Trouvez un billet d’avion pas cher pour Lonavala

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "Very Pleasant Staff!"

Points négatifs : "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points négatifs : "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."

Points négatifs : "Manque le petit sandwich"

Points positifs : "La modernité de l'avion"
Points négatifs : "Les turbulences de fou"

Points positifs : "Service was excelent puntualiti was excelente thank you very much"

Points positifs : "les sièges dans l'avion"
Points négatifs : "Ils dissent qu'on a déjà fait le check-in, pas vrai Ils dissent qu'on n'a pas payé pour les valises en soute, pas vrai A cause de leur erreur de check-in qu'à la fin ils ont reconnu, Ils nous mettent dans un vol suivant , à 22h! Ils nous font attendre debout pendant qu'ils sont au téléphone pour plus d'une demi heure à Dusseldorf et à Zurich, et encore dans l'avion, retardé pour décoller."

Points positifs : "It was an amazing flight with an amazing service thank you United."

Points positifs : "Flight itself was good, comfortable, staff were professional"

Points positifs : "L’avenance du personnel de bord, la propreté, mais surtout les petits sandwichs avec la possibilité d’en avoir plusieurs :-)"

Points positifs : "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Points négatifs : "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."

Points positifs : "Mon vole a été parfait. Merci."

Points négatifs : "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"

Points négatifs : "The flight was late and I almost lost my connecting flight."

Points positifs : "Un vol opéré par Edelweiss Équipage super sympa"
Points négatifs : "Le sandwich, bof"

Points positifs : "Crew members are very professional and services are good."
Points négatifs : "Very few selections of movies Seat are congested"

Points positifs : "On time great crew. Free wine that is Swiss air."

Points positifs : "The price, the timing, friendly yet professional staff & crew"
Points négatifs : "Seats are way too close together for comfort."

Points positifs : "Crew; polite helpful and professional."
Points négatifs : "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"

Points positifs : "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Points négatifs : "Only that WiFi is too expensive!!"

Points positifs : "Toujours un service De qualité . Ça fait plaisir De voyager avec Swiss"
Points négatifs : "Rien.. Ah si l'arrivée à Zurich car le terminal accessible via bus"

Points positifs : "The flight crew was super friendly and efficient. Lots of leg room and the croissant is a nice touch!"

Points positifs : "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Points négatifs : "gate number on ticket was different from where plane left from. Almost missed my flight."

Points négatifs : "Checking bags took longer than I would have liked."

Points positifs : "Very professional crew"
Points négatifs : "Not enough food"

Points négatifs : "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."

Points positifs : "On time"
Points négatifs : "Seating was very tight, confining."

Points positifs : "Food, service, beverages, film selection."
Points négatifs : "N/a"

Points positifs : "Friendly crew. Good food and entertainment. Comfortable seats."

Points négatifs : "Ice cream snack."

Points positifs : "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"

Points positifs : "Professional Staff; best food on international flight ever."

Points négatifs : "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"

Points positifs : "Les hôtesses super gentille"
Points négatifs : "Le retard du vol 1h20 Sans aucune explication!"

Points positifs : "There was no food"
Points négatifs : "Cramped seating"

Points négatifs : "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."

Points positifs : "5star"

Points positifs : "Staff was very friendly."
Points négatifs : "Nothing to say here"

Points positifs : "Friendly staff and good support. Fast boarding."
Points négatifs : "I could not check in myself and my spouse online, I had to call Swiss Air to get it resolved."

Points positifs : "Flight Attendants friendly"
Points négatifs : "Had to check my carry on due to size. Plane had reduced size and was a smaller plane."

Points positifs : "Incredibly clean plane! I will definitely try to fly Swiss again!"

Points positifs : "Everything else."
Points négatifs : "The selection of movies was not impressive"

Points positifs : "Flight crew was excellent, courteous and helpful."
Points négatifs : "Not enough information on customs and boarding procedures/requirements for the less frequent international traveler. The seating space in economy is simply not adequate. I am 5 foot tall and not overweight and I was entirely too cramped for a flight of this duration."

Points positifs : "Swiss staff is always nice."
Points négatifs : "I have payed for a preferred seat and I got a regular one, even with the flight 80% empty. They could at least offer my money back when they informed me by email that the seat I have chosen was no longer available, or since the flight was empty, a upgrade would be very easy to give. None of them. Living and learning."

Points négatifs : "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Points négatifs : "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."

Points positifs : "Excellent customer service"

Points positifs : "L'equipe etait serviable et courtois."

Points positifs : "Le film que j'ai regarde pendant le vol"
Points négatifs : "Mon siege, trop etroit, et je n'aime pas etre au milieu entre deux autres passagers"

Points positifs : "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Points négatifs : "Nothing"

Points positifs : "Parfait. Je voyage souvent avec cette compagnie. Très satisfaite"

Points positifs : "Tout"
Points négatifs : "Rien"

Points positifs : "Le systeme media est très intéressant dans les gros avions. Mais dans les petits avions il n'y en a rien."
Points négatifs : "Un sandwich comme un repas n'est pas suffisant, et encore on a un seul choix de sandwich. Il y avait un delai .mais c'est pas grave"

Points négatifs : "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."

Points positifs : "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Points négatifs : "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."

Points positifs : "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Points négatifs : "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."

Points positifs : "Aircraft ,vod , food"
Points négatifs : "Thé crew : lazy cabin crew . And The pilot : unable to Land on attaturk round over. And Landing in another airport with NO explanation."

Points positifs : "The overall experience was good but small gestures by crew can improve the same significantly."
Points négatifs : "Crew slow to respond or non responsive even for a glass of water."

Points positifs : "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"

Points positifs : "Tout!"
Points négatifs : "No movies!"

Points négatifs : "They messes up our special food order and served us meat!"

Points positifs : "Entertainment choices were great, entertainment available at seat back was excellent."
Points négatifs : "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."

Points négatifs : "Food"

Points positifs : "- The in-flight comfort kit with slippers, lip balm, sleep mask and socks - The complimentary wines and spirits, along with anytime snacks - Courteous and patient flight crew - Good selection of entertainment on the personal screens"
Points négatifs : "- cramped seats (but probably not any smaller than any other airline) - earbud sound quality - boarding process seemed to take a while, but again, probably not any longer than any other airline"

Points positifs : "The comfort level was good. I liked the meal in economy and I was able to watch a new movie."
Points négatifs : "The flight left late from Marseille, further diminishing the 4.5 hours I had to catch a flight on another carrier. The flight circled the destination and was then diverted to the second Istanbul airport, where we refueled and waited for another hour. People from the back of the plane rushed to the front of the plane while we were still taxiing on the runway at Ataturk, all to get to the front of the line. The crew was passive the entire time. Upon exiting we were herded onto busses (thus taking away the supposed advantage of those rushing the front). When finally in the terminal, I had to go through customs, purchasing a visa (for a country I did not want to visit at the time), and reclaim checked bags. I proceeded to the other carrier's counter, to be informed that the gate for my flight onward was closed. As the ticket was "promotional" I lost that ticket and had to purchase another - on Turkish! Also had to spend a night in a Turkish hotel, also on my dime."

Points positifs : "The fares were cheap and there was no mistaking we were in economy class: the seats were relatively uncomfortable, and the cabin seemed a bit out-of-date. BUT: for being economy class, legroom seemed above average. The food service was amazing, and cabin crew was incredibly attentive and friendly. I will absolutely look to fly Turkish Air in the future!"
Points négatifs : "The worst part of the trip: other passengers. Some of them were pretty pushy and aggressive, while others had somewhat dubious standards of personal hygiene."

Points positifs : "Same as above"
Points négatifs : "Same as above Very bad experience"

Points positifs : "Crew service, choice of in flight entertainment"
Points négatifs : "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."

Points positifs : "Entertainment system was newer & good"
Points négatifs : "Not managed properly. Didn't have any food available other than veggie pasta. Pasta was dry. Servers took too long to give food or drinks."

Points positifs : "Nothing"
Points négatifs : "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Points positifs : "The crew on the plane was superb and service excellent"
Points négatifs : "The ground personnel in Istanbul were rude and prevented us from boarding before the general boarding even through we were business class passengers. She made us wait till all economy passengers were boarded before permitting us to board the plane. When the business class passengers requested to know the reason she just said this the way she was going to do it. She yelled at the business class passengers for no valid reason. I have travelled business class and never been put to such humiliation!!"

Points positifs : "All flights were delayed because of late arrivals of plane"

Points positifs : "Food and drinks and staff"
Points négatifs : "Walking in the cold in Istanbul, not much leg room"

Points positifs : "Friendly crew, good food, nice goody bag. Seats in the middle of the plane are spacious and allowed for a very comfortable flight."

Points positifs : "Istanbul airport is absolutely terrible...worst in the world"

Points positifs : "Nothing"
Points négatifs : "My seat got changed without informing me- for a mother who occupied it before I even got to my seat. No space for my bag- the crew didn't help. I had to fight with passengers my self. Horrible experience"

Points négatifs : "delay in the flight time"

Points positifs : "le personnel de bord"
Points négatifs : "plus d'une heure de retard au départ. Arrivée lointaine du terminal, débarquement en bus avec attente et inconfort."

Points positifs : "Overall great experience."
Points négatifs : "Choosing a vegetarian meal was not an option in the booking/checkin process. I have taken 8 Turkish Airlines flights and in only one of them apparently I was expected to have specified a vegetarian option. All other times a vegetarian and meat option was provided on board. So it was confusing. The crew still accommodated my choice and were able to get me a veg crew meal."

Points positifs : "Lots of cabin staff and they are pleasant. New plane with very good entertainment system and choices. Good food."
Points négatifs : "Very full flight with lots of children. Not the airline's fault but that detracted from comfort and ability to sleep."

Points positifs : "great in-flight experience"
Points négatifs : "the boarding crew failed to check passports initially, so was forced to make everyone at the gate get up and relocate to outside the gate, only to re-enter and get reseated. this was just poor planning."

Points positifs : "Repas"

Points positifs : "I loved everything about this airline! First the fact, they used a B-777-300ER on this route, which is my most preferred aircraft! Next, they upgraded us to a class which is in between Economy and Business. But even otherwise, their economy is very good! Indian food was served which was very tasty and authentic! Inflight entertainment and beverages were also very good! Cabin crew was excellent! Could find NOTHING to complain, it is now my favorite airline!"

Points positifs : "Food quality was excellent. We ordered Hindu Vegetarian meal and it was served warm and taste was very good. Lot of options for in flight entertainment including bollywood movies. Aircraft was clean and very nicely maintained and lit."
Points négatifs : "Boarding process could be little more professional. Announcements could be little more clear as they speak in Turkish but not very well pronounced in English. It's not a deal breaker but helps everyone."

Points positifs : "Everything from the entertainment center to the food to the service was superb !!"

Points positifs : "La nourriture, etonnament bonne en tenant compte de la situation."
Points négatifs : "rien à mettre !"

Points positifs : "Les respect des horaires."
Points négatifs : "La proximité de plusieurs enfants un peu excité ... mais bon, ce n'as pat vraiment grave et THY n'y peut rien"

Points positifs : "Every thing amazing"
Points négatifs : "This trip really excellent Thank you Turkish Airlines"

Points positifs : "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."

Points positifs : "appetizers excellent"
Points négatifs : "steak was overdone."

Points négatifs : "The Ground crew didn’t know how to add a bag"

Points positifs : "Leg room"
Points négatifs : "I was served Butter chicken after confirming with the flight attendant whether it was an ASIAN VEG MEAL which I had requested. On being confronted about the issue, the flight attendant gave a cold response saying they were out of asian veg meals. One of the worse airlines and should not be a part of Star Alliance."

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Rien"
Points négatifs : "Rien"

Points positifs : "Nice plane , nice crew. Ok food , not as good as Sfo to Ist ."
Points négatifs : "We left delayed as it seemed they were waiting for someone. Older 777 wich shows wear."

Points positifs : "Rien de spécial. Sandwich passable"
Points négatifs : "Tous nos vol aller et retour étaient en retard"

Points positifs : "Crew we're very efficient and courteous."
Points négatifs : "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."

Points positifs : "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."

Points positifs : "Comfortable seats. On-time flight."
Points négatifs : "Entertainment system difficult to use. Vegetarian food was mediocre at best."

Points positifs : "Boissons, sandwhich"
Points négatifs : "Équipage froid, manque de motivation, siège pas très confortable"

Points positifs : "Sandwhich et boissons, équipage gentil"

Points négatifs : "Food Seats"

Points négatifs : "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times."

Points positifs : "I did get my meal request for the 2nd leg."

Points négatifs : "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."

Points positifs : "It was a good flight. Crew, boarding, food were good."
Points négatifs : "Very narrow seats."

Points négatifs : "Travellers"

Points positifs : "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Points négatifs : "The entertainment system could remain active till the actual opening of the doors. Why not?"

Points négatifs : "Rude staff and poor connection management. Airport sucks."

Points positifs : "excellent service."
Points négatifs : "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."

Points positifs : "L'efficacité d'embarquement, l'arrivée à l'heure malgré un départ en retard."
Points négatifs : "La nourriture, très industrielle et jambon très chimique."

Points positifs : "Le dîner, les films au choix, la propreté des toilettes."
Points négatifs : "Le départ avec plus d'une heure de retard (j'ai ainsi raté ma connexion à Johannesburg), l'absence de choix pour le petit déjeuner et SURTOUT, l'absence de réactivité de l'équipage qui n'a rien fait pour prévenir SAA que nous serions en retard et leur demander de nous attendre. Conduite lamentable."

Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points positifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."
Points négatifs : "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Points négatifs : "Less leg room"

Points positifs : "Rien!"
Points négatifs : "Retard de l'avion ( 3-4 vols différents). Perte de mes bagages qui à entraîner un déplacement pour rien à l'étranger pour le travail vu que je n'avais pas le matériel de travail avec moi. Nous faire monter dans l'avion, rouler sur le tarmac, après 30 min de prise de retard sur le départ, nous annoncer qu'on retourner à l'aéroport et qu'il fallait changer d'avion pour problèmes techniques. Pour nous annuler complètement Le vol! Nous faire descendre de l'avion, devoir aller se trouver un autre vol, aller recuperer la valise, retourner l'enregistrer, et retourner à la sécurité tous ça avec une amabilité digne de la froideur allemande! Auncuns repas ou autre bois a été offert au moin pour s'excuser. Après avoir eu tous ces problèmes avec la même compagnie j'ai contacter à plusieurs reprises le service client qui m'a raccrocher au nez! On m'a dit qu'on me remboursait Le vol. Je n'ai jamais eu de nouvelles."

Points positifs : "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."

Points positifs : "Les repas, les boissons et les collations c'est plus que 5 étoiles! Mon meilleur vol !"

Points positifs : "Pleasant crew!"
Points négatifs : "Uncomfortable seats, long lines to check in at the gate and very unorganized,"

Points positifs : "I liked the food - especially vegetarian options."
Points négatifs : "There was very limited vegetarian food available, should have been amply available. The crew was running around to get more veg meals."

Points négatifs : "Really bad quality food, no entertainment"

Points positifs : "Embarquement a l'heure, aucun souci."
Points négatifs : "Vol trop rapide, pas le temps de dormir!"

Points positifs : "New planes but staff not friendly"
Points négatifs : "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."

Points négatifs : "the crew was horrible and rude"

Points négatifs : "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."

Points positifs : "Nothing. It was awful. Worst flight in years."
Points négatifs : "Airport,business lounge, boarding process-they didn't know what was going on, business class seats we're nobody size seats, awful food-was supposed to be a hot breakfast but it was dinner instead, no entertainment, no tv screens, said they had wifi but they didn't. Nothing good about the flight. Crew was more concerned about keeping their curtain pulled than anything else."

Points négatifs : "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"

Points positifs : "Confortable! Very good team! Excellent cabin air Good looking flight attendants"
Points négatifs : "Food impossible Long long long hall to the gate Touch screen glitchy"

Points positifs : "The friendly crew were good."
Points négatifs : "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."

Points positifs : "All flight attendants in Lufthansa are so nice, attentive, that it's a real PLEASURE to fly with them. Cabin comfort is also a best in class."

Points positifs : "ponctuel (10mn de retard seulement)"
Points négatifs : "sièges de plus en plus étroits et minces..."

Points positifs : "l'embarquement et le débarquement rapide"
Points négatifs : "1h de retard, le sandwich pas bon"

Points positifs : "Aiport"
Points négatifs : "Mon Vol"

Points positifs : "Pas de confort du tout"
Points négatifs : "Divertissement"

Points positifs : "Les films et le service du personnel"
Points négatifs : "Les sièges pas trop confortable"

Points positifs : "WiFi, entertainment and USB charging was good."
Points négatifs : "Felt herded like cattle during the boarding process. No children's amenities as advertised. Children's meal was so-so. Adult meals had chocolate included, which children's meal did not have. Seriously?! The snack provided was all inclusive for adults and children and was way too spicy for my 6-year-old."

Points positifs : "Excellent steward."

Points positifs : "I loved being upgraded to premium economy"

Points positifs : "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Points négatifs : "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."

Points positifs : "We liked everything about the flights: the crew was friendly and helpful, the food service for economy class was excellent, and the flight left and arrived on time."
Points négatifs : "...being bumped from row 26 to row 47; but we still retained seats H and K."

Points négatifs : "Nous avons été très désagréablement surprises d'apprendre que trop de billets avaient été vendus et que nos places n'étaient plus disponibles à notre arrivée à Francfort. Il me semble totalement illogique de me faire dire qu'il n'y a plus de place pour moi dans l'avion alors que j'ai le billet en main et qu'il a été payé. Comment une compagnie peut-elle accepter mon paiement alors qu'elle n'est pas en mesure de garantir le service pour lequel elle a été payée? Selon cette philosophie, il faudrait peut-être payer nos billets d'avion une fois RENDUS à destination? Beaucoup de stress inutile et une mauvaise opinion de la compagnie aérienne..."

Points négatifs : "The security questioning at the boarding gate was not at all coordinated. Note that this was a Lufthansa flight operated by United. I was asked the same security questions twice because the first security officer forgot to place a sticker on my boarding pass. The security staff was both rude and arrogant."

Points positifs : "Everything except food"
Points négatifs : "My family took a flight earlier and my daughter complained about giving chicken to her although she was registered asian vegeterian. Same think happened to me as well. I was offered chicken even when i asked for asian vegeterian. When i asked to replace with vege option, the crew member replace with sea food, If this happens again, on my return flight, i am not going to let it go."

Points positifs : "Good service, clean airy aircraft"
Points négatifs : "Boarding in Munich not well organized for business class passengers as it could be"

Points positifs : "Pas pris de vol"
Points négatifs : "Vol refuse par Airasia"

Points positifs : "Cabin Crew was awesome."
Points négatifs : "Entertainment System was not working and no Non-veg food option in flight."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "newer plane, good staff"
Points négatifs : "need better and more food options, more often"

Points négatifs : "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Points positifs : "Manque de place"
Points négatifs : "La place"

Points négatifs : "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Points positifs : "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Points négatifs : "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Points positifs : "The crew was good"

Points positifs : "."

Points positifs : "Night flight so no entertainment allowed sleeping"
Points négatifs : "Kosher food could be improved"

Points positifs : "Upgrade en business"

Points positifs : "Very good flight, excellent service and good food."

Points positifs : "Great smooth flight staff was pleasant and the overall experience was fantastic."

Points positifs : "The service, entertainment, food, the crew, the aircraft were excellent."
Points négatifs : "They put us in a Transavia plane."

Points positifs : "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Points négatifs : "No complaints."

Points positifs : "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Points négatifs : "Quite bummed that the flight didn't have wifi / USB):"

Points négatifs : "I slept didn't have snack offered and no entertainment"

Points positifs : "Except for my negative comment, a good flight."
Points négatifs : "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."

Points positifs : "Personnel aimable et avenant"
Points négatifs : "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Points négatifs : "seats on Jet air flight are very uncomfortable"

Points positifs : "bien comme d'habitude"
Points négatifs : "RAS"

Points positifs : "On time."
Points négatifs : "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Points positifs : "Nice new Boeing 787, lots of space."
Points négatifs : "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

Points positifs : "attentive on the plane"
Points négatifs : "the checking in took very long not enough staff for the amount of people."

Points négatifs : "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Points positifs : "Personnel agréable et vol à l'heure"
Points négatifs : "Rien a dire"

Points positifs : "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Points négatifs : "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Points négatifs : "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Points positifs : "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Points négatifs : "Breakfast food wasn't very good."

Points positifs : "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Points négatifs : "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Points positifs : "Delft-themed safety briefing was lovely. Excellent flight."

Points positifs : "cheap(?)"
Points négatifs : "everything - absolutely no frills"

Points positifs : "Ice cream!!"

Points négatifs : "I was coming back from Cologne to Rome, 40 mins of delay on first flight Cologne - Amsterdam made us lose the second flight. Actually, they could have waited for us for say 10 mins and we would have made it. But they didn't and we had to stay a night in Amsterdam, arriving in Rome the next morning."

Points positifs : "Terrific hot breakfast in bus. class"
Points négatifs : "Window did not darken like the others."

Points positifs : "Comfort"
Points négatifs : "Wifi on klm"

Points positifs : "The crew was very kind"

Points négatifs : "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Points positifs : "Almost everything, especially the crew."
Points négatifs : "Don’t feel like anything should be better to be honest"

Points négatifs : "Information on arrival time was not correct"

Points positifs : "Flight and the crew!"
Points négatifs : "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Points positifs : "Great crew."
Points négatifs : "Ran out of business class meal. Substituted a Econ class."

Points positifs : "Good amount of space on the plane, lots of movies to watch, good food and drink."

Points positifs : "Great airline"

Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"

Points négatifs : "The plane is so old..,"

Points positifs : "The crew was pleasant"
Points négatifs : "Baggage checkin & flight boarding was slow & disorganized."

Points positifs : "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Points négatifs : "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Arriving safely."
Points négatifs : "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."

Points négatifs : "Siège pas confortable, écran tactile fin ancien âge, repas servis 2h30 après le décollage et plus la possibilité de cuisine entre les 2 repas proposés car plus de poisson disponible"

Points positifs : "Le vol s’est très bien passé : sourire de l’équipage, confort, repas... À l’arrivée, il y a juste eu quelques problèmes avec l’assistance pour personnes à mobilité réduite."

Points négatifs : "Le retard d’une heure et demie sans explication"

Points positifs : "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Points positifs : "Choix des films proposés. Menu éco mieux que sur d'autres compagnies (Latam ou Tap) Accueil et attention de l'équipage"
Points négatifs : "Bug du système de divertissement, qui a dû être réinitialisé complètement peu après le décollage. Espace toujours très juste en classe éco"

Points positifs : "The service"
Points négatifs : "Nothing"

Points négatifs : "beaucoup de retard et aucunes infos ....."

Points positifs : "le repas etait bon"
Points négatifs : "le manque d'information sur les raisons de ce retard"

Points positifs : "The airbus 380 was great and the staff very nice"
Points négatifs : "Too mych bad smells after a few hours"

Points positifs : "Todo muy bien Volvería a viajar con ellos."

Points positifs : "None"
Points négatifs : "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."

Points positifs : "Arrivé à l’heure"
Points négatifs : "Rien"

Points négatifs : "vol très mauvais l'avion bouger bcp surtout au décollage"

Points positifs : "-Large choix de boisson servis à bord. -Hôte aimable, encore heureux car ils sont rémunérer pour."
Points négatifs : "-S'enregistrer dans les trente heures en ligne avant le vol au risque de devoir prendre un autre vol, le lendemain m'a été proposer pour ma part. -Repas pas à mon goût et léger au niveau des portions mais je ne peux leur reprocher ma complexité sur ce point. -Pas d'électronique fonctionnel à bord, ni écran ni radio, donc 8h40 à se regarder entre nous heureusement j'avais de quoi travailler à bord (prenez de quoi vous occupez) -Bref, plus d'Air France pour ma part car c'est la seconde fois que je voyage avec cette compagnie et la première fois j'avais aussi regretté car c'était pire retard, avion sale, malgré mon enregistrement en ligne et la reservation de mon siège on m'a fait changé deux fois de siège, donc pas de troisième tentative pour moi, je privilègerais ma compagnie habituelle car après plus de cinq vols je n'ai jamais rencontrer de couac."

Points positifs : "on nous a refusé l'enregistrement alors que nous sommes arrivés 30 min en avance ! Nous n'avions aucun bagages à enregistrer, nous aurions pu monter dans cet avion !"
Points négatifs : "L’accueil et le ton hautain du personnel ! Même le personnel des compagnies low cost font preuve de plus d'empathie ! On nous propose une solution moyennant un surcoût de 330 € ! C'est de l'escroquerie !"

Points positifs : "Je cherche ! ;-)"
Points négatifs : "Hall d'embarquement modifié 20 min avant le départ Très mauvaise communication sur ce changement de dernière min Départ et arrivée en retard"

Points positifs : "Crew was welcoming"
Points négatifs : "Space between the seats was too small."

Points positifs : "The hostesses were very kind and nice"

Points positifs : "Personnel agreable et souriant"

Points positifs : "Good service all around, personnel pleasant"
Points négatifs : "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Points positifs : "Priority boarding"
Points négatifs : "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Points positifs : "On time departure and arrival"

Points positifs : "Arriver à destination."
Points négatifs : "Vol déclaré annulé, c qui était faux car il est réellement parti. Nouveau vol imposé 4h30 plus tard et on nous annonce que nous sommes sur liste d'attente arrière le vol est complet. Si pas de désistement nous devront prendre le vol du lendemain, réduisant de beaucoup la durée de notre week-end ! Dédommagement refusé car d 'après Aii France nous n' é tonnes pas prévu sur le vol de 16h alors que nous avuons nous billets électroniques."

Points positifs : "Tout"

Points négatifs : "Prestations minimaliste, ca correspond plus un voyage en économique qu'en classe affaire"

Points négatifs : "lors de l'embarquement, nous avons dû changer 3 fois de porte d'embarquement. avec à chaque fois un déplacement d'un bout à l'autre du terminal!!"

Points négatifs : "Retard de 1h . J'ai du payer la carte Hop à 50euros rapidement avant l'embarquement sinon pas de vole pour moi hors que j'ai ma carte jeune et qu'à l'aller j'ai pu prendre l'avion aucun souci . Je prends la navette quasiment tous les week-ends mais la vraiment c'est du n'importe quoi chez Air france ! Vous perdez un bon client . Dommage ."

Points positifs : "No delays, service with a smile"
Points négatifs : "Nothing to report."

Points positifs : "That it was a night flight"
Points négatifs : "No airconditioning, no food choice, no space."

Points positifs : "La gentillesse du personnel de bord"
Points négatifs : "Rien"

Points positifs : "Accueil et gentillesse de l´équipage. Confort du 777 et offre de films (VO)."
Points négatifs : "Repas de base en classe éco. Espace pour les jambes en classe éco Wifi proposé mais peu fonctionnel (expérimental)."

Points positifs : "Le personnel était tres sympas et au petit soin."
Points négatifs : "Le vol avait du retard"

Points positifs : "Boarding was very efficient"
Points négatifs : "Losing my luggage after checking it at the gate when volunteers were needed."

Points positifs : "Standard stuff"

Points négatifs : "DES RETARDS SANS PREVENIR A L'AVANCE, SANS DEDOMMAGEMENT OU EXCUSES COMME D'HABITUDES CHEZ AIR FRANCE !"

Points positifs : "1h de retard pour un vol de 1h15. Bravo"

Points négatifs : "retard prévu, et la correspondance est partie , n' a pas attendu , et a planté 20 personnes...pour 5 mn. De plus c'est la même compagnie : AF. scandaleux. Tout le monde a couru a Orly...POUR RIEN. Celui qui a pris la décision...merci. Pour la correspondance vers Montpellier, ils avaient du personnel à la sortie de l'avion ...pour les mener au vol. pourquoi pas Toulouse ???????????"

Points positifs : "It was a short flight."
Points négatifs : "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Points négatifs : "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Points positifs : "É Paese"

Points positifs : "Vol parfaitement à l'heure malgré les conditions météorologiques"
Points négatifs : "Les sièges Air France. Une planche de bois..."

Points positifs : "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Points négatifs : "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."

Points positifs : "quick flight 10 min ahead schedule"

Points positifs : "Le service à bord, le siège très confortable, le système de divertissement."
Points négatifs : "L'embarquement à CDG : tous les passagers étaient devant l'entrée Sky Priority, faute d'une séparation plus claire des deux files et d'agents pour mettre de l'ordre dans ce chaos. Et la situation était aggravée du fait que l'embarquement avait été retardé de 20'."

Points positifs : "It was a fine flight"
Points négatifs : "no specific feedback"

Points positifs : "Vol opéré par neos, non par air france Personnel aimable et souriant, bon accueil"
Points négatifs : "Retard à l'embarquement 10 min, important roulage a Ams, arrivée totalisant 25 min de retard."

Points positifs : "The crew was friendly."
Points négatifs : "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Points positifs : "Average flight"
Points négatifs : "Food on AF montreal - paris flight and totally rude stewardesses"

Points négatifs : "02:50 de retard..."