Points négatifs : "Le retard allé comme retour"
Points positifs : "Personnel de cabine au petit soin"
Points négatifs : "Prix du billet un peu cher à mon sens"
Points positifs : "La régularité du vol L’acceuil et la disponibilité des hôtesses"
Points négatifs : "Rien"
Points négatifs : "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Points positifs : "Punctual"
Points négatifs : "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Points positifs : "The crew and the food were great!"
Points négatifs : "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Points négatifs : "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Points positifs : "La tranquillité de la cabine premium"
Points négatifs : "Le confort de la cabine"
Points négatifs : "Seat angle adjustment was not the most comfortable for sleeping."
Points positifs : "Arrivée à l’heure"
Points négatifs : "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"
Points positifs : "Amazing crew and on time flight"
Points négatifs : "None"
Points positifs : "La qualité du service Air France, le nouvel appareil, le système de divertissement, l'amabilité"
Points négatifs : "L'embarquement dans un terminal trop étroit avec des annonces peu claires"
Points négatifs : "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Points positifs : "Nothing"
Points négatifs : "Everything"
Points négatifs : "Tres mauvaise expérience avec Air France, vol raté, donc 900€ de frais supplémentaires pour un voyage avec mon epouse et nos 2 jeunes enfants. Le vol en lui-meme etait correct."
Points négatifs : "Boarding clusterf..."
Points positifs : "Arrivée en avance ! Collation très bien."
Points négatifs : "Rien"
Points positifs : "J’ étais encore pour mon retour d’Atlanta a côté des toilettes et déranger toute la nuit par la chasse d’ea Et la lumière. Le petit déjeuner n’est pas bon je trouve..."
Points négatifs : "Étant donné le gâchis sur les plateaux du breakfast on devait avoir le choix."
Points positifs : "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Points positifs : "le fait qu'on débarque vite"
Points négatifs : "le retard"
Points négatifs : "sièges trop serrés"
Points négatifs : "Not to be late ,and not to loose my luggege"
Points négatifs : "wine selection divider between seats"
Points positifs : "Personnel de bord aimable, vol sans encombre"
Points négatifs : "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."
Points positifs : "Flight was on time."
Points négatifs : "Food could have been much better in comparison with other airlines."
Points positifs : "Crew was nice, too short of a flight to figure out more"
Points négatifs : "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"
Points positifs : "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Points négatifs : "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Points positifs : "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Points positifs : "Food was good, crew was very professional and courteous. Flight was smooth."
Points négatifs : "Coach was cramped and the video system didn’t work very well"
Points négatifs : "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Points négatifs : "Tiny uncomfortable seats."
Points positifs : "Flight attendants were very nice"
Points négatifs : "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Points positifs : "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Points négatifs : "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Points positifs : "Everything was fine"
Points négatifs : "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"
Points positifs : "Boarding this large plane went relatively quickly and orderly."
Points négatifs : "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Points positifs : "L’equipage Et le repas"
Points négatifs : "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"
Points positifs : "Le divertissement"
Points négatifs : "Security services at Manchester airport...too long and not friendly at all"
Points positifs : "L'attention et l'amabilité de l'equipage. Le service en plusieurs langues. Les sièges plus confortables que sur les moyens courriers. Bravo pour les progrès sur les plateaux repas. J'aurai bien aimé un apéritif quand même"
Points négatifs : "Les toilettes de seconde sont trop loin! Difficile de progresser dans les allez les gens dorment les jambes en travers des rangées par manque de place. A cause du bruit le Stewart a pas bien compris ce que je commandais a voir et n'a pas osé me faire répéter une troisième fois. Je n'ai pas.trouve la ventilation individuelle, donc ai eu peu trop chaud et très soif tout le vol."
Points positifs : "Les boissons gratuites. L’application.l’anbiance de l’avion."
Points négatifs : "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."
Points positifs : "The cabin crew were excellent"
Points négatifs : "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Points négatifs : "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Points positifs : "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"
Points négatifs : "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"
Points positifs : "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Points négatifs : "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Points négatifs : "Il a eu du retard"
Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"