 €
seul
264 €
lun. 8 avr.
EWR
Newark
ORY
Paris Orly
7h 20min
mer. 8 mai
ORY
Paris Orly
EWR
Newark
8h 25min
237 €
Voyage : 31 jours
5,2CorrectVoir les avis
Note générale : 5,2 Correct
Basé sur 2 avis
Embarquement
7,0
Confort
4,0
Équipage
5,0
Divertissements
5,0
BCN
PUJ
Bien 6,4

Points positifs : Good entertainment options, a lot of good movies to choose. Flight was on time, we arrived before the scheduled time.

Points négatifs : The crew seems to have some troubles between them and it was reflected in the service they offered to the passengers. Some of them were rude.

lun. 8 avr.
EWR
Newark
CDG
Paris Charles de Gaulle
10h 45min
mer. 8 mai
CDG
Paris Charles de Gaulle
EWR
Newark
11h 05min
264 €
Voyage : 31 jours
5,7CorrectVoir les avis
Note générale : 5,7 Correct
Basé sur 1 512 avis
Note générale
5,9
Embarquement
6,2
Confort
5,6
Équipage
6,9
Divertissements
4,2
Restauration
4,7
KEF
BWI
Médiocre 2,3

Points positifs : Nothing

Points négatifs : N/a

CDG
KEF
Médiocre 2,0

Points positifs : Nothing

Points négatifs : Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BRU
Excellent 8,0

Points positifs : Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Points négatifs : No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Excellent 8,0

Points positifs : Lovely planes, crew, airports. All went well.

Points négatifs : Would have preferred ceiling lights to have been completely dimmed during night flying. Would have preferred ramp (walk-on/off) exits at all airports.

SFO
KEF
Médiocre 2,0

Points négatifs : Didn't take the flight. Wasn't allowed to cancel.

lun. 12 août
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
7h 20min
jeu. 29 août
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
8h 25min
269 €
Voyage : 18 jours
5,1CorrectVoir les avis
Note générale : 5,1 Correct
Basé sur 34 avis
Note générale
7,8
Embarquement
8,0
Confort
7,5
Équipage
8,3
Divertissements
7,3
Restauration
7,2
NRT
HEL
Excellent 9,0

Points positifs : Speedy boarding process, good meal choices.

Points négatifs : Plane was a little dirty. Entertainment was also a little limited in terms of new releases.

HKG
HEL
Excellent 9,6

Points positifs : Overall pretty good. Newer plane, business class is well configured.

Points négatifs : Food was good, not great. Seats when flat are quite hard.

ORD
HEL
Bien 7,6

Points positifs : Leg room, friendly crew, good choices for entertainment, nice blankets!

Points négatifs : The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

HEL
SFO
Excellent 8,3

Points positifs : 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine

Points négatifs : Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.

JFK
CDG
Correct 5,0

Points positifs : Flight was operated by American and they really absolutely need to update their planes on the JFK-CDG route. It is the only airline that does not provide individual screens, the seats barely recline and the air quality on board on board lives a lot to be desired as the plane odor is just not good.

mer. 17 juil.
JFK
New York John F Kennedy Intl
ORY
Paris Orly
7h 35min
mer. 28 août
ORY
Paris Orly
JFK
New York John F Kennedy Intl
8h 25min
276 €
Voyage : 43 jours
7,0BienVoir les avis
Note générale : 7,0 Bien
Basé sur 2 avis
Note générale
8,1
Embarquement
8,1
Confort
7,8
Équipage
8,5
Divertissements
7,7
Restauration
7,5
ATL
MSY
Correct 5,2

Points négatifs : CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?

SLC
SFO
Correct 5,6

Points positifs : Nice new seats

Points négatifs : Was too warm inside the plane. Boarding address was mobbed and not very well managed

SEA
SAN
Excellent 10,0

Points positifs : It was a nice flight. No troubles

Points négatifs : Nothing

MSP
TUS
Bien 7,6

Points positifs :

Points négatifs :

IAD
MSP
Bien 7,6

Points positifs :

Points négatifs :

lun. 23 sept.
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
7h 30min
mar. 1 oct.
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
8h 25min
276 €
Voyage : 9 jours
6,7BienVoir les avis
Note générale : 6,7 Bien
Basé sur 9 avis
Note générale
7,4
Embarquement
7,6
Confort
7,2
Équipage
8,0
Divertissements
6,9
Restauration
6,8
AMS
LGW
Excellent 8,0

Points négatifs : Generally, it was just good.

LHR
BNA
Excellent 10,0

Points positifs : new planes, good food, professional vrew

DFW
MCI
Bien 7,0

Points négatifs : It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!

AMS
LGW
Bien 6,0

Points positifs : le personel etaient aimable et souriant

Points négatifs : nous avons eu un delay

LAS
LHR
Médiocre 2,3

Points positifs : Nothing.

Points négatifs : Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill.

lun. 30 sept.
EWR
Newark
CDG
Paris Charles de Gaulle
7h 05min
mar. 15 oct.
CDG
Paris Charles de Gaulle
EWR
Newark
8h 05min
278 €
Voyage : 16 jours
8,5ExcellentVoir les avis
Note générale : 8,5 Excellent
Basé sur 7 avis
Note générale
8,1
Embarquement
8,1
Confort
7,9
Équipage
8,5
Divertissements
7,7
Restauration
7,7
FRA
BOM
Bien 7,6

Points positifs : excellent crew

Points négatifs : seats could be wider and seatbealts cud be wider

IST
FRA
Bien 6,0

Points positifs : Not much

Points négatifs : Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats.

FRA
LYS
Correct 5,3

Points négatifs : The comfort and the food

FRA
EWR
Excellent 8,0

Points positifs : Crew and flight were great. overall excellent experience.

LAX
FRA
Bien 6,0

Points positifs : The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA.

Points négatifs : The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil .

lun. 6 mai
JFK
New York John F Kennedy Intl
ORY
Paris Orly
15h 10min
lun. 13 mai
ORY
Paris Orly
JFK
New York John F Kennedy Intl
16h 05min
282 €
Voyage : 8 jours
6,9BienVoir les avis
Note générale : 6,9 Bien
Basé sur 2 808 avis
Note générale
7,2
Embarquement
7,2
Confort
6,9
Équipage
7,6
Divertissements
6,3
Restauration
6,5
MAD
BCN
Excellent 10,0

Points positifs : The plane its so big and we arrived in barcelona on time its my second time.

MAD
MIA
Correct 4,3

Points négatifs : The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.

MVD
MAD
Médiocre 2,6

Points positifs : Aireuropa is bullshit

MAD
MIA
Médiocre 2,0

Points positifs : Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy

AMS
MAD
Bien 7,3

Points négatifs : The charge for baggage but when i bought the ticket i received that the baggage was included

lun. 9 sept.
EWR
Newark
CDG
Paris Charles de Gaulle
14h 10min
lun. 16 sept.
CDG
Paris Charles de Gaulle
EWR
Newark
31h 25min
286 €
Voyage : 8 jours
8,1ExcellentVoir les avis
Note générale : 8,1 Excellent
Basé sur 7 877 avis
Note générale
8,3
Embarquement
8,3
Confort
7,9
Équipage
8,7
Divertissements
7,8
Restauration
8,0
JFK
GVA
Excellent 8,3

Points positifs : Baggage out fast Separate bus for 1st and business

Points négatifs : Cabin was cold Seat not as comfortable as other business classes

BOS
ZRH
Bien 6,0

Points positifs : De la place pour les jambes, vol à l'heure, embarquement rapide

Points négatifs : Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)

NCE
ZRH
Bien 6,3

Points positifs : The flight was smooth and on time. The flight crew did everything alright.

Points négatifs : Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru.

ZRH
SFO
Excellent 10,0

Points positifs : Amazing crew/ food/seats very comfortable! Very relaxing ride !

Points négatifs : It was perfect !

GVA
ZRH
Correct 5,0

Points négatifs : They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them.

dim. 2 juin
EWR
Newark
ORY
Paris Orly
7h 20min
lun. 10 juin
ORY
Paris Orly
EWR
Newark
8h 25min
317 €
Voyage : 9 jours
Note générale : 0,0 Mauvais
Basé sur 0 avis
mer. 1 mai
EWR
Newark
CDG
Paris Charles de Gaulle
31h 45min
jeu. 9 mai
CDG
Paris Charles de Gaulle
EWR
Newark
8h 05min
327 €
Voyage : 9 jours
6,9BienVoir les avis
Note générale : 6,9 Bien
Basé sur 2 064 avis
Note générale
7,1
Embarquement
7,1
Confort
7,0
Équipage
7,6
Divertissements
6,4
Restauration
6,4
DLA
BRU
Bien 6,0

Points positifs : Helpful services.

Points négatifs : Good

VIE
BRU
Correct 4,0

Points positifs : Retard de 45 min

IAD
BRU
Excellent 10,0

Points positifs : The crew at the gate as well as in the plane were tu nice and helpful.

Points négatifs : Juste the toilet were not so clean and smelled very bad.

BRU
GVA
Correct 5,0

Points positifs : Good priority boarding

Points négatifs : Delay

MAD
BRU
Médiocre 2,3

Points positifs : The food was okay but thats the best thing I can say.

Points négatifs : There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

mar. 14 mai
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
7h 15min
sam. 18 mai
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
8h 15min
333 €
Voyage : 5 jours
5,2CorrectVoir les avis
Note générale : 5,2 Correct
Basé sur 253 avis
Embarquement
6,2
Confort
5,3
Équipage
7,0
Divertissements
4,5
Restauration
5,6
JFK
CDG
Correct 5,0

Points positifs : hmmm... I have generally enjoyed XL flights but this was an exception that worryingly may become a regular experience.

Points négatifs : During check in we joked about XL's poster advertising upgrades to "comfortable seats" and remarked, "does that mean the other seats aren't comfortable"? We weren't joking anymore when we discovered that the seats were extremely uncomfortable. Hard, narrow with a very slight recline made it difficult to get any sleep. When I did finally slip into a doze I was very rudely woken up by the in-flight attendant banging her body into me and her arm into my wife's face as she tried to read, when the attendant brusquely closed the window shade! We were quite sure the seats were not so uncomfortable in the past and if it is their scheme to get folks to spend more upgrading to "comfortable seats" then it may have begrudgingly worked with us.

JFK
CDG
Correct 5,3

Points positifs : They do feed you and the food is fine.

Points négatifs : Their customer service is about avoiding talking to you and when you get a hold of them, and ask if the seats have power plugs, they say yes, even when the answer is no.

JFK
CDG
Bien 6,6

Points positifs : Crew and food were very good.

Points négatifs : There is not enough legroom!! Also, my seat did not recline, so as a result I couldn't sleep at all.

JFK
CDG
Médiocre 3,6

Points positifs : Reasonable price, though I wouldn't say cheap. I just an Air France flight for the same price in September. It is better to be informed and know what to (not) expect. We got to destination on time. offboarding was reasonably quick.

Points négatifs : The gentleman at checkin was quite rude for no reason. I asked if there were seats with more room, he told me how much it would cost me so I decided not to take it. He told me I couldn't be cheap and expect more room, a comment that was completely unnecessary since I had been smiling and polite all along. An unusual number of people seemed to have trouble with carrying, they were asked to transfer items to their checked in piece. I didn't have this issue myself. Onboarding was messy, but we got there in the end and no delay. On the plane, only water is free. Any other drink you have to pay for. No individual TV.

JFK
CDG
Médiocre 2,0

Points négatifs : Unacceptable lack of customer service. Five passengers bumped off the flight and left at JFK at midnight with no help; told to call customer service in the morning. The agents refused to provide their names and hid badges from passengers. The "supervisor" only provided his first name stating that his badge is not our business. The supervisor was also acting as though we chose not to fly and said that the tickets can only be "rebooked" if there was a rebooking option at the time of purchase and a fee will apply. If such option was not originally included, a new ticket will have to be bought. The agents made me wait to check in a family that arrived after me, then a crew of 13, then told me that there were no more seats. Subsequent passengers were told that check-in "is closed" even though they arrived two hours before the scheduled flight time. Of the five passengers I purchased a ticket two months in advance for $600 (JFK-CDG), another passenger was bumped having purchased her ticket that same day for $1,200. Be very careful booking, they make themselves look as though they were Air France, and they are not.

lun. 1 avr.
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
7h 05min
sam. 6 avr.
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
8h 20min
345 €
Voyage : 6 jours
6,4BienVoir les avis
Note générale : 6,4 Bien
Basé sur 83 avis
Embarquement
7,0
Confort
7,0
Équipage
7,5
Divertissements
6,9
Restauration
6,1
JFK
CDG
Excellent 8,4

Points positifs : Entertainment was great, as was having a usb port to charge devices.

Points négatifs : Didn't like that i had to pay for a blanket on an international flight.

JFK
CDG
Correct 5,6

Points positifs : I liked the movie selection, that the seats reclined and the staff and food.

Points négatifs : There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company.

JFK
CDG
Bien 6,0

Points positifs : The plane is new and the entertainment system was great

Points négatifs : The seats in economy are extremely close together and difficult for a long overnight flight. Beverages are not offered but they will bring a cup of water if you request it. Check in was a disasters and took a very long time with 3 different check points and a lot of angry customers.

JFK
CDG
Médiocre 3,6

Points négatifs : The flight was delayed 6 hours, the food was sub par

JFK
CDG
Médiocre 2,0

Points positifs : New plane

Points négatifs : Six hour delay. We boarded the plan at 4:30am after waiting in the airport since 7pm. They just gave us a $17 meal voucher. Plane didn't have blankets because they didn't have time to load them. Had to pay to check a bag even though it was an international flight. Just the worst experience ever. I'll pay double to avoid this next time.

dim. 28 juil.
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
23h 50min
dim. 18 août
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
24h 50min
373 €
Voyage : 22 jours
8,5ExcellentVoir les avis
Note générale : 8,5 Excellent
Basé sur 3 avis
Note générale
7,4
Embarquement
7,4
Confort
7,1
Équipage
7,7
Divertissements
7,0
Restauration
6,6
VLC
MAD
Correct 5,6

Points positifs : Speed of boarding and disembarking. Comfortable seats.

Points négatifs : Slight delay

TLS
MAD
Bien 7,2

Points positifs : Vol a l'heure Personnel avenant

Points négatifs : Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas

MAD
TLV
Excellent 9,3

Points positifs : Iberia

MEX
MAD
Excellent 10,0

Points positifs : Very attentive crew

Points négatifs : No complaints

TLV
MAD
Médiocre 2,0

Points négatifs : Pedí que me manden la factura del vuelo y no me a llegado nunca.

mar. 16 avr.
EWR
Newark
CDG
Paris Charles de Gaulle
13h 20min
mar. 23 avr.
CDG
Paris Charles de Gaulle
EWR
Newark
18h 10min
376 €
Voyage : 8 jours
7,9BienVoir les avis
Note générale : 7,9 Bien
Basé sur 4 173 avis
Note générale
8,1
Embarquement
8,2
Confort
7,9
Équipage
8,5
Divertissements
7,3
Restauration
7,5
SKP
VIE
Excellent 10,0

Points positifs : From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Points négatifs : Nothing!

EWR
VIE
Excellent 10,0

Points négatifs : na

VIE
VCE
Excellent 8,8

Points positifs : The crews are very polite.

PRG
VIE
Médiocre 2,0

Points positifs : Nothing. See below.

Points négatifs : Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct.

ORD
VIE
Excellent 10,0

Points positifs : Everything:)

lun. 1 avr.
EWR
Newark
BVA
Paris Beauvais-Tille
37h 50min
mer. 10 avr.
BVA
Paris Beauvais-Tille
EWR
Newark
25h 10min
385 €
Voyage : 10 jours
Note générale : 0,0 Mauvais
Basé sur 0 avis
dim. 18 août
EWR
Newark
CDG
Paris Charles de Gaulle
11h 45min
lun. 26 août
CDG
Paris Charles de Gaulle
EWR
Newark
14h 59min
411 €
Voyage : 9 jours
7,8BienVoir les avis
Note générale : 7,8 Bien
Basé sur 2 883 avis
Note générale
8,0
Embarquement
8,0
Confort
7,7
Équipage
8,4
Divertissements
7,2
Restauration
7,5
BKK
AMS
Bien 7,0

Points positifs : very attentive crew

Points négatifs : Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.

BHX
AMS
Bien 7,6

Points positifs : well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort

Points négatifs : boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -

MAN
AMS
Bien 6,8

Points négatifs : The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.

AMS
GIG
Excellent 10,0

Points positifs : Crew were great, food, entertainment, seat and everything else was great as well.

LHR
AMS
Excellent 8,0

Points positifs : Crew was nice and efficient

Points négatifs : Economy seats don’t recline enough.

mer. 11 sept.
EWR
Newark
ORY
Paris Orly
7h 20min
jeu. 3 oct.
ORY
Paris Orly
EWR
Newark
8h 25min
263 €
Voyage : 23 jours
5,2CorrectVoir les avis
Note générale : 5,2 Correct
Basé sur 2 avis
Embarquement
7,0
Confort
4,0
Équipage
5,0
Divertissements
5,0
BCN
PUJ
Bien 6,4

Points positifs : Good entertainment options, a lot of good movies to choose. Flight was on time, we arrived before the scheduled time.

Points négatifs : The crew seems to have some troubles between them and it was reflected in the service they offered to the passengers. Some of them were rude.

mar. 7 mai
EWR
Newark
CDG
Paris Charles de Gaulle
10h 45min
jeu. 9 mai
CDG
Paris Charles de Gaulle
EWR
Newark
11h 05min
264 €
Voyage : 3 jours
5,7CorrectVoir les avis
Note générale : 5,7 Correct
Basé sur 1 512 avis
Note générale
5,9
Embarquement
6,2
Confort
5,6
Équipage
6,9
Divertissements
4,2
Restauration
4,7
EDI
KEF
Bien 6,6

Points positifs : No frills budget carrier, mostly exactly as I expected.

Points négatifs : If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

DUB
KEF
Médiocre 2,0

Points positifs : Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Points négatifs : Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

KEF
AMS
Médiocre 3,0

Points positifs : The flight was held when our previous flight was delayed so no rebooking was necessary.

KEF
BCN
Médiocre 2,0

Points positifs : (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Points négatifs : (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
BWI
Médiocre 2,0

Points négatifs : Snow storm cancelled dozens of flights. I was told I couldn't be rebooked at the airport and needed to call in. Spent 6+ hours on hold. Following day was informed at airport that I couldn't be rebooked by customer service and was given no further options. I bought a ticket on another airline. I'll never fly WOW again.

dim. 4 août
JFK
New York John F Kennedy Intl
ORY
Paris Orly
7h 35min
jeu. 29 août
ORY
Paris Orly
JFK
New York John F Kennedy Intl
8h 25min
276 €
Voyage : 26 jours
7,0BienVoir les avis
Note générale : 7,0 Bien
Basé sur 2 avis
Note générale
8,1
Embarquement
8,1
Confort
7,8
Équipage
8,5
Divertissements
7,7
Restauration
7,5
ATL
SJO
Excellent 10,0

Points négatifs : Great flight. On time and friendly staff.

JFK
SAN
Bien 6,0

Points positifs : Very professional crew.

Points négatifs : The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge

IAD
MSP
Bien 7,6

Points positifs :

Points négatifs :

MCI
DTW
Excellent 8,0

Points négatifs : If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful.

CDG
MSP
Excellent 10,0

Points positifs : The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way.

dim. 14 juil.
JFK
New York John F Kennedy Intl
CDG
Paris Charles de Gaulle
7h 20min
mar. 27 août
CDG
Paris Charles de Gaulle
JFK
New York John F Kennedy Intl
8h 25min
278 €
Voyage : 45 jours
6,7BienVoir les avis
Note générale : 6,7 Bien
Basé sur 9 avis
Note générale
7,4
Embarquement
7,6
Confort
7,2
Équipage
8,0
Divertissements
6,9
Restauration
6,8
CDG
DFW
Excellent 8,3

Points négatifs : One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area.

LHR
DXB
Excellent 9,3

Points positifs : The Dubai Red-Eye. Crew always ready with more fluids through the flight.... only proviso... being able to walk disembarking.....

AMS
LGW
Excellent 8,0

Points négatifs : Generally, it was just good.

LGW
INN
Excellent 9,5

Points positifs : Stress free trip - fine all round

Points négatifs : Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement..

JFK
CDG
Médiocre 3,3

Points négatifs : I booked a british airways flight and found myself boarding a partner company plane of American Airline with not personal screens, with a very chaotic boarding and had a 40 minute delay.

*
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