Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Points négatifs : "Très bien à heure un avions trop propre"
Points positifs : "Very comfortable overall"
Points négatifs : "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Points positifs : "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Points positifs : "Great service! Food was very good."
Points négatifs : "That boarding. People who were not in line rushed to the front when boarding started."
Points positifs : "Crew and food on last leg were acceptable"
Points négatifs : "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Rien"
Points négatifs : "Rien"
Points positifs : "Food and service in business class were splendid."
Points négatifs : "Absolutely nothing"
Points positifs : "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Points négatifs : "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Points négatifs : "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Points positifs : "This was superlative in every way...."
Points négatifs : "I liked everything."
Points positifs : "All"
Points négatifs : "Crowd highly liked company deserves crowd"
Points positifs : "L'organisation."
Points négatifs : "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Points négatifs : "Seats are too cramped and not enough leg room. Plus our seats did not recline which is painful on a 10 hour flight. The flight attendants and front desk workers had an attitude as well."
Points positifs : "Istanbul Airport has good facilities and F&B options"
Points négatifs : "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Points positifs : "Friendly and helpful flight attendants, delicious food, great movie selection."
Points négatifs : "La cuisine est vraiment horrible"
Points négatifs : "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Points positifs : "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Points positifs : "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Points positifs : "Tout a été excellent"
Points négatifs : "Rien ne m'a déplu"
Points positifs : "Boarding on time. Decent food. Relatively clean aircraft"
Points négatifs : "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Points positifs : "gentillesse de l'équipage, propreté de l'avion"
Points négatifs : "2 bagages cassés au retour dont une ouverte"
Points positifs : "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Points positifs : "Très pratique,gagne beaucoup de temps partout où nous allons."
Points positifs : "Très pratique"
Points négatifs : "Retard du vol dur avec un enfant"
Points négatifs : "Retard du vil dir avec un enfant"
Points positifs : "Airplane crew was amazingly friendly and helpful"
Points positifs : "The Lounge at Istanbul airport is fantastic"
Points négatifs : "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Points positifs : "Entertainment was good"
Points négatifs : "Economy was tight."
Points négatifs : "No space"
Points négatifs : "Repas"
Points positifs : "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Points négatifs : "Turkish now joins the sad club of airlines that charges for better seats."
Points négatifs : "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Points positifs : "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Points positifs : "Great food! Loved that you get a menu to choose from"
Points négatifs : "We were not asked or given the option to choose our seats on the plane."
Points positifs : "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"
Points positifs : "Flight attendants need to be friendly."
Points négatifs : "I will never use Turkish airlines again."
Points positifs : "Nothing."
Points négatifs : "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Transit à Frankfort : horrible !
I know it’s covid time, but a small dry snack and a bottle of water would have been nice: ons doesn’t always have rime to buy food while transiting!.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
On Long international flights should be often snack services
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
The crew is really friendly
Points positifs : "Very accommodating staff"
Points négatifs : "breakfast served was still frozen."
Points positifs : "The crew were truly great as I had an extremely difficult flight due to tremendous pain in my knees. Coach economy are way too narrow, even if I paid for preferred seating. A joke. Cldnt move. So uncomfortable."
Points négatifs : "Boardingvwas delayed so we left a good 50 minute late. Ran out of meal choice so we had to eat what they had left which was pasta that was too spicy for me anyway. I was very disappointed bec I preferred chicken but there were none left."
Points positifs : "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Points négatifs : "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Points négatifs : "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Points négatifs : "Perfect"
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points négatifs : "Retard"
Points positifs : "Ben... Je cherche encore"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points positifs : "Friendly and professional staff, comfortable and on-time flight."
Points négatifs : "Clear up-front notification about first checked bag not being included in ticket price. This info did not appear at the time the booking was made. Very frustrating."
Points négatifs : "Parfait rien a dire"
Points positifs : "Upgraded to business class for a reasonable fee."
Points positifs : "Beautiful plane, economy seating more generous than normal, excellent in-seat entertainment (easy to navigate, more options than I've ever seen before). Well done!"
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"
Points négatifs : "Le retard"
Points négatifs : "Le retard"
Points positifs : "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"
Points positifs : "Nice comfortable flight"
Points négatifs : "misspellt my name!"
Points négatifs : "Le vol est largement en retard !!!!!"
Points positifs : "Embarquement très rapide, vol ponctuel."
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points positifs : "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Points négatifs : "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Points positifs : "The flight was OK and I had a good seat. The service was fine."
Points négatifs : "Connecting time were bad, airports horrible, no information, customs bad with no respect for travelers. I had to run to catch all my flights! Bad experience."
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points négatifs : "The TV sound didn’t work too well. Excellent staff Ms Maria Was very gracious."
Points positifs : "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Points négatifs : "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Points positifs : "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Points négatifs : "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Points positifs : "The cheese sandwich was good."
Points négatifs : "Flight left late. Airport employees weren't helpful. The plane was hot."
Points positifs : "The crew were impeccable."
Points négatifs : "Very narrow economy seats."
Points positifs : "Comfortable with good food, drink, entertainment and service. Flight left on time."
Points négatifs : "NA"
Queue énorme au contrôle et 1h30 de retard pour le départ
Slow boarding in Seville, no chance to check-in online🥺
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Le repas est très ordinaire. Le reste c’est très bien!
Great flight Will go again!
Points positifs : "So rude crew"
Points négatifs : "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"
Points positifs : "Decent price for economy comfort seat, 4A."
Points négatifs : "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Points positifs : "Confort and kindness"
Points négatifs : "It was too cold"
Points négatifs : "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Points positifs : "Great plane and staff"
Points négatifs : "Delayed"
Points négatifs : "Head support for 6 feet plus people on seats would be good"
Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Points positifs : "The friendliness of the crew"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points négatifs : "Boarding was very slow."
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Good for both."
Points négatifs : "Bigger seats."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points positifs : "Just the cabin crew being nice"
Points négatifs : "Punctuality KLM is always late"
Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points négatifs : "Need more leg room!!! Larger meals needed."
Points positifs : "Crew was nice and efficient"
Points négatifs : "Economy seats don’t recline enough."
Points négatifs : "Inflight was better than I expected. But needs upgrading air crafts."
Points positifs : "Everything OK"
Points positifs : "Nice crew pilot food and beverage"
Points négatifs : "No wifi"
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Employees were very friendly"
Points négatifs : "The seats were very small"
Points positifs : "Everything was clean and well organized."
Points négatifs : "The flight was delayed 1 1/2 hours."
Points positifs : "Nice flight ...was comfortable travel ...good food.Thanks"
Points négatifs : "No such things"
Points positifs : "The flight to Gdansk took off and arrived on-time and the staff were professional."
Points négatifs : "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Points négatifs : "Food had only vegetarian choices. No charging place and ambiance was noisy"
Points positifs : "Great"
Points négatifs : "Great"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Points positifs : "Left ontime and service was excellent."
Points négatifs : "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Points positifs : "Norhing"
Points négatifs : "They have mabaged to lost my luggage"
Points négatifs : "The streaming service didn’t work"
Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Points positifs : "Premium economy service was good."
Points négatifs : "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Le menu est à améliorer"
Points négatifs : "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Points positifs : "Helpful and smiling cabin crew."
Les hôtesses trop dissipé
Aucune empathie du personnel d embarquement. J ai manque ma correspondance ferroviaire a la destination finale ma valise ayant ete mise en soute de force (sans raison car il y avait largement la place). Ma valise (fragile) est toute rayee... merci air france. C est la derniere fois que je prends cette compagnie
Valise cabine mise en soute alors qu il y avait de la place dans le portes bagages et que j ai demande de garder ma valise pour avoir une correspondance ferroviaire serree a l aeroport final. Personnel d embarquement extremement desagreable a toulouse.
Nice,o time,and great foods and services.
Embarquement catastrophique en Italie dû à un manque d’organisation et de rigueur du personnel sur place mais le reste du voyage était parfait avec des stewards sympathiques.
Points négatifs : "Le retard allé comme retour"
Points positifs : "La régularité du vol L’acceuil et la disponibilité des hôtesses"
Points négatifs : "Rien"
Points positifs : "The crew is nice"
Points négatifs : "No respect of distancing the seats ; all the seats were occupied. No wifi"
Points positifs : "El entretenimiento"
Points négatifs : "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Points positifs : "Vous ne savez même pas que l'avion n'a même pas décollé car l'aéroport était fermé !!!!"
Points négatifs : "Plus jamais de Kayak"
Points positifs : "Good aircraft, good service, on time, eventless"
Points négatifs : "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Points positifs : "L'ensemble était pas trop mal"
Points négatifs : "Ma valise n'a pas suivi suite au retard de KLM est c'est le bazar pour la récupérer"
Points positifs : "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Points négatifs : "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Points positifs : "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Points négatifs : "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Points négatifs : "Advertised October Pink products but did not have them for breast cancer support"
Points positifs : "À bord, généralement tout se passe bien"
Points négatifs : "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"
Points positifs : "Arrivée à l’heure"
Points négatifs : "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"
Points positifs : "NA"
Points négatifs : "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Points positifs : "The Delta flight service was much better than the Air France flight I took on the previous leg."
Points positifs : "Le manque de contact et guide pour les nouveaux systèmes d’enregistrement et embarquement."
Points négatifs : "Plus de présence du personnel au sol."
Points positifs : "Le personnel de bord: pro et charmant."
Points négatifs : "1h30 de retard. Valise démolie à l’arrivée. Pas de repas. Vin blanc chaud. Siège non inclinable."
Points positifs : "Nothing"
Points négatifs : "Everything"
Points positifs : "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Points négatifs : "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Points positifs : "Crew was very friendly and seat in KQ is super comfortable in Business."
Points positifs : "Good crew, as usual with Air France."
Points négatifs : "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Points positifs : "The crew was wonderful. We were in business class which was modest but comfortable."
Points négatifs : "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Points positifs : "Accueil à bord agréable."
Points négatifs : "Gestion des bagages (perte de ma valise)."
Points positifs : "tout le service est parfait"
Points négatifs : "un peu plus de nourriture dans les repas"
Points positifs : "Tout était très bien"
Points négatifs : "Rien"
Points positifs : "Amazing crews!"
Points négatifs : "N/A"
Points positifs : "Crew was amazing. Service and food was good."
Points négatifs : "Random TSA check was not needed at the end when boarding."
Points positifs : "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Points négatifs : "They lost my luggage :("
Points positifs : "I require très aimable. Super pilote."
Points négatifs : "Plus de 30 min de retard dû a une mauvaise organisation à Charles de Gaulle."
Points positifs : "Vol à l'heure (10min de retard), personnel de bord agréable & sympathique."
Points négatifs : "Pas possible d'ouvrir la poussette à l'arrivée pour y mettre mon bébé qui dormait... risque de bloquer l'allée en cas d'évacuation! Alors qu 'on était au sol et presque tout le monde était sorti déjà. La sécurité je veux bien mais faut pas pousser! Bébé réveillé tanpis... merci Air France."
Points positifs : "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Points négatifs : "I didn't really use the in flight entertainment - the usual movies, tv etc"
Points positifs : "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Points négatifs : "Du retard. .. encore du retard... toujours du retard"
Points positifs : "Disponibilité et flexibilité des gens du comptoir"
Points négatifs : "Rien tout était parfait"
Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"
Points positifs : "Friendly crew, good meal and entertainment"
Points négatifs : "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Points positifs : "Great service, decent food"
Points négatifs : "There was no WiFi on the plane"
Points positifs : "Great food (Economy class). Good Service"
Points négatifs : "Not enough bathrooms on Economy class area due to aircraft design."
Points négatifs : "Impossible de commander un repas sans gluten sur l’application mobile"
Points positifs : "Enjoyed my food, especially tasty for airplan fare!"
Points négatifs : "Not enough leg room"
Points positifs : ". Budget airline with no legroom or extras"
Points négatifs : "See above. Nothing specific to like."
Points positifs : "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."