Trouvez un billet d’avion pas cher pour Brazzaville

Points positifs : "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Points négatifs : "In-flight entertainment films were a bit limited"

Points positifs : "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Points négatifs : "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Points positifs : "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Points négatifs : "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Points positifs : "Great crew, confortable seats, free complimentary internet service"
Points négatifs : "Even though the same plane was used, the Cuban authorities asked passengers bound to Caracas to deboard the plane, pass to transit, to have us waiting an hour to re board. Boarding was a complete chaos. We were not handed headsets, so could not listen to inflight entertainment. Food was not good"

Points négatifs : "Flight was delayed, missed connection in Istanbul and had to spend a day in Turkey before next available flight"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "The food and the entertainment"
Points négatifs : "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Points positifs : "Excellent staff."
Points négatifs : "Very cramped, even for economy."

Points négatifs : "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Cozy big leather seats in Business Class, excellent breakfast and good service overall. Turkish Airlines continued to amaze me."
Points négatifs : "Boarding by bus - not my favorite way of getting on a plane. Probably not the airlines's fault."

Points positifs : "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Points négatifs : "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"

Points positifs : "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "The plane was too hot"
Points négatifs : "Plane too hot"

Points positifs : "Full meal and entertainment system even for a shorthaul flight."
Points négatifs : "Tight leg room"

Points négatifs : "My bag was lost"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "On time, friendly, good food"

Points positifs : "Professional nice food"

Points négatifs : "Trip delay"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "Istanbul Airport has good facilities and F&B options"
Points négatifs : "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Points positifs : "I liked the food."
Points négatifs : "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Points négatifs : "A little pricey."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Points négatifs : "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Points positifs : "Food"
Points négatifs : "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Points positifs : "Food"

Points positifs : "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Points négatifs : "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."

Points positifs : "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Points négatifs : "No negative points to make."

Points négatifs : "Need More premier economy seats"

Points positifs : "Nothing much to shout about this flight. It got there safely?"
Points négatifs : "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points positifs : "Inflight service was good."
Points négatifs : "Seat was a little uncomfy"

Points positifs : "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points négatifs : "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."

Points positifs : "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Points négatifs : "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Points positifs : "Food"
Points négatifs : "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "Everything"
Points négatifs : "Would highly recommend"

Points positifs : "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Points positifs : "Large screens, reusable dishes + silverware"
Points négatifs : "Plane was old, felt more squished and the seats did not decline. Also very note."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Punctual"
Points négatifs : "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"

Points négatifs : "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."

Points négatifs : "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Points positifs : "n/a"
Points négatifs : "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Points positifs : "n/a"
Points négatifs : "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Points négatifs : "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Points négatifs : "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Points positifs : "The Delta flight service was much better than the Air France flight I took on the previous leg."

Points positifs : "I like the comfortable seats"
Points négatifs : "Service lag a little"

Points négatifs : "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Points positifs : "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Points négatifs : "Explain me to take the bag on time.it was almost left in the airport."

Points positifs : "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Points négatifs : "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Points positifs : "Crew very professional"
Points négatifs : "Boarding was a little confusing"

Points négatifs : "Really hard to get boarding passes online"

Points positifs : "The crew was very helpful in all respects."
Points négatifs : "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points positifs : "Food and wine. Entertainment."
Points négatifs : "Sat closer to water closet. Maybe more air freshener in there."

Points positifs : "The crew was excellent."
Points négatifs : "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."

Points négatifs : "It was a great flight can’t think of anything"

Points négatifs : "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Points positifs : "Flight was delayed 4 hours with no explanation"
Points négatifs : "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points positifs : "Crew was very nice and the food was excellent."

Points positifs : "Staff and services all very good definitely"
Points négatifs : "Everything was brilliant"

Points positifs : "The crew were polite and friendly"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "The staff..the attentions..food."

Points positifs : "The staff were very helpful and professional."
Points négatifs : "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points négatifs : "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Points positifs : "No extra charge for simple refreshments."

Points positifs : "The Air France service was ok. Got me to my destination on time and alive."
Points négatifs : "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"

Points positifs : "Not much expected as it was a budget trip."
Points négatifs : "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Points négatifs : "Engine noise in the cabin is loud."

Points positifs : "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Points négatifs : "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Points négatifs : "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Points positifs : "It was on time"
Points négatifs : "Hard seats Boarding was 35 min delayed"

Points négatifs : "I didn’t have time to make it through customs. Missed my flight"

Points positifs : "On time."
Points négatifs : "Did not seat together passengers, although booked and checked in at the same time."

Points positifs : "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Points positifs : "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Points négatifs : "Slight issue with headphone connection, was not the only passenger."

Points positifs : "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Points négatifs : "I just expected better toilet bag for business but what was given out was just basic."

Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points positifs : "The free glass of red wine when the plane finally took off."
Points négatifs : "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Points positifs : "Nothing"
Points négatifs : "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Points positifs : "Comfortable, hospitality and wonderful service"

Points positifs : "Absolutely everything perfect."
Points négatifs : "Through my own fault I ordered a different seat instead of window seat. :)"

Points négatifs : "No offer of snack with no egg in it."

Points positifs : "Crew was very nice and the plane was clean and comfortable"
Points négatifs : "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Points positifs : "I liked the crew, they were professional and tried their best"
Points négatifs : "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Points positifs : "The crew was nice. Service was excellent."
Points négatifs : "The upholstery can be improved."

Points positifs : "Take off was quick, as well as deplaning"
Points négatifs : "the little cornbread cake was pretty bad."

Points négatifs : "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."

Points positifs : "Pleasant check-in staff. Friendly flight attendants."
Points négatifs : "Travelers should be told that Gate 2 to Kumasi will be empty when you get there and that you should go around the corner to the transit area and wait for your flight there. They should let you know that they will announce the flight from the transit area."

Points positifs : "Crew were very good. Comfortable flight."
Points négatifs : "Choice of movies could be much better."

Points négatifs : "Poorly organised meal service"

Points négatifs : "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Points positifs : "New aircraft with comfortable business seats"
Points négatifs : "More than 4 hours delay! Not all selection from food menu available"

Points négatifs : "Addis Ababa is chaos and not clean."

Points positifs : "Great crew!"

Points positifs : "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Points négatifs : "Better selection of videos"

Points positifs : "I love the entertainment and frequent availability of food and drinks"
Points négatifs : "The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair"

Points positifs : "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Points négatifs : "The cabin was looking a little tired."

Points positifs : "Seats small uncomfortable"
Points négatifs : "Bigger seats."

Points positifs : "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Points négatifs : "The food could have been better. Honestly much better"

Points positifs : "WONDERFUL FLIGHTV"
Points négatifs : "NONE"

Points positifs : "Good selection on inflight entertainment"
Points négatifs : "Lack of food choices."

Points positifs : "on time"
Points négatifs : "they woke me up in the middle of the night to give me food.."

Points positifs : "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Points négatifs : "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."

Points positifs : "Very average experience."
Points négatifs : "Very average experience."

Points positifs : "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Points négatifs : "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."

Points positifs : "Not much, actually."
Points négatifs : "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."

Points positifs : "so good and comfortable"
Points négatifs : "the plane was old though."

Points négatifs : "There was no entertainment. Breakfast was standard"

Points positifs : "The flight was bigger. So didn't feel so cramped up"
Points négatifs : "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Points négatifs : "Nothing"

Points négatifs : "Nothing. Very smooth"

Points positifs : "Excellent airline overall Great seats for sleeping"
Points négatifs : "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Points positifs : "the flight"
Points négatifs : "extra charge , unable to book meal"

Points positifs : "Service"

Points négatifs : "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."

Points positifs : "On time. Service and culture"
Points négatifs : "N/A"

Points positifs : "Everything was great."
Points négatifs : "Nothing"

Points positifs : "Staff are friendly and pleasant. Seats are comfortable with more space than some airlines.Good choice of films."
Points négatifs : "This was probably the worst boarding I have ever seen. They called the Paris flight while people were still boarding for Frankfurt. It was chaotic, with people struggling to find which line to be in. There was no visible guidance from Ethiopian ground crew. Eventually got in line. One guy checking boarding passes for both business and economy. Very slow with again no crowd control. Children were not given priority. Eventually many people went through business queue while others had been waiting in economy. Ground staff were standing around watching and not helping or communicating. Poor show from Ethiopian!"

Points positifs : "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Points négatifs : "No complaints, well done to the Ndjamena team."

Points positifs : "Will never fly this airline again"
Points négatifs : "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"

Points positifs : "Everything was to my satisfaction."

Points négatifs : "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."

Points positifs : "Not stopping in Blantyre"
Points négatifs : "No comment"

Points négatifs : "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"

Points négatifs : "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Points négatifs : "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"

Points positifs : "Nothing!!"
Points négatifs : "Not very clean Several used towels noted in seat"

Points positifs : "I liked the crew. They are kind."
Points négatifs : "The boarding in Addis was an absolute nightmare. No one could figure out where to go and when. Mombasa and Nairobi flight boarding was mixed. I've never seen anything like this. There was not enough room in the boarding area so everyone was pushing and shoving. I can't recommend Ethiopian airways to anyone after this experience."

Points négatifs : "On board attendants not the friendliest Kids food options very limited"

Points positifs : "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Points négatifs : "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."

Points positifs : "Cheap fare, no frills."
Points négatifs : "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."

Points positifs : "Good crew, service."
Points négatifs : "I chose a seat with no one in my row (because I knew the flight would not be full) and yet somehow two others got assigned to my row after. There was no need to cram us all into one row when the whole plane was empty!"

Points positifs : "Crew members were friendly....."
Points négatifs : "No entertainment"

Points positifs : "Very calm, professional and willing to help you enjoy the flight as much as possible. They show true concern and not a detached professional management that you get from most flight attendants of other airlines."

Points positifs : "Nothing because I wasn’t able to make the flight service."
Points négatifs : "Have customer service respond in a timely manner. I know you can’t control other agency have been trying 4 days prior to flight schedule to cancel due to positive Covid-19 results and still no response so don’t know if I will lose my ticket price if so won’t deal with you again"

Points positifs : "Hospitable crew. Good food options.Clean space."

Points positifs : "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Points négatifs : "More food variety as some items ran out as they got to the back of the plane"

Points positifs : "The crew was amazing, and the flight was really short and comfortable."
Points négatifs : "Update the movies and music on the passengers's TV"

Points positifs : "Great plane Food ok Entertainment system good"
Points négatifs : "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"

Points négatifs : "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Points négatifs : "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"

Points positifs : "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Points négatifs : "Food"

Points négatifs : "No screens on this aircraft"

Points négatifs : "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."

Points positifs : "Toilets were clean right up until landing"
Points négatifs : "When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date."

Points négatifs : "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."

Points positifs : "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Points négatifs : "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Points positifs : "Really good aircraft ( Brazilian made Embrare )"
Points négatifs : "Breakfast ! But it was “04:20 hrs ! So fair do’s !"

Points positifs : "Barely functioning entertainment portal. Average food."

Points positifs : "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Points négatifs : "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."

Points négatifs : "Delayed by 4 hours, no explanation!"

Points négatifs : "KQ is always late! And never provide information to passengers about the delay"

Points positifs : "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."

Points négatifs : "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"

Points positifs : "Yes the crew was amazing"
Points négatifs : "Provide food for kids first before even the special meals people"

Points positifs : "They made my journey exciting"
Points négatifs : "The delay leaving Nairobi was long and they offered us on breakfast"

Points négatifs : "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"

Points positifs : "Cabin crew, punctuality, service, delicious & tasty food"

Points positifs : "Crew, punctuality, service"

Points négatifs : "Good flight"

Points négatifs : "Should add more updated content in their inflight entertainment"

Points négatifs : "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Points négatifs : "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."

Points positifs : "Les filles meme si ma télécommande été casser"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points positifs : "L’es film même si la télécommande e fonctionner pas"
Points négatifs : "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Points négatifs : "Did not arrive for it"

Points négatifs : "Better food choice and little more attentive crew."

Points positifs : "The timely departure and arrival."
Points négatifs : "The aircraft deployed is old no entertainment facility...you cannot charge your phone."

Points positifs : "New plane"
Points négatifs : "Food too dry"

Points positifs : "Friendly staff."
Points négatifs : "No complaints."

Points positifs : "Fairly comfortable, good food. Good service, friendly boarding crew."
Points négatifs : "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."

Points positifs : "Everything went well as scheduled"

Points positifs : "Very quick, smooth flight"

Points positifs : "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Points négatifs : "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."

Points négatifs : "Nothing"

Points positifs : "Once we got on the plane, everything was okay."
Points négatifs : "Every moment leading up to the airplane. From our flight being delayed 13 hours, to people not helping us with a hotel when we had a 12 hour layover to start with. They said we needed to talk to only the Kenya Airways representatives in Addis where we left from. We did... and they didn't say anything. After that they refused to help us in Nairobi. There were all these secret ways of getting help that they said we didn't qualify for. Supervisors and managers were not available unless I left their desk and went to departures. They said I would have to go back through immigration.. but thankfully, right before I did, someone came and spoke to me. From our several interactions, we received no apologies, but felt that the theme was that everything was my fault.. not the best feeling as a customer. Only my one chat with the supervisor was very nice. She was very patient, sat down with me and helped direct my concerns. Especially with a 13 hour delay. Nairobi seemed great, but our interactions with the staff really took away from our experience. And we missed our vacation in the end.."

Points positifs : "NA"
Points négatifs : "NA"

Points positifs : "Stewards polite and mindful"
Points négatifs : "Weather"

Points positifs : "Na"
Points négatifs : "Na"

Points positifs : "All good"

Points positifs : "The planes are clean, the attendants friendly but formal."
Points négatifs : "The food selections was basic - the entertainment selection was mediocre"

Points positifs : "professional KLM flights"
Points négatifs : "headphone audio quality not as good as had hoped"

Points positifs : "Easy boarding and extremely friendly staff"
Points négatifs : "No intertainment, not even newspapers"

Points positifs : "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Points négatifs : "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."

Points négatifs : "Retard de deux heures du début de vol"

Points négatifs : "Checking in agent should be polite"

Points positifs : "On time. Friendly crew"
Points négatifs : "Food, confort"

Points positifs : "Le repas"
Points négatifs : "La propriété de l avion"

Points positifs : "They had supplies to deliver a baby onboard"
Points négatifs : "The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service."

Points positifs : "Space"
Points négatifs : "Food"

Points positifs : "Satisfait"
Points négatifs : "Sans avis"

Points positifs : "Le personnel était sympa et disponible"
Points négatifs : "Améliorer la qualité des repas"

Points positifs : "The boarding was surprisingly fast and that was it."
Points négatifs : "Better service ms all around."

Points négatifs : "Was not advise about Extra Charges for luggage 70.00 EUROS PRR CHECKED BAG"

Points positifs : "Personnel à bord sympa"

Points positifs : "Great crew."
Points négatifs : "Flight was delayed by about half hour & so was arrival."

Points négatifs : "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"

Points positifs : "Crew was very friendly and service was great."
Points négatifs : "Bag didn't arrive, and representative who checked us in Tunis was not customer service oriented."

Points positifs : "the crew were friendly and attentive."
Points négatifs : "Plain maintenance. accuracy in timing is a very important part food improvement luggage never arrives with you ....thats a problem and they open your bags when your in transit and a few items were missing for me ..."

Points positifs : "Nothing - never fly airline again."
Points négatifs : "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."

Points positifs : "Personnel très présent confort des sièges"
Points négatifs : "Retard d’une heure avant décollage"

Points positifs : "Nothing was very good."
Points négatifs : "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."

Points négatifs : "I had to run all over the airport go through security and custom because flight was delayed 2 hours and I lost my luggage"

Points positifs : "The crew was really friendly. The Food was good. . I really like it"

Points positifs : "Bien"
Points négatifs : "Que je puisse pas perdre mon passeport"

Points positifs : "Acceptable"
Points négatifs : "Que perde pas mon passeport"

Points négatifs : "Bonjour , J’ai demandé si il y avait des couvertures pour mes enfants. L’hôtesse m’a dit qu’elle allait voir. Elle n’est jamais revenue ni pour me dire qu’il n’y en avait pas ni pour m’en donner! Pas très “PRO” je trouve. L’avion n’était pas propre avec des traces. Le petit dej était mauvais"

Points positifs : "Gate agents and Flight Crew were friendly"
Points négatifs : "Everything else"

Points positifs : "Grand espace pour les jambes"
Points négatifs : "Retard"

Points positifs : "Le personnel accueillant"
Points négatifs : "Le repas"

Points positifs : "Surclassement en premium"
Points négatifs : "Décoller à l heurre."

Points positifs : "Le personnel du bord était agréable, disponible et au service d’un avion énorme plein d’enfants en bas âge."
Points négatifs : "Pas d’écouteurs disponibles, ma tablette était cassé, impossible de l’utiliser pour manger au risque de retrouver le plateau par terre."

Points positifs : "Tout"

Points positifs : "Correct"
Points négatifs : "Le repas et le vol a l’heur"

Points positifs : "Easy and quite flight"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points négatifs : "J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain"

Points positifs : "The airplane crew"
Points négatifs : "The airport crew"

Points négatifs : "Retard, service, l'écran qui ne fonctionne pas"

Points positifs : "Crew, aircraft"

Points positifs : "They were helping an elderly like it was their grandma."

Points positifs : "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Points négatifs : "Confort siège business"

Points positifs : "Sky-RAM, génial et innovant"
Points négatifs : "Pas de possibilité de télécharger son téléphone Confort des sièges en classe business:limite Petit déjeuner : proposer autre chose que beurre et confiture non compatibles avec diète"

Points négatifs : "Some crew members were rude, they didn’t help paddy that needed help (lifting suitcases), they were impatient. The ground team didn’t know how to print the proper ticket....."

Points positifs : "La disponibilité du personnel"

Points positifs : "L’accu Chaleureux"

Points négatifs : "Enregistrement extrêmement lent"

Points positifs : "Beaucoup de repas. Personnel beau et gentil"
Points négatifs : "Pas d'écran pas de film"

Points positifs : "I liked that it was a direct flight, service was good, food was great and overall the convenience of having to fly directly."
Points négatifs : "no complaints"

Points négatifs : "A l’aller et au retour, si vous avez une place au dela de la rangee 25 vous n’avez pas le choix c’est poisson. Le boeuf ou poulet n’est plus disponible."

Points positifs : "Acceuil"
Points négatifs : "Néant"

Points positifs : "Seamless travel with professional crews and clean planes."
Points négatifs : "Transit in Casa could be better. The staff doling out the transit vouchers didn’t seem happy to do the job and look like they were giving charity to poor passengers. Passengers wee lining up outside the office without a sitting. Day use hotel includes food but the lunch was just a small piece of turkey over some steamed veggies...either the airline do good to its word to cater for transit passengers, or they don’t make any promise."

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "L’equie était bien organisée, serviable et patiente. Y avait pas de retard"
Points négatifs : "La nourriture"