Trouvez des vols pas chers Paris - New York (PAR - NYC)

Points positifs : Friendly staff, - smiled and nice from beginning to end. The flight was fast and smooth. The seats were also decent and the width of the aisles had just enough room to wheel my bag and also not get hit when the carts came through. They are still too narrow, but better than some planes. I appreciated the good coffee, too (illy).

Points négatifs : The food was inedible! This was the worst food I have ever had on a flight, seriously. The omeletes had the consistency of rubber, and my special meal (Asian vegetarian) was some fried thing that I couldn't eat at all and my companion - who will usually eat anything, would not touch it. I asked the attendant for an omelet instead (before I knew they were just as bad) and explained to her that the I can't eat fried food. She said she was surprised since Asian vegetarian is usually Indian - or at least discernibly Asian and so, would have been OK for a gluten-free vegetarian diet such as mine.

Points positifs : Quick early flight. Good entertainment system. Quick luggage pickup. Announcements in English and French. We could reserve seats for free

Points négatifs : Boarding was a little chaotic.

Points négatifs : Small seats on aircraft.

Points négatifs : Inconsiderate surrounding passengers: adults kicking my seat, pushing on my headrest, leaving feet in aisles

Points positifs : (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Points négatifs : (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Points positifs : No frills budget carrier, mostly exactly as I expected.

Points négatifs : If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

Points positifs : Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Points négatifs : Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Points positifs : The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Points négatifs : There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Points positifs : Crew service was excellent, food even hetter

Points négatifs : We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal

Points positifs : First time flying with TAP PORTUGAL and it was a great experience

Points négatifs : There wasn't food or entertainment. Might want to add NA as an option in those categories

Points positifs : Film à bord Du vol très apreciable!!

Points négatifs : 1h de retard sur le planning mais sûrement à cause du vent qu' il y avait ce jour la.

Points positifs : The staff are friendly

Points négatifs : They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..

Points négatifs : The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening.

Points positifs : We finally got to our destination

Points négatifs : Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

Points positifs : Efficiency

Points négatifs : Na

Points négatifs : I did not like the food

Points positifs : Great staff and food

Points négatifs : Comfort was not great and no entertainment options whatsoever

Points négatifs : My whole experience with Lufthansa/united was horrible. We booked our tickets on kayak and it was a Lufthansa flight operated by United. When we went to check in at the united counter they told us there was no record of our flight even though we had printed our receipt which had confirmed ticket numbers. It took over 30 minutes for them to figure out they needed to call Lufthansa to get the ticket transferred and in the end blamed us for not doing that ourselves before the flight! I thought this was insane as I have flown with multiple other airlines and never had this problem. And then once it was fixed for the way there we still had problems again on the way back. Never flying United/Lufthansa again.

Points positifs : The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV

Points positifs : i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight

Points négatifs : boarding crew and flight crew

Points positifs : courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris.

Points négatifs : In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers.

Points négatifs : My headphones didn’t work

Points négatifs : Cold

Points négatifs : Free wifi

Points positifs : Quick boarding decent legroom

Points négatifs : Breakfast was not great

Points positifs : Efficient timely.

Points positifs : The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Points négatifs : no TV or other entertainment options so make sure to bring your own device or a book.

Points négatifs : You are considered as a robber but it is inscribe nowhere you don’t have luggage

Points positifs : Food and a good cabin crew on Brussels Air.

Points négatifs : No complaints

Points positifs : Very good service! Friendly and happy staff!

Points négatifs : The food; I didn't like the sandwich and the snacks

Points positifs : It was ok

Points négatifs : They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me.

Points positifs : The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!

Points négatifs : My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing.

Points négatifs : Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!

Points positifs : new airbus plane. great luggage bins

Points négatifs : nothing

Points positifs : good overall

Points positifs : Got In ahead of schedule

Points négatifs : The boarding process

Points positifs : the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good.

Points négatifs : seats could be improved but overall not so uncomfortable

Points négatifs : The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work.

Points positifs : Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !

Points négatifs : Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien

Points négatifs : Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat.

Points positifs : Ground crew very responsive to needs

Points négatifs : non existing beverage service on a two and one half hour flight :(

Points négatifs : The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane.

Points positifs : All personnel very nice and helpful, for the most part.

Points négatifs : No wifi on a new plane? Unacceptable and would cause me not to fly Norwegian Air again. Seat room was barely acceptable for an 8 hour flight. Really not comfortable. Also, the prices for food were outrageous. Our flight TO EUROPE was delayed for well over an hour due to an equipment problem. You can do better!

Points positifs : Decent in-flight entertainment, the staff was nice enough.

Points négatifs : It was wayyyy too cramped in this plane. Very disorderly boarding and exiting the plan after landing. It took 45 minutes to get off of the plane.

Points négatifs : 2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad

Points positifs : Smooth , efficient and comfortable

Points négatifs : Seats can be a little narrow , I’m a big giy

Points positifs : Friendly staff, - smiled and nice from beginning to end. The flight was fast and smooth. The seats were also decent and the width of the aisles had just enough room to wheel my bag and also not get hit when the carts came through. They are still too narrow, but better than some planes. I appreciated the good coffee, too (illy).

Points négatifs : The food was inedible! This was the worst food I have ever had on a flight, seriously. The omeletes had the consistency of rubber, and my special meal (Asian vegetarian) was some fried thing that I couldn't eat at all and my companion - who will usually eat anything, would not touch it. I asked the attendant for an omelet instead (before I knew they were just as bad) and explained to her that the I can't eat fried food. She said she was surprised since Asian vegetarian is usually Indian - or at least discernibly Asian and so, would have been OK for a gluten-free vegetarian diet such as mine.

Points négatifs : Small seats on aircraft.

Points négatifs : Our flight was not operated by Lufthansa but by United Airlines. We received no email notification of this change and were very confused when we arrived at the airport and Lufthansa employees told us they don't operate a flight direct to New York. The flight was very nice with United but notice of this change was needed.

Points positifs : On time. Tasty eats. Good crew

Points négatifs : Sound in the movies is sub-par