Trouvez un vol pas cher Rwanda - Paris

Points positifs : "Amazing crew, seats were super confortable. Overall top experience !"
Points négatifs : "Nothing"

Points positifs : "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."

Points négatifs : "Food"

Points positifs : "Crew was good"
Points négatifs : "Tvs don’t work. Uncomfortable seats"

Points positifs : "Amazing aircraft! Amazing crew!"

Points positifs : "Awful"
Points négatifs : "Flight was cancelled and rebooking dealt with poorly"

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points positifs : "crew was very sweet"
Points négatifs : "food and wine options were terrible"

Points positifs : "Attentive and efficient"

Points positifs : "Because I was in the bulkhead seat - it was good."
Points négatifs : "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("

Points positifs : "Great crew and food. Nice economy class."

Points négatifs : "I was not able to fly"

Points positifs : "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points positifs : "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"

Points positifs : "Yes"

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "It was an ok experience, improved by the head of attendants at the end"
Points négatifs : "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."

Points positifs : "Crew was good! Food was good! Boarding was on time !"
Points négatifs : "Economy comfort could be better."

Points positifs : "The crews are awesome"

Points positifs : "Liked the smoothness on boarding and the organization. Keep it up!"
Points négatifs : "Attitude of some of the flight attendants and more entertainment."

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points positifs : "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Points négatifs : "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."

Points négatifs : "Peu de nouveaux films"

Points positifs : "Crew was excellent."
Points négatifs : "Food."

Points positifs : "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Points négatifs : "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."

Points négatifs : "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Points positifs : "The food and the crew were excellent. Highly recommend the chicken massals"
Points négatifs : "The seats in economy class were a little too close for comfort"

Points négatifs : "Movies are always the same"

Points positifs : "price, comfort, food"
Points négatifs : "arrived late, causing connection stress"

Points négatifs : "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "Nothing"
Points négatifs : "They cancelled my trip"

Points positifs : "Movies collections, friendly staffs"

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points positifs : "Very friendly service!"

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points positifs : "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"

Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"

Points négatifs : "The are not nice at all"

Points positifs : "Specially food service and also boarding"
Points négatifs : "They checked carry on again even you passed from the counter I felt very bad about this"

Points négatifs : "The online check in wasn’t possible so I wasn’t able to choose my seat."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Friendliness of crew, hot towel, great food, cologne in washrooms."
Points négatifs : "My seat did not roll back. The movie choices could have been greater."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Food, service, entertainment, cleanness of the plane"
Points négatifs : "Too many announcements in the beginning of the flight."

Points positifs : "Excellent service, food, and entertainment options!"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "The in-flight entertainment was great."
Points négatifs : "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."

Points positifs : "Entertainment and crew were helpful"
Points négatifs : "Food messed with my stomach."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Points négatifs : "Older equipment. A little bit tight. But not too bad."

Points négatifs : "There was no child meal dispite us ordering it."

Points positifs : "The entertainment and refreshments on the flight was satisfactory."
Points négatifs : "The sanitation on the flight was disgusting. Trash everhwre, tray tables with stains on them from the previous passengers, stains on the seat cushions, dirty blankets that had stains on them, the bathrooms were foul smelling with fluids on the floors. I am never EVER FLYING TURKISH AIRLINES AGAIN."

Points positifs : "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Points négatifs : "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Points positifs : "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"

Points négatifs : "Sears in Boeing 777-300 are amaño and marroquí, Edith feedback space and unconfortable, worse if being sittedbin the Baco of the aircraft rows 40 yo 54"

Points négatifs : "Repas"

Points négatifs : "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"

Points négatifs : "We were sent into the boarding tunnel before the plane was ready and ended up waiting 5-10 minutes in really hot weather."

Points positifs : "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."

Points positifs : "Merci à Turkish Airlines"

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Points positifs : "Went smoothly!"

Points positifs : "At least one crew member made an effort to help."
Points négatifs : "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"

Points positifs : "Surprised at the quality of food on an airplane"
Points négatifs : "Wish the staff would pick up the dishes quicker that's it."

Points positifs : "Smaller aircraft but better seats, comfortable"
Points négatifs : "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points négatifs : "no USB chargers!"

Points positifs : "I liked everything in general . I had the assistance on time from the airport that you asked for me . I was asist from a person to abbord the plane and when I came to Paris and took me to get a taxi"
Points négatifs : "Nothing"

Points positifs : "Food is excellent."

Points positifs : "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Points négatifs : "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Nothing"
Points négatifs : "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Points négatifs : "Delay due to strike"

Points négatifs : "Flight got cancelled"

Points positifs : "Fantastic gate agents!"
Points négatifs : "The food was terrible."

Points négatifs : "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Points positifs : "General flight journey"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Seat comfortable"
Points négatifs : "Flight was delayed and overhead bin space was very small"

Points positifs : "Crew was very engaging and service was good."
Points négatifs : "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "The space at my feet with the chair in front was a bit akward."
Points négatifs : "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Points positifs : "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Points positifs : "Nothing!"
Points négatifs : "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Seating is tight. The crew was great !"
Points négatifs : "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Points négatifs : "The flight was cancelled and had to be rerouted on United Airlines."

Points positifs : "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Points négatifs : "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Points négatifs : "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Points négatifs : "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points positifs : "Friendly staff"
Points négatifs : "Leg room"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Employees were very friendly"
Points négatifs : "The seats were very small"

Points positifs : "Flight crew very nice"
Points négatifs : "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Points positifs : "Very friendly and helpful crew."

Points positifs : "Face recognition was amazing"
Points négatifs : "Too hot on plane"

Points négatifs : "Very slow service at checkin, was not even available when I arrived at the airport"

Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"

Points négatifs : "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Points négatifs : "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Points positifs : "The leg room, was surprisingly roomy"
Points négatifs : "The food and that there was no entertainment."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Nice to have a wrap for the snack."
Points négatifs : "Would have preferred boarding by row - back of the flight first so would have been more organized."

Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "Very friendly service!"

Points positifs : "The food service was good and the flight attendants were friendly."
Points négatifs : "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Points positifs : "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Points positifs : "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Everything was great!!"

Points positifs : "Tout ce ok"
Points négatifs : "Vraiment ce complet leur service"

Points positifs : "NA"
Points négatifs : "NA"

Points négatifs : "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."

Points positifs : "Crew was good"
Points négatifs : "Arrived one hour late."

Points négatifs : "Better seat"

Points positifs : "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Points négatifs : "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."

Points négatifs : "Old aircraft, rickety seats"

Points positifs : "Cabin crew was great at customer service. Very helpful."
Points négatifs : "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."

Points positifs : "crew good. seat base was not soft nor comfortable."
Points négatifs : "have crew offer drinks more often throughout the flight. every passenger gets dehydrated and needs more drinks. I had to go to the back and get drinks myself."

Points positifs : "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Points négatifs : "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."

Points positifs : "Crew was really great - helpful and kind."
Points négatifs : "Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk."

Points positifs : "Very good,on time good service"
Points négatifs : "Better seats on business in boing 737 800"

Points positifs : "Crew was so nice and very helpful"
Points négatifs : "Timing, delayed by 20 minutes"

Points positifs : "Nice crew. Smooth flight :)"

Points positifs : "crammed seats, meh food first experience with ethiopian, wasn't great"

Points positifs : "Good selection on inflight entertainment"
Points négatifs : "Lack of food choices."

Points positifs : "on time"
Points négatifs : "they woke me up in the middle of the night to give me food.."

Points négatifs : "Was nice best"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Très bien en général"
Points négatifs : "RAS"

Points positifs : "Tout en général"
Points négatifs : "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Points négatifs : "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."

Points positifs : "Agreablement surprise de la qualite de la compagnie."

Points positifs : "Thumbs up. Flight was smooth and on time!"

Points positifs : "The boarding was superb."
Points négatifs : "The food is ma ma!"

Points positifs : "They are nice and friendly"
Points négatifs : "Toilets should be cleaned often"

Points positifs : "Ethiopian Airlines it great."
Points négatifs : "Nothing"

Points positifs : "Very comfortable airline with enough leg room.The crew were very professional and nice."

Points positifs : "Will never fly this airline again"
Points négatifs : "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"

Points positifs : "Crew were nice"
Points négatifs : "Always delaying, catastrophic food."

Points négatifs : "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."

Points positifs : "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Points négatifs : "les repas qui sont dans la monotonie"

Points positifs : "Oui j aime"
Points négatifs : "Oui"

Points positifs : "I had an extra seat in my row which was nice."
Points négatifs : "No flight overnight is ever very comfortable. It’s difficult to sleep."

Points négatifs : "No entertainment available. Rude flight attendants."

Points positifs : "Crew members were friendly....."
Points négatifs : "No entertainment"

Points négatifs : "They didn’t announce when boarding started/what zones were to go."

Points négatifs : "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."

Points positifs : "The food was delicious"

Points positifs : "Les facilités accordés lors du transfert à Addis"
Points négatifs : "Pas de divertissement pour les enfants"

Points positifs : "L'accueil, la disponibilité du personnel et le vol sont très bien."
Points négatifs : "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Points positifs : "The pretty ladies"
Points négatifs : "Lost luggage and horrible food"

Points positifs : "Loved the service!"

Points positifs : "Like the online check in and quick bag drop at the aiport"
Points négatifs : "Food could have been much better with less processed foods"

Points positifs : "Meal service plentiful. They kept the bathrooms very clean"
Points négatifs : "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."

Points positifs : "L'équipage"
Points négatifs : "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Points positifs : "crew was okay on board."
Points négatifs : "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."

Points positifs : "Good food and drinks"
Points négatifs : "No entertainment"

Points négatifs : "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Points positifs : "Nothing because I wasn’t able to make the flight service."
Points négatifs : "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"

Points positifs : "The crew was amazing, and the flight was really short and comfortable."
Points négatifs : "Update the movies and music on the passengers's TV"

Points positifs : "Same things as mentioned for the NBO-EBB leg"
Points négatifs : "Food"

Points négatifs : "Seating"

Points positifs : "Absolutely nothing!!!"
Points négatifs : "Keep to time and stop the delays."

Points positifs : "Seats super comfortable"
Points négatifs : "Real food and not just snack"

Points négatifs : "I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed."

Points négatifs : "Food - the vegetarian sandwich was cheese with a tomato and cucumber. I mean really. How about a nice tasty hummus sandwich or falafel?"

Points positifs : "The plane is quite comfortable"
Points négatifs : "Boarding and keeping time."

Points positifs : "Cabin crew, punctuality, service, delicious & tasty food"

Points positifs : "Crew, punctuality, service"

Points négatifs : "Entertainment"

Points positifs : "The pilot explained why the flight was delayed."
Points négatifs : "The flight was 5 hours late to depart. This is unacceptable."

Points positifs : "Les filles meme si ma télécommande été casser"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points positifs : "L’es film même si la télécommande e fonctionner pas"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points négatifs : "The person ushering us out of the gate was not very friendly and that could need some work"

Points négatifs : "Crew is not attentive nor professional."

Points positifs : "This was a good flight; enjoyed everything"
Points négatifs : "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."

Points négatifs : "I’m still in Nairobi because they delayed the plane"

Points négatifs : "My flight never left Kigali and neither etihad nor Kenyan was able to help"

Points négatifs : "Nothing"

Points négatifs : "My flights were changed a lot the week before my flight even though I had booked months ahead."

Points positifs : "Same as above"
Points négatifs : "Nothing"

Points positifs : "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Points négatifs : "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."

Points positifs : "la ponctualité Collation sur un vol très court"
Points négatifs : "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"

Points positifs : "On schedule"
Points négatifs : "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."

Points positifs : "Nothing"
Points négatifs : "Flight is always delayed"

Points positifs : "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Points négatifs : "Expensive at $800 but limited choice in Africa so what can you do?"

Points négatifs : "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."

Points positifs : "Crew were solid overall but felt they are not yet at the highest standards of service in terms of friendliness"
Points négatifs : "Entertainment system required every movie to have an intro about Kenya which when switching items became v repetitive"

Points négatifs : "Bad attitude by the crew"

Points négatifs : "Food"

Points positifs : "Nothing"
Points négatifs : "Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience."

Points négatifs : "In a lot of airports, if a flight is delayed, the airline is aware and holds planes on the ground for a few mins if there are multiple people that will miss the connection. In this case, we were delayed for 2 hours, arrive to Nairobi and am at the gate 15 mins before and they sent me to customer service as the gate had just closed. More than 5 other people on the flight missed this common connection as well. Not only did KQ not have a system in place to work with other flights, the service area was completely swamped. People missed their connections because they couldn't get to the front in time to have a boarding pass printed or have a question answered. The staff were rude and didn't give eye contact or answer questions."

Points positifs : "Late arrival Nairobi. missed flight"
Points négatifs : "Late arrival Nairobi. missed flight"

Points positifs : "Everything"

Points négatifs : "My bag was opened and some items were taken out my watch , cologne for men and some Ghanaian currency for my taxi back home"

Points négatifs : "Lack of drink options, no diet cola?! Poor entertainment options"

Points négatifs : "With the exception of one male flight attendant who was friendly and professional, the Kenya airways flight attendants were surly, invompetent and unprofessional. One yelled at us for asking if we could get a vegetarian meal (on the advice of another Kenya airways flight attendant). Another only bothered to give water to the first 2/3 of the plane and then for some unknown reason simply stopped passing out water. All three of the Kenya airways fights were late but no one said so or why. I would avoid this airline at all costs."

Points négatifs : "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."

Points positifs : "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."

Points négatifs : "Flight cancelled streessed up"

Points positifs : "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."

Points positifs : "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."

Points positifs : "Overall very nice"

Points positifs : "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Points négatifs : "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."

Points négatifs : "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."

Points positifs : "Nothing"
Points négatifs : "That the flight time was changed from 8am to 10am and we were not informed until check-in time. Then the flight was changed from 10 to midday, but we were only told during boarding and told to go for breakfast at some restaurant without getting directions. On arriving at the restaurant, we were made to sit in a waiting area for over 30 mins then later told to move to another restaurant, without directions. After going through the gate to board for the midday flight and waiting over an hour, we were informed that we were to fly at 4:15pm! The flight was uncomfortable with seats that had absolutely no leg room and non reclining seats"

Points positifs : "Crew was nice, seats were roomy"
Points négatifs : "Delayed and missed my connecting flight. Spoke to some locals and they said this is the norm for Kenya."

Points positifs : "Fast"
Points négatifs : "No food"