Trouvez un vol pas cher Porto Rico - Paris

Points positifs : "Great crew, good in-flight movies. Good food."
Points négatifs : "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."

Points positifs : "Crew was great !!!"
Points négatifs : "Seating in upper class is uncomfortable and bedding is not fresh."

Points positifs : "Everything was easy"
Points négatifs : "Business class seats are snug for big people compared to other airlines"

Points positifs : "Not crowded. Crew was good."
Points négatifs : "Not taking a bus to board the plane."

Points positifs : "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Points négatifs : "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."

Points négatifs : "There is no entertainment, not really required on a short flight but nice when offered."

Points positifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "The flight was so delayed I missed my connecting flight to jfk."

Points négatifs : "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"

Points positifs : "I had one of the few empty seats next to me."
Points négatifs : "The food is awful. Not enough toilets."

Points positifs : "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Points négatifs : "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."

Points positifs : "Everything except the food"
Points négatifs : "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."

Points positifs : "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"

Points positifs : "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Points négatifs : "The seats weren’t comfortable enough for me to fall asleep."

Points négatifs : "Bathrooms needed more cleaning mid-flight."

Points positifs : "The flight felt so short, service was amazing, food was good. Great overall experience."

Points positifs : "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Points négatifs : "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"

Points positifs : "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Points négatifs : "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."

Points négatifs : "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Points positifs : "Loved the food and ambiance"
Points négatifs : "The on air entertainment was surprisingly low quality"

Points positifs : "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Points négatifs : "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."

Points positifs : "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Points négatifs : "Nothing"

Points positifs : "The crew were friendly."
Points négatifs : "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."

Points positifs : "The cabin crew were excellent!"
Points négatifs : "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Points positifs : "Entertainment Meal service and quality"

Points positifs : "Crew was very solicitous...food was quite good.."
Points négatifs : "Baggage was very slow in arriving. ..45-60 minutes"

Points négatifs : "You charged me for a checked bag. This wasn't made clear when I booked the flight."

Points négatifs : "It was terribly late. No one had a clue on when flight would depart."

Points positifs : "Cool flight, mainly because it was empty. Good food"
Points négatifs : "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"

Points négatifs : "The crew was rude."

Points positifs : "Helpful flight attendants"
Points négatifs : "Delay at the airport due to system down where agents had to check in everyone manually"

Points positifs : "Smooth flight"
Points négatifs : "My economy window seat was just too cramped for a big guy on a nine hour flight"

Points positifs : "The Business - was The Business! Loved it."

Points positifs : "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."

Points positifs : "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Points négatifs : "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."

Points positifs : "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."

Points positifs : "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "Very comfortable and spacious seats, good air circulation and friendly crew."
Points négatifs : "Food and wine selections were limited and only mediocre. We flew economy plus."

Points positifs : "Crew is well trained and efficient. Lounge food and service are excellent."
Points négatifs : "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."

Points positifs : "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Points négatifs : "Nothing"

Points positifs : "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"

Points positifs : "There are lots of relatively new movies to choose from."
Points négatifs : "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Points positifs : "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."

Points positifs : "Wifi worked very well"
Points négatifs : "Jave to pay for everything on an overseas flight"

Points positifs : "The service went a mile farther. It is my favourite airlines!"

Points positifs : "very incompetent crew carrying out orders for a very cheap airline."
Points négatifs : "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"

Points positifs : "The boarding and the overall flight experience was quite good."
Points négatifs : "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."

Points positifs : "Flight was on the emptier side, so my boyfriend and I each got our own entire rows to lay down and sleep the entire flight. Which was great, since I had just spent 6h vomiting from bali belly on the previous flight. Liked that they accommodated my GF meal."

Points positifs : "Non stop"
Points négatifs : "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"

Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Points positifs : "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Points négatifs : "Bigger seats for 10 hour flights"

Points positifs : "Crew was fantastic!"
Points négatifs : "I wish they would use newer planes on this long route but other than that everything was excellent!"

Points positifs : "Flight arrived on time."
Points négatifs : "Boarding was unnecessarily chaotic."

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "The online check in wasn’t possible so I wasn’t able to choose my seat."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "service is good"
Points négatifs : "Flight was late, not first time it happened"

Points positifs : "TK Lounge in Istanbul"
Points négatifs : "Business Class boarding process is not well setup. I expect that If you are paying significantly more for a business class, you would have priority boarding at least ... this didn't happen. We were asked to be there at the gate 1 hr before the flight of which 40 mins were spent just waiting in a room packed with people."

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points positifs : "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."

Points négatifs : "La cuisine est vraiment horrible"

Points négatifs : "Tell passengers the truth from the start!"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points négatifs : "The seats are very tight and small, caused me a very terrible knee pain. I will never ever use and suggest Turkish airlines for long distance flights. And I also they don't care about fragile items which is very inconvenience."

Points positifs : "Got ticket for a good price."

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "yes"

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points négatifs : "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Rien"

Points positifs : "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Points négatifs : "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Points positifs : "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"

Points négatifs : "Repas"

Points positifs : "Flight was smooth. Staff were helpful and professional."

Points négatifs : "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"

Points positifs : "Crew member prepared simple pasta"
Points négatifs : "Took real long before the meal was served and this was hard as the passenger was diabetic."

Points positifs : "Merci à Turkish Airlines"

Points positifs : "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Points négatifs : "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."

Points négatifs : "++++"

Points négatifs : "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."

Points positifs : "Did a very good job of efficiently, securely dealing with US requirement of no laptops, no tablets allowed on flights from Middle East."

Points positifs : "Seatback entertaininment options were amazing. Food wasn't always designed for the American palette, but most of it was pretty good, and they put a good effort into it, unlike US carriers. Flight attendants were great. Boarding was organized and smooth."
Points négatifs : "It's just hard to make a 14 hour flight in economy comfortable. Another inch or two of space would have helped, but I understand the tradeoffs involved in that. Baggage collection at IAH took about 30 minutes, but that may have been the airport's fault and not the airline's."

Points positifs : "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Points positifs : "Went smoothly!"

Points négatifs : "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."

Points positifs : "Smaller aircraft but better seats, comfortable"
Points négatifs : "The air conditioner stopped working it was in incredibly hot on the aircraft cabin"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "Pleasant staff and good food and great movie selection"
Points négatifs : "A330 is a flying sardine can."

Points négatifs : "no USB chargers!"

Points négatifs : "The seat didn’t recline and the entertainment didn’t work"

Points positifs : "Crew"
Points négatifs : "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"

Points positifs : "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Points négatifs : "Super crowded gate -- but that's more the CDG problem than Norwegian's one."

Points positifs : "The crew on-board was nicer this time"
Points négatifs : "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."

Points positifs : "Everything was great"
Points négatifs : "I’d honestly pay more for childless flights"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points négatifs : "Arrived late due to bad weather in Houston, about an hour late."

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points négatifs : "Improving customer service during delay but overall good"

Points positifs : "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Points négatifs : "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "Ben... Je cherche encore"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Service and the crewe was very kind"
Points négatifs : "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."

Points négatifs : "Parfait rien a dire"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "Food could be improved."

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Embarquement très rapide, vol ponctuel."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Quick, efficient, relaxing."

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Équipement de divertissement excellent. Personnel souriant"

Points positifs : "Staff was great."
Points négatifs : "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."

Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Points positifs : "Crew were professional and friendly"
Points négatifs : "Small seats"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Points négatifs : "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."

Points négatifs : "Flight was 2 hours late in departing from Frankfurt."

Points positifs : "The seats are comfortable and the plane was clean and well-presented."
Points négatifs : "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."

Points positifs : "Flight directly to Tampa"
Points négatifs : "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"

Points positifs : "Professional, efficient, full, nice sandwich and coffee."

Points négatifs : "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Points positifs : "Flight on time!!"
Points négatifs : "Cramped space, no leg room. Seat 17A won’t recline"

Points positifs : "The crew was friendly, the seats were comfortable, no complaints about the flight."
Points négatifs : "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."

Points positifs : "the crew was amazing and the seats were awesome"
Points négatifs : "on this trip nothing"

Points négatifs : "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Points positifs : "nothing since i was not able to make it on time"
Points négatifs : "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Points positifs : "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Points négatifs : "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Points positifs : "Le personnel est parfait"
Points négatifs : "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Points positifs : "Presque tout."
Points négatifs : "Le prix du bagage à payer en plus du prix"

Points négatifs : "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Points positifs : "Visiter l’aerairport de JFK"
Points négatifs : "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Points négatifs : "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Points positifs : "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Points négatifs : "Le service à la clientèle"

Points négatifs : "Une heure de retard au décollage"

Points positifs : "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Points négatifs : "Delayed was terrible. I arrived 7 hours later than expected."

Points positifs : "Safe flight"
Points négatifs : "On time departure and arrival."

Points positifs : "Not expecting high end services but not even mediocre service was done."
Points négatifs : "Flight was delayed 2+ hrs, unorganized, seats uncomfortable, over crowded. Almost missed my layover flight."

Points négatifs : "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Points positifs : "A l'heure"
Points négatifs : "Sièges inconfortables. Assis trop haute."

Points positifs : "Tout s’est bien passer, c’etait facile."
Points négatifs : "La temperature durant le vol était mouvementé"

Points positifs : "X"
Points négatifs : "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Points positifs : "Rien"
Points négatifs : "Retard d’une heure"

Points positifs : "Great service and on time flight. Got a good comfortable seat with nice leg room."

Points positifs : "La bonne ponctualité pour un vol intra US"
Points négatifs : "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Points négatifs : "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Points négatifs : "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."

Points positifs : "tout le service en général."
Points négatifs : "rien"

Points négatifs : "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Points positifs : "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Points négatifs : "Nothing wrong."

Points positifs : "Nothing"
Points négatifs : "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"

Points positifs : "Great crew. Great entertainment but. Ot so comfort."
Points négatifs : "I was in a window but have a big person in my side and can't move in 3 hours."

Points positifs : "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."

Points positifs : "On time"
Points négatifs : "Flight attendant had some attitude as if they were not enjoying their work."

Points positifs : "New onboard entertainment"

Points positifs : "The crew are always excellent."
Points négatifs : "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."

Points positifs : "Crew was very helpful and attentive"
Points négatifs : "The 4 hour delay."

Points négatifs : "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"

Points négatifs : "Rude crew"

Points négatifs : "My screen was not responsive most of the time"

Points positifs : "Í like al the fligth ."

Points positifs : "The un seat entertainment"

Points positifs : "Les hôtes étaient aimables"
Points négatifs : "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"

Points négatifs : "un vol de sept heures sans un écran individuel, une première pour moi après de nombreux voyages. un vol transatlantique n'est pas un vol intérieur, pouvoir se distraire avec un film de son choix est un minimum surtout au prix du billet."

Points négatifs : "Décollage en retard et arrivée avec plus de 40mn de retard Pas de classe premium eco et pas de possibilité d’avoir un espace avec un de place pour les jambes au comptoir Pour information générale , les places en économie sont très exiguës et généralement j’essaye de ne pas prendre de vol AA si je ne peux pas prendre à l’avance un siège sur les sortie de secours ce qui n’a pas été possible cette fois"

Points positifs : "Une hotesse sympa qui m'a upgrade en economie+ apres m'avoir changee 3 fois de siege pour arranger d'autres passagers."
Points négatifs : "Pas de TV individuelle. Diner franchement bof."

Points négatifs : "Boissons au choix: eau ou jus d'orange congele. Ca fait rever..."

Points positifs : "Arrived 30 minutes early"
Points négatifs : "We had to wait 40 minutes in the runway before parking at the gate."

Points négatifs : "Devoir payé en supplément 50 dollars de bagages alors que ceux ci sont normalement inclus dans le prix."

Points négatifs : "le Personnel juste courtois, le retard au décollage sans aucunes explications, les sièges trop serrés, plus que d'habitude."

Points négatifs : "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"

Points négatifs : "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."

Points positifs : "Plenty of free seats to maintain distance. Quiet plane"
Points négatifs : "Vegetables, salad"

Points positifs : "l’atterissage parfais"

Points négatifs : "Il faisait chaud dans l’avion"

Points positifs : "Amazing crew and good seats."
Points négatifs : "In my experience everything was great."

Points négatifs : "Aucun repas"

Points négatifs : "Aucun repas"

Points négatifs : "Pas de repas d'inclus"

Points positifs : "Crew was nice friendly and helpful."
Points négatifs : "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."

Points positifs : "Friendly crew, tasty meals. Comfortable seats"

Points négatifs : "Vol retardé de presque 4h"

Points positifs : "Pas grand chose"
Points négatifs : "L’avion, peu de place Pas de divertissement Pas de film Très etrpit"

Points positifs : "Aucun retard. Siege spacieux"
Points négatifs : "Nourriture infecte.. burger Aucun système de divertissement a bord, jai du télécharger l'application united a la dernière minute dans l'avion avec mes propres donnees et ca ne fonctionnais pas sur mon android... Tres décevant comparativement a air canada qui fait aussi partie de star Alliance"

Points positifs : "Fatal crew attitude and discomfort seats, really reduced seat space."

Points positifs : "Le personnel sur ce vol été très serviable et présent."

Points positifs : "Avis général Embarquement"
Points négatifs : "N'était pas trop à l'aise. Et nous avons dû payer nos bagages. Triste."

Points positifs : "Very nice and friendly crew"
Points négatifs : "Food was awful and no choices and we have to pay for it + they should rent iPad to the passengers"

Points positifs : "United Airlines"

Points positifs : "The space in economy was bigger than expected. All the staff were very pleasant."
Points négatifs : "I understand budget constraints but the food was mediocre. Can someone relook at choices."

Points négatifs : "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."

Points négatifs : "I checked on Brussels and united about baggage rules and was very rudely surprised that I had to pay to check my luggage. And will have to on the way back. Has never happened before, pretty upset."

Points négatifs : "The worst flight of my life. Seats are awfully inconfortable for a night flight. I couldn't sleep at all. Screens are really annoying, most people don't know how to turn them off and they run advertisements all night long, nobody from the crew cares. Wifi app wouldn't stream anything on my phone. Im really sad that I will have to have the same night flight back to Houston."

Points positifs : "Professionnel"

Points positifs : "Tout est fluide: l'embarquement, l'arrivée, les bagages.. On était même arrivés avec 18 minutes d'avance!"
Points négatifs : "On donne assez à boire mais presque rien à manger..."

Points positifs : "Assez à boire et à manger, on nous a donné ce qu'il fallait."
Points négatifs : "Les écouteurs sont de piètre qualité. On ne peut donc pas regarder un film d'une manière convenable."

Points positifs : "Système multimédia sans fils fonctionnant sur nos appareils. Téléphone, tablette, etc."
Points négatifs : "Siège pas assez large. Jouer du coude pendant 8hrs c'est pas amusant."

Points positifs : "La ponctualité"
Points négatifs : "Le type d'avion."

Points positifs : "Good plane good entertainment"
Points négatifs : "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"

Points positifs : "Le service à bord était impeccable."
Points négatifs : "Les sièges sont nuls (ergonomie douteuse). L'espace pour les jambes n'es pas convenable (trop étroite et la patte du siège avant oblige d'avoir une jambe de travers). Système d'information de la position de l'avion est nul (pas assez complet), peux pas savoir combien de temps il reste au vol."

Points positifs : "the crew was great!"
Points négatifs : "The plane was very dirty"

Points positifs : "Great service from crew"
Points négatifs : "Good but too little"

Points positifs : "Avion en bon etat"
Points négatifs : "Hôtesse désagréable et 1h30 de retard pour un vol de 1h45"

Points négatifs : "Avion retarder plus de 3h , attente dans l’avion !"

Points positifs : "The crew."
Points négatifs : "Lufthansa punted to United."

Points négatifs : "Seulement 1 choix de sandwich"

Points positifs : "Service rapide, arrivé 30 minutes à l’avance"
Points négatifs : "Pas de tv, ni de repas, collation seulement"

Points positifs : "l'avion est finalement arrivé!"
Points négatifs : "5+ heures de retard changement d'avion vers avion vieux (écrans microscopiques) places réattribuées aléatoirement"

Points positifs : "Les sièges et l’équipage en général. Le divertissement et le confort."
Points négatifs : "Propreté et embarquement à CDG. Pas de menu enfant."

Points positifs : "La rapidité de l’embarquement"
Points négatifs : "La largeur des sièges"

Points positifs : "La ponctualité"
Points négatifs : "La largeur des sueges"

Points négatifs : "Trop de délai itnutile. L'embarquement a été décalé de 5h! Le WIFI est payant à Chicago et la bouffe coûte chère pour de la mauvaise qualité. Le retard est du parce qu'il n'y avait pas d'avion, personne nous dit pourquoi. Finalement, on embarque et apres avoir attendu 30 min, on nous désembarque parce que l'Avion n'était pas prêt, l'équipe d'entretien n'était pas disponible! finalement, on rembarque pour de bon mais on a attendu un autre 30 min sans nous dire pourquoi. L'équipage fait comme si tout était normal mais on voit par la fenêtre qu'il y un camion de service qui essait de réparer de quoi derrière l'avion. On nous fait embarquer alors que rien n'est prêt. La personne qui s'occupait des baggages a pris 20 minutes apres notre embarquement avant de s'amener. C'était extrêment désorganisé."

Points positifs : "You’re entertainment options far exceed your competitors. The food (vegetarian) was excellent."

Points positifs : "Départ à l’heure"
Points négatifs : "Siège peu confortable, température trop chaude dans la cabine"

Points positifs : "Depart a l’heure. Embarquement rapide"
Points négatifs : "Pas beaucoup de place. Pas de repas offert, pas de film"

Points positifs : "Départ et arrivée à l’heure"
Points négatifs : "Payer pour avoir la télé. Ne pas avoir de repas sur un vol de plus de 5 heures"

Points positifs : "Départ et arrivée à l’heure"
Points négatifs : "Très étroit. Équipage peu sympathique"

Points négatifs : "Je n'ai pas aimé être forcé d'acheter un billet de retour au québec lorsque je ne sais pas quel date je vais revenir. On ne me laissait pas prendre l'Avion sinon. L'information dites par l'employé cest avéré fausse, car une fois au Nicaragua on ne ma pas demande un billet de sortie. Une chance que j'Ai pu le canceller à l'intérieur de 24h. Sinon jai été satisfait du service."

Points négatifs : "Je suis arrivé 13 minutes avant le decolage et lequipage na pas voulu me laisser monter dans lavion. J'ai du prendre un vol trois heures plus tard pour fort lauderdale alors que mon pere etait hospitalisé a miami. Personnel tres peu comprehensif une femme a même rit de moi lorsque j'ai dit que mon père avait eu un accident. Cependant le vol etait etait avec air canada et non united"

Points positifs : "- The plane was ultra modern and extremely comfortable (and not full). - We did a Washington-Paris in less than 6 hours. Tail winds helped, but also the timeliness of the process (boarding, baggage recuperation, etc). - Food was excellent although not a lot (the General Tso Chicken was very very nice, the icecream as dessert was good) - Great movie selection"
Points négatifs : "- Breakfast was so so. - Free headphones offered are not great. - Not much, all the rest was good!"

Points négatifs : "Carte d'embarquement remise par Brussels Airlines à Marseille non valable à l'embarquement! Nouveau gros coup de stress dont je me serais bien passée. Visiblement, il y a des gros problèmes informatiques enrtre Air Canada et Brussels Airlines"