I don’t understand why if masks are still mandatory inside the plane, only half of the people were wearing it. And the crew did not say anything to the people not wearing the mask
Points positifs : "The price is ridiculously cheap."
Points négatifs : "The seats are tiny. No entertainment. Could not hear or understand the announcements."
Points positifs : "Great entertainment options on the seat-back screen and bonus points for being able to watch while waiting on the ground for an hour and not having it shut down a half hour before landing."
Points négatifs : "Overall, a good experience, but we sat on the ground for an hour after boarding. Never got a clear explanation and flight attendant said she didn't know either. The seat I was assigned to was completely warn out and my body was feeling it by the end of 8 hours of sitting."
Points positifs : "Crew, speed of boarding, timelines"
Points négatifs : "Food, entertainment, space"
Points négatifs : "Baggage charge I was not aware of"
Points négatifs : "Leg room entirely tooooo small . No one over 5’5” could possibly feel comfortable ."
Points positifs : "FLIGHT WAS EARLY DEPARTING FLIGHT WAS SMOOTH"
Points négatifs : "FLIGHT ATTENDANT WERE OVERLY CHATTY AND SERVICE WAS INATTENTIVE. NO SECOND BEVERAGE SERVICE. LONG WAIT FOR TRASH COLLECTION. THE FREE WIFI DOES NOT WORK - MY IPHONE KEEPS SAYING THAT THE SERVER CANNOT BE REACHED OR DOES NOT RESPOND. THIS WAS THE SAME ON THE PREVIOUS FLIGHT. ATTENDANT PROMISED TO HELP BUT NEVER CAME BACK. FLIGHT LANDED 35 MINUTES AND CALLED FOR MY RIDE - BUT PLANE WAS HELD IN TAXI WAY RESULTING IN ME AND MY RIDE BEING PUT ON HOLD FOR A LONG TIME. THERE WERE PLENTY OF OPEN GATES, BUT THE WORD FROM THE COCKPIT WAS THAT THEY WERE WAITING FOR ANOTHER PLANE TO DEPART."
Points positifs : "Crew was very helpful when my wife became ill."
Points négatifs : "Seating was absolutely unacceptable. The reduced leg space makes any trip of longer than 30 minutes very, very uncomfortable. I am 6 feet one inch tall and it was very poor as to comfort. So much so I would not look at any airline with such spacing favorably for further business. Soon airlines will space themselves out of business for anyone taller than 5'1"."
Points positifs : "Shorter travel time, only 1 stopover.none"
Points positifs : "Lots of help at checkin."
Points négatifs : "Could not do online checkin."
Points positifs : "Food and drinks were very good - a significant improvement over the flight from Hartford to Dublin."
Points positifs : "Seating had more legroom than on other airlines."
Points négatifs : "Food was poor. Charged for wine. Other airlines provide wine at no charge on international flights. Did not offer coffee after dinner. Half and half included on dinner tray for the nonexistent coffee."
Points négatifs : "Plane was small for international flight, cabin was dirty. Food was horrible. Crew was pleasant but invisible. I also picked different seats and somebody switched them."
Points positifs : "The service from check in to Landing were absolutely awesome. Those folks aren’t getting paid enough I’m sure. If you’re going to take the Bradford, Hartford to Dublin flight get the best deal possible. It will make you feel better after the flight."
Points négatifs : "The plane is old and broken, comfort wise. My wife’s seat was broken and there is no way anyone could sit in that for six hours. Many tray tables were broke and you food slid into your lap. (Stewardesses knew this and were having passengers put pillows on their lap to prop up the tables. I also saw some issues with the overhead bins not closing/opening. There’s a reason this aircraft is on this route....it not a popular route but Aer Lingus can still squeeze some money out of it at the cost of passengers comfort."
Points positifs : "This is a weird airline—they allow you to check a bag for free then make you pay 3 Euros for a cup of coffee. Compared to the $25-35 baggage fee US airlines charge, it’s a great bargain."
Points négatifs : "I had a 15 hour layover in Dublin and my bag was pulled for the Philadelphia flight, casing me to freak out at 1 am in Dublin when my bag didn’t come off the carousel. Aside from that the flight was fine. I paid the extra money for premium seat. I’d fly Aer Lingus again."
Points positifs : "comfortable flight, excellent crew."
Points négatifs : "should not take 1.5 ours to check in luggage."
Points positifs : "Friendly uncomplicated no nonsense approach to boarding"
Points négatifs : "No complaints"
Points positifs : "The Black Cherry desert"
Points négatifs : "Missed connecting flight and now stranded in Dublin"
Points positifs : "The convenience of flying from Hartford."
Points négatifs : "Seat cushion was not the most comfortable"
Points négatifs : "No leg room, air temperature way too hot,"
Points positifs : "The food was ok"
Points négatifs : "Flight was delayed. No information about what would happen on connecting flights. No information or help when arriving at Dublin airport. Ended up running 2 miles to get on connection."
Points positifs : "seat was comfortable, Crew were very friendly and boarding was fast"
Points négatifs : "purchased an even more speed seat but had to do special security check and this slowed the whole process of security screening down"
Points négatifs : "Hey changed my flight to a new airport and I flew out of Boston. But upon arrival at Boston the next day they told me I didn’t have a seat because the booking was done wrong and now I was on standby. I waited 2 hours for a flight that I wasn’t able to get on and then waiting 4 hours for the next which I sat a middle seat in the back. I landed at my final destination over 24 past the original planned and paid for time."
Points positifs : "Boarding on time and switching seats option"
Points négatifs : "Seats very uncomfortable, disgusting food, not enough beverages / poor entertainment"
Points positifs : "Seat, polite crew, on time and smooth flight"
Points négatifs : "Wish there was more beverage offers before and after dinner"
Points positifs : "Entertainment options were great."
Points négatifs : "I wasn’t able to purchase food outside the designated time. The employee was sweet and can me a candy bar on the house. Great customer service."
Points positifs : "The stewards were very helpful and undertanding"
Points négatifs : "The tray tables were a major problem!! If the seat in front was reclined, the tray table wouldn’t hold items on it. In some instances, the person in the seat in front of the person with tray table problems, that seat wouldn’t move totally forward to allow for correction!"
Points positifs : "Flight crew was very friendly and the gate agent switched my seat so that the middle seat was empty, which gave me more room!"
Points positifs : "I travel quite a bit and this is the third time with Aerlingus and by far the best airline with excellent excellent service"
Points positifs : "Like option of ordering meals."
Points positifs : "These flights were actually on Aer LIngus. Food was great. Employees are fantastic and have a great, friendly attitude. Overall it was a great experience."
Points négatifs : "These flights were actually on Aer Lingus. The web check in was problematic. I booked two seats, for myself and my wife, and was assigned seats. When I went to check in I had 1 assigned seat, for myself, but my wife was unassigned. The seat next to me was not available. This made web check-in impossible. This is unnecessarily stressful, especially when you are traveling internationally. The next day at the airport, the agent at the Aer Lingus counter in Dublin was fantastic and solved the problem immediately, but the web check-in added unnecessary stress."
Points positifs : "The crew were pleasant and friendly. On time departure and arrival which is always a bonus!! Loved that we cleared customs/immigration in Dublin prior to arrival."
Points négatifs : "The plane needed to be retired. Seats weren’t comfortable (you could feel the frame of the seat), tray tables were broken and it just looked worn out. Food was okay, but let’s face it you don’t fly to eat the food :)"
Points positifs : "Kudos for Aer Lingus because they held the flight for us due to a late departure on the first leg of our journey. Food was above average (dinner on the cross-Atlantic trip). Got a very good fare and it was a round trip from Hartford, meaning we didn't have to drive to Boston or New York."
Points négatifs : "Seats very cramped. Veg food options had no sweets and salads were brown."
Points positifs : "I love to travel and travel quite a bit! In all honesty I would highly recommend Aerlingus as the best airline I have ever traveled! Excellent crew , comfortable, great food !!"
Points positifs : "Tv and movie selection was good. Easy boarding process."
Points négatifs : "Flight attendants were brusque and somewhat abrasive. Rigid rule following as compared to other airlines i.e. No headphones, upright seats, open windows during take off. Totally understand they are the rules but the way they were enforced felt condescending and rude. Broken mechanism on seat kept one from being compliant with maintaining chair in upright position during takeoff. Appreciated the blanket and pillow, but did not feel it was my responsibility to place the empty seat's pillow and blanket under the seat in front of it in preparation for take off. Also found the sales pitch (perfume, etc) at the end of the flight bizarre for an airline."
Points positifs : "The food was tasty and the crew was polite"
Points négatifs : "The boarding method was odd...by the time I got on, there was no cabin room for my bag. The people around me stuffed their larger cabin luggage under the seats. The food was served in the same manner I suppose since a few rows around me had received food and were done eating by the time I received mine. On top of it all, my tray was broken. The movie selection was old. Overall, it was okay..nothing super impressive"
Points positifs : "Flight was on time, boarding process was smooth"
Points négatifs : "Indifferent to rude crew (from Hartford to Dublin also), terrible food, not enough water. Okay to have such service on budget airlines but then don't keep saying "welcome and tell us how we can help you""
Points positifs : "Almost everything. The food on the return trip, while very good seemed to me to be geared for native Irish taste."
Points négatifs : "The performance of your partner airline, Jet Blue, was terrible. Our vacation was close to being changed radically by the flight to Boston . It was delayed, then cancelled. It was only through the efforts on just one Jet Blue employee that arranged for a direct flight from JFK to Shannon Airport."
Points positifs : "Food was good"
Points négatifs : "Very cramped seating-- so tight I had a hard time getting to my bag on the floor."
Points positifs : "Lived flying in and out of BDL!"
Points négatifs : "Tv unit in my seat only got a few channels not all and bathroom near seat was out of order and smelly"
Points négatifs : "Four hours down to Logan, and the flight was cancelled. No email, no nothing. Went to check in and there was no flight. They rebooked me on BA, but gave me no flight information. I had to go from Terminal B to Terminal E, only to find that the BA desks didn't open for three hours, so I got to wait to find out what flight get I was on until someone finally showed up. Of course, once I got through BA check in, it was all right."
Points négatifs : "Airline lost nearly a quarter of the planes luggage."
Points négatifs : "cost very high for emergancy with so many empty seats left going to dublin"
Points négatifs : "I requested a vegan meal well in advance. However, there was only a vegetarian meal available -- which contained dairy products. In my experience, a vegetarian will eat a vegan meal, but not the other way around. Also, it would be helpful to list all the ingredients for the crew to access."
Points négatifs : "Received wrong persons boarding pass at the gate. Did not find out untill tried to pass thru security. Had to go back to check-in."
Points positifs : "The flight was on time, very comfortable, good service,"
Points négatifs : "Not a thing"
Points négatifs : "Only 3 bathrooms for all of these people."
Points négatifs : "il y a pas d'explications accompagner Algérie il n'est pas à la hauteur"
Points négatifs : "Being on time"
Points positifs : "J’ai trouvé la trousse; couverture, bas, ect, tous dans un sachet fermer, ce qui n’était pas le cas à mon vol de Montréal-Alger. Le repas était bien et la portion généreuse. L’avion était propre, sans déchets parterre ou dans la petite pochette de siège. L’embarque c’est fait rapidement et dans un calme, malgré les vérifications supplémentaires avant de rentrer dans l’avion."
Points négatifs : "Mon banc était brisé, donc impossible d’abaisser le siège. La collation peut appétissante. Et le personnel de bord étaient désorganisés; ils ont oublié de donner des bouteilles d’eau à environ une trentaine de personnes, inclusivement moi, j’ai demandé d’avoir un verre d’eau et du jus au moment du repas, il m’a pointé la bouteille d’eau ma voisine, donc semblait pas à l’écoute ou pressé, un robinet de toilette coulait sans arrêt et plusieurs personnes ont averti différentes personnes du problème et seulement après 45 minutes que quelqu’un a essayé de régler le problème et nous avons décollé à 13h20 environ et on devait décoller à 12h40. J’aurais eu la possibilité de rester plus longtemps avec mon mari, que je vais revoir seulement dans 6 mois, avoir su qu’on allait faire un retard."
Points positifs : "The management of the stopover in Algier"
Points négatifs : "I arrived in Lyon without my suitcase which is really not fair. They promised to deliver as soon as possible to my address. I am waiting to see"
Points positifs : "Good petit déjeunae"
Points négatifs : "Too cold in the airport terminal - airplane temp ok"
Points positifs : "People always nice - plane leaves always at a time that is acceptable"
Points négatifs : "Tooooo cooold on the plane - brrrrrr! Even with a pullover"
Points négatifs : "Très bon vol. La compagnie AIR ALGERIE fait de grands efforts pour satisfaire ses clients. Bonne continuation."
Points positifs : "Not many people on the flight, so there was enough space."
Points négatifs : "The crew was rude. Food was hardly edible (pasta & dried out chicken fillet with a bag of mustard). The crew came late on all flights, so we only started boarding when we were already supposed to leave."
Points positifs : "Manque les écrans"
Points négatifs : "Des écrans"
Points négatifs : "Une collation améliorée. Haaaaaaaaaa !"
Points négatifs : "pas d'écran pour voir les films ou écouter de la musique"
Points négatifs : "- Not make us wait on the boarding bridge of the plane wasn't ready to board. - The seats couldn't recline - Offer something a little healthier for snacks on short flights"
Points positifs : "Améliorée le repas et voir les tarifs"
Points négatifs : "Les repas"
Points positifs : "On est arrivé à l’heUre"
Points négatifs : "On a changé mon siège et je n’ai eu qu’un repas végétarien sur les deux commandé probablement parcequ’on À oublié qu’on m’avai Déplacée Sans m’en aviser bref service mediocre"
Points positifs : "It did take off and land"
Points négatifs : "Seats, armrests, etc were extremely dirty."
Points positifs : "La propreté"
Points négatifs : "Le retard"
Points négatifs : "Transfer in Algiers"
Points positifs : "Nothing!"
Points négatifs : "Everything was really poor. The seats were almost broken there was no entertainment. The food tasted awful and gave me stomach aches. The plane was very dirty let alone the washroom."
Points positifs : "Only positive thing is that I eventually arrived to my destination and it was cheaper than other airlines."
Points négatifs : "This airline seems to always be late, and they displayed incredible disorganization and chaos on this flight. The flight was late. After going through security scanners again even though we had just gone through other scanners a few minutes ago getting off our last flight into the airport, we went downstairs. They had us wait in a room with no chairs a long time before moving us to an unbearably hot bus for a really long time to wait, the bus only had a few seats for old people, the rest of us stood sweating without moving for at least 25 minutes. At the plane's stairs for boarding they wanted to take large carryon luggage to put below, but this wasn't well understood by most passengers and many people got upset and the staff didn't handle it well so it took a long time waiting to board at the stairs. Once on board it was a problem with people not finding enough space to stow their carryons! I went to the toilet before takeoff, and the toilet was so dirty! Disgusting! They clearly hadn't cleaned it at all. Wet floor, smelly, no toilet paper, debris in the sink, etc... The staff was unprofessional in conflict with 2 passengers arguing over a seat which was only a problem because one flight attendant had promised the 2 passengers to be able to move to that 1 open seat. After being almost 2 hours late for takeoff and going through the chaotic boarding process I can understand why people were short on patience. The food was ok. No in flight entertainment at all on a 4+ hour flight, not even a magazine in the seat pocket. Not a good experience overall."
Points positifs : "Pros: I made it to my destination alive and saved money over other airlines."
Points négatifs : "Cons: The flight was delayed and then boarding and waiting to take off took so long that we were 2 hours late. We were seated in what must be the plane's worst seats: right in front of the stinky bathroom. Those seats don't recline and people keep coming to wait for the toilet, but worst of all is that the toilet smell was awful. I asked to be moved but there were no open seats. I don't know why the toilet had not been well cleaned, but in general the airplane was not very clean. I didn't like the food on this flight, on other air Algerie flights food has been better. The flight attendant also ran out of tea before getting to my row, but never came back with more so I wasn't offered tea. I think this was not worth saving a bit of money over a better airline."
Points positifs : "Durée vol, plus respire que prévu"
Points négatifs : "L’embarquement en plusieurs temps, embarquer tous les passagers dans un seul bus et y rester immobile pendant plus de 30mn avant de rouler vers l’avion et attendre plus de 15mn avant de descendre du bus avec double contrôle à la passerelle,en tout un retard d’envu 2h de temp"
Points positifs : "Rien de bien dans cette compagnie"
Points négatifs : "Hôtesse arrogante et hautaine repas immangeable Structure anarchique"
Points positifs : "Business cabin was ok. Dirty but seats ok for sleeeping on a long floght"
Points négatifs : "Very bad service. No drink / water until 1:30 of flight. Flight attendant not focused on service."
Points négatifs : "BOarding in Algiers took very long time waiting in the corridor"
Points négatifs : "Always late"
Points négatifs : "Air Algérie is just disorganized to the nth degree. Despite delayed boarding we arrived on time, which was excellent because everything about the experience from the airport layover to the inflight meal and the insistance on leaving the lights in the cabin during this midnight flight was atrocious."
Points négatifs : "First flight was delayed more than an hour, then I was forced to spend more than an hour haggling with immigration police and airline agents because the airline didn't give me my ticket for the connecting flight in advance. Even though I was just in transit the Algerian immigration police have me a hard time. Clearly the AirAlgérie and the airport authorities in Algiers do not have professional procedures in place to deal with passengers trying to catch connecting flights. To boot my second flight was delayed three hours."
Points positifs : "The crew was great with our children."
Points négatifs : "The plane was a bit dirty."
Points négatifs : "I didn't like that they went on strike and we as of yet have not been able to make this trip to Constantine. And my husband already went home and won't have a chance to try again. My sister and I will try tomorrow."
Points positifs : "Un agréable vol départ et arrivé a l'heure"
Points négatifs : "I had broken seat,. The plane was dirty"
Points positifs : "L'accueil et la prise en charge. Un équipage très agréable"
Points négatifs : "Unprofessional cabin crew. Glass of wine with cork floating was handed to me after the" meal" which was simply horrible."
Points positifs : "I was able to reserve a seat in the second row."
Points négatifs : "Two-hour delay leaving because of mechanical problem. The way connections are handled in Algiers is complicated and unpleasant. Will never travel with Air Algerie again. Plane was dirty, and someone had peed all over the bathroom floor at the very beginning of the trip."
Points négatifs : "I had a problem with my luggage when I get to Italy it was awful thank God to the etalian crew"
Points négatifs : "Nice plane"
Points négatifs : "Filthy planes and falling apart, if that doesn't bother you we did arrive safely:-/"