Trouvez des vols pas chers Virginie - Aéroport de Paris-Charles-de-Gaulle

Points positifs : "attentive crews, clean toilets"
Points négatifs : "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Points négatifs : "coffee is to strong and to many spicy foods"

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points positifs : "Food was good and crew"
Points négatifs : "Old aircraft from Doha to Dhaka."

Points négatifs : "they cancelled by booking just before hour depature.."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points positifs : "Crew was exceptional. QSuite very comfortable."

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "The attendants were great."
Points négatifs : "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points positifs : "Yes"
Points négatifs : "No"

Points positifs : "Staff were fantastic."
Points négatifs : "Better movies please."

Points positifs : "Seats are great!"
Points négatifs : "The food options were not that good this time."

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Great crew, aircraft etc"
Points négatifs : "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points positifs : "The airplane and clean"
Points négatifs : "The seats destination between them very small"

Points positifs : "Everything"
Points négatifs : "Nothing"

Points positifs : "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Points négatifs : "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points positifs : "Ambiance"

Points positifs : "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Points négatifs : "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Points positifs : "Nothing much."
Points négatifs : "I think airplane was small in Doha to Amritsar sector . There are not too many flights"

Points positifs : "empty seat next to me!"
Points négatifs : "more cramped than akld to doha"

Points négatifs : "Peu de nouveaux films"

Points positifs : "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Points négatifs : "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Points positifs : "had a whole row to myself and the food was very good"

Points positifs : "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Points positifs : "All good thank you + food and crew and entertainment"
Points négatifs : "All good thanks"

Points négatifs : "Movies are always the same"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points positifs : "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Points négatifs : "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."

Points positifs : "Good service!! Good food!! Great staff!!"

Points positifs : "quick eficient"
Points négatifs : "long flight"

Points positifs : "Cabin crews were politie"
Points négatifs : "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Points positifs : "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Points positifs : "Food was good. Quick response to call"
Points négatifs : "Toilet wasnt clean enough. Not offered water regularly"

Points positifs : "Fantastic service, very friendly staff who are always happy to help"
Points négatifs : "Should have internet free of charge in flight"

Points négatifs : "As above"

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points positifs : "Short flight, seat pitch OK and food adequate. Good crew."
Points négatifs : "Bus boarding always chaotic"

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points positifs : "Good legroom, friendly crew."

Points négatifs : "A lot of turbulence"

Points négatifs : "Temperature control. Information about the delay"

Points positifs : "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Points négatifs : "Be on time , delayed for an hour"

Points négatifs : "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Points négatifs : "Best option across the pond"

Points négatifs : "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points positifs : "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Points négatifs : "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points négatifs : "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "Seating was fine"
Points négatifs : "Did not have a wheelchair waiting for my wife when we arrived in LAX"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points négatifs : "Departure delayed by 1hr30"

Points négatifs : "No issues at all"

Points négatifs : "I fly regular this was an excellent flight"

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points positifs : "The crew was amazing"

Points positifs : "The crew were good."
Points négatifs : "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Points négatifs : "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Points négatifs : "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Points positifs : "The crew and comfort was ok"
Points négatifs : "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."

Points positifs : "Flight was early into New Orleans"
Points négatifs : "Flight had a lot of turbulence"

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points négatifs : "Every thing was excellent"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Food was decent and crew were nice enough"
Points négatifs : "Seat space was small and cramped. Entertainment was poor unfortunately"

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points négatifs : "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Points positifs : "Service de crew à bord, très gentil."

Points négatifs : "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Points négatifs : "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"

Points négatifs : "-"

Points positifs : "The flight for getting us therw"
Points négatifs : "No food and no entertainment"

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points positifs : "The flight was quite comfortable."
Points négatifs : "I find it hard work doing such long flights these days."

Points positifs : "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Points négatifs : "3 out of our 4 flights had some sort of delay."

Points positifs : "Crew"
Points négatifs : "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"

Points positifs : "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Points négatifs : "Super crowded gate -- but that's more the CDG problem than Norwegian's one."

Points positifs : "Didn’t like anything. Mediocre all round."
Points négatifs : "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Points positifs : "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Points négatifs : "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Points positifs : "Nothing"
Points négatifs : "Every thing, from the crew attitude to the food to the entertainment and comfort."

Points positifs : "The crew"
Points négatifs : "More support"

Points positifs : "Very Organised and punctual"

Points positifs : "Everything except delay"
Points négatifs : "Nil"

Points positifs : "The crew were really friendly and made sure we were looked after."

Points positifs : "The crew on-board was nicer this time"
Points négatifs : "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."

Points positifs : "Everything was great"
Points négatifs : "I’d honestly pay more for childless flights"

Points positifs : "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Points négatifs : "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Points positifs : "Nothing"
Points négatifs : "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."

Points positifs : "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Points négatifs : "Ground staff poor customer service"

Points négatifs : "Flight was delayed"

Points négatifs : "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Points négatifs : "Improving customer service during delay but overall good"

Points positifs : "Lufthansa long haul flights has a really cool air flight status system."
Points négatifs : "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Points positifs : "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Points négatifs : "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."

Points positifs : "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Points négatifs : "a bit delayed,"

Points positifs : "Service and the crewe was very kind"
Points négatifs : "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."

Points négatifs : "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."

Points négatifs : "I checked bags asking “is the baggage delivery fast at Frankfurt”. “Much taste than Edinburgh” was the reply (Edinburgh is reeeeaaaaallllly slow). Sadly Frankfurt too is slow."

Points négatifs : "Food could be improved."

Points positifs : "Short flight but staff very attentive, food good."

Points positifs : "Fly is Ok"
Points négatifs : "Fly is Ok"

Points positifs : "Quick, efficient, relaxing."

Points positifs : "The Lufthansa app provides updates on plane status and gate number, etc."
Points négatifs : "N/a"

Points positifs : "Great service and timeliness."
Points négatifs : "I wasn’t offered earphone headset so I could not enjoy entertainment."

Points positifs : "On board crew was friendly and helpful"
Points négatifs : "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer."

Points positifs : "All. The customers was good and nice"
Points négatifs : "Nothing"

Points positifs : "Incredible service and comfort"

Points positifs : "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Points négatifs : "No negatives."

Points négatifs : "We had 30 minutes delay"

Points positifs : "Crew amazing"
Points négatifs : "No entertainment."

Points positifs : "Excellent service, food and entertainment"

Points positifs : "Staff was great."
Points négatifs : "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."

Points positifs : "Crew were professional and friendly"
Points négatifs : "Small seats"

Points positifs : "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Points négatifs : "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."

Points positifs : "Smooth flight. Great food and drinks. Very helpful staff."

Points positifs : "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Points négatifs : "Nothing"

Points négatifs : "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Points négatifs : "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."

Points négatifs : "Flight was 2 hours late in departing from Frankfurt."

Points négatifs : "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Points positifs : "The flight was full. service, food and entreatment was excellent"

Points positifs : "The seats are comfortable and the plane was clean and well-presented."
Points négatifs : "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."

Points négatifs : "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."

Points positifs : "Klm's consistantly high standards in everything they do."
Points négatifs : "Nothing"

Points positifs : "KLM are our airline of choice. A great full-service carrier with impecable standards."
Points négatifs : "Nothing"

Points positifs : "Customer care was super supportive"
Points négatifs : "Inflight sandwiches"

Points positifs : "very nice crew"
Points négatifs : "my bagfage was lost"

Points positifs : "Just as I expected. And I made my last connection easily."

Points positifs : "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Points négatifs : "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Points négatifs : "Travelled business class and was ace experience"

Points positifs : "Crew was helpful and food was very good"
Points négatifs : "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Points positifs : "The seat was a little uncomfortable but the crew were amazing."

Points positifs : "Seat was good"
Points négatifs : "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "Late departure. Rush to connect."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Nice aircraft"
Points négatifs : "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"

Points négatifs : "Long haul flight made pleasant by KLM"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"

Points positifs : "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Points négatifs : "Transfer point needs upgrade."

Points positifs : "All good"

Points positifs : "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Points positifs : "Everything is alright"

Points positifs : "Friendly hostesses"
Points négatifs : "Flight was delayed 3 hours"

Points positifs : "Efficient boarding system, clearly signposted. Professional staff"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Very friendly onboard personnel - I really had kind of homy feeling."

Points positifs : "Overall booking and airport was ok. Food was also actually quite good."
Points négatifs : "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Great service"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Points négatifs : "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Points positifs : "Overall everything was ok."
Points négatifs : "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Points positifs : "Fabulous trip with friendly, helpful staff"
Points négatifs : "Nothing"

Points positifs : "Absolutely nothing!"
Points négatifs : "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The staff was very helpful and professional. Promp response to calling for attention."
Points négatifs : "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Points positifs : "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Points positifs : "On time"

Points positifs : "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Points négatifs : "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Points positifs : "Helpful and smiling cabin crew."

Points positifs : "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Points positifs : "The food and the punctuality"
Points négatifs : "The technology in interteiment is not touch screen"

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."

Points positifs : "Made it"
Points négatifs : "Nothing in particular"

Points négatifs : "Last minute change of boarding gate led to a dash across the airport!"

Points positifs : "Fast and efficient!"

Points négatifs : "."

Points négatifs : "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."

Points positifs : "Excellent and professional crew members"
Points négatifs : "Nothing, the flight was smooth, most enjoyable"

Points négatifs : "The food offering"

Points négatifs : "Everything was excellent"

Points positifs : "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Points négatifs : "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."

Points positifs : "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Points négatifs : "Super critical, the plugs are really difficult to use."

Points positifs : "It was the first time I needed to use "Passenger Assistance" and it made my experience excellent. Everyone was so kind and helpful. Thank you."

Points positifs : "Good service from flight deck and cabin crew. Clean and comfortable"
Points négatifs : "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Points positifs : "Excellent short flight"
Points négatifs : "Did not eat"

Points positifs : "Overall, an incredible experience!!!"
Points négatifs : "The food was excellent"

Points positifs : "Good crew"
Points négatifs : "Premium economy wasn’t as good as others"

Points positifs : "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Points négatifs : "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Points positifs : "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Points négatifs : "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Points positifs : "Timing is good"
Points négatifs : "To craody"

Points positifs : "on time"
Points négatifs : "food selection"

Points positifs : "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Points négatifs : "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."

Points positifs : "Nice aircraft (A321) and informative ground staff."
Points négatifs : "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."

Points positifs : "Prompt boarding, early departure and early arrival."
Points négatifs : "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"

Points positifs : "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Points positifs : "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Points négatifs : "More selection of food, more variety of sandwiches and bread used."

Points positifs : "on time polite staff comfortable flights with free coffee"
Points négatifs : "charging for bags"

Points positifs : "on time polite staff comfortable flights with free coffee"
Points négatifs : "charging for bags"

Points positifs : "ok"
Points négatifs : "ok"

Points positifs : "Price and destination was convenient"
Points négatifs : "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Points positifs : "Easy boarding. Friendly staff"
Points négatifs : "N/A"

Points positifs : "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Points positifs : "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Points positifs : "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Points négatifs : "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Points positifs : "On time, easy boarding"
Points négatifs : "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Points positifs : "Pleasant crew"
Points négatifs : "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Points négatifs : "No food, no entertainment"

Points négatifs : "No food, no entertainment"

Points positifs : "check in person helped get me a window seat with a view"
Points négatifs : "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."

Points positifs : "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Points positifs : "All good with SAS. Not good with me. I forgot to ask for a window seat."
Points négatifs : "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."

Points positifs : "I mean, it was how a flight should be, painless."

Points positifs : "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Points négatifs : "Boarding very slow. Staff a bit inattentive"

Points positifs : "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Points positifs : "Friendly crew"
Points négatifs : "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Points positifs : "The leg room. The great service and attitude."
Points négatifs : "The food... needs to be improved, even if it means charging a fee."

Points négatifs : "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Points négatifs : "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Points positifs : "Did not use their services much but the stewards seemed nice."
Points négatifs : "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Points positifs : "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Points négatifs : "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Points positifs : "It was quick. Can't rate food or entertainment as I didn't use"
Points négatifs : "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"