Trouvez un billet d’avion pas cher pour Pigeon Forge

Points positifs : "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Points négatifs : "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."

Points négatifs : "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Points positifs : "As usual, punctual flight with friendly crew."
Points négatifs : "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."

Points négatifs : "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"

Points positifs : "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Points négatifs : "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."

Points positifs : "They didn't serve any refreshments or even water"

Points positifs : "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Points négatifs : "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."

Points positifs : "Everything was good in this flight"
Points négatifs : "N/A"

Points positifs : "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Points négatifs : "For boarding, we had to walk a rather far distance due to construction."

Points positifs : "Service, pilot updates, and seating were all great!"

Points positifs : "While seats were close together (little knee space), the plane was 1/2 full, so lots of space in adjoining seats. Nice crew."
Points négatifs : "Delay in boarding - not clear why. Can never get the wireless entertainment system to work."

Points négatifs : "Why do I have to get a new boarding pass in London"

Points positifs : "Service and food are good. Crew very friendly and tries to please everyone."
Points négatifs : "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."

Points positifs : "Legroom, lovely staff and all round good flight"

Points positifs : "Friendly crew, clean, well presented cabin."
Points négatifs : "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."

Points négatifs : "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."

Points positifs : "Great crew, easy boarding, comfortable enough flight"
Points négatifs : "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"

Points positifs : "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."

Points positifs : "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Points négatifs : "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Points positifs : "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Points négatifs : "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."

Points positifs : "Crew was very nice helpful and attentionate Entertainment had plenty of variety maybe not so many new movies but enough to find one you have not seen or classic you could watch again Food was good"
Points négatifs : "We weighted our hand luggage at the counter and then they ask again during boarding little confusing"

Points positifs : "Efficient, friendly, on-time!"

Points positifs : "Virgin atlantic is the best airline with Dreamliner"
Points négatifs : "Nothing"

Points négatifs : "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."

Points positifs : "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Points négatifs : "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"

Points positifs : "The flight was late but the pilots made up most of the time"
Points négatifs : "Uncomfortable seats"

Points positifs : "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Points négatifs : "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Points positifs : "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Points négatifs : "Back to Air France next time!"

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Points négatifs : "Sound didn't work on some of the entertainment choices"

Points positifs : "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Points négatifs : "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"

Points positifs : "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."

Points positifs : "The crew of the flight were very sweet and helpful"
Points négatifs : "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"

Points positifs : "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Points négatifs : "Leg room is a little tight"

Points négatifs : "Crew"

Points positifs : "Very good on board services and nice crew"
Points négatifs : "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."

Points positifs : "The food and service was excellent. Love it!"

Points positifs : "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Points négatifs : "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."

Points positifs : "The comfort of the flight and entertainment."
Points négatifs : "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."

Points positifs : "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Points négatifs : "Hand luggage was excessive and the overheads were full and the flight was not full."

Points positifs : "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."

Points négatifs : "45 minute delay on runway after landing was very very frustrating."

Points positifs : "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Points négatifs : "Wish the arrivals lounge was open for flights arriving in the afternoon."

Points positifs : "Great food and movie offerings. On time and courteous staff."
Points négatifs : "Cramped chairs- less leg room than Delta. Also, annoying that buying through Kayak left us without a code to be able to check in online, meaning we were left to be assigned seats at the airport."

Points positifs : "a very good experience Felt as if the crew cared"

Points positifs : "Great Service, comfortable seats, good choice of movies"
Points négatifs : "Food...Does not encourage healthy eating...but I this is nothing our the ordinary for flights"

Points positifs : "Food okay"
Points négatifs : "I had to go and get food for my vegan friend. Seats were so tight I could hardly move or rest."

Points négatifs : "The meals were terrible"

Points positifs : "Free dinner in lounge before flight; fully reclining seats; pleasant staff"

Points positifs : "Direct flight from Indy to CDG is great."

Points positifs : "Service de crew à bord, très gentil."

Points négatifs : "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."

Points positifs : "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Points négatifs : "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points négatifs : "Wifi didn't work the entire flight"

Points positifs : "Pas eu lieu"

Points positifs : "M’a replanifié mon vol arrive 3h30 plus tard"

Points positifs : "You change our seats that we could be together."
Points négatifs : "A soda and a cookie, you can definitely do better."

Points négatifs : "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."

Points positifs : "Food and service was nice"
Points négatifs : "Very long route to my final destination"

Points positifs : "Everything. Very nice accommodating ok"

Points négatifs : "Le vol est parti en retard et j'ai manqué ma correspondace à Atlanta repas limité pour le lunh eb Première"

Points négatifs : "a venir demain suiteà la correspondace ratée"

Points positifs : "La possibilité d'écouter des films."
Points négatifs : "Être assise près des toilettes et subir la file d'attente avec des odeurs nauséabondes à travers tout ça. De plus, j'ai un mal des transport assez intense et le fait de ne pas être assise à côté d'un hublot a rendu le tout assez pénible. Il serai intéressant de demander, lors de l'enregistrement, si nous avons des préférences de siège. Tout va si vite que nous n'avons pas le temps d'y penser...et il est ensuite trop tard."

Points positifs : "Wonderful plane, delicious food, great variety of drinks. Lots of movies to select from"
Points négatifs : "Nothing"

Points positifs : "À l’heure, nous sommes mêmes arrivés à l’avance! Nos bagages à main ont été enregistrés gratuitement."

Points négatifs : "Envoyer un rappel 24 h avant le vol!"

Points positifs : "L'accueil était chaleureux"

Points positifs : "Bien organiser, service correcte et rapide Heure d’arrivée à l'avance sur l'horaire initial . Espace correcte pour les jambes"
Points négatifs : "Changement de porte d'embarquement et de terminal"

Points positifs : "Rien"
Points négatifs : "Aucune organisation ou anticipation Encore 2 heures d’attente au décollage Désespérant d’ amateurisme"

Points négatifs : "Surbooké de 10 places donc cohue à l'embarquement"

Points positifs : "Food"
Points négatifs : "10 hours delay"

Points positifs : "Plenty of meals and friendly service"
Points négatifs : "Crowded seating...."

Points négatifs : "Employé à la porte très désagréable"

Points positifs : "Short flight so no food, drink or entertainment."

Points négatifs : "Flights on time"

Points positifs : "Connexion à New York = porte d'arrivée et de départ très proches l’une de l’autre"
Points négatifs : "L’espace est restreint entre les sièges (sur l’avion)"

Points positifs : "Tout s'est bien passé, hormis le fait que je n'ai pas pue m'enregistrer à l'avance !"
Points négatifs : "enregistrement"

Points positifs : "On time departure and arrival"
Points négatifs : "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."

Points positifs : "Loved the safety presentation made by the live stewardess!!"

Points positifs : "Excellent service"

Points négatifs : "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Points positifs : "Boarding was efficient"
Points négatifs : "My luggage didn't arrive with me"

Points négatifs : "Lounge : denied access even if I am platinum. Because domestic flight ? Delay by 1 hour .."

Points positifs : "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Points négatifs : "Boarding process was slower than anticipated One of our bags did not make it"

Points positifs : "Exceptional flight staff -"

Points positifs : "Tous les vols à l'heure, service égal à nos attentes. Personnel courtois et efficace. Très bon voyage"

Points positifs : "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."

Points positifs : "movies and food"
Points négatifs : "CDG airport is the worst!!!"

Points négatifs : "Encore assigné à la porte du vol, comme en stand-by. Pourtant les sièges étaient payés."

Points positifs : "Arrivé à New York"
Points négatifs : "Je n'ai apprécié d'avoir des sièges assignés à la porte du vol."

Points négatifs : "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"

Points positifs : "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"

Points positifs : "L'équipage!"
Points négatifs : "Gros retard! Retour sur Détroit après pour des problèmes mécaniques. Longue attente pour les réparations. Dédommagement ridicule !"

Points positifs : "Loved it all. That's good advice above :)"
Points négatifs : "It was a blast!"

Points positifs : "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."

Points positifs : "Rien j ai fais un Aller retour en 24 h entre les usa et le Brésil"
Points négatifs : "Les agents au Brésil non pas fait leur travail mon esta à était annulé o retour sauf que ils ont oublies De vérifier tte ça"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "Sandwich was incredibly tasty (although not much filling)"
Points négatifs : "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Points négatifs : "The streaming service didn’t work"

Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Points négatifs : "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Points négatifs : "Bag was lost"

Points positifs : "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Points positifs : "Service impeccable!"
Points négatifs : "They have one line of executive class after the kitchen and toilet, is very noisy."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "Good efficient flight crew friendly and helpful"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points positifs : "Service provided by the staff"
Points négatifs : "The navigation of the entertainment system is not very friendly"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Points négatifs : "Nothing to be honest . All positive."

Points positifs : "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Points négatifs : "Not much to comment on here."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Airline staff good and professional"
Points négatifs : "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Points positifs : "Manque de place"
Points négatifs : "La place"

Points positifs : "Arriving more or less on time"
Points négatifs : "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Points négatifs : "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Points positifs : "No chargers or tv on planes"
Points négatifs : "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Points positifs : "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Points positifs : "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Points négatifs : "The seats in economy were a little too small for a 12 hour flight"

Points positifs : "The staff was fast and curteous."
Points négatifs : "There is not anything to complain about besides the usual discomfort of travel."

Points positifs : "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Points négatifs : "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Points négatifs : "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Points positifs : "The crew was good"

Points positifs : "Loads of leg room"
Points négatifs : "Loved everything"

Points positifs : "Upgrade en business"

Points positifs : "Flight attendants tried their best given what they had to work with."
Points négatifs : "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Points positifs : "It was a short flight so it was O.K."
Points négatifs : "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Points négatifs : "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"

Points positifs : "Friendliest economy class service I've ever encountered."

Points positifs : "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Points négatifs : "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Points positifs : "Personnel aimable et avenant"
Points négatifs : "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Points positifs : "bien comme d'habitude"
Points négatifs : "RAS"

Points positifs : "Captain was updating us with the delay status."
Points négatifs : "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Points positifs : "crew"
Points négatifs : "food"

Points négatifs : "Terrible moslem food, too much lentil with tasteless chicken"

Points négatifs : "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Points positifs : "Personnel agréable et vol à l'heure"
Points négatifs : "Rien a dire"

Points positifs : "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Points négatifs : "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Points positifs : "The long flight"
Points négatifs : "The long flits"

Points positifs : "On time, courteous crew, decent food."
Points négatifs : "Leg room."

Points positifs : "We love flying with KLM as their flight staff are such a lovely bunch :-) Always ready to support. Actually they are proactive and will check in advance for your needs. Thumbs up guys! Keep up with the professional level."
Points négatifs : "What I didn't like was that the monitor at my seat as it was broken. So for 12 hours I had not a chance to watch a movie or anything :-("

Points positifs : "Flight crew is very kind. Seats are confortable with plenty of legroom. Food is excellent and overall it was a beautiful experience."

Points positifs : "food very good."
Points négatifs : "there wasn't so many movies in italian."

Points positifs : "Les boissons gratuites. L’application.l’anbiance de l’avion."
Points négatifs : "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."

Points positifs : "Le port usb pour charger son téléphone à bord et le personnage très souriant et bien présents. Bonne gestion d une urgence médicale à l atterrissage"
Points négatifs : "45 minutes pour avoir les bagages à l arrivée à Berlin Txl"

Points positifs : "Average"
Points négatifs : "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Points positifs : "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."

Points positifs : "Équipage au top, serviable, souriant, vraiment super !"

Points positifs : "Nothing"
Points négatifs : "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

Points positifs : "Priority boarding with kids"
Points négatifs : "Nothing special just like easyJet ir Rayanair"

Points positifs : "The quality of service from the staff and their courtesy. A great asset of the airline."
Points négatifs : "My luggage was left behind - this despite my being lifetme platinum."

Points positifs : "Le personnel"
Points négatifs : "Siège peu confortable et très peu de place pour les jambes. Équipement électroniques très ancien, qualité de l'écran médiocre, tactile fonctionnant très mal"

Points positifs : "Choix des films proposés. Menu éco mieux que sur d'autres compagnies (Latam ou Tap) Accueil et attention de l'équipage"
Points négatifs : "Bug du système de divertissement, qui a dû être réinitialisé complètement peu après le décollage. Espace toujours très juste en classe éco"

Points positifs : "Super fast boarding and smooth takeoff"

Points positifs : "Speed, professionalism"
Points négatifs : "Nothing"

Points positifs : "Respect des horaires"

Points négatifs : "no vegeterian sandwiches very disappointed"

Points positifs : "Plus d’espace pour les jambes et le parcours en sky priority."
Points négatifs : "Les cloisons entre la business et premium étaient toujours tirés mais pas celles premium et Éco. Sortie des bagages en retard même si c’etait étiqueté prioritaire."

Points positifs : "L’équipage Le c’fort Des sièges du 1er Rang La chef de. A une trop sumapo"
Points négatifs : "L’écran sur l’Airbus A340 est minuscule"

Points négatifs : "Retard... changement de porte 3 fois..."

Points positifs : "Dans le groupe air france KLM c'est hallucinant vu les tarifs et la réservation sur le site AirFrance qu'il n'y ai même pas d'eau distribuée gratuitement dans le vol : on n'est pas sur Easyjet et Ryanair"

Points positifs : "L'atterrissage avec une visibilité médiocre (brouillard)"
Points négatifs : "Retard au décollage, et retard à l'arrivée (mais pour cause de brouillard)"

Points positifs : "Rien. Service client zero"
Points négatifs : "Vol soit disant annulé alors qu'une amie était dedans. Report sur le vol d'après, nous privant de soirée sur place. Mise sur liste d'attente sur le vol suivant. Aucun dédommagement !"

Points positifs : "Arriver à destination."
Points négatifs : "Vol déclaré annulé, c qui était faux car il est réellement parti. Nouveau vol imposé 4h30 plus tard et on nous annonce que nous sommes sur liste d'attente arrière le vol est complet. Si pas de désistement nous devront prendre le vol du lendemain, réduisant de beaucoup la durée de notre week-end ! Dédommagement refusé car d 'après Aii France nous n' é tonnes pas prévu sur le vol de 16h alors que nous avuons nous billets électroniques."

Points négatifs : "Prestations minimaliste, ca correspond plus un voyage en économique qu'en classe affaire"

Points positifs : "Hôtesses très agréables"
Points négatifs : "Le problème n'est pas le vol mais le fait qu'Ava y de passer la douane, ils demandent à ce qu'on fasse la queue pour faire imprimer une carte d'embarquement même si on l'a sur son mobile! Ca prend 45 Minutes ! Pourquoi nous infliger cela ? Je fais mon enregistrement en ligne pour l'éviter !"

Points positifs : "Always like Air France. They are in tune with keeping the traveler updated."
Points négatifs : "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"

Points positifs : "Great people"
Points négatifs : "It was an hour late"

Points négatifs : "Le vol avait 2heures de retard sans explications"

Points négatifs : "Aucun service à bord pour un vol de 3 heures Le codeshare avec Ukraine Air nuit à la qualité d'Air France"

Points positifs : "Les repas, le siège confortable, La sélection de films ..."
Points négatifs : "Le retard ..."

Points positifs : "Accueil et gentillesse de l´équipage. Confort du 777 et offre de films (VO)."
Points négatifs : "Repas de base en classe éco. Espace pour les jambes en classe éco Wifi proposé mais peu fonctionnel (expérimental)."

Points positifs : "Le staff,"
Points négatifs : "Des films trop vieux et Le branchement de mon casque fonctionnait mal !"

Points négatifs : "Suite au retard du précédent vol j'ai du courir pour avoir ma correspondance. Une fois ma correspondance prise j'arrive à Milan et on m'annonce que ma valise est resté à Paris. Je n'ai aucunes affaires et je ne sais pas quand je retrouverais ma valise."

Points positifs : "Embarquement, équipage"
Points négatifs : "Espace pour les jambes."

Points négatifs : "bad smell around my seat"

Points positifs : "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Points négatifs : "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Points négatifs : "Oubli d'embarquer les sky priority ... oups... donc nous sommes rentrés après tout le monde La classe !"

Points positifs : "Disponibilité et aimabilité du personnel de bord. Pilotage, management et communication du commandant de bord. Choix et qualité des films et musique proposés. Ponctualité (départ et arrivée à l´heure)"
Points négatifs : "Le temps d´attente à l´embarquement (en classe éco), inhérent au volume de passagers (400)."

Points négatifs : "Late...delayed from algiers"

Points négatifs : "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Points positifs : "le sandwich"

Points positifs : "Spacing was ok"
Points négatifs : "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."

Points positifs : "Parfait surtout le professionnalisme des hôtesses et stewards !"

Points positifs : "Le service à bord, le siège très confortable, le système de divertissement."
Points négatifs : "L'embarquement à CDG : tous les passagers étaient devant l'entrée Sky Priority, faute d'une séparation plus claire des deux files et d'agents pour mettre de l'ordre dans ce chaos. Et la situation était aggravée du fait que l'embarquement avait été retardé de 20'."

Points négatifs : "L'attitude du personnel Retard"

Points positifs : "L'amabilité du personnel"
Points négatifs : "la longueur et lenteur de l'embarquement"

Points positifs : "Although plane was full staff moved us through quickly"

Points négatifs : "La semaine dernière, je vous signalais ma grande déception après avoir récupéré et ouvert mes bagages, et malheureusement pu constater que l’un de mes objectifs de caméra était cassé en deux à l’intérieur ! … Ce dernier était pourtant comme à l’accoutumé; et cela depuis 16 ans que je fais ce métier; très bien emballé dans le sac de la caméra, qui lui-même se trouve à l’intérieur de l’un de mes sacs de voyage … J’avais pourtant au préalable réservé un bagage supplémentaire, dont j’ai d’ailleurs dû m’acquitter d’un paiement exorbitant ! Car ce montant s’élevait au double du prix du billet aller et retour !? … Je m’étonne encore d’un tel montant ??? D’autant que j’ai pu déplorer que le traitement de mon bagage n’a absolument pas été à la hauteur de la prestation d’Air France … Je pensais qu’à ce prix mon matériel professionnel aurait voyagé dans de bonnes conditions, sans être comprimé, ni mal traité, et surtout sans subir un tel dégât … À cette heure, je ne comprends d’ailleurs toujours pas, comment cette casse a pu intervenir !? … À moins que leurs bagagistes s’amusent à sauter à pieds joints dessus, vu dans quel état je l’ai retrouvé !!?? … Et puis aujourd’hui, c’est encore l’un de mes bagages qui a été égaré par leurs services … Mais voilà, cela est la énième fois, depuis tant d’années, que je dois à nouveau subir ce manque de sérieux, de professionnalisme et cette incompétence de la part de leurs hommes ! … Dont la mission consiste bien à prendre soin des sacs qu’ils conduisent ! Et dont ils sont seuls responsables, dès l’instant ou ils prennent le bagage en charge, jusqu’au moment ou leur client est censé le récupérer dans les temps !? … Seulement pour ma part, les conséquences sont désastreuses. Et j’ai constaté et subi trop souvent ces désagréments à répétitions. Toutes ces mésaventures, qui m’ont fait perdre à de nombreuses reprises un temps précieux lors de tous mes déplacements ! Réalisateur de documentaires animaliers, Air France a mis en péril trop souvent la réussite de mon travail. Ainsi que toute l’organisation qui a été minutieusement mise en place en amont, par leur manque de charisme … Lorsque le personnel d’Air France fait perdre à leur entreprise des sommes mirobolantes chaque fois qu’il bloque le pays, et les gens qui travaillent, en se mettant en grève ! Il me fait aussi payer chèrement son inaptitude, à chaque fois qu’il brille de son impéritie, par ses erreurs devenues épuisantes et harassantes … Notez que j’ai reçu mon bagage avec plus de 24h de retard … Alors que j’étais censé partir en mer le lendemain matin à 05h00 pour filmer … Malheureusement, et comme à chaque fois qu’ils enrayent le bon fonctionnement de mon travail, la réussite de mon reportage a été fortement compromise !!!"

Points positifs : "Le snack à bord excellent, une partie de l'équipage très agréable."
Points négatifs : "L'enregistrement catastrophique, le manque de place à bord pour les bagages à main totalement non géré ni anticipé pour un vol complet, le confort des nouveaux sièges des courts et moyens courriers..."

Points négatifs : "Le vol est arrivé avec 40 minutes de retard"

Points positifs : "Amabilité de l'équipage Service rapide"
Points négatifs : "Pas de point négatifs à signaler"

Points négatifs : "C est un scandale: l embarquement m a ete refusé pretendant un risque de fraude avec ma carte. J ai recu une confirmation de paiement, j ai fait l enregistrement, j ai passe la frontiere. Et je n ai pas pu monter dans le vol!!! Je n ai recu aucun message avant le vol. J ai perdu un week end avec mon mari que je ne vois jamais car il vit a l autre bout du monde."

Points négatifs : "une seule personne pour l’enregistrement de 45personnes Mal informé j’ai raté l’avion alors que j’attendais pour l’enregistrement pris un bus à la place"

Points positifs : "The food and the services. The plane looks new and clean. Many new release movies."
Points négatifs : "seat space is too small and not comfort."

Points négatifs : "Les snack et boisson payants en classe éco. Niveau de service de base d'une compagnie low cost Pas d'annonce en français"

Points positifs : "La propreté le confort"
Points négatifs : "Rien"

Points positifs : "Ponctualité organisation et propreté"
Points négatifs : "Rien"

Points positifs : "Bien dans l'ensemble!"
Points négatifs : "Manque de place! Sièges trop serrés! Difficile de dormir sur un long vol!"

Points négatifs : "Flight delay"

Points positifs : "Overall flight experience was average. Crew was friendly."
Points négatifs : "American Airlines always use those old Boeings for flights between Paris and the US. They look so old inside. No modern entertainment. They still have those small screens on the ceiling. No individual entertainment stations. And seats are not comfortable."

Points négatifs : "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"

Points positifs : "Le personnel: impeccable"
Points négatifs : "British Airways est la grande compagnie aérienne qui offre les avions les moins confortables du marché en classe économique. Coincer les passager autant pour un vol de sept heures, ou de 12 heures quand on va en Asie, ça ne devrait pas arriver avec une telle compagnie en 2018..."

Points positifs : "Your teammates, Fatou and Sarah at the check in desk in charles de gaulle made our lives doo easy after a stressful and ling journey. Their kind service and forethought helped us a lot."
Points négatifs : "BA's poor customer service team who don't explain extra baagge charges correctly and don't have the decency to say they were in the wrong for not dealing with my issue correctly ans giving the run around"

Points positifs : "Fast boarding despite the flight was delayed and the crew did all what they could to do a fast process"
Points négatifs : "They didn't tell you about the delays! We have to find out through different sources"

Points positifs : "L accueil des hôtesses, le repas très bon, les films à disposition"
Points négatifs : "La place a été changée au dernier moment suite à un changement d avion, je me suis retrouvé coincé entre deux dames, pas simple car serré, de plus le décollage a eu un très gros,retard"

Points positifs : "It flies"
Points négatifs : "No courtesy! At least soft drinks ought to be on the house - they even charge for water - disgusting compared to US airless that at least offer you nuts and a drink for free! BA is now in the EasyJet-RyanAir league! Awful!"

Points positifs : "The airline accommodated an earlier flight since I got to the airport early. The crew was nice."
Points négatifs : "Business class seems to be mostly different in that there's nobody seating in the middle, and maybe a better "meal". Fortunately, it's a very short flight. It was delayed 45 minutes though, after we boarded, supposedly for congestion at the destination. Ended up doubling the time spent in the plane..."

Points positifs : "confort et equipage"
Points négatifs : "repas et collation payants"

Points négatifs : "L'avion a eu de retard ce qui nous a fait raté notre bus."

Points positifs : "I did a round trip to Paris. 1st portion on American Airlines. The difference was astounding as to friendliness, service, food, wine and entertainment the Brit Air back to NYC from Paris was 1000 times better than the 1st portion to Paris on American."
Points négatifs : "There was a stop over in London that got a bit confusing at boarding time in Heathrow ...as a flight to another country was being boarded at the same time and the set up in the general terminal make for some confusion as to which line to get into."

Points positifs : "Ras"
Points négatifs : "Ras"

Points positifs : "Arrived early, earned oneworld status points."
Points négatifs : "BA are a budget airline charging premium prices."

Points positifs : "Cela fait 4mois que je prépare mon voyage à MOSCOU. L'avion part avec 30min de retard de Paris ET me fait rater la correspondances à Londres. Nous sommes arrivés à 22h, l'avion partait à 22:35. Au lieu de nous faire embarque d'urgence ils ont préfères nous débarqués dans un hôtel."
Points négatifs : "Alors que nous avons prévenu les équipes en France, ces derniers nous ont rassurés au possible (pilote, stewards,etc.) C'est impresssionnant comme Le mensonge représente cette compagnie."

Points négatifs : "R à s"

Points positifs : "La disponibilité et gentillesse de l équipage. Très réactif lorsque j ai reçu un verre de ns d Orange sur moi. Les écouteurs très bien ainsi que le choix de fils a visionner"
Points négatifs : "Un peu plus d'attente que prévu mais cela reste raisonnable"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "Check-in was very easy and actually quiet compared to the rest of the airport."
Points négatifs : "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."

Points positifs : "Rien"
Points négatifs : "Inconfortable In flight entertainment ne marchait pas Vieux avion"

Points négatifs : "En el aeropuerto en Lyon habían problemas para entrar en la terminal. Todo se fue retrasando en el tiempo de embarque y no había personal de la compañia por ningún lado para informar ya que el control de embarque se hizo muy lento porque solo había 2 personas encargadas para ello. Una vez dentro del embarque solo se anuncio la prioridad del embarque en un idioma."

Points positifs : "Overall quick, easy and event free...just as flights should be."
Points négatifs : "Plane got a little hot sitting at the gate and our seats were the only ones that didn't have air vents."

Points positifs : "Early, relaxed boarding process was excellent."
Points négatifs : "Only strong negative was the absence of any free drinks or snacks. A cup of tea cost over 2 pounds - ridiculous!"

Points positifs : "Left on time"
Points négatifs : "Charged me an extra 120 to check my bags"

Points positifs : "Londres est une capitale a visiter...tout est"

Points négatifs : "€75 to check a bag PER PASSENGER"

Points négatifs : "Départ de Londres avec 3 heures de retard. Heureusement que j'avais 4 heures pour correspondence Singapore Jakarta"

Points positifs : "sièges en classe eco relativement larges par rapport à d'autres compagnies"
Points négatifs : "très mauvaise nourriture - 2 menus suggérés mais une fois arrivés à notre rangée, on nous dit lors des 2 repas qu'il ne reste plus qu'un choix! Repas tardif, on nous presse pour débarasser le plateau, et personnel peu amical/chaleureux."

Points positifs : "J'ai aimé la ponctualité, l'accueil, la qualité de l'avion à bord, les indications du commandant de bord..."

Points positifs : "A l'heure , embarquement efficace . Une qualité de service bien meilleure que Lufthansa ."
Points négatifs : "Offrir un café , ça coûte peu , c'est bon pour l'image"

Points négatifs : "Servuce"

Points positifs : "The delay in the flight leaving an hour later."
Points négatifs : "The Terminal chsnge. It would be appreciated if additional golf cart transport could be provided between terminals so folks could make connecting Flights."

Points positifs : "I liked the nice crew. Short flight from Paris and arrived in LHR little early. Even in economy, seats were confortable. The 1.5 hr Flight was very smooth and short."
Points négatifs : "I can't say that there wasn't anything that I didn't like about this particular flight from Paris to London."

Points positifs : "I was unable to check in online because the sytem required me to have a visa which I did not need. This in turn did not allow me to upgrade my seat. Seats were available on the flight considering it was a 747-400 jet liner. All in all I was happy with the flight since no one sat next to me during the 7 hour flight."
Points négatifs : "Entertainment. Food. The crew was great."

Points positifs : "Cleanliness"
Points négatifs : "Attittude of Ground Staff and difficult to find check in counters at CDG airport"

Points positifs : "No comment."
Points négatifs : "Flying in and flying out was a headache! Both times, the flights were delayed, therefore causing me to have to miss my connecting flights "BOTH times!!!!" I had to rebook and reticket my luggages throughout both travels! I will NEVER EVER book with Bristish Airways EVER again! Worst experience ever thus far! Worst part was that I had my elderly parents with me and I had to continuously make changes because of the flight delays, which put all of us in extreme stress! Made me sick to my stomach of how unprofessional BA staff were when it came to accommodating us due to their delays."

Points positifs : "NOTHING!!!"
Points négatifs : "Although it was clear already around 9:30 that this flight (scheduled to depart at 10:25) would be severely delayed sue to fog in CDG and LHR, the local British Airways staff adamantly refused to assist in rerouting us either from Paris or from London to our final destination in Chicago. Their complete lack of cooperation was stunning and quite offensive. A different tune was played by the airport staff for international connections who helped us expeditiously and kindly to be rerouted on an United Airlines flight."

Points positifs : "the flight was two hours late and I missed the connection, but it wasn't BA fault. the service at CDG was so, so; service at LHR was much better!"

Points positifs : "They closed boarding early"

Points négatifs : "British airways boarding always seems like a cattle call. Everyone thinks they're priority and it's not well defined who is, so the initial boarding call always just results in everyone rushing the gate."

Points négatifs : "Le vol a été annulé à 5h du départ et l'alternative proposé a été de partir 24 h après."

Points négatifs : "Retard EMbarquement via bus"

Points positifs : "For the last flight of the day out of Paris, surprisingly the flight left on time and landed ahead of schedule."
Points négatifs : "Had to wait for a bus to take us a very short distance to T5. The flight was packed - too many people with large carry-on cases."