Trouvez un vol pas cher Costa Rica - Paris

Points négatifs : "The inoperative TV screens should be repaired."

Points négatifs : "They need to make more leg room in ALL planes"

Points négatifs : "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."

Points négatifs : "Too cold"

Points positifs : "The croissants were great!"

Points négatifs : "Working USB ports. On time departure."

Points négatifs : "Never made it on the flight"

Points négatifs : "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"

Points positifs : "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Points négatifs : "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points négatifs : "If my baggage arrived"

Points positifs : "Good access to charging, good food"
Points négatifs : "More space:)"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "Crew was very friendly. Food was excellent"

Points positifs : "Overall was a good experience"
Points négatifs : "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points positifs : "N/a"
Points négatifs : "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points positifs : "Food &entertainment"
Points négatifs : "Mechanical problems flight delayed 2 1/2 hours"

Points positifs : "Crew was great."
Points négatifs : "A bit warm and the B777 blowers not in the easiest location to reach."

Points positifs : "food and service was amazing"
Points négatifs : "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points négatifs : "more leg room is needed"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points négatifs : "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."

Points négatifs : "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."

Points positifs : "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Points négatifs : "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points négatifs : "Every thing was excellent"

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points négatifs : "Not much legroom."

Points positifs : "It is good to be able to go straight to Paris without connecting."
Points négatifs : "Boarding was a bit slow."

Points positifs : "Food was okay. Everything else was great!"

Points positifs : "All the movie choices. Wish TVs came in all aircraft and/or flights 2+ hours. :-)"

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "On time flight courteous service"
Points négatifs : "Food"

Points positifs : "wonderfu crew... very helpul`"
Points négatifs : ".."

Points positifs : "Extremely nice staff"

Points négatifs : "n/a"

Points négatifs : "Will never fly United/Lufthansa again. A million issues. Delays, equipment issues, poor communication, etc. Trip that should have taken 9 hours door to door (Milan to Philadelphia) has taken 25hrs."

Points positifs : "I never got to fly Lufthansa, because I missed a connecting flight, and they were unwilling to rebook me, at any price. They also canceled my return flight, because I was a no-show."
Points négatifs : "My roundtrip was from Montreal to Leipzig via Frankfurt, but I had to come from Philadelphia to catch it. I missed the flight in PHL and called LH asking if I could fly from PHL to Frankfurt, paying difference and change fee, They refused."

Points positifs : "Nice plane and decent seats"
Points négatifs : "Not really"

Points positifs : "The flight was late, we lost the conection to Geneva, and had to wait almost six hours in Francfurt for the next flight"
Points négatifs : "IDK"

Points positifs : "Service was great. Food was hot and tasty. Seats were spacious and comfortable. Entertainment that was offered was up to date. Smooth plane ride."
Points négatifs : "Boarding could be a bit better, as far as how fast we board and unboard."

Points négatifs : "flight was cancelled"

Points positifs : "Le service et le personel"
Points négatifs : "Les sièges non inclinable"

Points positifs : "I had a tight connection and a long line at passport control; but the crew managed to hustle me on board prior to take-off."

Points positifs : "Good attendants was some chair problems and a crying child that was rough no sleep"
Points négatifs : "It was a good flight"

Points positifs : "Good flight"

Points positifs : "the only thing I liked was the service on board."
Points négatifs : "the fact that in Pisa Airport the personnel was very confused about the fees for our two small pets and we were shifted from one place to another as there was a malfunction with the wi fi. The fees were doubled because we were told that we didn't make the reservation on line and we couldn't do that because our computer was already packed when we received the notice on line. The departure was so late that an hour later when I decided to get some drinks and food at the bar, while I was paying for it, I hears our names being called and asked to embark immediately, therefore I had to leave the order at the bar to rush to the hate."

Points positifs : "There was a problem with the aircraft before boarding. We had to wait for another aircraft to arrive. Liked that they are so thorough in their inspections."
Points négatifs : "Snack"

Points négatifs : "Pas de assistants"

Points négatifs : "Seats too close together--no leg room."

Points positifs : "i got a cold beer"
Points négatifs : "had to ask for a breakfast sandwich, which was barely edible"

Points positifs : "not much, rude crew, rude passengers, cramped cabin and miserable overall experience"
Points négatifs : "everything sucked, cramped cabin most of all and rude crew and passengers making us feel like sardines in a can going over the Atlantic like airborne fishies UGH !!!"

Points positifs : "With only 1 hour 10 minutes it’s impossible to make it to your connecting flight. I missed it. Niw they put me through meaning, another 2 hours there. Overall, I will he atmy destination 6 hours later. Why sell tickets when nibidy can make it??? I stood 2 hours in line just to get the joke of a ticket."

Points négatifs : "Wish they would have checked my bag all the way to my final destination. Alaska rescheduled my last leg because the connection was too tight."

Points négatifs : "I didn't fly with Lufthansa..you changed it to air Canada"

Points positifs : "I lost everything cause I didn't get the emai until same day of travel with information about Eta I was unable to even step into the plane without a Canadian visa"

Points positifs : "Punctual, new and clean airplane, crew was always professional and willing to help and very efficient"
Points négatifs : "Food is tasteless with too much carbs"

Points positifs : "Des préposés de l'aéroport nous ont amené passe le contrôle des passeports à part et nous ont transporté du terminal d'arrivée à la porte de l'avion, car l'avion de Montréal était en retard et nous étions une vingtaine à prendre l'avion vers Lyon. Pour éviter de mettre tous les passagers vers Lyon en retard, nous avons eu un traitement spécial et très rapide. Bravo à l'aéroport de Francfort"

Points positifs : "The cheese sandwich was very good."

Points positifs : "Short, simple flight"
Points négatifs : "Very rude stewardess. I understand that being a flight attendant is a difficult job, but I expect not to be yelled at when I get on a plane (especially for something that was another passenger’s fault, and for which there was a simple fix)."

Points positifs : "I got there"
Points négatifs : "First flight cancelled without explanation"

Points positifs : "Simple and easy"

Points positifs : "La nourriture le service et le confort"

Points positifs : "Short and timely flight out of Marseille with a very friendly flight crew. I didn't expect food on such a short flight, so was pleased to be offered a sandwich mid-flight."
Points négatifs : "Nothing comes to mind here."

Points positifs : "Good flight attendants"
Points négatifs : "No snack"

Points positifs : "Excellent entertainment and mapping details of trip excellent"
Points négatifs : "Seated in row 42 meant that when seats in front were put back for sleeping, then very little room between face and own screen. Seats very uncomfortable...no lumbar support. Felt as though I was falling forwards all the time. 8 hrs of hell. Time taken from landing to airport lounge ridiculously long, but that is probably due to very poor airport design. Frankfurt airport is the most depressing place I've ever been, with no colour anywhere, apart from an over enthusiastic passion for grey! And the hike to the B terminal is beyond a joke. The whole place needs moving from the 60's to present day."

Points positifs : "Crew very professional!"

Points positifs : "Staff"
Points négatifs : "Connecting flight experience at Frankfurt"

Points négatifs : "Many calls preflight to get baggage on flight with me. TOTALLY INFLEXIBLE and would not do it. Would not let me purchase extra bag for the rest of our luggage, would not let me buy an additional ticket, nor cancel or change it ir upgrade it. LOST ALL MONEY and could not take flight!!!! No one would try and help me resolve it before flight. Everyone passed the buck. Worst customer service, Kayak included."

Points positifs : "Everything was perfect!"
Points négatifs : "Nothing!"

Points positifs : "crew friendly and helpful"
Points négatifs : "flight was late, and gate was changed at last minute. then everyone was running to catch connection and had to go thru two security checkpoints. a bit nerve wracking"

Points positifs : "Nothing"
Points négatifs : "Nothing"

Points positifs : "The staff was so kind and helpful. It was a great comfortable experience ."
Points négatifs : "None, all good"

Points négatifs : "Lufthansas inability to put me in business class despite availability and me paying for business on a star alliance ticket"

Points positifs : "I like the the entertainment technology. And the breakfast."
Points négatifs : "I upgrade my ticket to business and expected the same amazing experience I had with other airline. Unfortunately the seat was real narrow and very uncomfortable. dinner was terrible, one bite and I gave it up. went to sleep hungry. Good thing they served a tasty breakfast."

Points positifs : "On time."
Points négatifs : "Cereal bar with palm oil as ingredient. Crews closed cabins on top before they're filled up, resulting other late onboard passengers not knowing where to put their bags."

Points positifs : "The service was incredible! We had wonderful flight attendants. Also, the food was great."

Points positifs : "Crew was nice, generally fine flight."
Points négatifs : "Boarding and disembarking by bus isn't great when there's a 15 degree difference between origin and destination. No in flight entertainment at all. I'm not usually picky about airplane food but the breakfast "pancake" (seemed like a blintz) was unappetizing, the "quiche" other people ordered seemed like it would have been the smart choice."

Points négatifs : "the food was aweful!"

Points positifs : "all was in time, food and drinks including alcohol free on a short flight."
Points négatifs : "nothing"

Points positifs : "It was a good flight. Food, entertainment and the crew was very good."
Points négatifs : "There should be more room between the seats."

Points négatifs : "The flight was delayed 15 minutes, then 1 hour, then 3 hours, then 6 hours. All because Lufthansa had to fly a technician in from Munich to Toulouse...because there was no other technician in an international airport that could do the 30 minutes inspection to find out there was nothing wrong with the plane in the first place? This obviously made us miss our flight from Munich to Denver, and we had to spend an extra night in Germany before finally getting home."

Points positifs : "They have some films with subtitles- perfect for Deaf people."
Points négatifs : "Wish all films have subtitles- there are millions of deaf people in the world, you know?"

Points positifs : "I pre-odered gluten free meal for myself & my boyfriend. They tasted pretty good & the flight attendance made sure about our special meals as soon as we got on the flight. On the way to France, we used another airline & they got only one meal & no apologies. The customer service on the flight was so much better than United."
Points négatifs : "I have a mobility issues so when I called to request special meal, I also asked about my seating. They gave me another number to call about that, but I had already was on hold for over 30 min about my gluten free meal & didn't want to make another call. The custermer service in the states (via phone) was not good."

Points positifs : "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Points négatifs : "Nothing"

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Almost everything, especially the crew."
Points négatifs : "Don’t feel like anything should be better to be honest"

Points négatifs : "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Points négatifs : "Flight got cancelled"

Points négatifs : "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"

Points négatifs : "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Points positifs : "The aircraft"
Points négatifs : "No overbooking next time!"

Points négatifs : "The KLM crew are always great serving and treating you. Well above many other airlines."

Points positifs : "The crew and the timing were ok"
Points négatifs : "The seats were uncomfortable"

Points positifs : "The crew was great. The soecial meal request was hadled well despite oversight."
Points négatifs : "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Points positifs : "The seat was a little uncomfortable but the crew were amazing."

Points positifs : "The crew is really welcoming"
Points négatifs : "The seats are too narrow and a bit too hard"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "This was just a short commuter flight from Lyon to Amsterdam for connection."

Points positifs : "Crew was great and professional."
Points négatifs : "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Nice aircraft"
Points négatifs : "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Points positifs : "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Points négatifs : "Not having to walk outside in Edinbur4gh to board the flight."

Points négatifs : "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "yes"
Points négatifs : "not really"

Points positifs : "The service"
Points négatifs : "The food."

Points négatifs : "lost baggage"

Points positifs : "Friendly staff"
Points négatifs : "Leg room"

Points positifs : "Crew where awesone and the choice of entertainment was fantastic"
Points négatifs : "Seats way to close together"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Good flight, very attentive crew."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "He missed it due to having a 32 minute layover, which he ran all the way to board."
Points négatifs : "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"

Points positifs : "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The food service was good and the flight attendants were friendly."
Points négatifs : "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Points négatifs : "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Points positifs : "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Points négatifs : "Nothing"

Points positifs : "The cabin crew were pretty good. That's about all that was good."
Points négatifs : "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Points positifs : "Good multi media access and content"

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Points négatifs : "Nothing!"

Points négatifs : "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Points positifs : "Ras"
Points négatifs : "Le divertissement"

Points positifs : "La collation très bonne"

Points positifs : "El entretenimiento"
Points négatifs : "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Points négatifs : "Les changements de porte et l’annulation du vol précédent m’ont fait raté l’avion car les informations sont arrivées tardivement. Ceci a comme conséquence de partir à 21:40 (mais aussi avec retard), avoir raté mon train et devoir annuler mon taxi. Ma famille a dû se déplacer depuis Royan pour ne récupérer. Regrettable!"

Points positifs : "Vous ne savez même pas que l'avion n'a même pas décollé car l'aéroport était fermé !!!!"
Points négatifs : "Plus jamais de Kayak"

Points positifs : "I"

Points négatifs : "Short and sweet"

Points négatifs : "Seat recline was broken- wouldn’t hold position."

Points négatifs : "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."

Points positifs : "rien"
Points négatifs : "tout est à revoir !"

Points positifs : "The crew"
Points négatifs : "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"

Points négatifs : "Les sièges très serrés. La nourriture très moyenne ( surtout le petit déjeuner )."

Points positifs : "Très bien"
Points négatifs : "RAS"

Points positifs : "Rien"
Points négatifs : "Le personnel a l’embarquement !! Très désagréable et un avion a l’heure !!"

Points négatifs : "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Points négatifs : "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Points négatifs : "Seat angle adjustment was not the most comfortable for sleeping."

Points positifs : "Le lounge Air France magnifique; personnel de bord"
Points négatifs : "Le système de divertissement à bord"

Points positifs : "L'enregistrement, la possibilité d'enregistrer gratuitement le bagage à main, l'embarquement. Rapidité de service du personnel de bord à la demande."
Points négatifs : "Ancienne classe économique Air France (système de divertissement à bord pouvant être beaucoup plus moderne);"

Points positifs : "À bord, généralement tout se passe bien"
Points négatifs : "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"

Points négatifs : "Our request for vegetarian meals got lost after a glight was cancelled."

Points positifs : "Arrivée à l’heure"
Points négatifs : "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"

Points négatifs : "Plusieurs heures de retard !!!"

Points positifs : "La qualité du service Air France, le nouvel appareil, le système de divertissement, l'amabilité"
Points négatifs : "L'embarquement dans un terminal trop étroit avec des annonces peu claires"

Points positifs : "Great newer plane, great service!"

Points positifs : "Food"
Points négatifs : "Seat"

Points négatifs : "Boarding clusterf..."

Points positifs : "On time, no hassle."

Points négatifs : "Excelente aerolínea"

Points positifs : "Left on time. No turbulence."

Points négatifs : "Not to be late ,and not to loose my luggege"

Points négatifs : "WiFi"

Points négatifs : "Thanks"

Points positifs : "FA kept bumping into my seat waking me up"
Points négatifs : "Return the 777 to 9 across"

Points négatifs : "The fligh Washington delay more than a hour"

Points positifs : "On time, staff was nice."
Points négatifs : "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Points négatifs : "Plus de 30 min de retard dû a une mauvaise organisation à Charles de Gaulle."

Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"

Points négatifs : "Arrived 5 hours late"

Points positifs : "."
Points négatifs : "J'étais obligé de payer presque 100 euros de plus pour nos baggages pour le voyage de retour"

Points positifs : "Over all everything was great, except the bags check in"

Points positifs : "Ponctuel. Personnel accueillant, professionnel et souriant"
Points négatifs : "Porte latérale mal isolée donc on gel littéralement près à la place vers la porte (30A) Aucun film doublé ou sous-titré français"

Points négatifs : "I ordered Asian Vegetarian Meal. But they served me only pasta."

Points positifs : "Good selection of movies"

Points négatifs : "Du retard. .. encore du retard... toujours du retard"

Points négatifs : "La nourriture pas de choix et personnel pas très aimable."

Points positifs : "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Points négatifs : "1h50 de retard cause réparation freinage au vol orecendent"

Points positifs : "la nourriture les films proposés l’accueil de l’equipage"
Points négatifs : "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"

Points négatifs : "My luggage was lost in Paris. Now I need to wait still."

Points positifs : "25 min ahead schedule!!!"
Points négatifs : "Cabin space, too narrow rows."

Points positifs : "Orderly Boarding and departure on time. Business cabin very comfortable"
Points négatifs : "No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections)."

Points positifs : "No really"

Points positifs : "The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off."
Points négatifs : "The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less."

Points positifs : "Comfy seats onboard Good selection of movies Decent food from MEX to SFO"
Points négatifs : "I purchased ticket stating business class for both legs, but the first leg of my trip did not have a business class cabin at all. I did not get what i paid for!!!! My seat back IFE did not work at all. Boarding experience was terrible and took forever. The lounge MEX was overcrowded with non-functioning wifi"

Points positifs : "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."
Points négatifs : "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."

Points négatifs : "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"

Points positifs : "Oui pour le personnel et correct pour le confort"
Points négatifs : "Par contre au moment de l achat du vol il m a fait choisir mes sièges dont j ai payé 13$ et quand j arrive à l aéroport il faut choisir des sièges donc j ai payé 68$ pour rien je vais faire annule la transaction chez visa"

Points positifs : "Ce qui m'aurait plu c'est de ne pas être obligée de voyager avec un chien . Qu'est ce que un chien faisait dans un avion en train de voyager avec les passagers? Pas de liesse, et la seule fois que je l'ai vu dans une cage, c'etait pour le transporter c'est pendant le debarquement."
Points négatifs : "Pour un vol international de plus de 4 heures est plutôt surprenant, et desagreable, le fait que l'equipage de l'avion n'ait jamais offert de rafraichissements pendant le vol (never mind de nourriture). Il a fallu que les passagers demandent, à la pièce, d'avoir quelque chose à boire, pour en avoir"

Points positifs : "Boarding and arrival was very smooth and professional."
Points négatifs : "There need to be vegan food options with Aeromexico."

Points positifs : "The food, the customer service experiencie ,this airlline is the best!"
Points négatifs : "Na"

Points positifs : "Clase Premier, love it. Great seats, entertainment and food"
Points négatifs : "Maybe no children but, I understand"

Points positifs : "More Spencer in the sits"
Points négatifs : "Do they sits more confortable"

Points positifs : "Divertissement"
Points négatifs : "L’avion est parti sans moi et 4 autres passager sans avoir fait d’appel final"

Points positifs : "Repas à bord Personnel courtois"

Points négatifs : "Un lounge skyte au t4 de Cancún aurait été top"

Points négatifs : "Le personnel a l’enregistrement préfère parler entre eux plutôt que vous apporter de l’attention. ces personnes ne devraient pas travailler au contact des clients."

Points positifs : "Personnel très aimable. Cabine moderne et fonctionnel. Siège confortable."
Points négatifs : "Les sièges business devrait être un petit peu plus large au niveau des épaules en position lit. Mes épaules touchées des 2 côtes. Aussi prévoit un petit peu plis de place au niveau des pieds aussi en position lit."

Points positifs : "le personnel très professionnel et affable. La traduction anglaise manque de volume et très difficile à entendre sur les 4 avions"
Points négatifs : "Le confort des sièges et la station de divertissement très médiocre"

Points positifs : "À l'heure. Personnel sympathique!"

Points négatifs : "En arrivant à Montréal, il n'y avait pas de fauteuil roulant pour mon épouse. Elle a du marché tout l'aéroport jusqu'à la douane ce qui est très long pour quelqu'un d'anticiper. C'est la seule place où nous avons du nous débrouiller seul."

Points négatifs : "Etre à l'heure"

Points positifs : "Confort de l’avoin"
Points négatifs : "Rien"

Points positifs : "Le confort des sièges étaient passable peut-être est-ce normal après 5 heures de vol"

Points positifs : "Punctual departure. Efficient process."
Points négatifs : "It was fine, really."

Points positifs : "Nice new 787. Acceptable business class seats (not the best, but OK lie-more-or-less-flat). Better for sleep than seating IMHO."
Points négatifs : "General condition of cabin and amenities are below par for business class long haul. Food is acceptable but not more. Service is just abominable. No attention to the client, no respect. Have a chronic med condition and was brutalized by the crew. Really awful people."

Points positifs : "The ove"

Points positifs : "Personnel souriant et aimable."
Points négatifs : "Une seule toilette fonctionnait durant le voyage. Beaucoup d’attente pour les utiliser."

Points négatifs : "Nous avons dû attendre plus d'une heure sans nouvelles avant de se faire dire que nous aurions encore 1 h de plus de retard. Nous sommes partie avec près de 3 h de retard. Les écrans tombaient en panne de tous les passagers et l'équipage semblaient ne pas s'en soucier. Pourtant un redémarrage a réglé le problème. (fait a la demande des passagers)."

Points positifs : "Vol pas trop long."
Points négatifs : "Délai d'embarquement et pas de divertissement."

Points positifs : "Espace dans l'avion. Divertissement."
Points négatifs : "Pas de choix de repas."

Points positifs : "Ce n'est pas la première fois que nous voyageons avec AeroMexico. Nous avons toujours eu un voyage satisfaisant pour un prix excellent."

Points négatifs : "Will not travel with this airline again"

Points positifs : "Comfortable, prompt, clean."

Points positifs : "The flight itself was comfortable, smooth and overall satisfactory. They gave us a sandwich meal and there was some inflight entertainment (which I didn’t use)."
Points négatifs : "I brought the same Samsonite carry on luggage piece that I’ve used on multiple major airlines (Avianca, United, American, Copa, etc.) with no problems, and AeroMexico says it’s too big, the wheels didn’t fit into the sizing bin. Super frustrating if one of the most popular luggage manufacture makes a “carry-on” bag, airlines should realize people will be arriving with the expectations that they can use it as a carry on. Anyways I’m out $58 both ways ($116). I will not fly with AeroMexico again because of this simple fact."

Points positifs : "Super vol"

Points positifs : "The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah."
Points négatifs : "The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah."

Points positifs : "I was really impressed with the friendly and efficient service from Aeromexico. First time flying them and really appreciated the experience - so much better than the service on US airlines."

Points positifs : "Easy, polite, genuine people, no fakes, no unnecessary restrictions."

Points positifs : "Le service et la nourriture"
Points négatifs : "Le confort des bancs"

Points positifs : "Le service et la nourriture !"
Points négatifs : "Le confort des bancs"

Points positifs : "Seat comfort and timely departure/arrival to destination. Thank you"
Points négatifs : "The breakfast continues to be disappointinbin Premier Class - a little bit of granola would go a long way to make the yogurt and fruit better. You used to have it and you used to warm up your bread which was ice cold on this flight. Could not enjoy with with the Lurpak (nice!) butter."

Points positifs : "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"

Points négatifs : "Annulation du vol de retour apres un no-show à l’aller. Aucune information de leur part. J’ai du racheter 3 billets d’avion, plus de 2000$ de frais. Derniere fois avec cette compagnie."

Points positifs : "Un check-in incroyable, un personnel très attentionné de l'enregistrement à la porte d'embarquement. Vol avec 1 heure d'avance sur le nouveau Boeing Dreamliner. Diner copieux, service de boissons à répétition. Espace pour les jambes entre les sièges."
Points négatifs : "Le système de divertissement n'est pas le meilleur (contrairement à Emirates ou British Airways)."

Points positifs : "Vuelo acorde con el horario establecido"
Points négatifs : "Regular atención del personal en el aeropuerto"

Points positifs : "Flight on time, the crew was nice and helpful and we had free lunch and a movie."

Points négatifs : "Nothing"

Points positifs : "Friendly staff."

Points positifs : "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Points négatifs : "nothing"

Points positifs : "Left early due to their boarding organization"
Points négatifs : "Nice to be fed but very mediocre"