Trouvez un vol pas cher Chine - Paris

Points positifs : "Great seating"
Points négatifs : "Free internet in long flights"

Points positifs : "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Points négatifs : "The food was not too attractive, better variety of main meals"

Points positifs : "Crew was amazing"

Points négatifs : "flight on time. flight was delayed and gate changed"

Points négatifs : "Seats after 1st hr, will feel uncomfortable"

Points positifs : "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Points négatifs : "Nothing significant!"

Points négatifs : "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Points positifs : "Crew will do anything to help"
Points négatifs : "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Points positifs : "Seats are spacious even for economy class."
Points négatifs : "None"

Points négatifs : "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Points positifs : "Excelent"
Points négatifs : "I recomended yo my friend"

Points négatifs : "No complain . It’s singapore airlines"

Points positifs : "Crew was friendly. Seafood pasta was good."
Points négatifs : "I wish all airlines have a foot rest."

Points négatifs : "Good"

Points négatifs : "Transit time is good for way too tight"

Points négatifs : "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Points positifs : "The crew was great as usual. The food was good"
Points négatifs : "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."

Points positifs : "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Points négatifs : "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Points positifs : "Customer service, food, seats"
Points négatifs : "N/A"

Points positifs : "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."

Points positifs : "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Points négatifs : "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Points positifs : "Prompt and timely service"
Points négatifs : "Food can be more tasty"

Points positifs : "Hotel location is convenient, quite comfortable and clean."
Points négatifs : "I love the foods in Hongkong, so many varieties . Price wise is affordable."

Points positifs : "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Points négatifs : "The food was disgraceful, the entertainment, the quality of the movies was poor.."

Points positifs : "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Points négatifs : "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Points positifs : "Singapore airline is amazing, great service and quality entertainment."
Points négatifs : "None"

Points positifs : "Quick boarding. Great entertainment system Good staff"
Points négatifs : "Not comfortable seats"

Points positifs : "Boarding was great. Staff was cordial. Excellent flight."

Points positifs : "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Points négatifs : "no problems"

Points positifs : "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Points négatifs : "would like regular water bottles to be available for drinking"

Points positifs : "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"

Points négatifs : "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Points positifs : "My neighbor"
Points négatifs : "Fight war delayed and we got a security check upon arrival"

Points positifs : "Nothing."
Points négatifs : "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."

Points positifs : "The economy section of the upper deck of the A380 is great!"

Points positifs : "Excellent crew"
Points négatifs : "My seat was very hard"

Points positifs : "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Points négatifs : "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Points négatifs : "The desserts. The bun."

Points positifs : "Flight crew, food, boarding and entertainment great."
Points négatifs : "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Points positifs : "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Points négatifs : "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."

Points négatifs : "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"

Points positifs : "Services, the Care and the Concern!"

Points positifs : "Movie selection was great. Food was decent. Comfort was expected"
Points négatifs : "Our seat neighbors were annoying, but nothing the staff can do about that!"

Points positifs : "Nothing"
Points négatifs : "Poor service."

Points positifs : "Very attentive, great food, quality aircraft"

Points positifs : "Ease of check in, very quick."
Points négatifs : "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."

Points positifs : "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"

Points positifs : "Great service and comfort."
Points négatifs : "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Points positifs : "Business seats were excellent"
Points négatifs : "All was good!"

Points positifs : "Great crew & good complimentary food"
Points négatifs : "More seat pitch"

Points positifs : "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Points négatifs : "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points négatifs : "horrible dry croissant for breakfast"

Points positifs : "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points négatifs : "Delayed"

Points négatifs : "La ponctualité"

Points positifs : "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Points négatifs : "Nothing"

Points négatifs : "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"

Points positifs : "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Points positifs : "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Points négatifs : "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points positifs : "Crew was great"
Points négatifs : "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Points positifs : "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points négatifs : "service was least friendly at this part of my flight"

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "A nice crew n my seat next to me was empty so I can sleep well..."
Points négatifs : "Maybe give every passenger a bottle of water..."

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Cabin cleanliness isgood"
Points négatifs : "Food is bad"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points positifs : "Punctual modern aircraft."
Points négatifs : "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"

Points positifs : "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Points négatifs : "A slight delay"

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points négatifs : "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Points négatifs : "Having no entertainment in the flight"

Points positifs : "Nice cabin, clean . Friendly crew"

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points positifs : "Service and Aircraft B777"

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points positifs : "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points positifs : "I had a wonderful experience the whole way through."
Points négatifs : "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "The length of the flight"
Points négatifs : "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Points positifs : "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Points négatifs : "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."

Points négatifs : "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"

Points positifs : "The audacity of your gross negligence in a time of global pandemic."
Points négatifs : "Any semblance of social responsibility or ethical behavior."

Points positifs : "quality of plane"
Points négatifs : "check in takes 30 minutes since my visa was in old passport"

Points négatifs : "Better boarding and entertainment"

Points négatifs : "Food, entertainment program, pillows and blankets would have been nice,"

Points négatifs : "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Points négatifs : "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."

Points positifs : "Lufthansa doesn’t let the passenger choose their seat; it instead assigns their seat for them!"
Points négatifs : "Too many last minute gate changes for boarding are confusing which costs extra time for the passenger, especially for connecting flights."

Points positifs : "As previously stated hated having to go through security again"
Points négatifs : "Chocolate"

Points positifs : "The crew"
Points négatifs : "More support"

Points positifs : "Nothing much to say. The crew was polite, kind and professional."
Points négatifs : "nothing."

Points positifs : "The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased."
Points négatifs : "Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have."

Points négatifs : "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"

Points positifs : "Crew was great, plane was nice"
Points négatifs : "delayed again, almost missed connection"

Points positifs : "a320 was comfortable"

Points positifs : "Flight was delayed, but the crew did all they can to make passengers feel comfortable."
Points négatifs : "No food for vegetarians."

Points négatifs : "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Points positifs : "It was all really good, as always when flying with Lufthansa"
Points négatifs : "Can always do without delays"

Points positifs : "Flight was delayed from LAX. No accommodation offered"
Points négatifs : "Accommodation. They were kinda rude about the whole experience"

Points positifs : "Reasonably comfortable seat"
Points négatifs : "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."

Points positifs : "Everything was good."
Points négatifs : "No major complaints."

Points positifs : "Very helpful crew, good food."
Points négatifs : "Flight was one hour late."

Points positifs : "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Points négatifs : "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"

Points négatifs : "The plane was delayed"

Points positifs : "excellent crew, well manner, well dresses smart feel... they seem to know my needs before I did .. loved it"
Points négatifs : "wider wash rooms onboard .. wider seats .. wider seat bealts also plane from FRA - BOM could use service maintinace ... it seemed like an older aircraft"

Points positifs : "Crew was super attentative."
Points négatifs : "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."

Points négatifs : "40 minute delay in departure due to late arrival of incoming aircraft."

Points positifs : "Above expectation"

Points positifs : "Can not fault anything"

Points positifs : "Service leg room and service with a smile"
Points négatifs : "N/a"

Points positifs : "Short flight, snacks, timely take off and landing."

Points positifs : "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Points positifs : "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Points négatifs : "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."

Points positifs : "The Lufthansa app provides updates on plane status and gate number, etc."
Points négatifs : "N/a"

Points négatifs : "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."

Points positifs : "The meals were very good!"

Points positifs : "Nothing"
Points négatifs : "Nothing"

Points positifs : "Nothing"
Points négatifs : "The whole experience"

Points positifs : "Crew and food were nice."
Points négatifs : "The flight was delayed for 60 minutes"

Points négatifs : "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Points positifs : "Crew amazing"
Points négatifs : "No entertainment."

Points positifs : "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Points positifs : "Seat was upgraded to economy plus"
Points négatifs : "Wait time for US specific security check, line was too long"

Points positifs : "Stuttgart to Frankfurt was good.. ."
Points négatifs : "None"

Points positifs : "Flight was on time and flight crew was very good."
Points négatifs : "The food was not very good. Leaving Germany, I expected better tasting food. Our food leaving the USA and going to Germany tasted much better."

Points positifs : "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Points négatifs : "Could not choose seats online,"

Points positifs : "The plane was very clean and I appreciated when the crew asked passengers have their seats in a normal upright position during meal times as there is very little space when the seats are reclined. We can hardly get out of our seats when other passengers need to go to the restrooms."
Points négatifs : "The crew was rather cold; I got the feeling they were doing their jobs but not in a warm and customer friendly oriented way, may be because I was in Economy. I was surprised by the lack of space in economy for such a long Haul flight in an A 380."

Points positifs : "I like everything about Lufthansa in terms of quality and service"
Points négatifs : "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Points positifs : "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Points négatifs : "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Points négatifs : "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."

Points positifs : "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"

Points positifs : "yes, seat is always ok , I'm not overweight"
Points négatifs : "basically, nothing, just keep smiling"

Points négatifs : "Comfort mostly"

Points négatifs : "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Points négatifs : "Boarding tool a long time and late take off"

Points négatifs : "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Points positifs : "Very good"
Points négatifs : "Hi am happy"

Points positifs : "Great crew"

Points négatifs : "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Points négatifs : "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."

Points positifs : "Crew was polite and helpful"
Points négatifs : "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Points positifs : "On time & clean"
Points négatifs : "Can’t really say"

Points positifs : "Noting outstanding."
Points négatifs : "Seat comfort."

Points négatifs : "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Points négatifs : "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."

Points positifs : "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Points négatifs : "The snacks are super small, which isn’t unexpected when the flight time is so short."

Points positifs : "Food, in particular the vienna coffee choices were imprewsive."

Points positifs : "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Points négatifs : "flight was delayed, 2nd Austtian flight delayed in the same day"

Points positifs : "Good entertainment choices."
Points négatifs : "Seat could be more comfortable"

Points positifs : "thebflight wqs smooth and on time"
Points négatifs : "snack they gave something sweet at 07:00 AM"

Points positifs : "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Points positifs : "Very comfortable journey, leaving on time, arriving on time"

Points positifs : "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Points positifs : "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Points négatifs : "Seat wasn't the best, quite hard on the middle back."

Points positifs : "Lost my luggage"
Points négatifs : "Not loosing my suitcase!"

Points positifs : "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Points négatifs : "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Points négatifs : "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."

Points négatifs : "Seat !!"

Points négatifs : "One hour late for take off..."

Points positifs : "Nothing at all."
Points négatifs : "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Points positifs : "Nothing. See below."
Points négatifs : "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Points positifs : "I get Airpoints with the flight, crew were lovely."
Points négatifs : "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Points positifs : "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."

Points positifs : "From start to finish there were no hiccups. It was a pleasant journey."

Points positifs : "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."

Points positifs : "Very good drink service (one cold and one hot drink)"

Points positifs : "All flights were on schedule"

Points négatifs : "No place to put my feet. No foot room"

Points positifs : "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Points positifs : "Everything was good"
Points négatifs : "Red uniforms are ok but red tights awful"

Points positifs : "The flight attendants worked very hard Patient and courteous."
Points négatifs : "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Points négatifs : "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Points négatifs : "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Points positifs : "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."

Points positifs : "Crew were amazing"
Points négatifs : "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Points positifs : "Smooth ride, good breakfast and charming flight attendant."
Points négatifs : "Nothing"

Points positifs : "Staff were always courteous."

Points positifs : "Friendly staff, on time flight. Nice refreshments"

Points positifs : "Short flight and got a snack"
Points négatifs : "Boarding was a hassle"

Points négatifs : "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Points négatifs : "arogant staff, flight canceled, great difficulties to claim my money back"

Points positifs : "I liked how generous they were with food and drinks"
Points négatifs : "Free WiFi could have made the flight a lot better"

Points positifs : "Yes"
Points négatifs : "Nothing. Flight was amazing"

Points positifs : "The plane size & comfort was excellent. The staff were very friendly"
Points négatifs : "N/A"

Points positifs : "Everything perfect and arrive to destination on perfect time."
Points négatifs : "All positive."

Points positifs : "Services is good ."
Points négatifs : "Food can be better"

Points positifs : "Impressive service... amazing crew, very friendly and professional"

Points positifs : "Flight was on time."
Points négatifs : "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Points positifs : "The socks offered in business were comfortable and nice looking. The red wine was good."
Points négatifs : "The food was just average and the seat not too comfortable"

Points positifs : "Flight and the crew!"
Points négatifs : "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Points positifs : "Good amount of space on the plane, lots of movies to watch, good food and drink."

Points positifs : "Reclinable seats."
Points négatifs : "The food!! The lights could be dimmed as it was a night flight."

Points positifs : "Boarding was quick and flight was calm"
Points négatifs : "The coffe and breakfast."

Points positifs : "The aircraft"
Points négatifs : "No overbooking next time!"

Points positifs : "The crew was amazing, flight on schedule and good entertainment."
Points négatifs : "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Points positifs : "Crew were great"
Points négatifs : "Refreshments"

Points positifs : "Great crew, comfortable seating with enough leg room."
Points négatifs : "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Points positifs : "No delay and nice staff"

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Crew was nice and friendly"
Points négatifs : "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Points positifs : "Being fed was amazing and watching free TV was great!"
Points négatifs : "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "My seat at the window was great and the staff really friendly and courteous!"

Points négatifs : "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Points positifs : "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Points négatifs : "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Points positifs : "Gaps between seats are very narrow."
Points négatifs : "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points négatifs : "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points négatifs : "Still waiting to board after missing this connection had to be booked on another airline"

Points positifs : "punctuality of boarding and flight time"
Points négatifs : "attitude of crew in business class: no sense of true hospitality"

Points positifs : "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Points négatifs : "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Points négatifs : "Didn’t happen."

Points positifs : "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Points positifs : "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Points négatifs : "there was no lounge close to our departure gate"

Points positifs : "I got some rest"
Points négatifs : "unable to charge my phone or watch movies"

Points positifs : "Flight crew was fine. Food was good."
Points négatifs : "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Delayed!"

Points positifs : "Lovely staff, good food, great movies."

Points positifs : "Very friendly staff"

Points positifs : "Airlines issue"
Points négatifs : "Profiling certain customers"

Points positifs : "Nice seats, comfortable."
Points négatifs : "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Points positifs : "The cabin crew were pretty good. That's about all that was good."
Points négatifs : "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Points négatifs : "vol retardé"