Avis des utilisateurs
Note globale
6,9
Bien
Basé sur 2 435 avis
Embarquement
7,1
Confort
6,9
Équipage
7,6
Divertissement
6,4
Repas
6,4
Trouvez des vols pas chers avec Brussels Airlines
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Économique
Infos Brussels Airlines
| Code IATA | SN |
|---|---|
| Itinéraires | 211 |
| Itinéraire le plus populaire | Bruxelles-National à Bruxelles-National |
| Aéroports desservis | 80 |
| Aéroport le plus populaire | Bruxelles-National |
Commentaires récents
Avis des clients
215
216
207
107
115
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10,0
Points négatifs : Super
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6,0
Points positifs : service in general
Points négatifs : no covid separation at seats
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10,0
Points négatifs : Suoer
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5,3
Points positifs : Crew was very nice. Chocolates were very nice.
Points négatifs : Come on guys for the price of the ticked you could have served us something more than a sandwich.
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9,3
Points positifs : UP TO THE MARK I EXPECTED
Points négatifs : A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE
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6,0
Points positifs : the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Points négatifs : Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.
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10,0
Points positifs : It was wonderful
Points négatifs : Best booking app ever
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9,6
Points positifs : The crew was super nice and the seat was great
Points négatifs : For the price i got the ticket i couldn't asked for more. Thanks a Million
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3,3
Points positifs : I got there
Points négatifs : My luggage did not
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5,0
Points positifs : The seat was terrible
Points négatifs : If I had gotten my luggage at the end of the flight
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9,3
Points positifs : Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep
Points négatifs : The choices of movies
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10,0
Points positifs : Early morning flight so left on time and arrived early. Staff excellent.
Points négatifs : Seats are grim like most European carriers in coach...
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2,0
Arrogant crew
Points négatifs : Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.
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10,0
Points positifs : no remarks. everything fine for a short flight
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4,0
Points positifs : Very efficient.
Points négatifs : Better airflow in cabin, letting you know about meals before getting to plane.
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2,0
The worst flight in 40 years of traveling
Points positifs : Nothing
Points négatifs : Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.
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8,0
Points positifs : Smooth flying so got some sleep
Points négatifs : Clearer back-to-front boarding process
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5,5
Points positifs : The crew reacted good to the change of plane
Points négatifs : Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience
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5,0
Points négatifs : I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.
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9,3
Points positifs : The crew was amazing!
Points négatifs : Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed.
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8,0
Points positifs : I liked the (free) upgrade to Premium Economy.
Points négatifs : Food was ok but I recommend including a small salad with dinner.
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10,0
Points positifs : Punctuality and professionalisms were at the best
Points négatifs : All ok
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5,3
Points négatifs : On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement.
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4,4
Points positifs : The crew wasn’t very friendly and there’s very little legroom.
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8,0
Points négatifs : Delay of 40 minutes
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7,5
Points négatifs : Not being able to choose my seat on a 500€ return flight is a joke.
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4,0
Points négatifs : Flight keft 35 min kate and boarfing was very slow and disorganized
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9,0
Points positifs : Everything was good except the long layover
Points négatifs : Shorter layover
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3,3
Points négatifs : This airline is borderline budget airline even in business class.
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10,0
Points positifs : Loved everything! Including the food.
Points négatifs : I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find
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10,0
Points positifs : By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience
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4,4
Points positifs : It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late.
Points négatifs : We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off
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4,0
Points positifs : Good seats
Points négatifs : Boarding process and Entertainment options. Availability of Snacks would also been good
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8,6
Points positifs : Flight attendants were nice
Points négatifs : Food quality
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10,0
Points positifs : All seats were very comfortable and spots where I can view everything and crew were awesome.
Points négatifs : Local travelers should be offered even water.
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9,6
Points négatifs : The Florence Airport has difficulty with baggage. Had to wait for over an hour.
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5,0
Points positifs : Got us there safely
Points négatifs : Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport.
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10,0
Points positifs : Great crew n comfort.
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10,0
Points négatifs : Rest rooms were clean, food was adorable, good coffee, no complaints.
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6,4
Points positifs : The flight crew were amazing and had lovely gifts for our daughter
Points négatifs : the flight was late and no food or drinks were available without paying rather high prices
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6,6
Points positifs : Pretty much nothing
Points négatifs : A sealed blanket and a better customer service
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6,6
Points négatifs : The app and trying to find boarding details prior.
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2,5
Points négatifs : Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.
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6,0
Points positifs : Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.
Points négatifs : The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.
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10,0
Points positifs : service and timing were great
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10,0
Points positifs : Yes
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4,0
Points négatifs : Don’t loose the luggage
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0,0
Points négatifs : Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy
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4,4
Points négatifs : Free coffee
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4,4
Points positifs : too crowded , not organised enough
Points négatifs : organisation
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8,0
Points positifs : All in time
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8,0
Points positifs : Brussels airport clearance was quite efficient
Points négatifs : Better instructions at the airport
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9,6
Points négatifs : The entertainment choices needs updates and more varieties I believe.
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9,6
Points positifs : Yes
Points négatifs : Maybe the entertainment choices
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6,6
Points positifs : Seats were comfortable. Entertainment system stopped working part way through
Points négatifs : Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.
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10,0
Points positifs : Crew went above and beyond. Food was excellent and the Crew kept us hydrated.
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10,0
Points positifs : Crew and food
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4,5
Points positifs : Crew was friendly.
Points négatifs : No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.
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8,3
Points positifs : The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).
Points négatifs : The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.
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9,3
Points positifs : The seat was quite comfortable, the crew was great, and the food was actually pretty good.
Points négatifs : Going through customs and an additional security check prior to boarding was the worst. It caused the flight to depart 15 minutes late.
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Statut du vol
Itinéraires proposés par Brussels Airlines
Aéroports populaires desservis par Brussels Airlines
- Aéroport Bruxelles-National (BRU)
- Aéroport Genève-Cointrin (GVA)
- Aéroport Copenhague Kastrup (CPH)
- Aéroport Rome Aéroport Léonard-de-Vinci de Rome Fiumicino (FCO)
- Aéroport Madrid Aéroport Adolfo-Suárez de Madrid-Barajas (MAD)
- Aéroport Londres-Heathrow (LHR)
- Aéroport Vienne-Schwechat (VIE)
- Aéroport Stockholm-Bromma (BMA)
- Aéroport Manchester (MAN)
- Aéroport Lyon-Saint-Exupéry (LYS)
- Aéroport Budapest-Ferenc Liszt (BUD)
- Aéroport Nice Côte d'Azur (NCE)
- Aéroport Birmingham (BHX)
- Aéroport Venise-Marco-Polo (VCE)
- Aéroport Barcelone-El Prat (BCN)
Coordonnées de Brussels Airlines
- SN Code IATA
- +33 1 73 23 10 71 Appeler
- brusselsairlines.fr Consulter
Présentation de Brussels Airlines
Brussels Airlines, issue de la fusion entre Virgin Express et SN Brussels Airlines, est une compagnie aérienne belge. Depuis 2017, elle est une filiale de Lufthansa. Basée à Bruxelles, capitale de la Belgique, il s’agit de la compagnie aérienne du pays ayant le plus grand trafic de voyageurs.
La compagnie permet d’atteindre plus d’une centaine de destinations différentes. Celles-ci sont majoritairement situées en Europe, mais également en Afrique, en Asie et en Amérique du Nord. À noter également que Brussels Airlines fait partie de la Star Alliance et de l’IATA (l’association internationale du transport aérien). Cela l’aide à avoir des partages de codes (codeshare) avec plus d’une vingtaine d’autres compagnies aériennes, dont Air Malta, RwandAir et Royal Air Maroc. L’aéroport de Bruxelles Zaventem constitue sa principale plateforme de correspondance.
Sur la plupart des vols long-courriers avec le transporteur belge, il est possible de choisir entre une cabine en classe économique ou en classe affaires. Les passagers de la classe affaires bénéficient d’un accès prioritaire aux comptoirs d’enregistrement, aux contrôles de sécurité et à la réception des bagages. La classe affaires offre également un confort supérieur à bord de l’avion, avec notamment des sièges confortables pouvant être transformés en lits et incluant une fonctionnalité de massage. Enfin, les passagers de cette classe de service profitent de repas concoctés par des chefs belges à partir d’ingrédients biologiques de saison.
La flotte de Brussels Airlines est composée d’avions Airbus (A319, A320 et A330 surtout), de Boeing (737 essentiellement) et de quelques avions Sukhoï (Superjet 100). La compagnie est par ailleurs connue pour habiller certains de ses appareils aux couleurs d’icônes majeures belges, telles que Tintin ou René Magritte.
Conditions d’annulation de Brussels Airlines
La situation du coronavirus (COVID-19) évoluant de jour en jour, Brussels Airlines adapte continuellement ses conditions en conséquence. Veuillez contacter directement Brussels Airlines pour avoir les dernières mises à jour sur les frais d’annulation. Vous trouverez des informations actualisées sur les avertissements de voyage et les conditions de Brussels Airlines ici : Conseils aux voyageurs et conditions de Brussels Airlines.
Flightstats.com fournit les données sur les statuts de vols, les annulations, et les retards. Les données de Flightstats peuvent ne pas être exactes. Veuillez toujours confirmer les informations indiquées ici directement auprès de votre compagnie aérienne.