Points positifs : "The crew was friendly and the seats were very comfortable. The flight left a bit earlier than expected. I like that."
Points négatifs : "The person collecting the boarding passes could have used another person helping her."
Points négatifs : "35 minutes delay at Tangier airport after boarding without any explanation. When the aircraft starts its descent, it was a nightmare, everybody was scared .. No explanation !"
Points positifs : "It was fine for a short flight"
Points positifs : "Aircraft, rate"
Points négatifs : "Crew, boarding"
Points positifs : "Crew very attentive"
Points négatifs : "I wanted to buy some duty free fragrance and I wanted to pay with credit card, but they didn't have the one I wanted, and what's more, they didn't have a credit card machine either. So the sale was lost!!"
Points positifs : "Rien"
Points négatifs : "1) savoir qu’il n’y avait pas de bagages inclus dans le billet 2) L’ajout de bagages a été très difficile. Probablement du au fait que la réservation a été faite au travers de last minute.com"
Points négatifs : "No beverage service at all....Not even water!"
Points négatifs : "Charge 2 euro for a cup of tea. Ridiculous"
Points négatifs : "Bad experience Bad flight they charge me the weight for my laptop. I was been traveling everywhere in the world this is the first time found someone charge for the laptop weight. I will never use this company again."
Points positifs : "The flight was so empty, I coukd stretch across the whole row to sleep. It also landed safely at the destination."
Points négatifs : "No food or drink was provided. There was no entertainment. I have been on flights where they give you blankets, headphones, full meals, and a TV screen to watch or listen to music. This flight was very boring and unpleasant."
Points positifs : "Aircraft, rate, on time, boarding"
Points négatifs : "Crew, they were moving and talking too loudly disturbing passengers who were willing to have a rest. As I were placed on the last line, the toilet door was hitting my seat each time someone was getting off"
Points négatifs : "Too much official control checking - passport/customs"
Points positifs : "Was a lovely lady whit a big smile in her faces. Pls lock after her."
Points positifs : "did exactly what it said on the tin"
Points négatifs : "no problems at all"
Points négatifs : "Being registered (very) dyslexic, I occasionally make booking mistakes. I called the second i realised i had input the wrong date and explained that it was not a cancellation i wished to make, just a crucial amendment due to my disability. Unfortunately this fell on deaf ears, and I ended up having to pay an additional £72, which was about 75% of the original flight cost."
Points positifs : "The service provided through out the journey wss excellent. Great flight to Agadir, cost effective and an amazing experience."
Points négatifs : "I had to pay for my luggage 285 dollars and it was more than what I spend on souvenirs. They had no compassion."
Points positifs : "We were given no information will be kept in the quiet until the last minute we were then told and flight was delayed then we were told our flight was cancelled we were taken to a hotel where we were fed but we’re not allowed any drinks most of us returning from holiday had no spare money so we had nothing to buy anything with we were told we would have breakfast and refreshments in the morning but we didn’t get anything we will put on a flight at 6 AM where we presumed we were going to London and ended up in France where we were made to get off the plane for a period of 15 minutes without luggage made to go through security being told we were allowed refreshments and we were taken straight back onto the plane with no food or water from 8 o’clock the previous night if anybody is reading this avoid and Arabia Maroc like the plague"
Points négatifs : "Air Arabia no rock did not keep as informed did not treat us with respect did not treaters in accordance with any human rights leaving is from 8 PM without food or water till 6 PM the following day when we actually got to London I think it was out rages disgusting and totally on necessary"
Points positifs : "Nothing"
Points négatifs : "No room to recline seat. No food on an international flight"
Points positifs : "aircraft n staff"
Points positifs : "On time departure & arrival. Loved the Arabic music during ground time."
Points négatifs : "Was never offered water or beverages in spite of being in premium seats."
Points négatifs : "Le bagage cabine n’a pas été enregistré alors qu’à l’aller oui. On n’a pas pu éditer les cartes d’embarquements car un bug sur Ryanair bref c’était vraiment médiocre"
Points positifs : "Nothing amazing its opposite, ryanair.com its the worst airline in Europe or maybe on the world. EU parliament should closings this airlane"
Points négatifs : "no chance to be better, I think its all Passenger should expect only its will be worse"
Points négatifs : "Cela s'est très bien passé"
Points positifs : "The crew were very welcoming and for a low budget airline, the staff were very professional."
Points négatifs : "What let me down was the ryanair ground staff at ponta Delgada airport. I was trying to load up my ticket and the lady at the baggage hall was losing her patience with me a bit, for not printing the ticket out. Also I was charged €40 to check my bag in as I thought I already checked it in online, before I came over here. It's a sad way to end this trip, as its a beautiful island."
Points positifs : "Although we were over a how late leaving the cabin crew were professional and polite. An absolute credit to the company."
Points négatifs : "Make all seats non-recline and more sturdy, I don't want to be able to feel the person behind leaning on it or their knees pushing through into my back."
Points négatifs : "Everything"
Points négatifs : "La propriété, la ponctualité"
Points positifs : "Rien"
Points négatifs : "Stop à la pub pendant le vol. 1h de vol= 1 h de dérangement à essayer de nous fourguer les produits vendus à Bord. Et comme toujours avec RyanAir retard du vol."
Points positifs : "Nothing"
Points négatifs : "Cambiaron la puerta de salida al otro lado del aeropuerto e "iniciaron" el abordaje tan rápido, que los pasajeros no habíamos llegado, luego nos hicieron esperar una hora de pie en la fila, un completo desorden y falta de organización"
Points positifs : "Le personnel correct. Le fauteuil pas confortable et avance une demi heure de retard. Beaucoup trop d'attente pour les bagages."
Points positifs : "Personnel d’embarquement nous parle comme des moins que rien !! Inacceptable"
Points positifs : "Food menu was great"
Points négatifs : "Boarding slow, SO slow getting to the back of the plane with the food and drink trolley. Lots of out of control children."
Points positifs : "Vol low cost standard"
Points négatifs : "Conditions d'embarquement désastreuses à Bordeaux. Aucune organisation cohérente. Information et contre information se succédant semant un désordre total parmi les passagers Retard sur vol 2h Chaleur suffocante dans la cabine de l'avion"
Points positifs : "Personnel navigant accueillant, personnel au sol de bons conseils."
Points négatifs : "assise dans l'avion à améliorer"
Points négatifs : "Retard d’une heure trente non explique au départ de bordeuax"
Points positifs : "Prix très abordable. Efficace"
Points négatifs : "Pas de fioriture. Normal vu le prix"
Points positifs : "Le prix"
Points négatifs : "L'assise de mauvaise qualité, tout est payant et en retard de 20 minutes."
Points positifs : "Embarquement rapide."
Points négatifs : "RAS"
Points positifs : "Tout s’es Bien passé"
Points négatifs : "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."
Points positifs : "Price"
Points négatifs : "Horrible experience. Queued on foot at gate for ages including 15 mins waiting on tarmac outside plane in blazing sun. Luggage took one and a half hours to appear after landing. Ridiculous baggage arrangements which seem to be designed to save Ryanair airport handling charges. You take your bag through security as hand baggage which means no liquids but then it’s put in the hold and you have to wait for it on arriving. As usual with Ryanair, maximum inconvenience to passengers."
Points positifs : "Nothing"
Points négatifs : "You have to pay to check-in at the airport. And they make you go to another line to check in again. Also when I weighed my luggage it was 13-kilos which means I could have it as a carryon. But at the gate they made me pay another 50 euros for my luggage"
Points négatifs : "Poor customer service, no information on or apology for delay. Then 1.5 hrs after landing our baggage finally came on the baggage carousel. Again no explanation or info. Very poor experience."
Points positifs : "Le tarif"
Points négatifs : "Embarquement fait à la va vite dans un terminal bondé, départ avec vingt minutes de retard, siège peu confortable en comparaison à d'autres compagnies à bas coûts."
Points positifs : "Bordeaux terminal is horrible, not enough seats. Rough landing. No ground staff at stanstead. Massive passport queues. All round horrible experience."
Points positifs : "Awesome!"
Points négatifs : "Need a pocket at the back of the seat!"
Points positifs : "Rien"
Points négatifs : "Retard de 4h, peu d'information sur le vol, arrivée tardive a Bergame et correspondance pour Dublin manquée. Aucune prise en charge par RyanAir excepté un coupon de 5€ pour manger à l'aéroport de Bordeaux. Mensonge de l'équipage sur potentielle prise en charge et point de contact à l'arrivée à Bergame."
Points positifs : "Cabin bag size restriction is just under US standard. Cost us almost double the flight cost to check them at the gate. Won’t ever use them again. Don’t be sucked in by their low fares, they’ll get it back and more."
Points négatifs : "Horrible and intentionally deceptivebaggage policy"
Points négatifs : "Il est inadmissible qu'on ne donne même pas un verre d'eau durant ce voyage qui a duré 3 heures de temps et en plus pour un voyageur avec un bébé. De plus j'ai payé l'option priorité car on m'a dit que le bébé avait droit à un bagage de 10Kg qu'on pouvait envoyer en soute et ce n'était pas le cas. Ma fille a du avoir en main le bagage du bébé, son bagage cabine, la poussette et le bébé lui-même. Cà a été infernal pour elle. Je demande donc le remboursement de l'option priorité que j'ai payé pour rien (90€). Merci."
Points négatifs : "-On 20/12/2017 the flight was expect at 09:50 it was delayed until midday. -On 05/01/2018 I had received a message(on my mobile phone) to confirm my return and I try many times to do it without success. so i did my best to trying to call the number 080000834000 and the person who attended my call ask me to repeat several times which it make me disappoint. So i have to paid 50. 00 euros for it and plus I had to pay 40.00 euros for each suitcase (total 2 suitcases = 80.00 euros) Which i suppossed i had been paid when i booked my holidays, and no much information has been given in it. in the end too expensive. I will look at other low cost airlines in the future."
Points positifs : "Cheapest way"
Points négatifs : "Now must pay extra to sit together a new low Baggage costs as much as another fare All flights were at least an hour late Boarding doors kept open on freezing cold Stansted tarmac creating a wind tunnel inside with no heat turned on. Poor flight attendants in short skirts and panty house working in these conditions is outrageous!"
Points positifs : "Everything was perfect, the crew das very helpful and the pilar very kind and he explained everything pretty well. No complaints."
Points négatifs : "I love the flight bit the take off a bit rude."
Points négatifs : "Bumpy Landing! Very expensive for a very basic service"
Points positifs : "I not only had paid for 2 seats last night and paid for, but I also booked 2 bags and paid for them. In all E 37.50 per bag in cargo, then E 8 for each seat, AND I checked in both of is. Upon arrval at Athens airport, I was charged another E 62,50 for your failure to privode me with another boarding pass. Terrible,"
Points négatifs : "Refund my trip. I will never fly RyanAir again,"
Points négatifs : "if you come on board with babies, put them in the back, not in the middle of the plane. not everyone needs to suffer!!!!"
Points positifs : "Price"
Points négatifs : "La vente à bord de façon instante par l'équipage Ryanair."
Points positifs : "A l'heure, le prix"
Points positifs : "Very good"
Points négatifs : "/"
Points positifs : "Leg room"
Points négatifs : "Boarding, very slow and a bit late as was takeoff"
Points négatifs : "1h30 debout"
Points négatifs : "Je n'ai pas pu prendre le vol car je me suis fait volé mes papiers d'identité"
Points négatifs : "there is no line up or organization to people getting on and off, everyone rushes to be first."
Points négatifs : "Timing and congestion at airport"
Points positifs : "Ponctualité, amabilité. Il n’y a pas de divertissement à bord. Je n’ai pas mangé à bord."
Points négatifs : "Le confort des sièges. Au bout de 2 heures cela commence à être désagréable. Mais ce n’est pas la faute de Ryanair mais du constructeur Boeing. Les Airbus sont plus confortables."
Points positifs : "La gentillesse du personnel de bord , la ponctualité de l’horaire, le service a bord est succinct mais correct"
Points négatifs : "L’attente des bagages et le confort moyen des sieges ainsi que l’espace restreint sur ces sieges"
Points négatifs : "Carry on luggage put in hold"
Points négatifs : "Aucun confort : élocutions permanente de l'équipage au micro afin de faire de la " vente moussée" du parfum au porte-clés en passant par le ticket de loterie : aucun repos possible ... aucun confort par rapport aux autres compagnies . Tout est fait pour gonfler la facture Une véritable bétaillère : première et dernière fois !!!"
Points négatifs : "The flight was delayed about an hour and half than scheduled. The airplane was ridiculously controlled"
Points positifs : "Nothing"
Points négatifs : "Checked in online paid for checkin bag. Still charged for this but then told we didnt check in and charged another 50 euros each"
Points positifs : "Competitive price. Ryanair delivered on time - no frills but value for money"
Points négatifs : "Price and punctual"