Vol à l’heure organisation parfaite du jamais vue ailleurs.
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
The flight time was changed from 14:50 to 12:00. We booked a flight with 23kg checked in baggage allowance for each passenger. At the check in counter no check in bagage appeared on the booking. After calling the airline sky express we were told that we are only allowed 15kg. We called kayak customer service but after 40 minute on the phone nothing could be done. We had to pay an extra 96€ for a service we had already paid for. Unbelievable!
Les sièges étaient confortable, l'avion propre. J'aurais aimé que du thé soit proposé et pas seulement du café. Et un peu moins de raideur de la part des hôtesses, peu aimables pour certaines.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Points positifs : "Not a lot of anything."
Points négatifs : "Everything. Just a really bad flight I’m general."
Points positifs : "Never again"
Points négatifs : "Everything."
Points négatifs : "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Points négatifs : "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Points positifs : "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Points négatifs : "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Points négatifs : "Three hours of delay for no apparent reason."
Points positifs : "Fast flight. Nice staff onboard aircraft."
Points négatifs : "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Points négatifs : "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Points négatifs : "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Points négatifs : "Delayed and slow"
Points négatifs : "Flight delayed with no notice / flight attendant rude , very bad experience"
Points négatifs : "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Points négatifs : "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Points positifs : "Delayed 90 min and missed our connection"
Points positifs : "Quick boarding"
Points négatifs : "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Points négatifs : "20 min delay Crew doesn’t smile"
Points positifs : "The cabin crew was professional and helpful"
Points négatifs : "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Points positifs : "Everything"
Points négatifs : "Great flight, great people"
Points négatifs : "Long wait and crowded Santorini airport"
Points négatifs : "Paying $600 for the next leg of our flight because of airline delay."
Points positifs : "Nothing"
Points négatifs : "My name was listed twice on the iten. Didn’t bord."
Points positifs : "Once on plane rest was quick"
Points négatifs : "Airport"
Points positifs : "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Points négatifs : "Flight was 20 min late."
Points positifs : "No pros. Will never travel with them again."
Points négatifs : "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Points positifs : "I mean the flight gets you to and from..."
Points négatifs : "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Points positifs : "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Points négatifs : "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Points négatifs : "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Points positifs : "Good service"
Points négatifs : "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Points négatifs : "Very late and hot. Unorganized."
Points positifs : "Short flight"
Points négatifs : "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Points positifs : "Easy checkin, no issues"
Points négatifs : "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Points positifs : "Nice crew"
Points négatifs : "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Points négatifs : "Flight Delayed"
Points négatifs : "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Points positifs : "Short time for boarding"
Points négatifs : "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Points positifs : "Flight attendant was nice. Flight time was short."
Points négatifs : "Flight was an hour delayed, I almost missed my ferry connection"
Points positifs : "It was a very fast fight"
Points négatifs : "No air conditioning on a very hot day"
Points négatifs : "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Points négatifs : "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Points négatifs : "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Points positifs : "Flight attendants on the plane"
Points négatifs : "The check in agent was one of the meanest people I have ever met."