Points positifs : "La vitesse que l'avion a mis pr relier Paris à Edinburgh"
Points négatifs : "Les sieges a bord, le personnel et la prestation repas j'étais serré à bord pourtant je fais 1m90 j'étais juste presser de descendre de l'avion"
Points positifs : "Nice crew. Flight arrives before planned."
Points positifs : "The cabin crew was very good. The check in process was tough but the representative was nice."
Points négatifs : "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Points positifs : "The crew were very friendly and helpful."
Points négatifs : "Flight was three hours late to depart with very little communication made to passengers."
Points négatifs : "Être à l’heure pour une fois."
Points négatifs : "It was hot"
Points négatifs : "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Points positifs : "Simple et efficace. A l’heure."
Points négatifs : "Amabilité correcte, on peut être encore meilleur. Mais franchement ça va. Easy jet est vraiment top pour les petits trajets."
Points positifs : "RAS"
Points négatifs : "Information du changement de porte d'embarquement n'a pas été communiquée sur l'application mobile."
Points positifs : "Personnel très compétent"
Points positifs : "Le personnel de bord était très agréable et acceuillant"
Points négatifs : "On nous (tous les passagers avec un Trolley) a obligés de mettre notre valise cabine en soute! Ce n‘est absolument pas normal. Soit Easyjet decide qu‘il n‘y a plus de bagage à main sauf sac à main soit ils acceptent un bagage à main dans l’avion, car à l‘allée c‘était pareil...."
Points négatifs : "Accent and descent were extremely fast and caused ears extreme pain."
Points positifs : "Le vol s'est bien déroulé"
Points négatifs : "Un gros retard au départ de Paris"
Points positifs : "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Points positifs : "quick flight staff excellent"
Points négatifs : "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Points négatifs : "My luggage box has been destroyed and now I have to deal this task with easyJet"
Points positifs : "Pas de retard"
Points négatifs : "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Points négatifs : "1 hour late both ways"
Points positifs : "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Points négatifs : "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Points positifs : "Avion récent, équipage efficace."
Points négatifs : "Bébé à bord bruyant et équipage impuissant"
Points positifs : "Good price and a very comfortable journey."
Points négatifs : "All was good."
Points positifs : "L'équipe a bord était sympathique."
Points négatifs : "Gros retard. Très froid dans l'avion."
Points positifs : "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Points positifs : "The EasyJet crew are always excellent - friendly and welcoming."
Points négatifs : "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Points négatifs : "3h de retard"
Points positifs : "Get what you pay for"
Points négatifs : "Unfortunately there was a 45 minute delay before take-off"
Points positifs : "On time and very well organized"
Points négatifs : "U have to pay for water"
Points positifs : "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Points négatifs : "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Points positifs : "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Points positifs : "The crew was very responsive and helpful as my wife and I were traveling with our 14th month old daughter."
Points négatifs : "The multiple gate change, boarding the plane as there was no gate available and everything required a fee from the minute you booked the flight."
Points positifs : "Embarquement rapide et pour une fois on ne nous demande plus de ranger nos sacs à main dans notre valise déjà pleine à craquer Arrivée en avance"
Points positifs : "Short flight"
Points négatifs : "Late"
Points positifs : "Rapidité de l’embarquement"
Points négatifs : "Aucune aide pour ranger les 2 valises cabine alors que j’étais avec 2 enfants. On m’a laissée me débrouiller pour en ranger une à l’opposé de nos sièges Un groupe de voyageurs adultes a été aidé pour ranger leurs 3 valises. Difference de traitement peu appréciable. Pas de catering car non livré."
Points positifs : "Accueil et assistance très sympathique du chef de cabine pour notre premier vol avec bébé, prix des boissons et snacks très correct (moins cher qu'à l'aéroport...), vol ponctuel"
Points positifs : "Paid for speedy boarding and it got us on the aircraft 2nd"
Points négatifs : "No entertainment."
Points négatifs : "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Points positifs : "La chef de cabine Elena"
Points négatifs : "La pluie à l’arrivée"
Points positifs : "Voyage excellent"
Points négatifs : "J'ai tout aimé"
Points positifs : "Good flight, was delayed but we still got there on time"
Points positifs : "Nice crew, on-time flight"
Points positifs : "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Points négatifs : "Boarding process always feels more irritating than it should."
Points négatifs : "Un petit sac à main/à dos n'est pas un second bagage cabine, tant qu'il loge sous le siège de l'occupant et ne prends donc pas de place dans les coffres. Cette nouvelle politique est stupide, et ne permet pas de profiter pleinement du vol (pas de livre, bouteille d'eau, coussin de vol à portée de main)"
Points positifs : "Nothing"
Points négatifs : "Le conseil"
Points négatifs : "The flight was 3 hours late and we given terrible information, then hey gave us vouchers for food of a paltry €4.50 each!"
Points négatifs : "They didnt give me to carry laptop bag too. Only one hand carry include."
Points positifs : "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Points négatifs : "1h 50 minutes this time"
Points positifs : "Ríen"
Points négatifs : "Retard de presque 2 h a l arrivée Attente de 45min sur le tarmac Coincé dans l avion"
Trop chaud durant le voyage.
Ponctualité et service pro
Personnel très sympa. Manque de place
Vueling faut ramener ton repas les sièges sont petit et puis l'équipage faudra revoir leurs formations car ils sont un peut sur les nerfs
Points positifs : "Vol excellent, pilotage, équipage et accueil a bord"
Points négatifs : "Le wifi et la prise USB qui fonctionnent"
Points négatifs : "La distribution des bagages a été très longues"
Points positifs : "+de 3 h de retard..."
Points négatifs : "Tout"
Points négatifs : "Vol en retard et pas de place du tout pour les jambes"
Points négatifs : "Le siege"
Points négatifs : "Tout doit être paye."
Points positifs : "la ponctualité"
Points négatifs : "L'amabilité du personnel au sol à CDG est TOTALEMENT à revoir, attitude désagréable, chantage, non respect de la courtoisie la plus élémentaire"
Points négatifs : "Éviter les retards"
Points négatifs : "Les bagages en cabines ont été mis en soute alors que j’ete presse et ma valise a été dégradée"
Points négatifs : "Obligé de mettre le bagage cabine en soute"
Points négatifs : "retard de 45 minutes"
Points positifs : "Rien à dire sur la compagnie"
Points négatifs : "Mais par contre vous... !! Vous m'avez annoncé à deux reprises par mail que mon vol était retardé de 47 min. J'ai donc pris mon temps pour me rendre de la gare de Bordeaux à l'aéroport, pensant avoir plus de 2h devant. Arrivé aux portes d'embarquement, je m'assoie pour attendre l'annonce de l'ouverture des portes. HEUREUSEMENT, un policier me demande ce que j'attends, me dit que l'embarquement vient de fermer, que je dois courir. Arrivé devant la porte, plus de passerel, le commandant à était bien gentil de me laisser monter dans l'avion qui décollait 2 min après. Je ne vous remercie pas !"
Points négatifs : "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Points positifs : "Good but not the delay"
Points négatifs : "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Points positifs : "The crew are so helpful and friendly"
Points négatifs : "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Points négatifs : "Ya eu un retard de 4 heure jai perdu mon rendez vous"
Points positifs : "Nice, simple. Friendly"
Points positifs : "Crew"
Points négatifs : "Seats are like deck chairs with no leg room"
Points positifs : "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Points négatifs : "Delayed flight that was a connection and nearly missed my next flight"
Points positifs : "Nothing"
Points négatifs : "The flight was delayed for an hour which made me late for where i needed to be"
Points positifs : "the hospitality of the crew"
Points positifs : "Comfortable seats"
Points négatifs : "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Points positifs : "Arriver d’un point a à un point b."
Points négatifs : "Plus de 4 heures de retard, avec des mails de Kayak depuis 7 heures du matin jusqu’au soir qui annonçait des retards sur le vol( une trentaine de mails en tout). Avec chaque fois un temps d’attente Different ( 3h/2h/20min...). Puis enfin avec quatre heures de retard en commence l’embarquement et il s’arre En plein milieu pour on ne sait quelle raison ( personne ne nous dit quoique ce soit) et on ne t’off Même pas à boire ni rien à bord. Bref vraiment dégoûtée"
Points positifs : "La carta de menú y la amabilidad de la tripulación."
Points négatifs : "La incomodidad de los asientos."
Points positifs : "Getting off the plane in Barcelona"
Points négatifs : "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Points positifs : "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Points négatifs : "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Points négatifs : "1h de retard pour décoller"
Points positifs : "Nothing"
Points négatifs : "Plane late Check in late What a joke first time flying with this joke company"
Points négatifs : "Vol annulé pour l’allée, retard de Palma à Barcelone, et ensuite retardé d’en 2h30 de Barcelone à Nantes."
Points positifs : "Staff and smooth fligfht"
Points négatifs : "Really long delay with hardly any information of when takeoff will be"
Points positifs : "we reached our destination alive"
Points négatifs : "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Points positifs : "Seats were clean"
Points négatifs : "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Points négatifs : "Mesurant presque deux mètres, mes fémurs ne "rentrent " pas. Le vol à été court, heureux de m'en extraire !"
Points positifs : "Nothing"
Points négatifs : "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Points positifs : "Nothing"
Points négatifs : "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Points positifs : "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Points négatifs : "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Points positifs : "Nothing"
Points négatifs : "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Points positifs : "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Points négatifs : "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Points positifs : "Safe flight, good leg room"
Points négatifs : "Delayed departure, delayed boarding"
Points positifs : "Crew was nice and welcoming"
Points négatifs : "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Points positifs : "Rapide efficace les informations ont été exactes"
Points positifs : "Flight on time"
Points négatifs : "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Points positifs : "Furious, Vueling is always late!!!"
Points négatifs : "Always late,, they don't care!!"