Trouvez un vol pas cher Toronto - Lyon

Points positifs : "Nothing"
Points négatifs : "For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts."

Points négatifs : "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."

Points positifs : "Yes.The crew was amazing"
Points négatifs : "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."

Points positifs : "Entertainment, and crew was nice"
Points négatifs : "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"

Points positifs : "Reliable, high quality service"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points négatifs : "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"

Points positifs : "Not much"
Points négatifs : "They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline."

Points négatifs : "Connecting flight From plane to the gates"

Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"

Points négatifs : "Boarding. The gates were cheep changing. Poor room between seats."

Points positifs : "Service, flight and landing, exceptional!!!"
Points négatifs : "No cons..."

Points négatifs : "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."

Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."

Points négatifs : "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."

Points négatifs : "La cuisine est vraiment horrible"

Points positifs : "The cabin crew was very kind. The kofte tasted good."
Points négatifs : "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."

Points négatifs : "The food"

Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."

Points négatifs : "Shake all the time,vomited"

Points positifs : "Excellent crew service & food/beverage offerings"

Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"

Points positifs : "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Points négatifs : "Istanbul airport is so overpriced, crowded and small."

Points positifs : "Punctual in terms of reaching destination, all else average."
Points négatifs : "Less leg space, pantry service below expectations."

Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"

Points positifs : "The crew is very nice and try to make the flight experience easier."
Points négatifs : "They lost my luggage, and this is not the first time either"

Points positifs : "Overall flight is good"
Points négatifs : "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."

Points positifs : "Boarding on time. Decent food. Relatively clean aircraft"
Points négatifs : "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."

Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"

Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"

Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."

Points positifs : "Très pratique"

Points positifs : "Okay"
Points négatifs : "Pilot needs to learn how to land"

Points négatifs : "Retard du vol dur avec un enfant"

Points négatifs : "Retard du vil dir avec un enfant"

Points positifs : "Luggage policy, helpful ground and air crew. Price."
Points négatifs : "IST stoppover, damaged luggages."

Points positifs : "Rien"

Points négatifs : "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"

Points positifs : "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
Points négatifs : "Nothing"

Points négatifs : "Repas"

Points positifs : "Boarding process was smooth"
Points négatifs : "Crew was unfriendly"

Points négatifs : "departure time changed 3 times"

Points positifs : "Flight was smooth. Staff were helpful and professional."

Points positifs : "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Points négatifs : "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."

Points positifs : "Merci à Turkish Airlines"

Points positifs : "Crew was very helpful and everything was good"
Points négatifs : "Lost my baby stroller and didn't found when arrived"

Points négatifs : "Crew was a bit loud and kept me awake during flight in one of the tail seats"

Points positifs : "nothing"
Points négatifs : "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."

Points positifs : "The crew was amazing!"
Points négatifs : "I can't think of a thing"

Points négatifs : "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."

Points négatifs : "No USB charging point working and I had purchased on board wifi"

Points négatifs : "Only item that could be better is quality of onboard entertainment."

Points positifs : "Captain gave some nice hotspots to look out for as clear day."
Points négatifs : "Standing for ages before boarding and in plane. Very basic and couldn't print boarding pass before travel. Seemed like a glitch with Aerlingus and I phoned but said they would forward to technical dept. No one got back to me. This caused unnecessary stress due to connections."

Points négatifs : "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."

Points négatifs : "Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . ."

Points négatifs : "Flight delayed over an hour even though the aircraft was there. Also my luggage did not arrive aty destination"

Points négatifs : "They lost all my luggage"

Points positifs : "Sorted issues with baggage instantly"
Points négatifs : "Labelling for seat locations"

Points positifs : "The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone."
Points négatifs : "Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best"

Points négatifs : "Over 90 minutes delayed. Plane was so hot it was uncomfortable"

Points négatifs : "The arrival point in Dublin airport is like a ramshackle passageway. A good walk from Terminal 2(supposwd arrival point) A Swiz by Are lingus. Ruined all the good points."

Points négatifs : "Flight delayed over an hour. Gate changed twice without announcement"

Points positifs : "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Points négatifs : "Everything was simply perfect"

Points négatifs : "Comfort"

Points positifs : "Yes"

Points positifs : "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"

Points négatifs : "I didn't like being taken for a bus ride and then standing outside in the open for 10 minutes before take off to Madrid and again today being brought to Terminal 1 to have to walk long distances to get to the passport control."

Points positifs : "All good, excellent crew."
Points négatifs : "After awhile Seats were a little uncomfortable."

Points négatifs : "Dublin airport No suitcase when we arrived No food. No inflight entertainment"

Points positifs : "The welcome, hospitality and service by the crew were all excellent"

Points positifs : "Staff on board were friendly"
Points négatifs : "7 hour delay with no effort to facilitate passengers"

Points positifs : "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."

Points négatifs : "Delayed as always"

Points positifs : "fantastic customer service"
Points négatifs : "wouldve loved to have been left breakfast while i slept"

Points positifs : "Quick flight. Small delay. Missing food options but didn’t want anything on the short flight. Window views were great even if I wasn’t on a window seat."
Points négatifs : "Emergency door seating. Actually a lot of seats were free. Reclining seat should have been offered."

Points positifs : "very friendly staff great flight with nice tech made trip fly by"

Points positifs : "The service. Excellent"
Points négatifs : "Pay for the food. LOL."

Points positifs : "Average flight to get you where you want to go. air hostess was helpful."
Points négatifs : "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."

Points positifs : "Professional staff"
Points négatifs : "Slow boarding"

Points positifs : "Almost everything"
Points négatifs : "The confort of thé seats. Way too tight for a 6 hour flight."

Points négatifs : "I had a 5 hour delay. I had to cancel the trip"

Points positifs : "I thought the airline was nice and it was a seamless process getting on the flight."
Points négatifs : "I am not sure if it is the airlines have different cultures but the flight attendants weren't overly warm..I would describe them as lukewarm We had just got off another flight were the attendants were warm in how they greeted us."

Points négatifs : "Person in front kept seat reclined the entire time. Grrrrr"

Points positifs : "Staff"
Points négatifs : "Boarding was hopeless as usual. Held us on stairways for ages after passports were checked by the ground crew"

Points négatifs : "The plane departed late from DUB in spite of an unusually very weather. It landed 40 minute late in Lyon"

Points négatifs : "We boarded okay but then we had to sit on the plane for over an hour before we actually took off. So arrival into Lyon was late. Also had to buy any food or drink if we wanted anything."

Points positifs : "Great selection of entertainment."
Points négatifs : "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."

Points négatifs : "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."

Points positifs : "Never made the flight"

Points négatifs : "Missed the flight."

Points positifs : "Cabin crew very professional."
Points négatifs : "Stop making the seats smaller, narrower, and closer together, food was awful."

Points positifs : "That it only lasted 50 mins"
Points négatifs : "Packed with low class beer drinking plebes."

Points positifs : "It was smooth. The flight felt like it went by pretty quickly."
Points négatifs : "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."

Points négatifs : "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"

Points positifs : "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."

Points positifs : "Space for legs unlike ryanair"

Points positifs : "Good"
Points négatifs : "Good"

Points positifs : "The crew."
Points négatifs : "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"

Points positifs : "Much more comfortable than I expected. Attentive flight attendants."
Points négatifs : "After flying cheapi airlines, norhing. It was a great experience."

Points positifs : "The seats are comfortable.nice leg room."
Points négatifs : "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."

Points positifs : "Yes, it was comfortable and they r nice."
Points négatifs : "Ummmm delayed both flights were delayed, it was annoying"

Points positifs : "The food was great and the screw were nice and young ."
Points négatifs : "The boarding process and charging 95 dollars for an extra bag is crazy."

Points négatifs : "The flight was delayed. Food is miserable."

Points positifs : ":("
Points négatifs : ":("

Points négatifs : "Flight to Lisbon late. Missed connection Now have 10 hour delay"

Points négatifs : "Too cold on plane"

Points positifs : "Fairly new plane with clean/comfortable seats"
Points négatifs : "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"

Points positifs : "Very happy with the service and seat comfort. Thank you"

Points positifs : "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Points négatifs : "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"

Points positifs : "Only the on board crew lived up to Tap's normal standard"
Points négatifs : "Boarding chaotic in Copenhagen. Food very poor this time"

Points positifs : "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Points négatifs : "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."

Points positifs : "Nothing"
Points négatifs : "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"

Points négatifs : "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"

Points positifs : "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Points négatifs : "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

Points négatifs : "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."

Points négatifs : "It cold be better if there is no flight delay which put in cause all our plans!..."

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points positifs : "Everything was on time"
Points négatifs : "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"

Points négatifs : "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."

Points négatifs : "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"

Points positifs : "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Points négatifs : "Flight was delayed which was out of their control"

Points positifs : "The plane was fairly new, clean, and comfortable seats."
Points négatifs : "A better selection of the main meals in business class."

Points positifs : "Not much"
Points négatifs : "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"

Points positifs : "My eyes were closed and the crew passed by while serving food but did not wake me up. As a traveller I been woken up while food was served or food was kept on the seat tray."
Points négatifs : "Overall the flight was good but I dont know why the crew was like that, and the flight seats ain't comfortable and were to close to each other. I legs wasnt comfortable"

Points positifs : "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Points négatifs : "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Points positifs : "Very on time, smooth take off and landing and friendly staff."
Points négatifs : "Perhaps spirits offered other than just wine. And a vegetarian food option."

Points négatifs : "Food timing, displays for video tiny and no selection possivble."

Points négatifs : "Timing of food"

Points positifs : "crew was so very helpful. Food was surprisingly good"

Points positifs : "The plane was comfortable the free drinks and food and crew were friendly."
Points négatifs : "Can't think of anything!"

Points positifs : "A short but very pleasant flight and food was served, excellent in every category."
Points négatifs : "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."

Points négatifs : "Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again."

Points positifs : "The crew were excellent during the flight."
Points négatifs : "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."

Points positifs : "I did like that the flight wasnt full"
Points négatifs : "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."

Points positifs : "nothing"
Points négatifs : "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, I lost the money, the passenger did not fly, and no refund was issued. This is the first time I ever heard of such BS. Not happy, very disappointed"

Points positifs : "Flight left approx. 20mins early, good service and efficient handling by crew."

Points positifs : "Nothing, missed the connection"
Points négatifs : "No flight to Faro during late arrival from"

Points négatifs : "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Points positifs : "Everything from the custumer service, flight departure on time"
Points négatifs : "Long waiting time for my connection flight but i booked it that way"

Points positifs : "The staff were somewhat helpful, and fairly friendly"
Points négatifs : "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."

Points positifs : "Great experience overall. The food was good and great selection of movies and TV shows."

Points positifs : "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Points négatifs : "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"

Points positifs : "Quick... I was happy to be out of there"

Points positifs : "Excelent fly! No deley! Excelent crew! Good food!"

Points positifs : "Friendliness of ground and cabin crew"
Points négatifs : "2 hour delay, but nobody at Manchester Airport Kept us indormend. Food on aircraft was poor (basically a coleslaw sandwich). Long drive from plane to terminal. Bags took forever to come"

Points positifs : "Rien de spécial."
Points négatifs : "Le confort. Le divertissement."

Points positifs : "Seat was comfortable as I had the exit row"
Points négatifs : "Flight was late by an hour taking off from DXB."

Points négatifs : "Notification from the Travel agency that I needed to get a Yellow Fever immunization."

Points négatifs : "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"

Points positifs : "Tout était bien service excellent"

Points négatifs : "Délai long, failli manquer notre connexion et nous avions 2:30 entre les 2."

Points positifs : "Tout était ok. Vol court."

Points positifs : "Les sièges sont bien pour dormir"
Points négatifs : "Les agents de bord auraient pu être plus directs avec une passagère dérangeante en lui demandant de bien se comporter afin que je puisse dormir."

Points positifs : "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Points négatifs : "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."

Points positifs : "Crew as always with air Canada were very accommodating. Always smiling!"

Points positifs : "Le calme du vol. La sympathie du personnel."
Points négatifs : "+ de jeux"

Points négatifs : "Nous avions des billets avec united Airlines pour finas’ Se remdre compte que nous avons été changé sans le savoir avec air canada qui n’est théoriquement pas la même compagnie et donc qui ne se trouvait pas dans le même terminal... beaucoup de perte de temps ..."

Points positifs : "1. Gentillesse de l'équipage 2. Rapidité du personnel à bord 3. Efficacité de l'avion"
Points négatifs : "1. Wi-Fi indisponible 2. Aucun système de divertissement intégré au siège à bord"

Points positifs : "It arrived on time."
Points négatifs : "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"

Points négatifs : "Pas de box office"

Points positifs : "Équipage sympa!"
Points négatifs : "Pas assez de place pour les jambes."

Points positifs : "Personnel agréable , air canada est super en général mais éviter ac rouge pour les plus longs vols. Nourriture et service bien."
Points négatifs : "Première expérience avec air canada rouge pour l’europe... plus jamais! Les espaces/sièges sont petits, inconfortables. Les gens sont tellement inconfortables qu’ils se promènent (marchent) dans l’avion...Pour un vol de quelques heures cela va mais pas pour un vol de 10 heures ..."

Points positifs : "Un membre du personnel, la couverture l'oreiller et le repas chaud poulet"
Points négatifs : "les bris mécanique. Devoir retourner chez moi en pleine nuit . Me présenter le lendemain. Apprendre que l'heure est reportée et reportée encore..."

Points positifs : "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Points négatifs : "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Points positifs : "Tout"
Points négatifs : "Une collation aurait été appréciée"

Points positifs : "nothing"
Points négatifs : "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."

Points positifs : "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Points négatifs : "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."

Points positifs : "Gentillesse de l’agentde Bord Carlos"

Points négatifs : "La distance entre les douanes est impitoyable! Ne perdez pas une SECONDE car vous risquez de manquer votre vol!! J’avaIs une correspondance et mon premier vol a été retardé. Un peu plus et je manquais la correspondance!!!"

Points négatifs : "Retard d’une heure"

Points positifs : "Service was impeccable. In flight entertainment was good"
Points négatifs : "Food was nothing special"

Points positifs : "à l'heure"
Points négatifs : "Les appareils utilisés pour Québec Montréal et vice verso, sont bruyants au maximum. Ils sonnent la tôle."

Points positifs : "Only thing good was the brevity of the flight."
Points négatifs : "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Points positifs : "Beautiful new 787"
Points négatifs : "Entertainment options could be more plentiful."

Points positifs : "Mauvaise expérience, une de mes valises détruite et beaucoup de difficulté à avoir un retour suite à p’ Incident et aucune indemnités de votre part, très decu de air Canada ....!"
Points négatifs : "Pas avoir mes valises le jour que je suis arrivé au Pérou ....! C’est la primer fois que ça m’arrive ...!"

Points négatifs : "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"

Points positifs : "Vegetarian food needs lots of improvement"

Points positifs : "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Points négatifs : "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."

Points positifs : "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."

Points négatifs : "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"

Points positifs : "Vol annulé à l'aller, mais Air Canada nous a trouvé une chambre d'hôtel et à payé pour."
Points négatifs : "Le seul problème c'est qu'ils ont receduler le vol le lendemain, mais pas la connexion. J'ai donc passé une heure trente au téléphone à tenter de rejoindre quelqu'un pour céduler à nouveau la connexion."

Points positifs : "vol assez rapide vin dans le repas pour mieux dormir siege ajustable pour mieux dormir"
Points négatifs : "rangee de trois quand on est pres du hublot et que les autres dorment on est bloque pas beaucoup de place pour les bras et les jambes beaucoup trop de films asiatiques agent de bord ne comprenant pas du tout le francais, je lui demande du vin blanc et il me sert du jus de pomme.. pas de jolie fille a cote de moi"

Points négatifs : "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"

Points positifs : "Organised zones for boarding"
Points négatifs : "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."

Points négatifs : "Lost luggage!"

Points positifs : "The hot dinner was good"
Points négatifs : "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"

Points positifs : "great service from start to finish would use again"

Points positifs : "its was smooth"

Points positifs : "everything"
Points négatifs : "few movies"

Points positifs : "everything"
Points négatifs : "no entertainment"

Points positifs : "En général, nous avons eu un bon service mais sans effet wow."
Points négatifs : "un repas gratuit aurais été apprécié"

Points négatifs : "Very cramped like sardine tin. Not enough flight info boards in airport and they were hard to read m"

Points positifs : "Smooth flight"
Points négatifs : "Long walk to connecting flight. Buggy didn’t turn up"

Points négatifs : "Délais de deux heures sans vraiment connaître la vrais raison"

Points positifs : "Il a été possible de devancer mon vol. Les départs à tous les heures sont avantageux."