Trouvez un vol pas cher Toulouse - Angleterre

Points positifs : "The crew was very kind"

Points positifs : "Impressive service... amazing crew, very friendly and professional"

Points négatifs : "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Points négatifs : "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Points positifs : "The crews were pretty great!"
Points négatifs : "The regulating of the temperature."

Points positifs : "Usual faultless KLM experience"
Points négatifs : "Nothing."

Points positifs : "Staff were professional and polite."
Points négatifs : "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Points positifs : "Everything works and quick to get to destination."

Points positifs : "very nice crew"
Points négatifs : "my baggage was lost"

Points positifs : "Newer plane, crew was amazing, seats were adjustable"

Points positifs : "Fantastic gate agents!"
Points négatifs : "The food was terrible."

Points positifs : "The aircraft"
Points négatifs : "No overbooking next time!"

Points positifs : "The crew was great. The soecial meal request was hadled well despite oversight."
Points négatifs : "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Points négatifs : "Flight got delayed 30 minutes"

Points positifs : "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Points négatifs : "Too hot inside the aircraft"

Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Points négatifs : "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Points positifs : "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Points négatifs : "Doesn't"

Points négatifs : "Boarding was very slow."

Points négatifs : "Entertainment"

Points positifs : "the drinks"
Points négatifs : "seat reservation. having to pay for luggage...."

Points négatifs : "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Points négatifs : "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Points positifs : "Food, entertainment and crew was exceptionally friendly."
Points négatifs : "Seats not great for such a long flight."

Points positifs : "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Points positifs : "Crew was nice and friendly"
Points négatifs : "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"

Points positifs : "The crew were really helpful with people who had tight connections because of the delayed flight"
Points négatifs : "I wish they had WiFi"

Points négatifs : "Long haul flight made pleasant by KLM"

Points positifs : "The crew was amazing and the food was great."
Points négatifs : "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Points positifs : "Everything was good except for the entertainment consul for one of our seats."
Points négatifs : "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Points négatifs : "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Points positifs : "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Points négatifs : "Transfer point needs upgrade."

Points positifs : "Good"
Points négatifs : "Nothing"

Points positifs : "They considered my reguest of vegiterian food."
Points négatifs : "I have no complaints."

Points positifs : "Best airline in the business quick efficient and outstanding service What else can you say"

Points négatifs : "My suitcase didn't come with the airline."

Points positifs : "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Points négatifs : "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Points positifs : "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Points négatifs : "Nothing"

Points positifs : "Very pleasant, professional crew"
Points négatifs : "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Points positifs : "Landing"
Points négatifs : "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Points positifs : "Flight crew very nice"
Points négatifs : "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Points négatifs : "Nothing special"

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Efficient crew"
Points négatifs : "Long, slow line at check in. Not many new movies or tv shows"

Points positifs : "Good selection of movies."
Points négatifs : "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Points positifs : "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Points positifs : "Comfort was better than on the previous Dash-8. Food was OK."
Points négatifs : "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Points négatifs : "The breakfast scone was disgusting but dinner was great!"

Points négatifs : "Our reservation on the initial flight have been cancelled. We had to take the next day flight. British Airways and American Airlines accused the other to be responsible so it took us 4 hours at the counter -with our 5 and 3 years old- to be rebooked and we payed the hotel night!"

Points positifs : "Everything.."
Points négatifs : "The food,."

Points positifs : "Crew are helpful, attentive and friendly."
Points négatifs : "Seats in Business Class are just okay, not great, but are completely doable for short flights."

Points positifs : "Nice crew"

Points positifs : "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Points négatifs : "Food was awgul"

Points positifs : "Not much"
Points négatifs : "Food was horrible"

Points positifs : "Seats were comfortable... that's about it"
Points négatifs : "Firstly at check in the BA staff could have mentioned the gate was miles away and there's a second passport control to get through... I have a 82 year old dad I was helping navigate around the airport. Secondly on the flight out and back they ran out of the M+S food they so proudly advertise in the menu on board... you have to pay for it which is fine... but I would have liked to have bought some! So the few people higher up in the rows had the opportunity... row 15 and lower didn't..."

Points positifs : "Flight was comfortable. Reached 20 mins before time Leg space was ample."

Points négatifs : "Flight booked last minute and once payment taken showed a one hour delay. Became a 1.5hr delay and missed the birth of my child because of it. Devastated."

Points négatifs : "I am emerald on one world. In the departure flight I was not able ot reserve an aisle seat during online checkin ( need to get up on flights quite a bit for health reasons). I had been assigned a window although aisles, my preference, were available. I sought to change seats from window to aisle and would have been charged USD $18 (on a flight within europe - why dollars?). The BA staff said the website would be fine on the return journey - but it was not. I arrnved at teh airport (not having checked in as I didn't want a window) and the BA staff person in 46 at 6:45pm simply said that's impossible to change anything - no apology; she seemed rather irritated to be asked. I then went to security and the machine for priority queue did not permit me to enter - it said 'invalid ticket'. Then the flight was significantly delayed. So all in all not a great day."

Points négatifs : "No entertainment on a long flight. Not good."

Points positifs : "Size of plane"
Points négatifs : "Our buggy was broken at landing, fragmented communication at each contact point- embarassing for a company like BA and frustrating for loyal customers like myself"

Points positifs : "Comfortable seats and good service"
Points négatifs : "No USB port"

Points positifs : "I have nothing more to say about British Airways, What I have to say about British Airways is Excellent.In terms of customs services they are number one in the whole world."

Points positifs : "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Points négatifs : "Everything seemed to go smoothly so no negative comments."

Points négatifs : "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."

Points positifs : "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Points négatifs : "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."

Points positifs : "Staff were good"
Points négatifs : "The food and drink are not free anymore"

Points positifs : "Nothing"
Points négatifs : "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"

Points positifs : "I was traveling alone with my baby. Everyone was very helpful"

Points positifs : "Everything was ok. Just OK. Decent meal - if small."
Points négatifs : "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."

Points positifs : "I'm sure there was something but nothing comes to mind."
Points négatifs : "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."

Points positifs : "Discreet and attentive customer service"
Points négatifs : "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"

Points négatifs : "Moved from a reserved window seat to a middle seat so they could add another business class row"

Points positifs : "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Points négatifs : "Nothing"

Points positifs : "Clear boarding, polite crew and a terrific set of films and TV shows."
Points négatifs : "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."

Points négatifs : "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."

Points négatifs : "Low quality of the food !!!"

Points positifs : "staff were good"
Points négatifs : "out of date entertainment food"

Points positifs : "Nice plane. Great movies"
Points négatifs : "Breakfast poor quality. Disorganised boarding"

Points positifs : "Food was very pleasant Choice of entertainment was good"
Points négatifs : "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."

Points positifs : "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Points négatifs : "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"

Points positifs : "Nothing"
Points négatifs : "High cost airline, no service. Food and drink have to be paid for now, prices are ridiculous. Crew rude and unattentive. Easy Jet and Norwegian way better and significant cheaper."

Points positifs : "Easy and quick boarding. Dinner tasty, but it is hard to cut a fillet steak without hitting the next passenger in the elbow"
Points négatifs : "Only one check-in agent running all desks including bag drop - long wait. 19 year-old 747 had narrow seats in premium economy, uncomfortable and too much body contact with adjacent passengers. Outbound to SFO in an Airbus 380 had sparkling wine pre-take off, hot towels twice, this DEN-LHR flight only had juice or water on offer (crew said "don't serve that on this route") no hot towels, crew's objective seemed to be get around cabin in one go and leave Pax to it Breakfast was abysmal, soft-pretzel roll, no juice or water served, just indifferent coffee"

Points positifs : "Cleanliness"
Points négatifs : "Attittude of Ground Staff and difficult to find check in counters at CDG airport"

Points positifs : "Usual BA - professional service"
Points négatifs : "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."

Points positifs : "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Points négatifs : "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."

Points positifs : "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Points négatifs : "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."

Points positifs : "The crew on the aircraft were very friendly and polite."
Points négatifs : "Not BA's fault but Nairobi is probably one of the most uncomfortable airports. We paid to go into the Aspire Lounge but was surprised that BA do not have a lounge. We flew Premium Economy but didn't think we got that much extra for the amount paid. Breakfast was one breakfast bar and that was it."

Points négatifs : "Cabin luggage is too big for regional aircraft. Size limits need to be imposed more strictly."

Points positifs : "Usual efficient BA. Understated customer care"
Points négatifs : "Flight was delayed. BA has started charging for sandwiches in economy. Have they decided to join the ranks of Ryan air and EasyJet? What next - Charging for food and drinks in economy on long haul and become like American, United and Delta? Where is the brand defferentiator? Someone in BA needs to understand that BA is perceived as a premium brand. Don't devalue it"

Points positifs : "The crew as ever were excellent"
Points négatifs : "Who ever took the decision to charge for food and drink but still charge BA fares must have been a Trump Supporter!"

Points positifs : "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."

Points négatifs : "Food was not up to BA standard"

Points positifs : "Great flight, Schedule is very practical , comfortable"
Points négatifs : "Check in personnel was very slow, and ironically telling people to hurry at the gate while taking very long time to deal with them at the check in counters. Not very helpful or polite when asked for extra luggage shipping."

Points positifs : "Absolutely nothing"
Points négatifs : "Being trapped at Edinburgh airport. The incompetence of BA. The shocking state of their aircraft. Their inability to understand customer service."

Points positifs : "Crew were very efficient and friendly"
Points négatifs : "Premium economy seats weren't as good as Singapore airlines ones. The seats had small screens and leg room was a bit restricted"

Points positifs : "Premium economy seats - even the old ones that were on this flight - are still a better experience than economy but I didn't find the difference in price worth what was delivered."
Points négatifs : "Service was scattered compared to the LHR > JFK leg. No "welcome aboard" drinks, staff seemed very distracted, frantic and a bit disorganised. Food was very disappointing and I'm pretty sure it gave me a sick stomach for 24 hours after."

Points positifs : "The whole experience was depressing."
Points négatifs : "BA operates T5. It's their hub. They operate to a schedule. Aeroplanes come and go at the same times every day. So why did our flight land, and the ground crew were taken by surprise - "Ooo look - a plane! Full of passengers! And us working at an airport... Who knew?! Do you think the lights are attracting them? Let's all hide and perhaps they'll go away..." We landed from Edinburgh, taxiid in, and parked. No airbridge - don't be silly! And a 20 minute wait to disembark while they rousted a few idle layabouts out of their fetid pits of sloth to stand around and occasionally wave an arm in a desultory fashion in tne general direction of the shopping centre - sorry, "terminal building". Terminal is the right word. From now on I'm joining ABBA - Anyone But British Airways - not least to avoid Terminal Five..."

Points négatifs : "When you book BA and end up with Iberia, that’s definitely not what you want..."

Points négatifs : "Ok"

Points positifs : "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Points négatifs : "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."

Points positifs : "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Points négatifs : "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"

Points positifs : "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Points négatifs : "I had no complaints - the flight was just what it should have been ie no issues"

Points négatifs : "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."

Points négatifs : "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."

Points positifs : "NA"
Points négatifs : "Don’t delay flights that messed my return"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points négatifs : "Fly on time"

Points négatifs : "This flight was cancelled"

Points négatifs : "Crew politeness"

Points négatifs : "Politeness of the crew"

Points positifs : "Arriving ahead of time"
Points négatifs : "Too hot in the plane"

Points négatifs : "Ibéria offers a terrible service to its customers"

Points négatifs : "Ibéria offers a terrible service to its customers"

Points positifs : "The aircraft comfort"
Points négatifs : "Do the checking before not 15 min before the departure"

Points positifs : "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Points négatifs : "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"

Points positifs : "Spacious plane."

Points positifs : "To check in took so long . I could have used the automated check in but my code was not recognised. Travelling as a couple we were given separate seats .The staff did not even see fit to even tell us.Poor meals. the cabin crew looked harassed."
Points négatifs : "Send emails reminders to offer web check in."

Points négatifs : "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Points positifs : "On time"
Points négatifs : "SEAT was not confortable"

Points positifs : "Al the devices provided"

Points positifs : "Not a lot."
Points négatifs : "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Points positifs : "Speed of boarding and disembarking. Comfortable seats."
Points négatifs : "Slight delay"

Points positifs : "We arrived on time!"
Points négatifs : "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."

Points positifs : "The food was nice."
Points négatifs : "There was no water in business class toilets. The staff are not polite."

Points négatifs : "I can’t rate it is it left without us"

Points positifs : "Nothing"
Points négatifs : "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"

Points négatifs : "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"

Points positifs : "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."

Points positifs : "Good, quick flight!"
Points négatifs : "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."

Points positifs : "The attention, food and entertainment available on board"

Points positifs : "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Points négatifs : "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Points positifs : "fast boarding"
Points négatifs : "food is expensive"

Points positifs : "Turist class is now low cost class too"
Points négatifs : "Overall a very uncomfortable journey"

Points négatifs : "Iberia lost one of our bags and also broke our stroller"

Points positifs : "I like the staff and the generous host of them"
Points négatifs : "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."

Points positifs : "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Points négatifs : "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."

Points positifs : "Airbus 320"
Points négatifs : "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Points positifs : "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Points négatifs : "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."

Points négatifs : "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."

Points négatifs : "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."

Points négatifs : "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Points positifs : "That we at least got some water"
Points négatifs : "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"

Points positifs : "Nothing in particular"
Points négatifs : "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"

Points positifs : "Excellent"
Points négatifs : "Very good"

Points positifs : "Absolutely on time!"
Points négatifs : "The boarding was slow"

Points négatifs : "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."

Points positifs : "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Points négatifs : "Passengers moved their seats all the way back without considering people behind them. Very small leg room."

Points positifs : "Crew was very nice and the plane was comfortable"
Points négatifs : "There were no outlets nor entertainment, and boarding was a little long"

Points positifs : "Baggage drop informed gave us a heads up of extra charges to additional carry on bags if they need to be placed as hold luggage at gate, so we were able to check them at bag drop and save lots of money!"
Points négatifs : "Flight could have been on time."

Points positifs : "Nothing"
Points négatifs : "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."

Points négatifs : "The seat was broken, it did not recline so it was super uncomfortable. The crew was not very friendly, the boarding was late"

Points négatifs : "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."

Points négatifs : "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."

Points négatifs : "The flight was delayed 2 hours. As a very tall person, I was put in the backmost seat, which is the only row which doesn't recline."

Points positifs : "Budget airline comfort"
Points négatifs : "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"

Points négatifs : "Boarding was haphazard, food had to be paid for, even water and the flight was delayed"

Points positifs : "The crew was AMAZING!!"

Points positifs : "Very efficient."
Points négatifs : "Flight was delayed 1.5 hours."

Points négatifs : "Delayed ! Jet bridge was a mess and super hot! Almost passed out from heat"

Points négatifs : "Followed online checking, wasn’t seated with my wife, called support, they told me to ask a stewardess when I board. So she is terrified of flying and had a horrible flight sitting with 2 strangers. Had to pay for baggage, I just finished traveling all over Greece, never paid for baggage, until Easy Jet.. I wasn’t impressed at all with Easy Jet and will never book with them."

Points positifs : "Quick checkin"
Points négatifs : "I wish I knew checking a bag at the airport was more expensive than buying online, almost double the price!"

Points négatifs : "Boarding delayedchaotic"

Points négatifs : "A 9.10pm flight from Split to Gatwick last two and a half hours late due to “.... we were assigned the wrong aircraft so we had to wait for a new aeroplane!!!”"

Points positifs : "Friendly staff okay service"
Points négatifs : "There was a problem with the plane when everyone was boarding then was told to go back to the boarding gate because the plane was not ready yet. Then had to check in to the gate again. Journey was a bit rough too."

Points négatifs : "2h delay"

Points positifs : "Easy check in and boarding."
Points négatifs : "Seats are uncomfortable but again it’s made just for short distances"

Points négatifs : "Long Delay Rushed and limite food offering Aborted landing"

Points négatifs : "Bag drop at Malaya was an absolute shambles. Never seen such a disorganised procedure."

Points négatifs : "EasyJet flight was delayed in boarding by over an hour. It happens. What's bad is they knew it many hours in advance but they still made passengers check in and go through security only to wait in a departures area without enough seats, meagre food offerings, and poor air conditioning service."

Points positifs : "Bigger plane, which was better."
Points négatifs : "Flight delayed Not enough food on plane. Boarding took forever long long queues at Lisbon but security was surprisingly fast. Landed 40 min late"

Points négatifs : "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"

Points positifs : "nothing"
Points négatifs : "The plane had a hole in the wing. we sat for an hour on our sits till we got an engineer to look at it and put sticky tape. It was very stressfull flight. we couldnt go to the toilets while we were sitting on the tarmac for 1 hr"

Points négatifs : "flight delayed"

Points négatifs : "Too warm in airplane at boarding and took to long to cool"

Points positifs : "Super quick boarding and luggage retrieval, didn't really speak to any of the staff but all seemed lovely, and everything was clean too, flight did what it's meant to"
Points négatifs : "Not as much room as on other air lines to sleep with your head on the table (but you might not sleep like that so would be fine)"

Points positifs : "Flight itself was fine. Crew friendly and efficient."
Points négatifs : "The flight was diverted to BOURNEMOUTH and 200+ passengerss left completely stranded and having to make their own way back to Gatwick as no onward travel provided. Appalling!"

Points positifs : "Crew was very good keeping everyone happy"
Points négatifs : "Delayed and boarded plane and sat for 2 and half hours before taking off."

Points négatifs : "Easyjet just takes no legroom to the next level. I guess you get what you pay for."

Points positifs : "Efficient, friendly crew, excellent announcements from the flight deck"

Points négatifs : "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"

Points négatifs : "Late for 30 min overall, long boarding queue, coffee was so-so"

Points positifs : "Good crew."
Points négatifs : "Flight was an hour late! Cabin interior looking tired and the seat was not particularly comfortable."

Points positifs : "The crew were great. The waiting rooms in Basel euroairport were good"
Points négatifs : "A 7am flight with a two hour delay so we got up at 4am for nothing. The email woke us at 4am and said we must still check in at the same time. Once boarded we had a further delay of half an hour. The queues were quick at Basel but dreadful at passport control at Gatwick. Presumably because were were so late. Meant we had to run and stress ourselves to get next transport. We are too old for all that. If not for all that I would have been saying what a great flight"

Points positifs : "Friendly staff. Quick trip"

Points positifs : "I thought the crew members were nice. Probably because they feel like they have to make up for the fact they are required to completely rip off the passengers... I mean not to even provide free water..."
Points négatifs : "This company will gauge you for money. It’s a complete joke. To check two smal bags they charged me $94 euros, which unfortunately I had no other option but to pay. The easy jet representative charging me for the bag check treated me like I was stupid for not checking the bag online. I didn’t know until late that I was going to need to check a bag... The flight boarding was completely unorganized. They shuttled 3 bus loads of people to the plane and had everyone board on either end of the plane, making it so people had to scoot past each other both ways to get to their seats creating a traffic jam. The biggest insult was they don’t even provide water unless you pay for it. All the food and drink must be paid for. Not only that they have a magazine for items you can buy while flying with them. It felt so commercialized and like a complete rip off. I will never fly with easy jet again. Oh and I forgot to mention, the plane was dirty when we loaded. There was a dirty tissue under my seat and trash in then compartment in front of me."

Points négatifs : "Late"

Points positifs : "Staff courteous and helpful, information mostly good including on delays. Food and drink options on flight mostly good though additional cost. Plane clean and comfortable enough for a 3hr flight."
Points négatifs : "Random seat allocation without additional payment, Split airport is small and cramped with lots of people sitting / lying on the floor due to lack of seats - they appear to be building a new terminal to upgrade this. Food / beverage options at Split poor with large queues and low quality. Flight delayed circa half an hour. Person behind me kept putting knee in my back whilst talking loudly to neighbours despite me asking him to refrain... Split airport process of bag drop then security then passport control did lead to repeated queueing though not for a huge amount of time. Suggests the systems are not quite as high tech as other airports. No entertainment applicable to this flight."

Points positifs : "The fares are extremely affordable."
Points négatifs : "The high luggage fee."

Points positifs : "Easy boarding and quick to receive baggage in Gatwick"
Points négatifs : "Late opening of check-in. 2 desks allocated so 2 long queues. 20 mins into check-in the queue I was in changed to priority boarding. This necessary information should have been indicated in advance as 90% of the passengers were in the wrong queue. As for aircrew 1 of the female crew was miserable as sin and unhelpful to most passengers"

Points positifs : "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Points négatifs : "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."

Points positifs : "Not a lot."
Points négatifs : "Seats were changed without notice meaning my girlfriend and I were seated separately even though we were on the same booking - and the crew were less than helpful in resolving this, we had to correct the issue ourselves with another willing passenger. The flight was delayed by an hour and no real explanation or apology was offered. Terrible end to an incredible holiday."

Points positifs : "Legroom"
Points négatifs : "Gate agent"

Points négatifs : "Why make you board the plane and then tell you there is a 45 minute delay"

Points positifs : "Staff were excellent. I felt valued as a passenger. EasyJet seem to try to improve their process continually."
Points négatifs : "Nearly every EasyJet flight I take is delayed. I know this can be beyond their control but I think scheduling is a bit tight. That said they keep you updated often and delay times go down as well as up."

Points positifs : "I did not like, I must pay 60 euros, that is no fear! Por mi maleta de mano."
Points négatifs : "Ni un solo vaso de agua nos dieron, eso es una grosería"

Points positifs : "Value"
Points négatifs : "Speedy boarding is shambolic"

Points positifs : "I paid extra for exit row seats (more legroom) and speed boarding, and it was worthwhile."

Points positifs : "Crew was nice"
Points négatifs : "Baggage policy is very unclear. Boarding procedures are slow and inefficient. Seats are uncomfortable. Air didn't function and the flight was very hot."

Points positifs : "Adequate leg room"
Points négatifs : "Rough landing"

Points positifs : "Crew was friendly and the boarding process was relatively smooth."
Points négatifs : "The A/C made the cabin so cold that I am still shivering nearly two hours after landing. The cabin was cramped and uncomfortable, but I have experienced less comfortable seats on other budget airlines."

Points positifs : "the plane was really nice and smooth flight"
Points négatifs : "seat didnt lean back and nothing to read or watch."

Points positifs : "This was the worst boarding process we’ve ever experienced. It wouldn’t take much effort or common sense to bring some order to it. Ridiculous!! Also, as others have said, they really get you on the baggage fees, and push you by email to check in early and charge you for it. We waited until a few days prior to check in for free, but then we were unable to sit together... We did arrive on time and the flight went very smoothly."

Points positifs : "Nothing"
Points négatifs : "Unnecessary charges,Dodgy website,Very bad reputation and seems you don’t give a toss.Your chat service does not work you spoil people ‘s joy when they use your service .It is just horrible"

Points positifs : "Seats have plenty of legroom and flight was good."
Points négatifs : "Boarding slow and in the rain to get on board. Attendants spoke too quickly."

Points positifs : "Very little"
Points négatifs : "I tried to check in on line but their website had major issues. When I arrived at the airport, Ryanair hit me with a 40 Euro surcharge for not checking in on line. Worst airline I have ever experienced in my 40 years of airline travel."

Points positifs : "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."

Points positifs : "I couldn’t confirm my flight because I never received an appropriate code to verify my trip. The codes I entered were ineffective. I read I could confirm it upon arrival and after bringing my receipt to the customer service desk, they claimed my flight was not confirmed and I need to pay $40 in Euros. I feel deceived and lied to."
Points négatifs : "I didn’t like concern for customer care and placing blame on travel agency instead of taking responsibility. I had a receipt and someone accepted my money. My contract for a flight was made the moment my money was received!"

Points positifs : "The disembark at stansted was fast and passport control was easy."
Points négatifs : "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."

Points négatifs : "The service overall"

Points positifs : "Friendly crew. And that is it. The plane was poorly constructed inside but managed to land without falling apart. I prefer not to fly Ryan again."
Points négatifs : "They seated us apart because we wouldn’t pay extra. Seats are cheap, uncomfortable, and don’t recline. Baggage policies were ridiculous but weren’t enforced. Very little legroom. We had to walk up the stairs and down on arrival. Apparently a proper gate costs extra."

Points négatifs : "Two hours delayed"

Points positifs : "Cheap"
Points négatifs : "Flight was late. They announced that it was time to start boarding so we left our seating area in the airport just to go stand around for a half hour. Then they scanned our passes and made us stand outside in the windy cold for another 15 minutes. They should’ve let us stay where we were until the plane was actually ready."

Points positifs : "Not much"
Points négatifs : "It’s in the title. Late. Lots of queuing. Why are Ryanair’s seats made so uncomfortable?"

Points positifs : "Spacious seats with leg room"
Points négatifs : "Too much talking over intercom"

Points positifs : "Everything . Staff, efficiency ,boarding process"
Points négatifs : "Nothing I can think of"

Points négatifs : "Unacceptable waiting time for baggage"

Points positifs : "We arrived"
Points négatifs : "Delayed"

Points positifs : "Crew very polite and took excellent care of my 83 year old mother"

Points positifs : "Passengers and crew were nice. The basic price is ok, but many people buy "extras" like "privileged" boarding, and seats next to friends/relatives, so not so cheap overall."
Points négatifs : "I don't understand Ryanair policy on random seat assignment. It delays boarding while passengers negotiate on swapping seats. I guess it's just a cynical ploy to extract more money, like the privileged boarding scam. In Palma, the departure board went from Delayed to Boarding without any announcements. The plane was late arriving and the crew blamed the ground staff. The ground staff were certainly slow coming to the plane at Stansted. I wonder if they are disenchanted with Ryanair too. We will actively avoid Ryanair where possible, and advise others to do so."

Points positifs : "Cabin baggage management"
Points négatifs : "Hold baggage took over half an hour to arrive. Loot enough seats in gate at airport of departure"

Points positifs : "Toulouse airport unbareably hot."

Points négatifs : "Gates announced too late"

Points négatifs : "Flight was delayed, very uncomfortable seat, excessive waiting time even after landing, cabin crew weren’t welcoming"

Points négatifs : "All flights were cancelled no refund. Ryanair rebooked me without letting me know, and then told me at the airport they could not check me in."

Points positifs : "Crew: cheerful, kind Smooth flight"
Points négatifs : "Very crowded conditions at the gate and on board"

Points positifs : "The most relaxed Ryanair flight I have ever been on"

Points négatifs : "Having chosen a seat in the emergency exit row, was told that I couldn't use my jacket to cover myself while I slept; I either had to wear it or store it in the overhead locker. I understand that this row needs to be kept clear in case of emergency (as the name indeed suggests), but I don't see much difference between wearing the coat and using it to cover myself. Worse than that though was the way the stewardess communicated this to me with a cold stare. I'm waiting for the day I can write a positive review of a Ryanair flight."

Points négatifs : "The worst of all the budget airlines"

Points positifs : "Got from point A to point B without any hassle. I passed out as soon as I got on the plane and there was nothing that kept me from sleeping."
Points négatifs : "Boarding seemed a bit tedious and there was a lot of unnecessary standing around."

Points positifs : "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Points négatifs : "You can give to pasenger one drink (coffee) like preasen!?"

Points positifs : "I was allocated an emergency exit seat, luck of the draw. It was the only flight left going to the UK following the extreme weather in CPH and UK."
Points négatifs : "No tables in the seat backs! Gaudy decoration and plastics that had clearly been designed to be hard to damage. It felt like a kebab shop in a rough area or the custody area in a police station."

Points négatifs : "Flight was delayed, no apology by Ryanair."

Points négatifs : "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"

Points positifs : "Cheap ticket"
Points négatifs : "Delayed an hour, have to pay for any seat now, regardless of when you check in. Boarding was horribly slow and inefficient. Absolutely rubbish and I never want to fly with them again."

Points positifs : "The price. That's about it. The only reason to fly RyanAir"
Points négatifs : "Boarding is a joke. Priority Boarding (paid) is a joke. Flight was 90 minutes late departing. Seats are so uncomortable and don't recline. Temperature in airplane was too hot. No overhead storage room so if you are travelling light (small bag) you get penalised and have to sit with it at your feet. Truly not the way to fly for anything more than an hour's flight."

Points positifs : "Cheap and cheerful great service very efficient"
Points négatifs : "Very bumpy landing at Glasgow"

Points négatifs : "You don't take US credit cards!"

Points positifs : "So quick and easy"
Points négatifs : "Shortage of seating in boarding area."

Points négatifs : "Good"

Points négatifs : "Typical indifference at Lisbon where we were sent to the gate at expected time but there was no plane - it left 40 mins late. So we left an area with seating, toilets etc and stood for 90 mins waiting to board. They KNEW there was no plane - we saw it arrive AFTER our supposed takeoff time. They'll blame the airport info but it must be sorted. Everywhere, every time we come last. No more flying for us."

Points positifs : "NOTHING. I haven't had a worse airport/airline experience. I would NEVER fly this airline again. No matter the cost. HORRIBLE I felt taken advantage of and swindled. Not to mention incredibly uncomfortable."
Points négatifs : "EVERYTHING. Ryanair is hands down the most horrendous airline I've encountered. What a joke. I can't believe they're in business."

Points négatifs : "Delayed for boarding the aircraft"

Points positifs : "Staff were friendly"
Points négatifs : "Huge delay of 9.5 hrs No indication of issues Bought a priority boarding ticket but no queue for it Seats as uncomfortable as always"

Points positifs : "Crew's attention. Flight's punctuality and price."
Points négatifs : "No entertainment on board."

Points positifs : "I liked that I'd be off in 2hrs"
Points négatifs : "This airline is horrible. Unless prices are significantly lower, any other European airline is significantly better"

Points positifs : "Friendly staff"
Points négatifs : "Wait to get in the bus that took us to the plane where there was not enough bus to accommodate everyone"

Points négatifs : "An hour late"