Points positifs : "The seating in upper class is unconventional and uncomfortable."
Points négatifs : "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
Points positifs : "Speedy boarding and good locker space"
Points négatifs : "Lack of room in seat especially with seat in front reclined."
Points positifs : "Everything was easy"
Points négatifs : "Business class seats are snug for big people compared to other airlines"
Points positifs : "Crew was great!"
Points négatifs : "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Points positifs : "Great crew. Very kind and efficient."
Points négatifs : "American carriers seem to enjoy poor seat ergonomics."
Points positifs : "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Points négatifs : "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Points positifs : "I liked the movies"
Points négatifs : "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Points négatifs : "Getting home 5 hrs later than planned"
Points positifs : "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Points négatifs : "Boarding can get crowded so don't be in a rush"
Points positifs : "Sharp good atention in counter"
Points positifs : "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Points négatifs : "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."
Points positifs : "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Points négatifs : "The crew speaks to quick and the Australian accent is not always easy to understand"
Points positifs : "Lots of leg room, even in economy."
Points négatifs : "Entertainment choices were a bit sparse."
Points positifs : "Staff. Very couteous.polite. friendly."
Points négatifs : "Good.entertainment choices."
Points positifs : "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Points négatifs : "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Points positifs : "Amenities"
Points négatifs : "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Points positifs : "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Points négatifs : "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Points positifs : "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Points négatifs : "Nothing"
Points positifs : "The crew were friendly."
Points négatifs : "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Points positifs : "The crew was pleasant and attentive"
Points négatifs : "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Points positifs : "Nothing"
Points négatifs : "Everything incl customer service at the airport"
Points positifs : "Fast boarding and nice staff. Food selection was ok"
Points négatifs : "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Points positifs : "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Points positifs : "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Points négatifs : "Economy seating wasn’t that comfortable"
Points positifs : "Food and service was ok"
Points négatifs : "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."
Points positifs : "Great Service. Truly enjoyed Economy plus!"
Points positifs : "simple easy boarding. Jumbo 747 is always a nice experience."
Points positifs : "Very polite and helpful staff."
Points positifs : "Service"
Points négatifs : "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Points positifs : "Helpful flight attendants"
Points négatifs : "Delay at the airport due to system down where agents had to check in everyone manually"
Points positifs : "Crew"
Points négatifs : "A plane from 1960? No entertainment center!"
Points positifs : "Smooth flight"
Points négatifs : "My economy window seat was just too cramped for a big guy on a nine hour flight"
Points positifs : "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Points négatifs : "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Points positifs : "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Points négatifs : "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"
Points positifs : "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Points négatifs : "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."
Points positifs : "Very comfortable and spacious seats, good air circulation and friendly crew."
Points négatifs : "Food and wine selections were limited and only mediocre. We flew economy plus."
Points positifs : "Australian airports are wonderful."
Points positifs : "Nothing because I was given a middle seat"
Points négatifs : "6'4 and I get a middle seat.."
Points positifs : "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Points négatifs : "Nothing"
Points positifs : "The crew where very attentive and helpful."
Points négatifs : "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Points positifs : "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Points négatifs : "Nothing to complain about."
Points positifs : "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Points positifs : "Wifi worked very well"
Points négatifs : "Jave to pay for everything on an overseas flight"
Points négatifs : "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."
Points positifs : "Flight was on the emptier side, so my boyfriend and I each got our own entire rows to lay down and sleep the entire flight. Which was great, since I had just spent 6h vomiting from bali belly on the previous flight. Liked that they accommodated my GF meal."
Points positifs : "All the meals and movies included"
Points positifs : "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Points négatifs : "Boarding process was slightly hectic."
Points positifs : "Crew was great, comfort+ definitely has more leg room."
Points négatifs : "Beer not guaranteed on flight for Delta comfort plus."
Points positifs : "Took extreme measures for COVID prevention. It felt very safe"
Points négatifs : "The food service on the 3 hour leg but we knew that ahead of time so..."
Points négatifs : "TVs/outlets on my side and section of the plane were not working."
Points positifs : "new plane good flight"
Points négatifs : "seat space"
Points positifs : "Easy boarding. Good entertainment. Didn’t bother me too much."
Points négatifs : "Better good. More comfortable seats"
Points positifs : "All of it"
Points négatifs : "Nothing Best flight"
Points positifs : "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Points négatifs : "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Points négatifs : "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
Points positifs : "The flight landed early. Check-in staff were great."
Points négatifs : "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Points positifs : "There was an available seat next to me"
Points négatifs : "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Points positifs : "The crew was amazing. Kat and the other stewards were very friendly."
Points négatifs : "Maybe the option for free upgrade to first class if flight is not full??"
Points négatifs : "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"
Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"
Points négatifs : "Tout"
Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"
Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."
Points positifs : "Crew was amazing."
Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"
Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Points positifs : "The crew very nice and helpful"
Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Points positifs : "WiFi on board."
Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"
Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Points positifs : "Good snacks"
Points négatifs : "Nothing"
Points négatifs : "Ras puisque j'ai pas pu le prendre!"
Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"
Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"
Points positifs : "Kindness of the staff"
Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"
Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"
Points positifs : "Extra leg room was great"
Points négatifs : "Entertainment system was flickering"
Points positifs : "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Points négatifs : "No complaints"
Points positifs : "Service de crew à bord, très gentil."
Points positifs : "Arrived safely"
Points négatifs : "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Points positifs : "Crew were helpful and pleasant"
Points négatifs : "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Points négatifs : "The business class seat is just complety outdated"
Points négatifs : "Pas de l'eau"
Points négatifs : "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Points positifs : "Pas eu lieu"
Points positifs : "M’a replanifié mon vol arrive 3h30 plus tard"
Points positifs : "Friendliness of attendants. Quality of snacks."
Points négatifs : "Hip room. Leg room."
Points positifs : "Everything"
Points négatifs : "Nothing"
Points positifs : "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Points négatifs : "Honestly nothing. From start to finish great time."
Points positifs : "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Points négatifs : "Better entertainment selection."
Points négatifs : "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Points négatifs : "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Points positifs : "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Points négatifs : "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points négatifs : "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Points positifs : "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points négatifs : "Retard"
Points positifs : "Ben... Je cherche encore"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points négatifs : "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Points négatifs : "Parfait rien a dire"
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "It was nice trip and comfortable"
Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points positifs : "Friendly staff, great attention to travelers who need assistance!!!it"
Points négatifs : "Chaos boarding process"
Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"
Points positifs : "rien"
Points négatifs : "les retards"
Points négatifs : "Le vol est largement en retard !!!!!"
Points positifs : "Embarquement très rapide, vol ponctuel."
Points positifs : "The crew is attentive and friendly The seats are flat-lay"
Points négatifs : "The food is mediocre at best Seats are narrow"
Points positifs : "OK"
Points négatifs : "Nothing to note"
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points positifs : "Loved it!"
Points négatifs : "Liked it all"
Points négatifs : "It was a horrible experience. I was trying to check in a few hours before my flight, and my reservation just vanished. I was on the phone with VAYAMA twice, and both times they were extremely unhelpful and one of the times just very very rude! I will not be booking with Kayak again."
Points positifs : "Comfortable seats and great movie selection. They also had books and games for kids."
Points négatifs : "The food was good but could have been better."
Points positifs : "Lufthansa is great to fly with!"
Points positifs : "easy boarding, great flight attendants"
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points positifs : "Équipement de divertissement excellent. Personnel souriant"
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points négatifs : "Luggage lost"
Points négatifs : "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Points négatifs : "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Points positifs : "Information sharing by pilots and crew. Economy class leg room is good."
Points négatifs : "All good up to the level"
Points positifs : "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Points négatifs : "I flew economy and all was good and appropriate to the level."
Points positifs : "Great atmosphere, crew was excellent!"
Points négatifs : "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Points négatifs : "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Points positifs : "Muslim food"
Points négatifs : "All of the less than good, obvious!"
Points positifs : "Excellent crew, good food & movie selection."
Points positifs : "Reclinable seats."
Points négatifs : "The food!! The lights could be dimmed as it was a night flight."
Points positifs : "Slow service."
Points négatifs : "Better communication!"
Points positifs : "No delay and nice staff"
Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points négatifs : "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Points positifs : "Like the overall KLM experience"
Points négatifs : "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points positifs : "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Points négatifs : "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Points positifs : "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Points négatifs : "Not having to walk outside in Edinbur4gh to board the flight."
Points positifs : "Being fed was amazing and watching free TV was great!"
Points négatifs : "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Points positifs : "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Points positifs : "Food provided, staff kind"
Points négatifs : "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points négatifs : "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "The service"
Points négatifs : "The seats"
Points positifs : "Crew was awesome"
Points négatifs : "."
Points négatifs : "Still waiting to board after missing this connection had to be booked on another airline"
Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"
Points négatifs : "Didn’t happen."
Points positifs : "Friendly in-flight personell"
Points négatifs : "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Points positifs : "Food was good and crew members were very nice"
Points négatifs : "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Points positifs : "Friendly staff, good service and on time departure/arrival."
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Bag was lost"
Points positifs : "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Points négatifs : "vol retardé"
Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"
Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"
Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Points positifs : "Good multi media access and content"
Points négatifs : "Two hours delay in the start."
Points négatifs : "Too late i missed my connection flight"
Points positifs : "Crew are the best!"
Points négatifs : "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Points positifs : "The crew was astounding"
Points positifs : "The sear was messy they didn't clean it it was full of pieces of bread."
Points négatifs : "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Points positifs : "L’embarquement rapide avec même un décollage en avance chose rare. Ponctualité 12/10."
Points négatifs : "Séjour de 5 jours aller/retour sur Boeing 777 sans escale, le repas médiocre à l’aller est strictement identique au retour. Varié les repas pendant 1semaine ne seraient pas du luxe même en éco. Aucun divertissement pendant 7h de vol, à si, l’itinéraire de vol."
Points négatifs : "Les sièges très serrés. La nourriture très moyenne ( surtout le petit déjeuner )."
Points négatifs : "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Points positifs : "The crew was excellent and surprisingly the seats were comfortable."
Points négatifs : "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Points positifs : "À bord, généralement tout se passe bien"
Points négatifs : "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"
Points négatifs : "Très bien"
Points positifs : "Tout etait bien. Vol à l heure. Hôtesse gracieuse. Avion propre. Aide à l aéroport pour valider les billets sur la borne"
Points négatifs : "Rien pour moi"
Points positifs : "La qualité du service Air France, le nouvel appareil, le système de divertissement, l'amabilité"
Points négatifs : "L'embarquement dans un terminal trop étroit avec des annonces peu claires"
Points positifs : "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Points négatifs : "See previous"
Points positifs : "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Points négatifs : "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Points négatifs : "Entertainment worked sporadically"
Points positifs : "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Points négatifs : "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Points positifs : "The whole crew is so kind"
Points négatifs : "Delta made my whole first flying experience the best."
Points positifs : "The entertainment options were great."
Points négatifs : "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Points positifs : "The comfort of the flight snd kindness of the crew."
Points négatifs : "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Points négatifs : "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Points négatifs : "Propreté de l'avion"
Points positifs : "J’ étais encore pour mon retour d’Atlanta a côté des toilettes et déranger toute la nuit par la chasse d’ea Et la lumière. Le petit déjeuner n’est pas bon je trouve..."
Points négatifs : "Étant donné le gâchis sur les plateaux du breakfast on devait avoir le choix."
Points positifs : "The crew was wonderful. We were in business class which was modest but comfortable."
Points négatifs : "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Points positifs : "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"
Points négatifs : "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Points positifs : "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Points positifs : "The crew was excellent."
Points négatifs : "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Points positifs : "le fait qu'on débarque vite"
Points négatifs : "le retard"
Points positifs : "Personnel très bien, divertissement complet, avion très peu bruyant"
Points négatifs : "Plus de place pour les jambes en classe eco: c’est presque impossible de sortir vers le couloir sans faire lever tout le monde dans sa rangée."
Points négatifs : "Respecter les horaires"
Points négatifs : "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Points positifs : "Nice staff. Flight on time."
Points négatifs : "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Points positifs : "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"
Points négatifs : "Assise des sièges premium un peu dure"
Points positifs : "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Points positifs : "Crew was friendly and attentive but hard to understand"
Points négatifs : "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"
Points positifs : "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Points négatifs : "I didn't really use the in flight entertainment - the usual movies, tv etc"
Points négatifs : "Not much legroom."
Points positifs : "Ras"
Points négatifs : "Ras"
Points positifs : "Personnels agréables et disponibles. Bonne information quant au retard."
Points négatifs : "Embarquement et contrôle de bagages très mal indiqué (pas dans le hall indiqué)"
Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Points positifs : "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Points négatifs : "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Points négatifs : "My luggage was lost in Paris. Now I need to wait still."
Points positifs : "More experienced, professional crew, better food and service."
Points négatifs : "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Points positifs : "L’equipage, le confort, le système multimédia avec écran lumineux bon son et connectivité wifi pour tablette personnelle"
Points négatifs : "Le retard important dû à la météo. C’est la faute de personne"
Points positifs : "L'attention et l'amabilité de l'equipage. Le service en plusieurs langues. Les sièges plus confortables que sur les moyens courriers. Bravo pour les progrès sur les plateaux repas. J'aurai bien aimé un apéritif quand même"
Points négatifs : "Les toilettes de seconde sont trop loin! Difficile de progresser dans les allez les gens dorment les jambes en travers des rangées par manque de place. A cause du bruit le Stewart a pas bien compris ce que je commandais a voir et n'a pas osé me faire répéter une troisième fois. Je n'ai pas.trouve la ventilation individuelle, donc ai eu peu trop chaud et très soif tout le vol."
Points positifs : "Nothing"
Points négatifs : "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Points négatifs : "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
