Trouvez des vols pas chers Bordeaux - Aéroport de Bangkok-Suvarnabhumi

Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Points négatifs : "Swiss air returned my bagage damaged and there is no way to report it!"

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points positifs : "Crew was great. Phenomenal even."
Points négatifs : "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."

Points négatifs : "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."

Points négatifs : "La ponctualité"

Points négatifs : "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "The crew was excellent, very good food, good entertainment"

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points positifs : "Swiss is aways good"

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Points négatifs : "It was perfect !"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points positifs : "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Points négatifs : "Two of the flight attrendants in our area were in a bad mood and it showed."

Points négatifs : "The plane was ancient. offer wifi- at least be able to pay for it. charger outlets."

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Food was tasty. Crew was very good."
Points négatifs : "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Points positifs : "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "On time. Friendly employees. No issues at all."

Points négatifs : "The seats were uncomfortable, smaller aircraft"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Food"

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points positifs : "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Points négatifs : "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Points négatifs : "Manque le petit sandwich"

Points positifs : "La modernité de l'avion"
Points négatifs : "Les turbulences de fou"

Points positifs : "les sièges dans l'avion"
Points négatifs : "Ils dissent qu'on a déjà fait le check-in, pas vrai Ils dissent qu'on n'a pas payé pour les valises en soute, pas vrai A cause de leur erreur de check-in qu'à la fin ils ont reconnu, Ils nous mettent dans un vol suivant , à 22h! Ils nous font attendre debout pendant qu'ils sont au téléphone pour plus d'une demi heure à Dusseldorf et à Zurich, et encore dans l'avion, retardé pour décoller."

Points positifs : "The crew was very efficient and very helpful. They were constantly attending to passenger’s needs."
Points négatifs : "The landing was a little rough, but my friend said that it was windy here in NY. Otherwise excellent all around."

Points positifs : "The attention to Detail during the entire flight. Sure beats the US flights!"

Points positifs : "on time, good food, pleasant service"

Points négatifs : "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"

Points positifs : "Na"
Points négatifs : "Na"

Points positifs : "Pilot's landing was top noch."
Points négatifs : "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Points positifs : "Baggage policy and amenities on board as well as the Istanbul airport as a connector."

Points positifs : "It was ontime"
Points négatifs : "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"

Points positifs : "Very comfortable overall"
Points négatifs : "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."

Points positifs : "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Points négatifs : "Prices have gone up"

Points positifs : "No issues"
Points négatifs : "Everything is good"

Points positifs : "Staff is the best, very accommodating."
Points négatifs : "It was an old plane so not much comfort in business class"

Points positifs : "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Points négatifs : "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Points positifs : "Flight arrived on time."
Points négatifs : "Boarding was unnecessarily chaotic."

Points positifs : "Crew were nice. It was a very quiet flight so plenty of room to move to other seats - see below."
Points négatifs : "Although the flight was probably less than half full, by the time the trolley got to us there was only one choice of lunch. People in front reclined their seats right back into our faces. Seats were packed together very tightly. Given the lack of space, better to fix seats to only recline a little."

Points positifs : "They were more or less running on time and the crew were polite and helpful."
Points négatifs : "Change up the menu every year."

Points positifs : "Food and plane"
Points négatifs : "IST transit"

Points positifs : "Great service! Food was very good."
Points négatifs : "That boarding. People who were not in line rushed to the front when boarding started."

Points négatifs : "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Points positifs : "Leg room"
Points négatifs : "I was served Butter chicken after confirming with the flight attendant whether it was an ASIAN VEG MEAL which I had requested. On being confronted about the issue, the flight attendant gave a cold response saying they were out of asian veg meals. One of the worse airlines and should not be a part of Star Alliance."

Points positifs : "The service was excellent, staff helpful and understanding."
Points négatifs : "No business class priority boarding, no assistance available with transfer."

Points positifs : "Food and service in business class were splendid."
Points négatifs : "Absolutely nothing"

Points positifs : "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Points négatifs : "Cc"

Points positifs : "Probably best economy class service and amenities and timings."

Points négatifs : "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Points positifs : "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Points positifs : "Turkish do a good job of giving you a good service for your money."
Points négatifs : "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Points positifs : "Big plane, friendly staff, good food."
Points négatifs : "Sometime, it gets a bit too cold."

Points positifs : "Istanbul Airport has good facilities and F&B options"
Points négatifs : "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points positifs : "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Points négatifs : "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."

Points positifs : "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Points négatifs : "No inflight entertainment even for business class passengers."

Points négatifs : "Need More premier economy seats"

Points positifs : "Screens at each seat"
Points négatifs : "Food was terrible, the WiFi wouldn’t work even at $15"

Points positifs : "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Points négatifs : "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Points positifs : "Staff is excellent very courteous 5star +"
Points négatifs : "Seats comparing for business class is dated. internet very complicated,"

Points positifs : "Inflight service was good."
Points négatifs : "Seat was a little uncomfy"

Points négatifs : "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Points positifs : "Nothing"
Points négatifs : "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Points positifs : "Nothing Really Nothing"
Points négatifs : "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Points positifs : "Comfortable, on time and as always good service from Turkish Airlines"

Points positifs : "Comfortable seats, good food and in flight entertainment"
Points négatifs : "None"

Points négatifs : "Timing"

Points positifs : "E"
Points négatifs : "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Points positifs : "No complaints about the plane, staff etc and its probably no worse than any other airline"
Points négatifs : "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Points négatifs : "The worst airline I have ever flown with, worst disruption management. No care for customers."

Points positifs : "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Points négatifs : "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"

Points positifs : "Food"
Points négatifs : "Leg room especially between Houston and Istanbul fo"

Points positifs : "Well looked after from start to finish!"
Points négatifs : "Nothing!"

Points négatifs : "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Points positifs : "Everything"
Points négatifs : "Would highly recommend"

Points négatifs : "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."

Points positifs : "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"

Points négatifs : "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."

Points négatifs : "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Points négatifs : "seats were very uncomfortable"

Points positifs : "Boarding was crazy and confusing. Ground crew poor communication and rude"

Points positifs : "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Points négatifs : "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Points positifs : "On time, efficient."
Points négatifs : "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."

Points positifs : "Absolutely amazing service"
Points négatifs : "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Points positifs : "Respect and politeness of the staff"
Points négatifs : "Wi-Fi is not available on all flights also is easy to download the fllynet"

Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Points positifs : "Plane was awesome and comfortable"
Points négatifs : "Delayed without updates for hours"

Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"

Points positifs : "everything from the boarding and check-in process to in flight comfort."

Points négatifs : "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"

Points négatifs : "Everything"

Points positifs : "Great crew. Great seats"
Points négatifs : "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"

Points négatifs : "Retard"

Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Points positifs : "Reasonably comfortable seat"
Points négatifs : "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Points positifs : "Very helpful crew, good food."
Points négatifs : "Flight was one hour late."

Points négatifs : "Food"

Points négatifs : "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"

Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."

Points positifs : "Good crew"
Points négatifs : "Was delayed outgoing but information was good"

Points positifs : "La grande attention et disponibilité du personnel cabine"
Points négatifs : "Quelques soucis avec le système de divertissement,"

Points positifs : "Boarding was efficient. Everything else was average."
Points négatifs : "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."

Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"

Points positifs : "Très Correct"
Points négatifs : "Rien !"

Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"

Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"

Points positifs : "Mauvaise information"
Points négatifs : "L’embarquement"

Points positifs : "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Points négatifs : "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."

Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"

Points positifs : "Confort de l'avion et amabilité de l'équipage"
Points négatifs : "Un peu déçu par les repas J'en avais un meilleur souvenir"

Points négatifs : "Le retard"

Points négatifs : "Le retard"

Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"

Points positifs : "rien"
Points négatifs : "les retards"

Points négatifs : "1hr 20 minutes late"

Points négatifs : "Le vol est largement en retard !!!!!"

Points positifs : "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."

Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Points négatifs : "Les informations à bord etaient incompréhensibles"

Points positifs : "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Points négatifs : "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."

Points positifs : "Travel is good and comfortable"
Points négatifs : "Travel from Frankfurt to London was quite late start . Delay in immigration check."

Points positifs : "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Points négatifs : "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Points positifs : "Crew friendly"
Points négatifs : "Waiting in the line long then expect"

Points positifs : "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Points négatifs : "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Points positifs : "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Points négatifs : "Nothing,just the seats. Cleanliness was perfect"

Points négatifs : "Still don’t have my luggage yet"

Points négatifs : "All of the less than good, obvious!"

Points positifs : "The crews were pretty great!"
Points négatifs : "The regulating of the temperature."

Points positifs : "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Points négatifs : "Flight was delayed, had to run to my next connection flight."

Points négatifs : "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Points positifs : "very nice crew"
Points négatifs : "my baggage was lost"

Points positifs : "The crew was amazing, flight on schedule and good entertainment."
Points négatifs : "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Points négatifs : "Staff rude and short"

Points positifs : "Friendly crew, upgraded seat was worthwhile"
Points négatifs : "More snacks in between meals,"

Points négatifs : "Head support for 6 feet plus people on seats would be good"

Points positifs : "The friendliness of the crew"

Points positifs : "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Points négatifs : "Doesn't"

Points positifs : "Crew was friendly"
Points négatifs : "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Points positifs : "Entertainment was amazing"
Points négatifs : "Seats a bit hard"

Points positifs : "the drinks"
Points négatifs : "seat reservation. having to pay for luggage...."

Points positifs : "Everything was smooth and effortless."
Points négatifs : "Can’t think of anything."

Points négatifs : "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Points positifs : "Cabin facilities"
Points négatifs : "They didn’t bring one of my bags"

Points positifs : "Just the cabin crew being nice"
Points négatifs : "Punctuality KLM is always late"

Points positifs : "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Points négatifs : "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points négatifs : "Long haul flight made pleasant by KLM"

Points positifs : "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Points négatifs : "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Points positifs : "Everything was good except for the entertainment consul for one of our seats."
Points négatifs : "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Points positifs : "the crew was nice"
Points négatifs : "Seat confort on long flights, leg rooms,"

Points positifs : "Lovely crew, very helpful"
Points négatifs : "N/A"

Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"

Points positifs : "The service"
Points négatifs : "The food."

Points positifs : "They considered my reguest of vegiterian food."
Points négatifs : "I have no complaints."

Points positifs : "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Points négatifs : "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Points positifs : "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Points négatifs : "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Points négatifs : "Not enough leg room"

Points positifs : "Nothing to mention"
Points négatifs : "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Points positifs : "The crew was really friendly."
Points négatifs : "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Points positifs : "Light snack and complementary wine"

Points positifs : "Face recognition was amazing"
Points négatifs : "Too hot on plane"

Points négatifs : "Still waiting to board after missing this connection had to be booked on another airline"

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Snooth and efficiënt with a KLM service"
Points négatifs : "No entertainment"

Points positifs : "Food was excellent, service from staff was friendly, and entertainment options were great."
Points négatifs : "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Points négatifs : "You are almost always late!"

Points positifs : "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Points négatifs : "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Points positifs : "Norhing"
Points négatifs : "They have mabaged to lost my luggage"

Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"

Points positifs : "Friendly attendants. Decent food, and frequent snacks and beverages."
Points négatifs : "No charging ports for electronic devices."

Points positifs : "Fabulous trip with friendly, helpful staff"
Points négatifs : "Nothing"

Points positifs : "Really friendly staff. Great service"

Points négatifs : "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Points positifs : "Crewwere polite and competent. Seats felt a little cramped."

Points négatifs : "The pancake was not cooked enough couldn’t eat it"

Points positifs : "That we got home safe"
Points négatifs : "It wasnt a BA plane! Food, staff and entertainment all not really up to scratch"

Points négatifs : "Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein"

Points positifs : "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"

Points positifs : "Group boarding"
Points négatifs : "Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats"

Points positifs : "Given that this flight, like just about every other BA9 flight for the past week, was a delayed departure, this flight delayed 3 hours, it is difficult to say that this was a good flight. The flight was full, and some business class passengers moved to economy class, with some economy passengers being removed from the flight to free up essential "rest areas" for the crew."
Points négatifs : "Whilst I understand that the planes make no money sitting on the tarmac, maybe the schedule needs tweaking to permit a little more time for maintenance?"

Points positifs : "The seat was awful. Narrow with little leg room , hard on the backside, minimal recline."
Points négatifs : "See above"

Points positifs : "Seats and crew great boarding was a nightmare"
Points négatifs : "Better boarding patrol"

Points positifs : "Smooth landing"
Points négatifs : "It was a bit warm"

Points positifs : "Our flight attendant was very nice."

Points positifs : "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Points négatifs : "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."

Points positifs : "Efficiency"

Points négatifs : "It appeared that check-in staff had never dealt with a mobility scooter before"

Points positifs : "The crew were fantastic and the food was okay!!"
Points négatifs : "Poor entertainment, uncomfortable seats & delayed"

Points positifs : "Crew was great and friendly. Seats were fairly comfortable."
Points négatifs : "Our entire row's entertainment screens did not work and the attendants said (3 times) that they would reset our screens, but did not."

Points positifs : "Good seats at back of plane"
Points négatifs : "Food"

Points positifs : "Crew were intuitive - how about a little drink / you look as though you’d like another cup of coffee / come and have some chocolate / without me having to ask ."
Points négatifs : "27D has got those awful metal boxes under the seat in front ."

Points positifs : "NA"
Points négatifs : "Free food"

Points positifs : "Yes and yes"
Points négatifs : "Get the blanket timely"

Points négatifs : "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"

Points positifs : "The staff were great, the flight was on time, the boarding was easy."
Points négatifs : "The food. Both my sons are vegan and there weren't any vegan options apart from crisps and nuts. Vegans are taking over the World so you need to be able to give them something to eat!"

Points négatifs : "Better business class seats"

Points positifs : "Crew were very good"
Points négatifs : "Poor entertainment system"

Points positifs : "On time service, quick to board ."
Points négatifs : "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"

Points négatifs : "Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival"

Points positifs : "On time arrival"
Points négatifs : "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."

Points positifs : "Good organisation and timing"
Points négatifs : "Seat not too comfotable . Services could be better"

Points positifs : "I like that we were on time for departure"
Points négatifs : "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."

Points négatifs : "Entertainment was really poor, the screen was really small , movies and shows are outdated and most of them don’t work. It was really cold during the flight. My flight attendant was not really friendly, not like the rest of the attendants who smile at you and very helpful."

Points positifs : "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Points négatifs : "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"

Points positifs : "On Time"
Points négatifs : "No leg room Got hit on the knee by a trolley"

Points positifs : "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Points négatifs : "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."

Points négatifs : "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."

Points négatifs : "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"

Points positifs : "Crew was great. Accommodating and welcoming."
Points négatifs : "Food quality could have been better. Snack was very poor before landing."

Points positifs : "BA always has a wonderful crew and I really enjoy flying with them!"
Points négatifs : "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"

Points négatifs : "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."

Points positifs : "Nothing"
Points négatifs : "Flight delayed over 100% Pilot couldn’t navigate turbulence without persistent discomfort Ground staff negligent/incompetent, bordering malicious"

Points positifs : "The crew are working really hard to make do with what they have. Exceptional service almost makes up for the dated fleet."
Points négatifs : "Tiny entertainment screens, no USB, really BA- how long will you keep running these 777’s for?"

Points positifs : "Supposedly great aircraft. Good crew and good service"
Points négatifs : "Economy seats cramped for elbow room. Average in flight entertainment."

Points négatifs : "Finding out that I had to pay more for my bag."

Points positifs : "Speedy boarding process, very polite staff, good food."
Points négatifs : "Very small serving of drinks, not a lot of entertainment on offer."

Points négatifs : "You get onboard and they do not even serve you water!!! You have to pay for even water!!! I was thirsty during the 2 hour long flight and really PISSED!!!"

Points négatifs : "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."

Points négatifs : "Plane was very old. Seat rock hard. When I pulled the foot rest down the fabric was coming off to reveal years worth of food crumbs. Disgusting. TV screen was tiny. Seemed sort of staff, took them ages to bring food around, toilet was unclean with no toilet roll towards the end of flight."

Points positifs : "Nothing"
Points négatifs : "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."

Points positifs : "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Points négatifs : "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."

Points positifs : "Flight was safe. Pilots did fine job."
Points négatifs : "Plane was filthy. Crew did not collect rubbish throughout the flight except once immediately after each meal service. I went to the back to throw away my and my seat mate's rubbish, bins were overflowing and untidy. seemed to put out crew members when I asked for a cup with ice."

Points négatifs : "no free food in a 2h flight??!! thia is a low xoat airline standard!!"