Très très bien expérience merci encore
En business, équipage défaillant, le service n'est pas à la hauteur des espérances. Repas servi repisement. Le pain n'avait pas été réchauffé et était mou et glacé. Enchaînement des plats trop rapide. Pas de boisson proposé au cours du repas. Pas de boissons chaudes proposées en fin de repas. Déçu
En business, équipage défaillant, le service n'est pas à la hauteur des espérances. Repas servi repisement. Le pain n'avait pas été réchauffé et était mou et glacé. Enchaînement des plats trop rapide. Pas de boisson proposé au cours du repas. Pas de boissons chaudes proposées en fin de repas. Déçu
Aéroport côté asiatique, super bondé… Possibilité de payer pour passer plus vite
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Points négatifs : "Change the variety of the food same as other airlines do"
Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Points positifs : "Can't really remember."
Points négatifs : "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Points positifs : "Seats were very uncomfortable"
Points négatifs : "too expensive for flights"
Points positifs : "Crew was perfect, seat was great"
Points négatifs : "All is well."
Points négatifs : "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "Everything...the food was delicious, the staff was gracious and always went the extra mile."
Points positifs : "Crew was exceptional. Very polite and helpful. Flight was on time."
Points négatifs : "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Crew"
Points négatifs : "Food was late and terrible seating arrangements were horrible they placed my infant in a different section don’t recommend it if you are old or traveling with family"
Points positifs : "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Points négatifs : "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points positifs : "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Points négatifs : "Gate experience at IST was sub par"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "I got upgraded to business class, only the fourth time in 60 years flying!"
Points positifs : "The food and the entertainment was excellent!"
Points négatifs : "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points positifs : "I am very happy - always good service, timely and pleasant staff."
Points négatifs : "n/a"
Points négatifs : "La cuisine est vraiment horrible"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
Points négatifs : "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "The food was excellent"
Points positifs : "Nothing"
Points négatifs : "Nothing"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Points négatifs : "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "Very efficient flight, quick and handy. No extra details, but have to say the breakfast they served was excellent. Probably the best I have had on such short 1hr flight."
Points négatifs : "No personal entertainment set, but on such short flight that was not a big problem. Everything else about the seat was good, and a lot of passengers fell asleep comfortably."
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points négatifs : "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."
Points positifs : "I like the food and movies"
Points négatifs : "Nothing"
Points positifs : "The security checks to board the plane were extensive and there was potential for the situation to be very stressful, but the personnel handled themselves very well under the pressure and stayed calm."
Retard de vol , mais involontaire d’équipages
Points positifs : "Canine crew were perfect and kind"
Points négatifs : "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"
Points négatifs : "Un avion qui part à l heure est un avion qui arrive à l heure."
Points positifs : "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Points négatifs : "Encore un retard...cette fois de 45 minutes"
Points positifs : "The seat i got was great"
Points négatifs : "There was a delay"
Points positifs : "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Points négatifs : "Retard de l'avion: de plus en plus récurrent."
Points positifs : "Seat was very comfortable. Crew was great."
Points positifs : "The flight attendants were quite personable and engaged."
Points positifs : "It was all fine, a bit cramped, but otherwise fine"
Points négatifs : "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Points négatifs : "Ils ont changé mon vol a la dernière minute"
Points négatifs : "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."
Points négatifs : "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"
Points positifs : "The food is poor"
Points négatifs : "The ffood could be better."
Points négatifs : "Staff is not friendly, does not offer assistance or ask if you need anything."
Points positifs : "Personel Très sympa et pilote top"
Points négatifs : "Pas de distraction"
Points positifs : "Choix de films et jeux pour enfants, repas correcte"
Points négatifs : "Personel trop rigide et pas très à l écoute des enfants"
Points positifs : "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Points négatifs : "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Points positifs : "Quick boarding decent legroom"
Points négatifs : "Breakfast was not great"
Points négatifs : "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."
Points négatifs : "The crew dropped the bottle to the head of my son."
Points positifs : "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Points négatifs : "Nothing!"
Points positifs : "Timely departure and pleasant staff on board"
Points négatifs : "It was cold during the flight,"
Points négatifs : "One hour late for take off..."
Points positifs : "Decent amount of space between seats"
Points positifs : "Generally very pleasant flight"
Points négatifs : "No complaints"
Points négatifs : "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Points négatifs : "Collation non adaptée au menu spéciaux demandés (vegan)"
Points négatifs : "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."
Points positifs : "Comfortable"
Points négatifs : "None"
Points positifs : "Plane was very clean and drink service was frequent."
Points négatifs : "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Points positifs : "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Points négatifs : "I really can’t think of anything I didn’t like!"
Points négatifs : "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"
Points négatifs : "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Points positifs : "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Points négatifs : "Food was ok, not great."
Points négatifs : "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Points positifs : "Staff welcoming and courteous. Flight nice and quiet"
Points négatifs : "Nothing"
Points négatifs : "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Points positifs : "Not a long run."
Points négatifs : "Seats too too tight. Uncomfortably tight."
Points positifs : "Staff very welcoming"
Points négatifs : "I remember a time when these flights had entertainment on them..."
Points négatifs : "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Points positifs : "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Points négatifs : "Hot tee was only offered after hot meal service not before."
Points positifs : "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Points négatifs : "Food part was missing."
Points positifs : "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Points négatifs : "The food quantity was skimpy considering the duration of the flight."
Points positifs : "Flight was good and everything worked out perfectly."
Points positifs : "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Comme toujours en classe économique le confort et la restauration ne sont pas exceptionnels alors que les prix sont presque le double. Cerise sur le gâteau ma valise ne m'a pas suivi est est restée à Munich. Elle est arrivée 48 heures après quand j'étais en province. Obligé d'aller la rechercher à 80 kms de chez moi à l'aéroport car pas livrée à domicile. Rien ne manquait mais paroi fendue et roulette cassée. 106 euros de dédommagement après 3 mois de moulte réclamation. Pas sûr de reprendre Lufthansa
I will never use kayak again. Their confirmation numbers are useless to the airlines. They cannot represent the airline. I was blocked from getting a seat assignment when I booked the flight. Their service is useless. I will also never book a flight serviced by another airline. Confirmation numbers are unique to each airline. The only one that matters is the one assigned by the airline servicing the flight. In my experience, Kayak doesn’t exist. It was just a front. I was forced to deal with a company called Chat Deal. Never heard of them. Never want to deal with them again. Awful.
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Points positifs : "Very friendly crew, very clean cabin, very comfortable seats"
Points positifs : "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Points négatifs : "Everything was pleasant....I wouldn’t change anything."
Points négatifs : "Food is a joke"
Points positifs : "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Points négatifs : "Boarding could be a little bit more organized"
Points négatifs : "Better Communication from Lufthansa"
Points positifs : "Good"
Points négatifs : "Confortable seats"
Points positifs : "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Points négatifs : "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."
Points positifs : "Crew was great."
Points négatifs : "Check in time took a very long time with a boarding pass."
Points négatifs : "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points négatifs : "Retard"
Points positifs : "Ben... Je cherche encore"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points positifs : "Service is excellent, comfortable seats and space between legs is comfortable even in economy."
Points positifs : "Nothing at all"
Points négatifs : "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Points négatifs : "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"
Points négatifs : "Parfait rien a dire"
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"
Points positifs : "rien"
Points négatifs : "les retards"
Points négatifs : "Le vol est largement en retard !!!!!"
Points positifs : "Embarquement très rapide, vol ponctuel."
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Airplane food eatable"
Points positifs : "Crew, boarding, seat"
Points négatifs : "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Points positifs : "on time no hassle"
Points négatifs : "nothing in particular"
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points positifs : "Great hospitality"
Points négatifs : "Delayed"
Points négatifs : "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Points positifs : "Attentive and friendly crew, good selection of in-flight entertainment"
Points négatifs : "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Our seats smelled like someone puked on them and they were not cleaned up. It was nauseating the entire flight. Plus their planes are not comfortable. We don’t recommend them.
Our seats smelled like someone threw up on them.
Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Points positifs : "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Points positifs : "Seats were good"
Points positifs : "Nice seats, clean spacious airport, nice crew"
Points négatifs : "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Points négatifs : "Everything"
Points positifs : "Departure and arrival were right on time."
Points négatifs : "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Points négatifs : "One hour delay and baggage retrieval also took one hour"
Points positifs : "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Points négatifs : "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Points négatifs : "We had were more than 3 hours late"
Points positifs : "Comfortable and spacious seat allowed me to slee most of the flight!"
Points positifs : "Nice crews. Flight was on time"
Points négatifs : "There is no instant noodle as in Suncafe (menu)"
Points positifs : "smooth check in and boarding"
Points positifs : "I like the competative rates and on time schedule."
Points positifs : "Nothing"
Points négatifs : "Lost my luggages"
Points positifs : "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Points négatifs : "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Points positifs : "Short wait"
Points négatifs : "Not enough leg room"
Points positifs : "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Points négatifs : "0000000000000000"
Points négatifs : "Didn’t get to it"
Points positifs : "The employee were professional and nice. Every thing went smooth"
Points négatifs : "None"
Points positifs : "Mostly everything was fine with the flight"
Points négatifs : "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Points positifs : "The lounge"
Points négatifs : "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Points positifs : "Fast amd easy flight"
Points positifs : "Quik flight"
Points négatifs : "The fiod I requested from the menue was not available"
Points négatifs : "Very bad transfer arriving from Istanbul at Antalya."
Points négatifs : "Very bad transfer arriving from Istanbul at Antalya."
Points positifs : "Wonderful flight. Everything was Handled well by flight staff"
Points négatifs : "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Points positifs : "We got where we were going safely"
Points négatifs : "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Points négatifs : "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Points positifs : "Staff was nice"
Points négatifs : "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Points positifs : "Cost was reasonable."
Points négatifs : "Often it has delays."
Points négatifs : "Delayed 35 minutes"
Points positifs : "Good flight overall and crew good"
Points négatifs : "Left half hour late otherwise satisfied"
Points positifs : "customer service in general.."
Points positifs : "Plane was veryClean. On time. Staff were very frindly"
Points positifs : "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Points positifs : "efficient boarding"
Points négatifs : "seat a bit worn out. luckily it was a short flight"
Points positifs : "Everything perfect I Like the sun express"
Vol retardé 2h d'attente dans l'aéroport , puis changement de porte d'embarquement sans information du personnel , puis embarquement , puis de nouveau 2h d'attente sur le tarmac avec très peu d'informations il a fallut les réclamer a plusieurs reprises auprès du personnel . Pas de gestes commercials de la part de Ryanair si ce n'est 4€ a dépenser dans les boutiques pour un rafraichissement sauf que les boutiques étaient fermés . Arrivée à 3h du matin donc plus de transport publics et pas d'autre proposition par Ryanair
Points positifs : "Le prix du vol, l'amabilité du personnel."
Points négatifs : "C'est Ryanair, donc, beaucoup des choses devraient être améliorés."
Points positifs : "That it was on time"
Points négatifs : "On board entertainment"
Points positifs : "Great flight"
Points négatifs : "Everything was great"
Points négatifs : "Every thing was perfect . Thanks"
Points positifs : "Le prix, les dates de vols, l'aéroport est desservi par les transports."
Points négatifs : "L’embarquement avec des personnes incompétentes qui ne font pas leur travail correctement contrairement à l’aller qui était parfait. Les sièges sont inconfortables."
Points négatifs : "Long queue to check in bags Only one guy at the desk to do it... Plane delayed hour and a half. Minimal communication."
Points positifs : "Très bien"
Points négatifs : "C’était en retard pas très sérieux."
Points négatifs : "éviter 1h15 de retard"
Points négatifs : "While the crew was not rude, they did not have the cheer and hospitality most come to expect when flying with any airliner."
Points positifs : "Les annonces du pilote, l'atmosphère général de la nouvelle cabine Boeing"
Points négatifs : "L'embarquement"
Points négatifs : "Pour le prix il ne faut pas trop critiquer"
Points négatifs : "Hélas pour ce type de vol on ne peut espérer mieux. Avion petit et plein à capacité."
Points positifs : "L'équipage est toujours au top et cette fois-ci nous sommes mêmes arrivés avant l'heure prévue."
Points positifs : "Le vol s'est très bien passé. Le commandant de bord a donné des informations durant la vol concernant le survol de la région et l'heure d'arrivée plus tôt dans la soirée."
Points négatifs : "Le confort reste sommaire mais correct"
Points positifs : "Personnel très pro et serviable. Avion et vol impeccable. Retard de 4h pour raisons météo, collation offerte par Ryanair"
Points négatifs : "Sièges plus confortables."
Points positifs : "Le pilote a récupéré le rétard"
Points négatifs : "L équipage et l'organisation avant l'embarquement"
Points positifs : "Most."
Points négatifs : "All is all."
Points positifs : "A pleasant journey."
Points négatifs : "It was fine. No complaints."
Points positifs : "Des heures passé à essayer de trouver une façon d'aanuler les billets. Tout est fait pour renvoyer vers les sites internet qui ne permette pas d'annuler un billet pour trois personnes. Terminer les réservation par internet, c'est une belle anarque commerciale. Je partage cette expérience sur les réseaux sociaux avec 23000 followers, je ne suis pas le seul. Nous ferons remonter cela bientôt."
Points positifs : "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Points négatifs : "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Points positifs : "L'accueil de l'équipage"
Points négatifs : "Le retard et toujours ce problème de réception des cartes d'embarquement par kiwi J'ai reçu cette fois une carte sur 3 par mail Pour faire les cartes j'avais le mail de kiwi cette fois donc ça a été mais je trouve toujours le procédé complètement anormal voire tout à fait ignoble quand je pense aux personnes plus âgées par exemple Je reste choquée par les méthodes du prestataire Kiwi"
Points positifs : "seul chose positive les tarifs"
Points négatifs : "départ de Toulouse vers Berlin avec une heure de retard dans explications ni aucunes excuses ensuite ils ont même pas offert gratuitement une boisson sur le sol où dans l'avion . pour le retour Berlin à Toulouse du retard aussi 20 minutes."
Points positifs : "Espace jambes correct"
Points positifs : "We arrived safely"
Points négatifs : "Said on time until we arrived at airport gate- then said delay with no reason given and no one to speak to. Estimated time kept getting pushed back. If had known if long delay would have stayed in Santander and enjoyed day. Poor customer service and frustrating delays."
Points positifs : "Aller chercher les PMR (Personnes à Mobilité Réduite) au parking"
Points négatifs : "Les enfants bruyants et énervants"
Points positifs : "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Points négatifs : "Maybe enough seats for everyone after security but obv right for space"
Points positifs : "That i made it through all this"
Points négatifs : "People cut in the line, seats are almost wooden."
Points négatifs : "Delays"
Points négatifs : "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Points positifs : "Correct"
Points négatifs : "Manque explication en français"
Points positifs : "The disembark at stansted was fast and passport control was easy."
Points négatifs : "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."
Points négatifs : "Atterissage"
Points positifs : "Toulouse airport unbareably hot."
Points positifs : "Vol pas cher"
Points négatifs : "Le retard et les sièges pas très confortables même pour un trajet de moins de 2h"
Points positifs : "The price of the ticket"
Points négatifs : "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Points positifs : "The flight was great and all"
Points négatifs : "The fact that qhen i bought on your app it said 23euro and when i got in the airport i had to pay 165euro to get on board... wth??? Still don’t understand that part would you be able to refund me that part since you didnt told the real cost.. thanks"
Points positifs : "I was by myself with a toddler, a pram and 2 hand baggage. down"
Points négatifs : "I thought the would take at least one of them at the gate as usual and I asked if they could help with pram and they said NO! It was a nightmare I had to go down a lot stairs. The only person that helped me it was an old lady! This is a rubbish service I won’t reccomend to anyone with kids!"
Points négatifs : "Important retard au départ, longue attente avant et après l'embarquement. Quasiment tous les bagages cabine envoyés en soute. Très peu d'informations en anglais. Personnel à bord plutôt désagréable"
Points positifs : "Price"
Points négatifs : "La vente à bord de façon instante par l'équipage Ryanair."
Points positifs : "Décollage et atterrissage tout en douceur. Bravo au pilote!"
Points négatifs : "Rien à signaler. Tout était parfait"
Points positifs : "Price"
Points négatifs : "Late with no information given to passengers"
Points positifs : "Cheap ticket"
Points négatifs : "Delayed an hour, have to pay for any seat now, regardless of when you check in. Boarding was horribly slow and inefficient. Absolutely rubbish and I never want to fly with them again."
Points positifs : "Pour un vol Low Cost, cela s'est bien passé, embarquement un peu long mais nous sommes arrivés avec 10 min d'avance et pas de gros problème lors du voyage."
Points négatifs : "There was no order in getting you in the plane. During flight everything is for sale including cosmetics. There is advertising on the back of the seats. It felt cheap."
Points positifs : "Vol direct depuis la province."
Points négatifs : "Retard à l'embarquement."
Points négatifs : "We only received emailed in Greek while we were in the United States and didn’t receive any emailed while we were in Greece prior to our flight to Santorini from Athens. When we went to the airport we were told that we had pay 66 euros per person because we didn’t register online for checkin. We were told that if we didn’t we wouldn’t be let on our flight. This happened with many customers that were inline with us. Terrible flight, would not recommend it to anyone."
Points positifs : "The flight seemed quick"
Points négatifs : "There was a delay"
Points négatifs : "Late from Passport control - wouldn’t hold plane for us - missed flight - no others that dat"
Points positifs : "L'embarquement priorité."
Points négatifs : "Charger 3.00 euros pour une bouteille d'eau!"