1::30 de retard ,sans avertissement , debout devant le guichet d embarquement Sur Booking Personnel à bord en revanche très bien
Flight delayed, no explanation why, no apologies
Points négatifs : "Des hôtesses polies et courtoises çà doit être en supplément."
Points positifs : "Embarquement en avance. Donc moins la course que d’habitude."
Points négatifs : "Ne pas nous faire embarquer aussi tôt si c’était pour nous garder 45mn à terre dans l’avion."
Points positifs : "Very little to like flying like this"
Points négatifs : "This is a cut rate airline and if that is what you want and nothing else available this is your flight"
Points positifs : "Very clean and comfortable cabin."
Points négatifs : "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Points positifs : "Rien"
Points négatifs : "Avoir le vol sans retard"
Points négatifs : "It is worth the price we paid for our round trip tickets. We were scrunched in, there are no frills. There is no food unless you want to buy it. Like I said, no frills, but worth the cheap ticket."
Points négatifs : "Être à l’heure pour une fois"
Points positifs : "On se sent en sécurité. Les vols se passent très bien. Pas de retard."
Points négatifs : "Je chipote car tout est assez efficace. Mais l’affichage de la porte était erroné, et un d’attente debout avant de pouvoir embarquer. Et des bus pour aller à l’aéroport une fois atterri. Mais franchement je n’ai rien à signaler de négatif. Les vols sont très efficaces pour un prix très abordable."
Points positifs : "L'équipage"
Points négatifs : "Le retard."
Points négatifs : "On nous a imposé de mettre notre bagage cabine en soute : 20’ de perdue à l’arrivee. Honteux"
Points négatifs : "Nothing at all."
Points positifs : "Flight crew was nice!"
Points négatifs : "Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?"
Points négatifs : "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Points négatifs : "Seats are very small. Luggage space limited."
Points positifs : "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."
Points négatifs : "On m’a pris mon bagage avant de monter dans l’aVion !! 2h avant le départ c’est trop juste !! Beaucoup de contrôles et d’attente À Marrakech"
Points positifs : "Je n'ai jamais un décommander mon vol car le site Kiwi parlequel j'ai acheté les deux billets ne répondait pas"
Points négatifs : "la fait de ne pouvoir décommander mon vol même par téléphone sur Kiwi.com si bien que j'ai du acheter deux autre vols ave Royal Air Maroc, que je vous recommande vivement."
Points positifs : "Nothing about easy jet we made it on time and they said gate was closed so false. Sat at airport for 45min till 6pm prior to flight taking off. Says flight was for 6pm and 5:15 tell us gate is closed great way to rob us from our money."
Points négatifs : "Everything"
Points positifs : "Crew was friendly and courtious"
Points négatifs : "Long lines waiting to board. No pkace to sit, no bathrooms, nothing. On-board weird 40 min tarmac delay. No offer of water or anything not glued to a price tag. Come on - people need a drink of water after hours sitting on a plane and standing in lines. Unbelievable!"
Points positifs : "Liked the easy check in"
Points négatifs : "Didn’t allow me to take bagpack and my carry on at the same time"
Points positifs : "I don't recall liking much of anything."
Points négatifs : "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Points négatifs : "The terminal was vary fare, no one to ask you supposed to keep some body at main terminal to guides us where to , I should say every body suffered today"
Points positifs : "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Points négatifs : "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Points positifs : "Respect des horaires"
Points négatifs : "Seuls les passagers embarquant à l’arrière ont été contraints de mettre les bagages a main en soutes car les seuls à prendre le tarmac"
Points positifs : "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Points positifs : "Nothing"
Points négatifs : "Check in was dreadful. Staff was not helpful. We were running late due to a connection and the employee told us to wait in line bc there was plenty of time. 15 minutes later and 15 minutes before boarding I went to front again where another woman said yes you need to check bags. Your site is not clear on baggage but that is pricey and should be stated more clearly. The range you state is nonsense. They charge the highest rate listed. There is no range. We boarded a bus to the plane which was also dreadful. We were in very last row. The only positive was that the flight was short!"
Points positifs : "Easyjet est une super compagnie"
Points négatifs : "Une heure de retard cause reconnaissance d’un bagage surnuméraire"
Points positifs : "NOTHING"
Points négatifs : "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Points positifs : "Efficient, fast, decent legroom as we were on the exit row."
Points négatifs : "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."
Points négatifs : "1h20 de retard"
Points positifs : "Pas grand chose !"
Points négatifs : "Salle d’embarquement trop petite, bar très sale et les toilettes n’en parlons pas tout ça a 07h30 qu’est ce que cela doit être en fin de journée. Pas assez de sièges, pas assez de personnel pour aider les voyageurs à l’auto drop bag. Avion pas très propre. Et vol en retard."
Points positifs : "Crew are friendly and helpful."
Points négatifs : "All beverages and food are for purchase. Not much of services."
Points positifs : "rien"
Points négatifs : "Trop de retard. Pas confortable."
Points positifs : "Équipage plutôt sympathique et souriant Les infos de retard de vol par mail"
Points négatifs : "Le retard du vol. Manque d’infos à l’aéroport. Trop d’attente avant et pendant l’embarquement."
Points positifs : "Adequate for short flight"
Points négatifs : "Cramped seating Long wait on jet ramp"
Points positifs : "Nothing."
Points négatifs : "My wife and I were traveling to Paris for our Honeymoon. Due to traffic, an accident, and a flat tire, it took us 3 hours to get to the Airport, even though it was a 1 hour ride. We were not allowed to check our luggage on to the plane because we were 1 minute late. Our flight was scheduled for 18:00 and the cut off for the luggage check was at 17:20. The EasyJet employees were very rude telling us we were late, despite the fact that there were people checking their bags on to that flight as we spoke. We will never again use EasyJet. Completely ruined our Honeymoon."
Points positifs : "Quick flight, great take off and smooth landing"
Points positifs : "Going through security it was easy"
Points négatifs : "The person now their policies their equipment most of all their personnel rude."
Points positifs : "The agent that helped me check in"
Points négatifs : "The flight was delayed, the doors were open and even when Iwas seated it was cold and I could smell fuel. I found it difficult to breath. I am very disappointed with the service"
Points positifs : "Encore Elena comme chef de cabine: quelle gentillesse, efficacité et quel charme!"
Points négatifs : "L'alerte à la bombe ou bagage abandonné à l'arrivée: 30 mn d'attente..."
Points positifs : "Départ à l'heure, équipage sympathique"
Points positifs : "AWESOME would do it again!"
Points négatifs : "Retard de plus de 3 heures"
Points positifs : "Punctual"
Points négatifs : "Ticketing crew was not the friendliest"
Points négatifs : "Retard de plus d'une heure"
Points positifs : "Flight crew was kind and helpful"
Points positifs : "Rien"
Points négatifs : "1 heure de retard comme d'habitude, c'est systématique, je n'ai jamais eu de vols Easy Jet à l'heure. Stewart pendant la queue à l'embarquement m'annonce que je n'ai droit qu'à un seul bagage cabine. Je n'avais "en plus" qu'un petit sac à main et m'a annoncé que si je ne le mettais pas dans ma valise je devrais payer en plus. Il s'est montré agressif et rustre. Cette nouvelle politique tarifaire est complètement démentielle. Je préfère désormais payer plus et ne pas me faire traiter comme du bétail."
Points négatifs : "pour ne pas perdre de temps et payer des frais supplémentaires je n'enregistre jamais de bagages en soute. pourtant sur ce vol Catane-Paris on m'a demandé de mettre en soute mon petit bagage cabine. du coup j'ai dû faire la queue, perdre un temps précieux à l'arrivée. dommage."