Trouvez un vol pas cher Chine - France

Points négatifs : "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."

Points négatifs : "they cancelled by booking just before hour depature.."

Points positifs : "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Points négatifs : "On the A350, the seat doesn't recline much. It was quite uncomfortable."

Points positifs : "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Points négatifs : "Les repas sont corrects mais du potentiel d'amélioration."

Points positifs : "Great staff, great comfort. Great airline!"
Points négatifs : "The boarding system is somewhat confusing with 5 different zonings."

Points négatifs : "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."

Points positifs : "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Points négatifs : "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"

Points négatifs : "Entertainment on the Boeing 777 suffered from access problems"

Points positifs : "Flight was on time, touch down smooth"
Points négatifs : "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Points positifs : "Seat where comfortable and thank needed more leg space"
Points négatifs : "Good was poor bcz going and back was same menu of choice of food."

Points positifs : "Awesome leg room in economy. Helpful staff."
Points négatifs : "Main courses weren’t all the great."

Points positifs : "Très bonne compagnie aérienne qui soigne le détail."
Points négatifs : "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."

Points positifs : "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Points négatifs : "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."

Points positifs : "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."

Points positifs : "L’equiage L’avion Le vol"
Points négatifs : "L’avion n’a pas ete nettoye avant notre embarquement"

Points positifs : "Qatar est une super compagnie rien à redire"

Points positifs : "Super compagnie gentille et agréable"

Points négatifs : "Les repas"

Points positifs : "Good service/Crew food quality and choice good."
Points négatifs : "Need more choice of British TV Programmes rather than American"

Points positifs : "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Points négatifs : "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Points positifs : "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Points négatifs : "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Points positifs : "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Points négatifs : "Nothing"

Points négatifs : "Peu de nouveaux films"

Points positifs : "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Points négatifs : "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."

Points positifs : "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."

Points positifs : "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Points positifs : "Food crew and entertainment were all good thanks"
Points négatifs : "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Points négatifs : "Movies are always the same"

Points positifs : "Good food"
Points négatifs : "Des choices of movies"

Points négatifs : "No food on board!! Staff says it got over when i have selected my food selection!!"

Points positifs : "quick"
Points négatifs : "nothing"

Points positifs : "Cabin crews were politie"
Points négatifs : "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Points positifs : "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Points négatifs : "Plane wasnt clean enough specially toilet."

Points positifs : "Food was good. Quick response to call"
Points négatifs : "Toilet wasnt clean enough. Not offered water regularly"

Points positifs : "I took advantage of the upgrade offer, and it was well worth it."
Points négatifs : "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Points négatifs : "As above"

Points positifs : "Dans les temps, confortable, personnel aidant"
Points négatifs : "L’ecran de divertissement ne fonctionnait pas.."

Points positifs : "Dans les temps, confortable, personnel aidant"

Points positifs : "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Points positifs : "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Points négatifs : "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."

Points positifs : "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Points négatifs : "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"

Points négatifs : "both flights had 2 hours delay... also lugages cames with next flight."

Points positifs : "Stopover in Doha fun. The people are so friendly."

Points positifs : "Enterment"
Points négatifs : "Crew nice alway take care customer"

Points négatifs : "Suggestion changé votre personnel au sol à Roissy 2"

Points positifs : "Tous les équipages à bord très bien et attentifs tres agréables"
Points négatifs : "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"

Points négatifs : "The online check in system was down so we all had to line up to check in."

Points positifs : "The staff are outstanding! Friendly, helpful and accommodating."
Points négatifs : "Poor choice of movies. Their 'world' movies should have subtitles"

Points négatifs : "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Points positifs : "Great crew & good complimentary food"
Points négatifs : "More seat pitch"

Points positifs : "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Points négatifs : "The business class seat felt a bit claustrophobic when in lie flat mode"

Points négatifs : "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."

Points négatifs : "My luggage is lost"

Points positifs : "Great service in 1st class"
Points négatifs : "All good"

Points positifs : "All great!"
Points négatifs : "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"

Points positifs : "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."

Points négatifs : "horrible dry croissant for breakfast"

Points positifs : "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

Points positifs : "I never made the connection because the flight was cancelled. I liked nothing about the flight and to boot I got sick because I was up for over 40 hours straight... 11 of them spent in Customer Service line."
Points négatifs : "It was a terrible two day experience that would have turned into over 3 if I did not cancel my flight plans.... vacation ruined."

Points négatifs : "Need more leg room"

Points négatifs : "Movies , Wi-Fi , Live Shows"

Points positifs : "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Points négatifs : "Maybe just change the quiche. Very dry"

Points positifs : "Crew was excellent. Seats were uncomfortable"

Points positifs : "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Points négatifs : "Free Wifi."

Points négatifs : "Delayed flight and delayed layover"

Points positifs : "The crew were outstanding. They fulfil my needs when I need it and they were very polite and professional. Smooth boarding and flight."
Points négatifs : "Nothing"

Points positifs : "3 - 2 seat arrangement and lots of leg room. Excellent boarding."
Points négatifs : "Bread of sandwich was dry."

Points positifs : "It was a lovely easy flight, always lovely flying star alliance."
Points négatifs : "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"

Points positifs : "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Points négatifs : "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."

Points positifs : "Crew was great"
Points négatifs : "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"

Points positifs : "Everything was perfect."

Points négatifs : "Haven’t got there yet!!"

Points négatifs : "45mn late"

Points positifs : "Cabin cleanliness isgood"
Points négatifs : "Food is bad"

Points positifs : "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Points négatifs : "All good!"

Points négatifs : "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Points négatifs : "Having no entertainment in the flight"

Points positifs : "Service and Aircraft B777"

Points positifs : "Seat was ok, crew was friendly"
Points négatifs : "Movie options were limited"

Points positifs : "Spacious Aircraft, nice business class, friendly crew, punctual flight"

Points négatifs : "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."

Points positifs : "Swiss Lounge, food excellent."
Points négatifs : "everything was very good"

Points positifs : "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Points négatifs : "N/A"

Points négatifs : "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."

Points positifs : "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Points négatifs : "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."

Points positifs : "Chocolate Mövenpik ice cream"

Points positifs : "Nice Aircraft, nice crew"

Points positifs : "Friendly Crew , modern and spacious aircraft B777"

Points positifs : "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Points négatifs : "Nothing, really!"

Points positifs : "I had a wonderful experience the whole way through."
Points négatifs : "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."

Points positifs : "Was good"

Points positifs : "crew great smooth flight"
Points négatifs : "no problem and happy crew."

Points positifs : "The length of the flight"
Points négatifs : "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Points positifs : "On Board Service"
Points négatifs : "Delays...Delays..."

Points négatifs : "Delayed again"

Points positifs : "Not very much to like. No effort to enhance customer service, accommodate customer needs. I fly a lot of regional and international airlines, was truly underwhelmed."
Points négatifs : "I landed at Zurich airport at 6am with an 11 hour wait and tried to get onto an earlier us bound flight. The ground crew were awful and rude!. The dint make any effort to smile, look at me in the face or ask how I was doing!. Instead she took one look at my ticket and said “ sorry you bought through an agent, I can’t help you”. When I tried to ask if in future it is advisable to book through Swiss airlines directly, the customer service agent looked at me and said “ that’s your problem”- then she turned to her friend and kept talking! Honestly! . The airport terminal E is grey, drab and boring. No TV and only 2 hour of WiFi. I was told I had to pay to use one of their lounges just to get a recliner chair to lay my head for 11 hours. I felt like I was in a holding cell- and the flight was delayed by an hour, had a gate change that they dint tell us till less than 1hour- boy was I glad to leave Zurich!. If that is Swiss hospitality, they have a long way to go. Save your money and use another airline. You will be much happier- trust me."

Points négatifs : "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."

Points positifs : "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."

Points positifs : "There was water to drink"
Points négatifs : "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."

Points positifs : "Pilot's landing was top noch."
Points négatifs : "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Points positifs : "The customer service, the seats were comfortable and the food was great"

Points négatifs : "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Points négatifs : "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."

Points négatifs : "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."

Points négatifs : "Crew could have been more pleasant"

Points positifs : "The flight and crew were excellent. Turkish Airlines business is always good."
Points négatifs : "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Points positifs : "Comfortable for that sort of journey"
Points négatifs : "N/a"

Points positifs : "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Points négatifs : "In-flight entertainment films were a bit limited"

Points positifs : "Flight arrived on time."
Points négatifs : "Boarding was unnecessarily chaotic."

Points positifs : "Amazing crew, confortable seats, great complimentary internet service"
Points négatifs : "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"

Points positifs : "Food and plane"
Points négatifs : "IST transit"

Points négatifs : "The online check in wasn’t possible so I wasn’t able to choose my seat."

Points positifs : "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Points négatifs : "There was nothing really to dislike here."

Points positifs : "Food and service in business class were splendid."
Points négatifs : "Absolutely nothing!"

Points positifs : "Great good entertainment n crew provided warm and courteous service"
Points négatifs : "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."

Points positifs : "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."

Points positifs : "The plane was too hot"
Points négatifs : "Plane too hot"

Points positifs : "Full meal and entertainment system even for a shorthaul flight."
Points négatifs : "Tight leg room"

Points positifs : "Vree"
Points négatifs : "A little late"

Points positifs : "Food and crew amazing..I guess Turkish airline going to be best"

Points positifs : "Everything was great."

Points positifs : "Entertainment options good"

Points positifs : "Food and service is excellent. Istanbul lounge is great."
Points négatifs : "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."

Points négatifs : "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"

Points négatifs : "Need More premier economy seats"

Points négatifs : "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Points positifs : "Plane clean, newish. Went up, took us there, landed."
Points négatifs : "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."

Points positifs : "The crew onboard the flight were good and the entertainment was good"
Points négatifs : "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"

Points positifs : "Nothing Really Nothing"
Points négatifs : "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."

Points positifs : "E"
Points négatifs : "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."

Points négatifs : "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Points positifs : "The inflight entertainment."
Points négatifs : "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"

Points négatifs : "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."

Points positifs : "Food"
Points négatifs : "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Points positifs : "kayak was poop for help for me."
Points négatifs : "The flight from BTV to JKF was cancelled day of departure, within a mere 4 hours of take-off. I only received an email.... This, in turn, caused a domino effect for the remainder of my flights and travel plans. I had to PURCHASE brand new tickets and go through a refunding debacle, not through Kayak but another third party whom actually held the tickets. FIASCO is the word! Kayak did not even recognize the cancellation and continued to try and check me in to flights i was not on. Such a headache.. I will not be using this service in the future"

Points positifs : "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Points négatifs : "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."

Points positifs : "Large screens, reusable dishes + silverware"
Points négatifs : "Plane was old, felt more squished and the seats did not decline. Also very note."

Points positifs : "Great entertainment system (though nothing new since my last flight 2 weeks ago)."
Points négatifs : "As all airplanes, seats are somewhat cramped, and the food, while good enough, is pretty much the same it is on every Turkish Airlines flight. Some more variety might be nice."

Points positifs : "I am a disabled passenger. Turkish look after me well."
Points négatifs : "No complaints. Good service"

Points positifs : "The services was excellent."
Points négatifs : "Delay around three quarter an hour."

Points négatifs : "Nothing"

Points positifs : "I liked the overall plane journey."
Points négatifs : "Flight was delayed which caused us to miss our connection flight."

Points positifs : "Everything was well taken care of."
Points négatifs : "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Points positifs : "Excellent respect of timing : check in , take off and landing and delivery of luggage. Crew professional and quicly available Connecting flight was possible thanks to respect of time. I have tried number of companies I can tell Turkish airline is committed to time and staff are well organised and professional."
Points négatifs : "Seats were uncomfortable in this kind of plane. As we were doing a connecting flight we were also tired."

Points positifs : "They allowed me to change my flight for free because I could not get a visa to Turkey. Thanks!"

Points négatifs : "They didn't have my special meal"

Points positifs : "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Points négatifs : "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."

Points négatifs : "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Points positifs : "Comfort"
Points négatifs : "Ordered veggie meal didn't turn up!"

Points négatifs : "Boarding tool a long time and late take off"

Points négatifs : "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Points positifs : "Very good"
Points négatifs : "Hi am happy"

Points négatifs : "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Points négatifs : "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."

Points positifs : "Food was quite good, and they were great about continually offering beverages throughout the flight."

Points positifs : "On time & clean"
Points négatifs : "Can’t really say"

Points positifs : "Perfect timing between flights."
Points négatifs : "A small sandwich would have been nice:)"

Points positifs : "Noting outstanding."
Points négatifs : "Seat comfort."

Points négatifs : "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Points positifs : "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Points négatifs : "The snacks are super small, which isn’t unexpected when the flight time is so short."

Points positifs : "Food, in particular the vienna coffee choices were imprewsive."

Points positifs : "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Points négatifs : "flight was delayed, 2nd Austtian flight delayed in the same day"

Points positifs : "thebflight wqs smooth and on time"
Points négatifs : "snack they gave something sweet at 07:00 AM"

Points positifs : "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Points positifs : "Very comfortable journey, leaving on time, arriving on time"

Points positifs : "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"

Points positifs : "None of them above I'm not happy at all"

Points positifs : "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Points négatifs : "Seat wasn't the best, quite hard on the middle back."

Points positifs : "Lost my luggage"
Points négatifs : "Not loosing my suitcase!"

Points positifs : "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Points négatifs : "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Points négatifs : "small seats,no LCD for each one,food nor so good."

Points négatifs : "Seat !!"

Points négatifs : "One hour late for take off..."

Points positifs : "Nothing at all."
Points négatifs : "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Points positifs : "Nothing. See below."
Points négatifs : "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."

Points négatifs : "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."

Points positifs : "Excellent on all measures. I will definitely try to fly Austrian Air again!"

Points positifs : "Generally very pleasant flight"
Points négatifs : "No complaints"

Points positifs : "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Points négatifs : "I wish there was an option of a sandwich vice sweet or pretzels."

Points positifs : "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."

Points positifs : "I get Airpoints with the flight, crew were lovely."
Points négatifs : "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Points positifs : "From start to finish there were no hiccups. It was a pleasant journey."

Points positifs : "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Points négatifs : "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."

Points positifs : "Very good drink service (one cold and one hot drink)"

Points négatifs : "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."

Points négatifs : "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Points négatifs : "No place to put my feet. No foot room"

Points positifs : "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Points positifs : "Crew were polite and accommodating."
Points négatifs : "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Points positifs : "Everything was good"
Points négatifs : "Red uniforms are ok but red tights awful"

Points positifs : "The flight attendants worked very hard Patient and courteous."
Points négatifs : "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Points négatifs : "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Points négatifs : "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Points négatifs : "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Points positifs : "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."

Points positifs : "Crew were amazing"
Points négatifs : "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Points positifs : "Smooth ride, good breakfast and charming flight attendant."
Points négatifs : "Nothing"

Points positifs : "Staff were always courteous."

Points positifs : "Enough legroom for economy"
Points négatifs : "Basic food - poor in fight entertainment"

Points positifs : "Staff were professional and polite."
Points négatifs : "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Points positifs : "Planes were on time and connections made."
Points négatifs : "One bag delayed as not put on flight and food could be better."

Points positifs : "very nice crew"
Points négatifs : "my baggage was lost"

Points positifs : "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Points positifs : "Just as I expected. And I made my last connection easily."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "Late departure. Rush to connect."

Points positifs : "The entertainment was amazing"
Points négatifs : "The seats were a bit hard"

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points négatifs : "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Points positifs : "Awful"
Points négatifs : "Everything"

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "Just the cabin crew being nice"
Points négatifs : "Punctuality KLM is always late"

Points positifs : "Helpful and kind crew"
Points négatifs : "I wish there was WiFi"

Points positifs : "The crew were really helpful with people who had tight connections because of the delayed flight"
Points négatifs : "I wish they had WiFi"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Crew were great, food, entertainment, seat and everything else was great as well."

Points positifs : "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Points négatifs : "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Points négatifs : "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Points positifs : "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Points positifs : "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Points négatifs : "There were several flight delays and gates were changes a few times."

Points négatifs : "Not enough leg room"

Points positifs : "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Points négatifs : "Nothing"

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points négatifs : "Nothing special"

Points positifs : "Great service"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"

Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"

Points positifs : "Short flight with good communication."
Points négatifs : "Nil to complain."

Points positifs : "The aircraft was clean"
Points négatifs : "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Points négatifs : "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Points négatifs : "Bit cramped for space"

Points positifs : "Seats were comfortable"
Points négatifs : "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Points positifs : "Flight crew; legroom even in cheap seats."
Points négatifs : "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Points positifs : "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Points négatifs : "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Points positifs : "Helpful and smiling cabin crew."

Points positifs : "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Points négatifs : "The amount of extras you have to click no to while checking in online."

Points positifs : "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Points positifs : "In flight food was enjoyable"

Points positifs : "The food and the punctuality"
Points négatifs : "The technology in interteiment is not touch screen"

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points négatifs : "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."