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Points négatifs : "Flight was a little warm"

Points positifs : "878-9 was amazing with seats flat. The 737-800 needs some improvements!"
Points négatifs : "737 B 800 seats don't recline much like Turkish air or Saudia!"

Points positifs : "Nothing"
Points négatifs : "Seat comfort"

Points positifs : "The crew was amazing, QBE the sit was comfortable"

Points positifs : "Staff"
Points négatifs : "Almost ok"

Points positifs : "Seat very comfortable and service was excellent"
Points négatifs : "The quality of the sound and image of the movie was not good"

Points positifs : "New 787 is amazing plane ✈️"
Points négatifs : "Nothing"

Points positifs : "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Points négatifs : "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."

Points négatifs : "N/a"

Points positifs : "The individual screens had options of tv and movies which was good"
Points négatifs : "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."

Points négatifs : "Take of was 1:30 minutes delayed. Entertainment was so bad and boring. Crew were super rude."

Points positifs : "The plane was overbooked"
Points négatifs : "I don’t think with airline like you could do something."

Points négatifs : "Menu was completely false. I asked for the lemon pasta with spinach and cheese. I was brought pasta a veg with soy sauce. I pointed out that this was not what the menu stated, and the crew told me, oh, that is the vegetarian option ... so I asked for the halibut instead. It was salmon. The menu said"

Points positifs : "The food was hot."
Points négatifs : "The flight was delayed by almost 2 hours."

Points négatifs : "Didn’t know I had to put into my reservation that I’m a vegetarian. Therefore there was no food for me on my flight."

Points positifs : "Airplane crew were frendly and helpful."
Points négatifs : "I hope to all aircrafts to think wisely about my opinion. Please let economic passenger go in to reach their seats from back to head, late let the business passengers enter to reach their seats to avoid bags traffic above each passenger seat. Thank you."

Points positifs : "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Points négatifs : "Que les bagages suivent !!!"

Points positifs : "tout sauf la ponctualité"
Points négatifs : "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"

Points positifs : "Amazingly soft landings, as always."

Points négatifs : "Late boarding Late take off Late luggage Broken seat"

Points positifs : "Perfect"
Points négatifs : "Perfect"

Points négatifs : "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"

Points positifs : "Food was good."
Points négatifs : "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."

Points positifs : "On time. Hot food."
Points négatifs : "No water bottles available. Food bland."

Points positifs : "Service was good Airplane was good .while some European air lines are cutting on service Egypt Air was generous. Entertainment was good too."
Points négatifs : "Boarding as usual un organized."

Points positifs : "Le repas était bon."
Points négatifs : "La température de la cabine, trop chaude L’hôtesse pas très agréable."

Points positifs : "Pas grand chose"
Points négatifs : "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"

Points positifs : "I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good."

Points positifs : "This flight was on time and I appreciate when Egypt Air flights are on time."

Points positifs : "Clean and roomy"
Points négatifs : "Poor food and entertainment system is unusable."

Points positifs : "People. Food"

Points positifs : "Almost perfect"
Points négatifs : "They didn't give me a travel kit."

Points positifs : "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Points négatifs : "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"

Points positifs : "The cabin service was excellent and attentive"
Points négatifs : "Nothing"

Points positifs : "Every thing"
Points négatifs : "Every thing"

Points négatifs : "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."

Points négatifs : "Food"

Points positifs : "The flight attendants’ hospitality and meal service."

Points positifs : "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."

Points positifs : "The flight attendant who was in charge of my zone. I occupied seat number 19c business class."
Points négatifs : "Late departure"

Points positifs : "Crew are always polite and attentive"
Points négatifs : "Plane not comfortable. No individual entertainment. Poor food. Toilets not cleaned in flight"

Points négatifs : "Flight attendant not asking what i'd want like everyone else. Because i look different?!"

Points négatifs : "Middle chairs is very narrow"

Points positifs : "Everything"

Points positifs : "The crew and ground service is excellent."
Points négatifs : "Bad seats, poor selection of drinks, mediocre food."

Points négatifs : "why do you have 3 people in 1 row and zero in another?"

Points négatifs : "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"

Points positifs : "Do African airlines always have to be late. Poor communication"
Points négatifs : "Being late with poor communication. You have all our details. Speak to us"

Points positifs : "Good space. Reasonably modern plane. Could recharge my phone easily. Good selection of movies."
Points négatifs : "The meal was served too late."

Points positifs : "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."

Points positifs : "Seats were good"

Points positifs : "Nice seats, clean spacious airport, nice crew"
Points négatifs : "Flight was a little late which meant I had to take a later train, but otherwise everything was great."

Points négatifs : "Everything"

Points positifs : "Departure and arrival were right on time."
Points négatifs : "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."

Points négatifs : "One hour delay and baggage retrieval also took one hour"

Points positifs : "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Points négatifs : "Maybe a beter conformation mail about the flight and what’s included like luguage etc."

Points négatifs : "We had were more than 3 hours late"

Points positifs : "Comfortable and spacious seat allowed me to slee most of the flight!"

Points positifs : "Nice crews. Flight was on time"
Points négatifs : "There is no instant noodle as in Suncafe (menu)"

Points positifs : "smooth check in and boarding"

Points positifs : "I like the competative rates and on time schedule."

Points positifs : "Nothing"
Points négatifs : "Lost my luggages"

Points positifs : "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Points négatifs : "On the boarding card, by mistake the gate was written 308a while it was actually 208a"

Points positifs : "Short wait"
Points négatifs : "Not enough leg room"

Points positifs : "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Points négatifs : "0000000000000000"

Points négatifs : "Didn’t get to it"

Points positifs : "The employee were professional and nice. Every thing went smooth"
Points négatifs : "None"

Points positifs : "Mostly everything was fine with the flight"
Points négatifs : "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."

Points positifs : "The lounge"
Points négatifs : "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."

Points positifs : "Fast amd easy flight"

Points positifs : "Quik flight"
Points négatifs : "The fiod I requested from the menue was not available"

Points négatifs : "Very bad transfer arriving from Istanbul at Antalya."

Points négatifs : "Very bad transfer arriving from Istanbul at Antalya."

Points positifs : "Wonderful flight. Everything was Handled well by flight staff"
Points négatifs : "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"

Points positifs : "We got where we were going safely"
Points négatifs : "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."

Points négatifs : "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."

Points positifs : "Staff was nice"
Points négatifs : "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"

Points positifs : "Cost was reasonable."
Points négatifs : "Often it has delays."

Points négatifs : "Delayed 35 minutes"

Points positifs : "Good flight overall and crew good"
Points négatifs : "Left half hour late otherwise satisfied"

Points positifs : "customer service in general.."

Points positifs : "Plane was veryClean. On time. Staff were very frindly"

Points positifs : "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."

Points positifs : "efficient boarding"
Points négatifs : "seat a bit worn out. luckily it was a short flight"

Points positifs : "Everything perfect I Like the sun express"

Points positifs : "Crew was good, cheap price"
Points négatifs : "Rough landing, and very poor luggage service upon arrival"

Points positifs : "Flight was on time."
Points négatifs : "Check in line was very long and boarding was very unorganized."

Points positifs : "The crew in the aircraft were good but the ground services were poor"
Points négatifs : "The ground staff should respect travelers. And they should look to customers satisfaction more"

Points positifs : "Customer service is awful I will never fly Pegasus again"

Points positifs : "Bon vol"
Points négatifs : "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"

Points positifs : "C'était un bon vol."
Points négatifs : "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"

Points négatifs : "The seat is not comfortable, too narrow space, can’t adjust a little bit."

Points positifs : "The crew was fine."
Points négatifs : "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."

Points positifs : "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Points négatifs : "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."

Points négatifs : "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"

Points positifs : "Not so comfortable and no any food or drink beverage for free of charge"
Points négatifs : "They should at clean and provide food and drink for free of charges"

Points positifs : "Took off on time"
Points négatifs : "Chairs"

Points positifs : "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Points négatifs : "Maybe, some entertainment???? But still a good flight even without it."

Points positifs : "Punctuality"
Points négatifs : "Comfort and food"

Points positifs : "Easy; fair prices; budget rates"
Points négatifs : "no entertainment (N/A)"

Points positifs : "Free cup of ice."
Points négatifs : "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."

Points positifs : "Easy check-in with great allowances for hand baggage and checked baggage."
Points négatifs : "Flight was delayed slightly but probably not the fault of the airline."

Points positifs : "Got to Barcelona eventually"
Points négatifs : "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."

Points positifs : "The flight was on time."
Points négatifs : "Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers."

Points positifs : "Nothing"
Points négatifs : "One hour flight from Dalaman to Istambul. that leaves with two and a half hours of delay. We arrived late to Istanbul. We ate dinner after hours and tired of Pegasus waiting. Without any explanation from anyone in the company. Never again will I fly with Pegasus."

Points positifs : "It was ok."

Points négatifs : "Wait time, customer service"

Points positifs : "Flight timing was good"
Points négatifs : "Boarding was a bit complicated"

Points négatifs : "Siège non réglable sur 3h30de vol"

Points négatifs : "Une vraie Lowcost... le bus est même mieux que cet avion"

Points positifs : "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Points négatifs : "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"

Points positifs : "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Points négatifs : "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."

Points négatifs : "They lost several passengers’ luggage including mine."

Points positifs : "Globalement ok"
Points négatifs : "Délai de plus d'une heure pour le décollage"

Points positifs : "Getting off the plane"
Points négatifs : "Not enough leg room for the over 6 footers"

Points négatifs : "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."

Points positifs : "You get what you pay for, nothing more and nothing less."
Points négatifs : "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."

Points négatifs : "Checkin takes à long time"

Points positifs : "like mentioned above"
Points négatifs : "nothing really"

Points négatifs : "Everything is charge money"

Points positifs : "Nothing."
Points négatifs : "A lot of peoblems with this airlines. I will not use it again."

Points positifs : "Did not like anything about it,"
Points négatifs : "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"

Points positifs : "Reasonable drink choices"
Points négatifs : "Where is ayran?!"

Points positifs : "The seats are comfortable and there was enough place in the overhead bins"
Points négatifs : "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."

Points positifs : "The seats are comfortable and there was enough place in the overhead bins"
Points négatifs : "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."

Points positifs : "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."

Points positifs : "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"

Points positifs : "Nothing"
Points négatifs : "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."

Points positifs : "Very nice crew, smooth flight, on time."

Points positifs : "It is fine. It gets you from point A to point B."
Points négatifs : "It's almost outrageous that they don't give you water."

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "I never made this trip due to Pegasus delays - see above"

Points négatifs : "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"

Points négatifs : "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."

Points négatifs : "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."