Trouvez un vol pas cher Strasbourg - Asie

Points positifs : "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Points négatifs : "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Points positifs : "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Points négatifs : "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Points négatifs : "Foot rests in economy - better ventilation options airflow"

Points négatifs : "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Points positifs : "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Points positifs : "The food and the entertainment"
Points négatifs : "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Food and service in business class were splendid."
Points négatifs : "Absolutely nothing"

Points positifs : "The service"
Points négatifs : "No entertainment. Late boarding."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "The plane was too hot"
Points négatifs : "Plane too hot"

Points positifs : "Food is really decent in economy. Good portions and variety."
Points négatifs : "Leg room seems tight compared to other airlines."

Points positifs : "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "Food and crew amazing..I guess Turkish airline going to be best"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "Lot of empty spaces"
Points négatifs : "Lot of rubbish on the plane"

Points positifs : "Largely pain free experience"

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Points négatifs : "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Points positifs : "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Points négatifs : "No negative points to make."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "The staff were very welcoming and the seats were very comfortable"
Points négatifs : "Flight was a little delayed"

Points positifs : "Inflight service was good."
Points négatifs : "Seat was a little uncomfy"

Points négatifs : "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Points négatifs : "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Points positifs : "Comfortable, on time and as always good service from Turkish Airlines"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points négatifs : "Timing"

Points négatifs : "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Points négatifs : "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Points négatifs : "The worst airline I have ever flown with, worst disruption management. No care for customers."

Points négatifs : "The worst airline I have ever flown with, worst disruption management"

Points négatifs : "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."

Points positifs : "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Points négatifs : "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "Everything"
Points négatifs : "Would highly recommend"

Points négatifs : "I could not use my ticket I was trying to extension date but customer services terrible"

Points positifs : "All is good"

Points positifs : "Friendly good service"
Points négatifs : "Istanbul changing gate to get to such long walk"

Points positifs : "Large screens, reusable dishes + silverware"
Points négatifs : "Plane was old, felt more squished and the seats did not decline. Also very note."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Points négatifs : "seats were very uncomfortable"

Points négatifs : "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Points négatifs : "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Points positifs : "Absolutely amazing service"
Points négatifs : "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Points positifs : "Pilot kept us informed throughout the flight."
Points négatifs : "Onboard services."

Points positifs : "Everything except delay"
Points négatifs : "Nil"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Free drinks"
Points négatifs : "Plane land on time"

Points positifs : "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Points négatifs : "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Points positifs : "Free wine!"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Reasonably comfortable seat"
Points négatifs : "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Points positifs : "Very helpful crew, good food."
Points négatifs : "Flight was one hour late."

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points positifs : "Space in cabin, friendly crew and nice food"
Points négatifs : "Shorter stoppage ;)"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points négatifs : "Punctuality"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Boarding was efficient. Everything else was average."
Points négatifs : "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Points négatifs : "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."

Points positifs : "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Points négatifs : "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."

Points négatifs : "It was not the same time because one hour and a half delays"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Staff were very nice. Flight arrived on time."
Points négatifs : "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points positifs : "Short flight but staff very attentive, food good."

Points positifs : "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Points négatifs : "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."

Points positifs : "All"
Points négatifs : "Nothing"

Points positifs : "Crew were excellent"
Points négatifs : "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Points positifs : "KLM are our airline of choice. A great full-service carrier with impecable standards."
Points négatifs : "Nothing"

Points positifs : "Usual faultless KLM experience"
Points négatifs : "Nothing."

Points positifs : "Pleasant crew. Appropriate and efficiently served snack."
Points négatifs : "Boarding and disembarkation were slow."

Points positifs : "Customer care was super supportive"
Points négatifs : "Inflight sandwiches"

Points positifs : "Just as I expected. And I made my last connection easily."

Points négatifs : "Travelled business class and was ace experience"

Points positifs : "Very friendly crew and on time with no problems."

Points négatifs : "Head support for 6 feet plus people on seats would be good"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Pleasant flight"
Points négatifs : "We were delayed & missed our connection"

Points positifs : "Entertainment was amazing"
Points négatifs : "Seats a bit hard"

Points positifs : "The entertainment was amazing"
Points négatifs : "The seats were a bit hard"

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Awful"
Points négatifs : "Everything"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points négatifs : "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"

Points négatifs : "Inflight was better than I expected. But needs upgrading air crafts."

Points négatifs : "My suitcase didn't come with the airline."

Points négatifs : "Not enough leg room"

Points positifs : "Efficient boarding system, clearly signposted. Professional staff"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Overall booking and airport was ok. Food was also actually quite good."
Points négatifs : "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Points négatifs : "Nothing special"

Points positifs : "Shirt flight but well catered, boarding was efficient and quick."
Points négatifs : "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Points positifs : "Good flight, arriving well on time."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Sandwich was incredibly tasty (although not much filling)"
Points négatifs : "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Points positifs : "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Points négatifs : "Flight departing late."

Points positifs : "Booked extra room seat which gave me good room for seating"

Points positifs : "Absolutely nothing!"
Points négatifs : "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Points positifs : "The aircraft was clean"
Points négatifs : "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Points négatifs : "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Points négatifs : "Bit cramped for space"

Points positifs : "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Points positifs : "On time"

Points positifs : "Very friendly crew"

Points positifs : "Very friendly and helpful personnel."

Points négatifs : "At some point the luggage was lost. here."

Points positifs : "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Points positifs : "Good aircraft, good service, on time, eventless"
Points négatifs : "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Points négatifs : "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Points négatifs : "Staff Curtsy and overall gestures!!"

Points négatifs : "Delay in take off 45 min!!!!"

Points positifs : "n/a"
Points négatifs : "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Points négatifs : "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Points positifs : "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Points positifs : "Amasing crew"

Points négatifs : "Our request for vegetarian meals got lost after a glight was cancelled."

Points positifs : "Crew very professional"
Points négatifs : "Boarding was a little confusing"

Points négatifs : "Really hard to get boarding passes online"

Points positifs : "Excellent service"

Points positifs : "Had decent room space seats comfortable"
Points négatifs : "My luggage could have arrived for a start"

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points positifs : "Yes"
Points négatifs : "Everything very good"

Points positifs : "Amazing crews!"
Points négatifs : "N/A"

Points positifs : "cbvghjkl;"
Points négatifs : "mmmm"

Points positifs : "Flight was in time"

Points négatifs : "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Points positifs : "The crew was efficient and friendly. The plane took off on time and landed on time."
Points négatifs : "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Points positifs : "The transfer times were excellent"

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points négatifs : "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Points négatifs : "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Points négatifs : "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."

Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Points positifs : "Staff and services all very good definitely"
Points négatifs : "Everything was brilliant"

Points positifs : "DIY snack area"
Points négatifs : "Food and seating"

Points positifs : "On time, staff was nice."
Points négatifs : "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Points positifs : "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Points négatifs : "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Just a routine flight but done with perfect execution."
Points négatifs : "Nothing."

Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."

Points positifs : "Not much expected as it was a budget trip."
Points négatifs : "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Points positifs : "Food was good, crew was very professional and courteous. Flight was smooth."
Points négatifs : "Coach was cramped and the video system didn’t work very well"

Points négatifs : "Engine noise in the cabin is loud."

Points positifs : "Nothing"
Points négatifs : "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Points positifs : "Great service"

Points positifs : "Friendly crew, good meal and entertainment"
Points négatifs : "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Points négatifs : "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Points positifs : "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Points positifs : "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Points négatifs : "Slight issue with headphone connection, was not the only passenger."

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points positifs : "The free glass of red wine when the plane finally took off."
Points négatifs : "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Points positifs : "Everything!"

Points positifs : "nice drink selection on board flights"
Points négatifs : "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Points positifs : "Crew was very nice and the plane was clean and comfortable"
Points négatifs : "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"