Vol Erevan : Trouvez un billet d’avion pas cher pour Erevan

Points positifs : "Crew was brilliant"

Points positifs : "Small plane, decent space, short flight."
Points négatifs : "Legroom."

Points négatifs : "Food was a little underwhelming for First Class."

Points négatifs : "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "Crew was great"
Points négatifs : "N/A"

Points positifs : "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Points négatifs : "They could have left Nice on time, or held the plane for us in Munich."

Points négatifs : "Depart on time"

Points positifs : "Crew was attentive and friendly."
Points négatifs : "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "crew onboard and food/entertaiment."
Points négatifs : "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points négatifs : "Guy beside me was always sitting to his friends."

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru."

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "The crew was very accommodating. Entertainment was good."
Points négatifs : "I wasn't aware beforehand that I could request a dairy free meal."

Points négatifs : "Service was poor, lack of vegetarian food"

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points négatifs : "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."

Points positifs : "The crew were helpful"
Points négatifs : "I had to pay luggage fees"

Points positifs : "Easy and efficient boarding. Flight attendants were very good. On time arrival."

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points positifs : "Crew and service was very good,"
Points négatifs : "Reclining seats. Great for you but not the person behind you. It puts the screen about 10 inches from your face when the person in front of you reclines and it's impossible to lean forward and rest your head on the tray."

Points négatifs : "Luggage lost"

Points positifs : "Comfortable seats, nice they still give a snack"
Points négatifs : "Nothing"

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."

Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"

Points positifs : "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Points négatifs : "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."

Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."

Points positifs : "Nothing"
Points négatifs : "Flight delayed for one hour which caused us to miss our train. We had the longest check-in queue in the world although we have already checked in online and had our boarding passes in advance. Snack on board was a poor piece of biscuits"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points positifs : "Nothing"
Points négatifs : "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Points négatifs : "Ils ont changé mon vol a la dernière minute"

Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Points positifs : "Flight time was quite good"
Points négatifs : "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Points positifs : "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Points négatifs : "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"

Points positifs : "Food was good. Plane was good."
Points négatifs : "Night flight should turn off light. Staff was not skillful and professional."

Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Points négatifs : "Team desn’t have much Client focus, seems to have more experience with cargo shipments"

Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."

Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"

Points positifs : "Choix de films et jeux pour enfants, repas correcte"
Points négatifs : "Personel trop rigide et pas très à l écoute des enfants"

Points positifs : "Quick boarding decent legroom"
Points négatifs : "Breakfast was not great"

Points négatifs : "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"

Points négatifs : "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."

Points négatifs : "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Points négatifs : "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."

Points négatifs : "I missed my flight because of the delay in Zurich"

Points négatifs : "Collation non adaptée au menu spéciaux demandés (vegan)"

Points positifs : "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."

Points positifs : "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Points négatifs : "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."

Points négatifs : "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"

Points négatifs : "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."

Points positifs : "Flight was in schedule, friendly staff"

Points positifs : "All flights were on schedule"

Points positifs : "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."

Points négatifs : "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Points positifs : "Fast disembark. Used both ends."
Points négatifs : "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."

Points négatifs : "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"

Points négatifs : "Delayed longer than the flight time"

Points positifs : "all good."
Points négatifs : "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."

Points positifs : "Staff welcoming and courteous. Flight nice and quiet"
Points négatifs : "Nothing"

Points positifs : "Staff very welcoming"

Points positifs : "Flight was good and everything worked out perfectly."

Points négatifs : "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Points négatifs : "Le repas"

Points positifs : "Bon vol pas secoué"

Points négatifs : "Service"

Points positifs : "Friendly staff"

Points positifs : "Nice"
Points négatifs : "Food"

Points positifs : "Boarding was easy, on time"
Points négatifs : "Crew's attitude for any request was snobby and harsh"

Points positifs : "The crew were very kind. The food was good."
Points négatifs : "The space between the seats is very narrow and there is no entertainment."

Points négatifs : "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"

Points positifs : "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Points négatifs : "No tv, maps or entertainment at all."

Points positifs : "Awesome crew and clean plane."

Points positifs : "Comfortable plane, crew was professional."
Points négatifs : "Boarding was a little chaotic, but it all worked out."

Points positifs : "The crew was professional and polite."
Points négatifs : "My particular flight was five hours late, which happens sometime, but it was difficult to follow what was going on."

Points positifs : "The seats was comfortable."
Points négatifs : "It’s Ok enough."

Points positifs : "Connection in Minsk"
Points négatifs : "more space between the 5rows and upgraded seats"

Points positifs : "Yes, the crew was professional and seat was comfortable."
Points négatifs : "The flight was delayed for one and half hour."

Points négatifs : "Good"

Points négatifs : "Vegan meal"

Points négatifs : "food without choice, the same thing has not changed for years, it is unacceptable for a business class"

Points négatifs : "food without choice, the same thing has not changed for years, it is unacceptable for a business class"

Points positifs : "Flight was ok"
Points négatifs : "Very bad experience with process leading to boarding. Air France knew nothing about my connecting flight even though it was labeled “Air France”. There was no info on any airline site about my connecting flight either. Lost so much time at airports! Not sure if it was Air France or Bellavia’s issue."

Points positifs : "Good seat room, clean, efficient."

Points positifs : "Good"
Points négatifs : "Good"

Points négatifs : "No legroom"

Points négatifs : "The flight was delayed!"

Points positifs : "Pleasant crew."
Points négatifs : "The flight was greatly delayed to the point that we missed the connecting flight on Bellavia."

Points positifs : "We have successfully landed"
Points négatifs : "The plane we flew from Tbilisi to Minsk was old, noisy while landing, not very clean, the crew was not very attentive during this flight."

Points positifs : "On time safe and clean flight with reasonable price"
Points négatifs : "No comment"

Points positifs : "This plane was very old. Bad seats. Only cold drinks served"

Points positifs : "I loved the tea with lemon that was offered. Very tasty!"
Points négatifs : "The flight was late but there was no communication about this when boarding. No announcements of any sort. The plane was old (clearly a refurbished old Italian plane), poorly pressurised (painful on the ear popping), and pretty bumpy on the takeoff and landing"

Points positifs : "the crew was very professional"

Points positifs : "Good job of personnel (at least, they looked /pretended to be enthusiastic and customer-oriented)"
Points négatifs : "Complete ignorance by staff/personnel of Ataturk airport what is/where is Belavia and WHERE would be the registration. Actually, I have a picture confirming this my statenent, but you quite wisely did mot provide any way to submit this picture. Bravo! :)"

Points positifs : "всё было хорошо я отметила entertainment одной звездочкой, тк полет был короткий и особой развлекательной программы не предусмотрено"

Points positifs : "Attentive staff."
Points négatifs : "No entertainment for a 3-hour flight, looks like Belavia stuck in 20th century, disappointed. Sandwiches are not good and not enough for a long flight."

Points positifs : "Flight in time, gentle crew."
Points négatifs : "Old airplane"

Points positifs : "Flight in time, gentle crew."
Points négatifs : "Old airplane"

Points positifs : "The prices are fine for Belarus - still not at a Ryanair level tho but better"
Points négatifs : "I didn't like the fact that the seating is extremely short (no legspace) forcing me to sit sideways. Really not comfortable. There is of course absolutely no entertainment in the plane."

Points positifs : "I love their services and supports. It made my flights more convenient."
Points négatifs : "I think everything is good, not bad things mentioned now."

Points positifs : "Clean, spacious airplane. Good food. Friendly crew."
Points négatifs : "Airport personnel at CDG did not know which gate would be used even after the boarding should have already started."

Points négatifs : "Unfriendly crew. No smile. Spoke only in their native language."

Points négatifs : "The flight was late an hpur and a half."

Points positifs : "The staff at Belavia Airline are great. Although it’s only a couple of hours flight we were served a pasta lunch which was tasty"

Points positifs : "Our first time to fly Belavia Airlines and the service is outstanding. It’s the shortest time possible to fly out of St Petersburg to Kraków although there are two layovers in Minsk and Warsaw. The flight cost us reasonable $250 each. The Airport lounge at St Pete and in Minsk are both excellent"

Points positifs : "4 hours delay"
Points négatifs : "4 hours delay"

Points négatifs : "long long line to check in - just one slow counter ... we spent one hour in line, that is not as we excepted"

Points positifs : "Flight was right on time, even a little early"
Points négatifs : "sandwiches with white bread"

Points positifs : "on time"
Points négatifs : "sandwiches with white bread"

Points positifs : "Friendly crew, punctual, efficiency"
Points négatifs : "No veggie food choice - probably to be reserved before"

Points positifs : "Efficient and friendly"
Points négatifs : "All good"

Points positifs : "What is not to like? Flight from Almaty-Minsk was delayed (no explanation) , so we could no longer fly from Minsk to Paris, and the end we waited 9 hours for a completely different airline to fly us. So instead of landing in Paris at 10:25 in a morning, we landed at 18:00 so we lost practically whole day in Paris, for what we are very grateful! (Will never choose this airline again)."

Points positifs : "The aircraft took off just in time, flight was smooth, crew helpful and polite. Landed in exact time, according the time table."

Points négatifs : "a delay for 4 hours"

Points positifs : "Excellent job"

Points positifs : "Great price!"
Points négatifs : "No big complaints, Balavia did what I needed."

Points négatifs : "Impossible to check in in EWR to connecting flight"

Points positifs : "Nothing"
Points négatifs : "I was not allowed on the flight without a Visa and I was not told I needed one."

Points positifs : "Everything was clean and professional. Liked the flight staff in uniforms, something lacking in the US. Flight was on time."

Points négatifs : "Only coffee tea or water no juice.Sandwich thin white bread with one slice of processed chicken . No entertainment one hour flight!"

Points positifs : "Was on time"
Points négatifs : "Not enough space for legs."

Points positifs : "Upgraded to business class by some reason"

Points positifs : "Personnel de bord sympathique, confort dans avion sommaire"
Points négatifs : "Très mécontent des deux compagnies (Air France et Air Antilles): nos deux valises ont été perdues, et aucune compagnie n’est capable de savoir où se trouve l’une des deux valises, un comble! A l’heure où tout est informatisé, tracké, les aéroports sont censés être des endroits sécurisés.. Mais on arrive malgré tout à perdre une valise dans la nature...! Aucun professionnalisme, on nous ballade de services en services sans aucunes informations ni renseignements susceptibles de nous rassurer. Je suis très déçu, voyage de retour gâché par la faute de ces deux compagnies plus a même d’encaisser l’argent des clients que de se soucier d’eux."

Points positifs : "Seats ok. Crew is super. Drinks offered"
Points négatifs : "Nothing, AF rocks"

Points négatifs : "Idem"

Points négatifs : "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."

Points négatifs : "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Points positifs : "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."

Points négatifs : "Les sièges très serrés. La nourriture très moyenne ( surtout le petit déjeuner )."

Points positifs : "Le lounge Air France magnifique; personnel de bord"
Points négatifs : "Le système de divertissement à bord"

Points positifs : "Service à bord, amabilité du personnel"

Points positifs : "Arrivée à l’heure"
Points négatifs : "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"

Points positifs : "Check in agent extremely helpful and friendly."
Points négatifs : "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Points positifs : "The crew was amazing and extremely helpful!"
Points négatifs : "The food could have been better"

Points positifs : "Le chef de cabinet était très accueillant et à l’écoute"

Points négatifs : "Tres mauvaise expérience avec Air France, vol raté, donc 900€ de frais supplémentaires pour un voyage avec mon epouse et nos 2 jeunes enfants. Le vol en lui-meme etait correct."

Points positifs : "Siege inconfortable manque d ergonomie dossier trop droit aucun soutien pour les reins creux qui donne mal au dos et lorsque nous sommes au fond du siège la nuque n est pas du tout soutenue"
Points négatifs : "Ras"

Points positifs : "Arrivée en avance ! Collation très bien."
Points négatifs : "Rien"

Points négatifs : "C'était un vol court de 50 mn, pour le prix c'était correct, je ne m attendais pas au confort ultime!"

Points négatifs : "Excelente aerolínea"

Points positifs : "Amazing crews!"
Points négatifs : "N/A"

Points positifs : "The cue lines per zone are the most brilliant idea!"
Points négatifs : "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."

Points positifs : "Flight was in time"

Points positifs : "Fantastic Crew!"
Points négatifs : "Seats are comfortable but tight."

Points positifs : "FA kept bumping into my seat waking me up"
Points négatifs : "Return the 777 to 9 across"

Points négatifs : "The fligh Washington delay more than a hour"

Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."

Points positifs : "Flight was on time."
Points négatifs : "Food could have been much better in comparison with other airlines."

Points positifs : "Snack et boisson à bord, plutôt confortable, embarquement rapide avec bébé"
Points négatifs : "Avion retard.. Pas drôle avec un bébé fatigué"

Points négatifs : "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Points positifs : "Nothing"
Points négatifs : "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Points négatifs : "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"

Points positifs : "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Points négatifs : "Check in process was easy. The flight attendants are all very helpful and kind."

Points négatifs : "Not much legroom."

Points positifs : "Nothing"
Points négatifs : "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Points positifs : "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Points négatifs : "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Points négatifs : "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"

Points positifs : "Modern aircraft with power, big screens etc"
Points négatifs : "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Points positifs : "On time."
Points négatifs : "Did not seat together passengers, although booked and checked in at the same time."

Points positifs : "Onboard crew was friendly. Dinner was good"
Points négatifs : "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Points positifs : "Rien."
Points négatifs : "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."

Points positifs : "L'attention et l'amabilité de l'equipage. Le service en plusieurs langues. Les sièges plus confortables que sur les moyens courriers. Bravo pour les progrès sur les plateaux repas. J'aurai bien aimé un apéritif quand même"
Points négatifs : "Les toilettes de seconde sont trop loin! Difficile de progresser dans les allez les gens dorment les jambes en travers des rangées par manque de place. A cause du bruit le Stewart a pas bien compris ce que je commandais a voir et n'a pas osé me faire répéter une troisième fois. Je n'ai pas.trouve la ventilation individuelle, donc ai eu peu trop chaud et très soif tout le vol."

Points positifs : "I like the service. They caring and give snacks, comfort and overall"
Points négatifs : "None. I like everything"

Points positifs : "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Points négatifs : "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Points négatifs : "Screen broke half way through flight. Food was poor"

Points positifs : "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Points négatifs : "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."

Points négatifs : "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Points positifs : "Embarquement, service à bord, équipage parfait... un vrai service aérien sur des courts courriers ! Très bon rapport qualité/prix pour ce vol. Arrivée à l'avance à l'Orly."

Points négatifs : "L’enorme Retard sans explications avec des changements d’heure"

Points positifs : "Free snack and drinks. Good service."

Points positifs : "Trop souvent en retard"

Points négatifs : "beaucoup de retard et aucunes infos ....."

Points positifs : "Crew very good"
Points négatifs : "Sits"

Points positifs : "boarding"
Points négatifs : "crew"

Points positifs : "Not very much at all"
Points négatifs : "More seat room, better food, drop the damn Russian from announcements"

Points négatifs : "I was very disappointed for charging me one luggage - 60 euro."

Points positifs : "No customer service skills at all"
Points négatifs : "Ukraine is great when it comes to taking your money, but when you have an issue or can't find your bag, they will not compensate you"

Points positifs : "Short layover"
Points négatifs : "Airport staff cannot fix ticket issues Bag has been lost for over 2 weeks and customer relations office advised me to wait 3 months before any compensation is even considered. Had to pay extra $240 to get on the flight because on one was available to correct a ticketing mistake. Horrible airlines"

Points positifs : "Absolutely nothing"
Points négatifs : "Oh maybe not scamming their customers"

Points positifs : "Nice crew. Plan made it to the destination."
Points négatifs : "Flight changed. Then late. My first experience could have been better."

Points positifs : "The crew was good, the food waas so so"
Points négatifs : "I had a sitze at the beginning economy class salon, but the toilet closer to me did not work, and all passenger should go to use it to the end of airflight. It was very uncomfortable"

Points négatifs : "If Ukraine airlines EVER leave on time it would be a miracle!! Every time..."

Points positifs : "Je sais pas"
Points négatifs : "Je sais pas"

Points positifs : "Les horaires du vol"
Points négatifs : "Une correspondance un peu moins longue"

Points négatifs : "Small space , food - not a great selection but we made it well to NYC"

Points positifs : "Food was good. Some of the crew was very pleasant. 2 checked bags allowed with ticket price."
Points négatifs : "Nicer staff especially in regards to baggage and helping people with different cultures/languages. They are beyond strict about baggage size. Nice to have endless movies to watch, but should be noted no individual movies. Unexpected fee for boarding pass and inability to check in online at airport."

Points positifs : "1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old."
Points négatifs : "Get a newer plane, make sure luggage arrives on time."

Points négatifs : "aucune info sur le trajet durant le vol : temps restan ou carte de l'évolution du vol..."

Points positifs : "rien"
Points négatifs : "du retard à l'aller et au retour (plus que 2hr) et durant le vol de 10hr Kiev Toronto un seul écran de divertissement avec un film qu'ils ont mis en boucle tout au long du vol (5 fois)"

Points positifs : "Ambiance calme"
Points négatifs : "Siège un peu serré."

Points négatifs : "Siège un peu serré. Beaucoup de bruit."

Points positifs : "Nice friendly crew, fresh aircraft model, good ticket price"
Points négatifs : "Boarding was sooooo long and slow. Bad shape of seats, I had really back ache while flying for 3 hours. I Had long trip through up the ocean for 9 hours right before that and I had no same problem"

Points positifs : "Flight was good"
Points négatifs : "I went to desk for check in and they told me l have to pay 15 euro because that l didn’t check in on line before l get to the airport. They wouldn’t check and give me boarding pass till l paid 15 euro. Horrible airline. After that they wanted to charge us for food and drinks on a international flight. Never again !!!!"

Points positifs : "On time."

Points positifs : "See below."
Points négatifs : "Starting off with checking in, it was packed. Hundreds of people squeezing into one line. It took such a long time to get through that the people at the end of the line were late catching the plane. Now to actually boarding the plane. None of this was anyone’s fault accept the actual passengers tat were being difficult HOWEVER there could have maybe been something done seeing that we left and hour and a half later than we should have because of said passengers. When you have a layover, that is an actual nightmare. Next, onto the layover. It was fine. Nothing bad happened on the flight itself. But here’s where it sucked. Everyone who flew from Paris to Lviv with a layover in Kiev lost their baggage. GREAT NEWS TO HEAR. I understand that this happens from time to time. But we were given hardly any answers as to when we would have our luggage back and we were all a part of a very important even where, oh I don’t know. Clothes would be nice to have. Anyway that’s it. Just a little chunk of our hellish travel day."

Points positifs : "That was one of the smoothest flights and landings I’ve ever had! I was pleasantly surprised :). Props to the pilot! Seats were fine and plenty of leg room."
Points négatifs : "I didn’t get an email or notification saying I could check in online. When I arrived at the airport the lady told me I had to do it at a kiosk, and luckily I got there early because at 2 hours before departure she said I would have to pay more to check in. Boarding is scary because they send guys out to try to “catch” people with overweight luggage, but I guess it’s how they make their money. Also there were tons of screaming kids and one kicking my seat, but that has nothing to do with the airline lol luckily I brought earplugs. Didn’t get the food but didn’t look too great anyways. Bring a book or something because there is zero entertainment."

Points positifs : "nothing"
Points négatifs : "3.5 hour flight from Kiev to Tel Aviv - no food/drinks at all! There is no entertainment systems! Planes are 100 years old Shoulder/leg room is the smallest Prices for this company should be 30-40% cheaper to cover all inconveniences"

Points négatifs : "7 hours delayed lost luggage (delivered day before, took a while to find it)"

Points positifs : "Crew was nice and polite."
Points négatifs : "Hidden charges: Usually, when you take international flights, one checked luggage is allowed. Here we had to pay extra EUR 100 per person to check in our luggage. It was not overweight, it appeared that our ticket included 0 checked pieces. We took a flight from Paris to Kiev, and I was thinking on the international flights one checked luggage is allowed. Also, there is a fee for printing boarding pass, which was also a surrise to me."

Points négatifs : "It was worst expireance I ever had. Flight was delayed almost 3hour. No one know wat really going on with uia airlines. Checking counters computer shut down. It took almost 40 min Swith on.most of passengers tickets conformation dose not Mach with syestem.overoll ground staff there did their best to get in into the flight.this case we do not know for whom to blam ,,,"

Points négatifs : "Absolutely nothing"

Points positifs : "Affordable"
Points négatifs : "Little leg room"

Points positifs : "Direct flight"
Points négatifs : "I was booking a regular flight however, i was charged extra 50€ for one peice"

Points négatifs : "Flight was okay but at check in they played the game of adding extra charges for luggage and for printing a boarding pass. Once you are selected to participate in their scam you get to take a slip of paper to the ticketing counter which is the only place they can accept payment. After you pay you are given a receipt that must be taken back to the overworked check in agent (and jump the line in front of other waiting their turn) to get your boarding pass and luggage receipt. Flyer beware!"

Points négatifs : "They sent passengers an e-mail about downloading and printing our tickets. And because I was n`t even able to download, let alone to find a printer and print it. I end up paying 10euros for something that was always their responsibility."

Points positifs : "I requested little late (on my second flight from Kiev to JFK) a wheelchair assistance as a senior citizen. Crew did their best and they could accommodate my request for the rest of the flight, I appreciate that, thank you!"
Points négatifs : "Accidentally, I left my main suitcase unlocked (but of course it was well zipped). Upon my arrival, at home in US, I found almost half of my gifts and items I had prepared for friends missing / stolen! Although I cannot prove and blame anyone personally for that this has never happened to me with any other company. I have enough ground to suspect this was done at Kiev Airport during the baggage loading and processing. What a shame ..."

Points négatifs : "We couldn't fly because of serious health problem of my pregnant wife and no one cancelled our booking and even didn't provide partial refund. It is the worst customer service I've ever met."

Points positifs : "Quiet and peaceful flight. Polite crew.Flight on time. Clean and pleasant."
Points négatifs : "No food and beverage.No entertainment."

Points positifs : "Food is good"
Points négatifs : "На обратном пути пришлось заплатить за багаж, зотя нигде в билете не было отмечено что багаж не входит. Я тщательно проверяла все опции при регистрации онлайн. Это ужасно, что авиакомпания не предупредила. Я не имела достаточно денег, хорошо что коллега помог."

Points positifs : "I would prefer to do a regular check-in at the counter."
Points négatifs : "I don't like that UIA checks me in automatically,then makes me to standon general line for baggage drop off and that I don't have any choice of seats at the registration."

Points positifs : "The crew was attentive and professional, the flight was on time and I can't think of a single thing that wasn't excellent"

Points positifs : "The staff was very pleasant. Meals were provided."
Points négatifs : "There could be a wider selection on beverages"

Points positifs : "Boarding process was again pretty efficient. Price was excellent."
Points négatifs : "The food options were very limited. I expected much more for an international flight. This is my third time flying MAU (Ukraine International). My last flight experience was awful (missed connecting flights because of delays, etc.) but this was much better."

Points positifs : "Everything was OK except at frankfurt it took 25 minutes to get from the plane into the terminal. FRA airport operations was VERY VERY slow and seemed quite inefficient. I assume UIA does not have access to a gate and jetway at FRA, but the transfer from plane to terminal added about 25% more time to the overall trip time."

Points positifs : "When u buy business class ticker you expect for minimum which is far from anything' to tell about"
Points négatifs : "Sit not close to any standard, no any entertainment at all, good is so so."

Points positifs : "Depart on time, arrive on time. Pleasent crew. Good value for money."
Points négatifs : "No meal on flight. No entertaiment."

Points négatifs : "Old plane, was no any entertainment or phone plug-in/charger, I payed for my second luggage 110$, I used to carry 2 baggage bags for free."

Points positifs : "My seat mate"
Points négatifs : "Rude staff. Old aircraft. Non-operational toilets on 10 hr flight. Need I say more?"

Points positifs : "It just worked out !!!!!!!!!!"

Points positifs : "It's a discount airline, you get what you pay for."

Points positifs : "The movies"
Points négatifs : "One stewardess was completely with a nasty attitude to several people."

Points négatifs : "Nothing, very bad flight Airline to much bad"