Dommage que les hôtesses ne parlent pas la langue Française ..........
Points positifs : "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Points négatifs : "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Points positifs : "the crew is fine. The seat was OK standard."
Points négatifs : "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Points positifs : "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Points négatifs : "the food is disgusting"
Points positifs : "SQ always has the best looking flight attendants"
Points positifs : "Great inflight entertainment"
Points négatifs : "Have WiFi that is working"
Points positifs : "Superior standard"
Points positifs : "Flight attendants were very friendly, professional and helpful"
Points positifs : "The crew was amazing"
Points négatifs : "Security screening very slow"
Points positifs : "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Points négatifs : "Amélioration des repas , mets air climatisé dans l’avion"
Points positifs : "Tellement mieux que les compagnies européennes"
Points positifs : "Crew was friendly. Seafood pasta was good."
Points négatifs : "I wish all airlines have a foot rest."
Points positifs : "Crew was very courteous, went above and beyond."
Points positifs : "Everything, perfect flight"
Points positifs : "Extra touches and super pleasant and courteous staff."
Points négatifs : "Excellent service"
Points positifs : "Food was good"
Points négatifs : "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Points positifs : "Premium economy was great."
Points positifs : "Customer service, food, seats"
Points négatifs : "N/A"
Points positifs : "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Points positifs : "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Points positifs : "Prompt and timely service"
Points négatifs : "Food can be more tasty"
Points positifs : "Good air line. Threat you well, enough food very good service."
Points négatifs : "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Points positifs : "Very comfortable"
Points négatifs : "I don’t see anything I didn’t like"
Points positifs : "everything good"
Points négatifs : "need new toilet"
Points positifs : "Spacious and clean"
Points négatifs : "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Points positifs : "In flight entertainment systems"
Points négatifs : "I had beef with mashed potatoes but I found the beef was quite tough."
Points positifs : "Prem econ very good. Crew very friendly."
Points négatifs : "Nothing"
Points positifs : "Amazing service and comfortable lay flat bed"
Points négatifs : "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Points positifs : "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Points négatifs : "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Points positifs : "ending meal was very late like an hour or less before landing"
Points négatifs : "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Points positifs : "The service, seats, food, drinks and bed!"
Points positifs : "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Points positifs : "Crew was very friendly and good service."
Points négatifs : "Crew could have asked the passengers whether they need snacks in between."
Points positifs : "Neat & clean flight.good cabin crew members.good service."
Points négatifs : "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Points positifs : "the flight time was quick , by the time you took off you practically were preparing for landing"
Points négatifs : "nothing disappointing"
Points positifs : "Good service and entertainment."
Points négatifs : "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Points positifs : "Great service with a smile and can do attitude"
Points positifs : "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Points négatifs : "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Points positifs : "Crew and boarding were efficient"
Points négatifs : "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Points positifs : "Getting up at 4am on a Monday (post Singapore 7s) - couldn't have been a better timing for a free upgrade (as the plane was full). Travelling on Singapore Air is always a pleasure - but that made it even better....."
Points positifs : "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Points positifs : "Professionalism and friendliness of crew"
Points négatifs : "Seat not great for my length even though it was business class"
Points positifs : "Fast boarding"
Points négatifs : "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Points négatifs : "Business cabin is not as good as the Air France one"
Points positifs : "The SIA crew is the most gentle and careful I have ever encountered."
Points négatifs : "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Tout m’a convenu sauf le petit en-cas.
Pas de divertissement ni wifi. Personnel au top.
Retard sans information sur les 2 vols de retour
Points négatifs : "Boarding could be better organized3"
Points négatifs : "Direct tarmac to plane without bus"
Points positifs : "Crew good. Seat better than airbus seats!"
Points négatifs : "Had to wait for wine with The food..."
Points positifs : "Nothing"
Points négatifs : "Seat had no stowing compartmentand no magazine pocket"
Points négatifs : "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
Points négatifs : "Petit dej"
Points négatifs : "More options for music and movies."
Points positifs : "Snack was great"
Points négatifs : "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Points négatifs : "Ancient plane"
Points négatifs : "A specially hospitality and food which served in plane was excellent"
Points positifs : "On time departure, big plane so window/aisle available with 2/4/2 seating"
Points négatifs : "Not sure what the snack was, ancient entertainment system."
Points positifs : "Air conditionner"
Points négatifs : "Pas de retard Être à l'heure J'ai raté mon train pour Montpellier"
Points négatifs : "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
Points positifs : "Personnelle professionnelle, siège vraiment confortable."
Points négatifs : "Pas de wifi et le screen donne pas le information du vol."
Points positifs : "Le siege etàit parfait."
Points négatifs : "Dans le vol Bangkok Milan, pas d’information sur la Durée du vol. Le screen donne pas d’informations et le wifi.c’est cassé."
Points positifs : "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Points positifs : "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
Points négatifs : "The screens had pretty bad resolution"
Points positifs : "Good food"
Points négatifs : "Flight was over an hour late"
Points négatifs : "On time departure and arrival."
Points positifs : "Well done to all the crews."
Points négatifs : "None"
Points positifs : "Personnel souriant"
Points négatifs : "Repas pas assez copieux"
Points positifs : "Rien"
Points négatifs : "Embarquement tardif Repas pas assez copieux Divertissement écran en panne pas de films ni de casque audio"
Points positifs : "Confort et équipages Repas Thaï"
Points négatifs : "Difficile de trouver"
Points positifs : "Good friendly staff. Good flights"
Points négatifs : "Food wasn’t good. Movies selection is not good."
Points positifs : "Simple, no surprises is a good thing"
Points négatifs : "Nothing, everything was great."
Points positifs : "Plane was nice."
Points négatifs : "Food was horrible"
Points négatifs : "Excellent service and perfect time."
Points positifs : "Short flight but full service with flat bed business class, was not expecting that!"
Points positifs : "Very short flight"
Points négatifs : "N/A"
Points positifs : "Qualité de l'avion, espace convenable, peu de bruit, beaucoup de repas pour passer le temps et de passage pour les boissons"
Points négatifs : "Vraiment très peu de films en français (même sous titré), embarquement qui dure une éternité avec aucun renseignement sur le pourquoi de l'attente..."
Points positifs : "The B-class seats are fine."
Points négatifs : "Crew did not offer blankets or earbuds. Dry flight! No beer, wine, or spirits at any price. I was astonished."
Points positifs : "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Points négatifs : "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Points positifs : "Huge plane that wasn’t full so it was very comfortable. Boarding was quick especially since I’m a Star Alliance Gold member so was one of the first on the plane. Bags also came out first & delivery was very quick. Looking forward to flying Thai again several more times this month & wish I could experience their international service which I’m sure is stellar."
Points négatifs : "Only thing I would mention is alcohol is not served but that’s apparently standard for Thai domestic flights."
Points négatifs : "Embarquement par bus. Pas top. Pas de file prioritaire pour pax business. Controle secu trop longs à bkk."
Points positifs : "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Points négatifs : "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Points positifs : "It was fine"
Points négatifs : "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Points positifs : "Value Friendly staff Cleanliness of plane"
Points positifs : "Entertainment choices were good"
Points négatifs : "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
Points positifs : "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."
Points positifs : "De l'enregistrement à l'arrivée à destination tout a été facile et efficace. Le personnel au sol au moment du drop-off était accueillant et poli. Le personnel naviguant est juste exceptionnel on peut demander ce que l'on veut et ce même en économie class. Les compagnies européennes devraient s'en inspirer. La nourriture excellente et vraiment j'insiste sur la qualité du service."
Points négatifs : "Rien à dire"
Points positifs : "Very nice and friendly staff. We were fed a small meal on a very short flight."
Points négatifs : "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Points positifs : "Nice plan, nice crew, left on time"
Points négatifs : "Please offer a vegetarian option for the snack"
Hôtesses pas forcément hyper agréables mais bon, et confort pas top. En revanche, petite collation jus de myrtilles excellent et embarquement très rapide.
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Points négatifs : "Not losing my luggage"
Points positifs : "Good"
Points négatifs : "Repas gratuit"
Points positifs : "The fact that we were offered an additional round of water and the friendliness of the crew."
Points négatifs : "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Points négatifs : "My headphones didn’t work"
Points positifs : "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Points négatifs : "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Points positifs : "Staff was very friendly, food was ok"
Points négatifs : "Flight was delayed multiple times"
Points négatifs : "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Points positifs : "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Points négatifs : "No complaints."
Points positifs : "Respect des horaires, gentillesse du personnel"
Points positifs : "Très bien. Bon accueil et à l'heure."
Points positifs : "The meal that they served was great."
Points négatifs : "The leg room for someone that is 6ft 4in is not the best."
Points positifs : "Service was good"
Points négatifs : "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Points positifs : "Le service. Et le confort"
Points positifs : "Boarding and de-boarding was quick"
Points négatifs : "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Points positifs : "Crew service is excellent"
Points négatifs : "Sitting in the cramped economy seats was a 9 hour torture"
Points positifs : "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Points positifs : "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Points négatifs : "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Points positifs : "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Points négatifs : "We took off late and arrived even later so we had to run to get to the next plane"
Points positifs : "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Points positifs : "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Points négatifs : "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Points positifs : "There was plenty of room and the food was good."
Points négatifs : "Can't think of anything I didn't like"
Points positifs : "Plenty of food to eat. Snacks and lunch"
Points négatifs : "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Points positifs : "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Points négatifs : "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Points positifs : "Good customer service, top notch on all aspects. Very attentive staff.."
Points négatifs : "2 hours late to leave but part of wing flap needed to be repaired before flight"
Points négatifs : "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Points positifs : "The onground staff at CDG was nice. The bus ride to the planes was not."
Points négatifs : "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Points négatifs : "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Points positifs : "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Points négatifs : "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Points positifs : "Crew staff pleasant although did not particularly take the initiative to help customers."
Points négatifs : "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Points positifs : "Crewmembers were professional and nice!"
Points négatifs : "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Points positifs : "I thought the flight attendants were professional and friendly. We landed safely and on time."
Points négatifs : "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Points positifs : "Departed on time and arrived early. What more could you ask for?!"
Points positifs : "Nothing"
Points négatifs : "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Points positifs : "Crew was very nice"
Points négatifs : "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Points positifs : "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Points positifs : "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Points négatifs : "boarding crew and flight crew"
Points positifs : "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Points négatifs : "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Points positifs : "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Points négatifs : "Passengers changing seats around."
Points positifs : "Once we got on the flight it was all good!"
Points négatifs : "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Points négatifs : "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Points négatifs : "Food wasn't very good"
Points négatifs : "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Points positifs : "easy - no surprises"
This itineray had to be cancelled as the connection time in Paris was only 55 min which is below the 90 min required by Paris airport. Nether Chat deal/Kayak, nor Gulf air nor American Air picked on that. I called American Air for unrelated question was then told that boarding would be denied due to the short connection time. This should have been an automatic notification from Chat deal/ Kayak or Gulf air and itinery cancelled. What is the point of inconveniencing the passenger?? The return has still not be refunded. Shame on Gulf Air, very poor customer service for an airline that has so good flight crew!
Few people on the plane - Was great! The plane was late to board and over an hour late to arrive. They said it was airport control. How can these things not be booked it advance? Very frustrating!
New aircraft, new and modern. Crew could be a little more smiling.
Il y avait peu de films et d’entertzinment disponible en anglais. J’aurais voulu avoir plus de choix.
Points positifs : "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Points négatifs : "Good evening, this is Sarah Al-Makhlouf. I booked a ticket from your website, but it happened to me a great deal. My ticket was from Riyadh to Bahrain, but when I went to the airport, I could not get on the plane, and the reason was that the flight was going to Dubai, not to Bahrain. Is there any solution to this issue, And where is my money? I will send you the ticket in the e-mail, and at the airport they said that it is not strange on your site that the traveler falls into this problem, how can you sell tickets to a particular destination without making sure, who bears the responsibility now?"
Points négatifs : "Was a good experience"
Points positifs : "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
Points positifs : "Crew was good"
Points négatifs : "Everything worked well, the boarding, on time flight, flight was smooth and landed 15 mins before time."
Points positifs : "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
Points négatifs : "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
Points positifs : "Nothing"
Points négatifs : "Economy sets are too tight and cramped. Cup holder was good for nothing, i tried to put my soft drink bottle in it and it slipped right out the bottom and when I tried to put a cup of water in it supplied by the crew it wouldn't fit! When I reclined my seat to sleep the passenger behind me pushed my seat hard back to upright position. When I turned around to ask why the rude response I realized that he was a tall fellow and his knees were already touching the back of my seat so when I reclined it, it hurt him and he had no where to move his legs. I couldn't do or say much as I understood his misery and therefore kept my seat up the whole way for 5 hours! The flight was full and neither of us could relocate to another seat."
Points positifs : "Wheel chair service was excellent"
Points négatifs : "I wish gulf air start to put movie like others competitors airline instead of blocking it."
Points positifs : "Pleasant crew."
Points négatifs : "Nothing."
Points positifs : "Yes"
Points négatifs : "Need better food"
Points négatifs : "The flight should be on time and not late."
Points négatifs : "The travel was cancell for orbiz fail"
Points négatifs : "Boarding took too long"
Points négatifs : "They canceled the flight that I booked from muscat to Manama at 1245 and booked to me at 745 am flight, and they keep me waiting for six hours to catch my flight from Manama to Riyadh, They did not offer me a hotel to stay during the waiting period."
Points positifs : "The airplane was clean an good and the crew was nice"
Points négatifs : "The food could be better."
Points négatifs : "Lovely new Dreamliners. Best TV screen but poor content/choice of shows. Rest good."
Points positifs : "prices, efficiency, helpful crew"
Points négatifs : "they did not give out headphones and mine did not fit the aircraft. It would've been nice if I was able to watch something to pass the time."
Points positifs : "All was great since the moment I got into the Airport until arrival into Lebanon... All went through extremely well."
Points positifs : "Friendly and helpful flight crew Good food Free movies to warch"
Points positifs : "Crew"
Points négatifs : "Bahrain airport"
Points positifs : "airplane."
Points négatifs : "flt from Bah operated by Gulfair, so checked in with them. They were able to checkin bags to Manchester but not able to issue boarding card. length of flight when alternative is a direct flight from bah to lhr. Sinbad ffp website not easy. for a new aircraft the ife selection was very poor."
Points positifs : "New Dreamliner. Business Class very comfortable. Onboard chef very attentive."
Points négatifs : "IFE very limited, so take a good book!"
Points positifs : "The flight was on time and everyone from the ground crew to cabin crew were making sure to secure an on time performance. Checking in and boarding was swift. The flight was short and sweet. De-boarding was quick and taken back to the terminal in a bus."
Points négatifs : "The cabin crew looked sad. Not a single one of them had a smile on their face. There was no welcome when I got on the aircraft, I was not woken up for food and was not asked later if I wanted something to eat."
Points positifs : "Excellent experience overall."
Points positifs : "Excellent new Dreamliner. Seat very comfortable"
Points négatifs : "Extremely poor movie/TV choices Crew didn't smile much!"
Points positifs : "Boarding was on time and the crew are very nice"
Points négatifs : "There was a delay because airplane was waiting passengers from connecting flights which made us delayed half an hour"
Points positifs : "The crew are amazing and very needful if asked"
Points négatifs : "The chairs are old and not comfortable at all. The entertainment system does not work well (Sound) and not clear. The head phones are old and the crew collect them way before landing"
Points négatifs : "onboard entertainment is very limited"
Points négatifs : "The flight was held back for late arrival of some passengers which resulted in delay in departure"
Points positifs : "fast boarding, got the luggage quickly."
Points négatifs : "Food was ok but may be improved still specially AVML."
Points positifs : "The food was great the flight crew was attentive"
Points négatifs : "My seats on both flights did not work and I flew buisiness class and expected to be comfortable which I wasn't . On arrival to Kuwait we waited 45 minutes for our bags which were labeled priority."
Points positifs : "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
Points négatifs : "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
Points positifs : "Food and Crew"
Points négatifs : "seats not comfortable"
Points négatifs : "The crew wasnot welcoming and helpful"
Points positifs : "The crew is nice and very responsive."
Points négatifs : "The food quality is low. The available onboard entertainment is very limited."
Points positifs : "Nothing at all"
Points négatifs : "Attitude of staff at Gulf Air in Manama is rough and don't extend any assistance. Flights delay is very common.....too bad. Will never ever choose this poor Airline again."
Points positifs : "Crew and seats"
Points négatifs : "Boarding delayed 1 hour and 1/2"
Points positifs : "Flights were on time."
Points négatifs : "Flight from Muscat to Bahrain was cancelled at the last minute, and I had to call GulfAir to sort it. We had to add another leg to the trip to get to the final location in time. It was a long travel time for a short way to go."
Points positifs : "It looks there was a special enclosure for Indians. The passengers were made to board by ferryed by buses to board the plane by stairs. It was not easy by old people to climb along with hand bag."
Points positifs : "Timing and service"
Points négatifs : "Everything about the flight"
Points positifs : "Clean and efficient flight. Departure and arrival on time."
Points négatifs : "maybe a smile or something from the crew members? Emirates is friendlier... All the girls seemed very sad and did not really made me feel welcome... Overall good service, so this is minor."
Points positifs : "The crew is extremely attentive without being intrusive. They provided anything we requested. Food was excellent. The hot towels, mint lemonade, and dates before takeoff were great touches. The business class seats are the same ones I've seen in 1st Class on other carriers. Holding a business ticket earns you access to the Falcon Gold lounge in Bahrain where we also received excellent service and ate great food. They are clearly trying to earn recognition as a top airline."
Points positifs : "N/A"
Points négatifs : "Food was below average Crew handling is average No entertainment provided."
Points positifs : "It was as expected satisfed"
Points positifs : "Nothing."
Points négatifs : "No entertainment. Worst food. Sad and very unfriendly staff."
Points positifs : "New plane well maintained."
Points négatifs : "Very poor food quality, boarding member are a bit slow."
Points positifs : "The seat were nice & the staff more helpful than before"
Points négatifs : "Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all"
Points positifs : "Crew were very pleasant"
Points positifs : "Flotte très moderne"
Points négatifs : "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Points négatifs : "Very quick through immigration and customs. Then a short cab ride to city."
Points négatifs : "Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago."
Points négatifs : "Entertainment byTV with more new movies."
Points négatifs : "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Points négatifs : "Smooth & a v.comfortable flight!"
Points positifs : "Les films et le casque confortable . Équipage agréable et avion confortable"
Points négatifs : "Nourriture moyenne mais correcte."
Points positifs : "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Points négatifs : "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Points positifs : "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Points négatifs : "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
Points positifs : "Entertainment system , crew was nice ."
Points négatifs : "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Points positifs : "Overall excellent"
Points négatifs : "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Points positifs : "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Points négatifs : "Rien"
Points négatifs : "Food needs to get better."
Points positifs : "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Points négatifs : "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Points positifs : "Amabilité du personnel et qualité de la nourriture"
Points négatifs : "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Points positifs : "The flight attendants."
Points négatifs : "There was a medical emergency on board, so bathrooms did not get the necessary attention. Had to ask for toilet paper for two different bathrooms. Transferring to this flight as a NIGHTMARE. The boarding gate was a long way from the arrival gate. Went through an endless maze. Went through two security check points. At both check points I was sent for pat down. At the first there were five other women who were waiting for pat down. All white women. Discrimination???? At the second security, I had not even passed through the detector and the officer was waving me to get a pat down. At that point I started laughing. Next automated preclearance for immigration, then had to wait in line to talk to immigration officer. It is a miracle that I made it to the flight on time. Passport and boarding pass checked minimum of 6 times in this process. On arrival in Los Angeles, there was a bus ride to the terminal for luggage pick up. My husband was at the terminal I normally come to, I had no way to contact him (Indian sim), no change for pay phone. A fellow passenger was merciful and let me use her phone send husband messages and eventually we met up. I would not use Eithad for India to USA for this reason only. The security and immigration preclearance sucks."
Points positifs : "The aircraft , the cleanliness and the hospitable staff"
Points négatifs : "The food was not as per the standard, the ticket said lunch but we got refreshments . The boarding took lots of time as they have forced us to remove a 1 kg excess to the 23kg allowed . Staff should make sure that people are sitting on their designated seats, rather than just guiding them to their seats. At least 4 were sitting not on their seats in row 15 and 16, these are what I saw"
Points positifs : "Aircraft wasn’t too full and crew were happy for us to spread out a bit."
Points positifs : "Confort de l'avion excellent surtout pour les grandes personnes"
Points positifs : "Confort correct. hôtesse à l'écoute"
Points négatifs : "Emplacement des jambes un peu juste pour les grandes personnes"
Points négatifs : "Food not very good. Service used to be better in the past"
Points positifs : "Le confort , le calme"
Points négatifs : "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Points négatifs : "The seats never recline. All the 4 leg seats had reclining ossue"
Points positifs : "Etithad was amazing gorgeous happy staff, plane was comfortable and food outstanding"
Points négatifs : "The person checking me in at Delhi was rude. Didn’t let me take the cabin bag that others were allowed to take."
Points positifs : "The staff is great, friendly and attentive. Lounge is comfortable, with good staff as well."
Points négatifs : "I must admit that the food choices is not great. You are catering to international crowd not only emaratis. In general the planes are good, but the smaller older ones are not that comfortable. The older 777 configuration is very uncomfortable, comparing to the 787. When you need to slitly recline, there is no need for the whole chair to come forward in attempt to creat a bed for you. These are little things that need to be addressed when purchasing planes."
Points positifs : "Meals are served promptly and on a regular basis. Selection of entertainment is good but needs updating."
Points négatifs : "Boarding was a chaos at the Abu Dhabi airport, they were just calling out for the Business Class and passengers who are disabled and those who are travelling with children to board first when everybody came to line up. Nobody from the ground staff even asked them to give way for those who are boarding first or announced what zone are they boarding next. Also, i used the mobile app to check in, i am definitely sure i chose an isle seat (you can see it on the seat map during online check in) but i was surprised to see that i got a window seat."
Points positifs : "Airline."
Points négatifs : "Great staff"
Points positifs : "Crew serve with passion"
Points négatifs : "Long queue for check-in"
Points positifs : "Accurate. Take off was smooth. Crew were sooo kind. Boarding was fast. New computer was fantastic. New movies ."
Points négatifs : "1. Seats were really narrow. 2. Although my first plane from Seoul to Abu Dhabi was for 10 hours but only one meal served and it was omlette with sausage And at the beginning a small toast sandwich served. This indeed very strange because everytime I flied with Etihad you serve 2 meals one of them is meat or chicken with rice. I was really starving until the next glight because when we left Incheon airport it was 12.55am and most restaurants were closed. Please try to solve this issue"
Points positifs : "Free wifi pls"
Points positifs : "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Points négatifs : "My son's tv monitor didn't work"
Points positifs : "Nothing...at check-in I was made to pay for 10 kgs for having 1 kg over weight"
Points négatifs : "Everything...crew from JFK to Abu Dhabi was fussy and overall very rude...didn't even serve food properly"
Points positifs : "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Points négatifs : "Le personnel de cabine souriant et avenant"
Points positifs : "The arrival time of the flight"
Points négatifs : "Kids were crying most of the trip and the seats were so we couldnt sleep and when the food came they give you options hoping that you will choose what they got on their mind and they end up giving everyone the same type of food."
Points négatifs : "Luggage policy, ended up going in line 4 times."
Points positifs : "Everything. Very accommodating."
Points négatifs : "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Points négatifs : "plane was an older model a bit noisy inside"
Points positifs : "Just average flight, nothing so special"
Points négatifs : "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Points positifs : "The bathrooms were clean and functioning"
Points positifs : "The sits we're very comfortable, the food was great and there was a flight attendant who was very friendly and very professional, her name was Giorgana from Rumania, I was impressed with how polite, and efficient she was , smiling to all the passengers and doing a great job."
Points négatifs : "Flight attendant could have cared less about being there. lol"
Points positifs : "Give more food options"
Points négatifs : "Upgrade"
Points positifs : "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Points positifs : "Chair was comfy"
Points négatifs : "crew were unorganized & rude Videos were very old & not updated for long time at least 3 yrs old"