Trouvez un billet d’avion pas cher pour Açores

Points négatifs : "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"

Points positifs : "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Points négatifs : "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."

Points négatifs : "Easy checkin, friendly staff, nice quick flight"

Points positifs : "The price is affordable"

Points positifs : "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Points négatifs : "Train the staff to be nice and pleasant"

Points positifs : "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Points négatifs : "Plus ou moins tout, et au moins donner un repas correct."

Points positifs : "Left us alone a lot and also not a lot of brainless babbling over the pa. Very nice change from most airlines"
Points négatifs : "The Kayak website sucks"

Points positifs : "Very happy with the service and seat comfort. Thank you"

Points négatifs : "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"

Points positifs : "."
Points négatifs : "Pas de retard !!!"

Points négatifs : "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."

Points positifs : "Food and price"
Points négatifs : "On time departure"

Points positifs : "Crew was nice."
Points négatifs : "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"

Points positifs : "Nothing stood out. Legroom was ok."
Points négatifs : "Boarding was confusing and poorly managed."

Points négatifs : "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."

Points négatifs : "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."

Points positifs : "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Points négatifs : "La proposition de sandwich Un peu de retard au décollage"

Points négatifs : "Départ à l’heure"

Points positifs : "Personnel de bord souriant et au petit soins. Avions propre"
Points négatifs : "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"

Points négatifs : "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."

Points positifs : "Avion propre et moderne Personnel à l'ecoute"
Points négatifs : "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."

Points positifs : "Very efficient and competent crew. Very much like the A330 plane."
Points négatifs : "On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."

Points positifs : "Très bonne place attribuées, peu de monde dans l’avion."
Points négatifs : "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."

Points positifs : "Rien. Nous n'avons pas eu accès à notre vol."
Points négatifs : "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."

Points positifs : "La place pour les jambes"
Points négatifs : "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."

Points positifs : "Le personnel de bord était sympathique."
Points négatifs : "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."

Points positifs : "I would def use this airline again."
Points négatifs : "The only issue was they’re weren’t any outlets to charge your phone or laptop"

Points positifs : "-"
Points négatifs : "-"

Points positifs : "Bien organisé"
Points négatifs : "Pas d’ecran Disponible pour regarder des films"

Points positifs : "Petite Collation appréciable"
Points négatifs : "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"

Points négatifs : "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"

Points négatifs : "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."

Points positifs : "The tripulation are very nice people."
Points négatifs : "The space between seats are small."

Points négatifs : "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"

Points positifs : "Decent boarding and un-boarding, a small sandwich during the flight"
Points négatifs : "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"

Points positifs : "Friendly staff"
Points négatifs : "One of my checked bags never arrived. It has been a week and I still don't have my bag."

Points positifs : "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Points négatifs : "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."

Points négatifs : "late flight lost my connection"

Points positifs : "When we landed at the destination."
Points négatifs : "Gate checked 90% of the carry on luggage, but not with an official tag, just some guy scribbling on tags before the bus. Boarding was a fiasco: disorderly lines just to pile into a bus and shuttle to plane. Comfort!? Ha. I'm 5'8" short and my knees were digging into the seats in front of me. The new seats are hard as a rock and don't recline. Cramped is an understatement. The tray table is literally the same size as the tray itself. Did TAP build a mock up of this before production?!? You get to hold your drink and put your silverware in your lap while you eat. Food was too hot to open foil, and once opened was mediocre at best. Entertainment?!? Literally nonexistent. Well actually in the fancy seats beyond economy there is a little slot to attach a phone or tablet on the back of the seat. So your entertainment is whatever you brought. I guess the touchscreen/on demand entertainment I remember from the early 2000's is too high tech for TAP."

Points négatifs : "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."

Points positifs : "In flight meal was one of the best I have ever had."
Points négatifs : "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Points positifs : "Prompt and courteous"
Points négatifs : "Not enough leg room, just not enough space al the way around to be comfortable."

Points positifs : "Food was of good quality."
Points négatifs : "Boarding was slow. A group of very rowdy passengers who showed zero consideration for their fellow passengers and whom the crew did little or nothing to restrain, other than confiscating a bottle of alcohol they carried on board."

Points positifs : "Tap est une tres bonne compagnie un des meilleurs en Europe"
Points négatifs : "Rien vraiment toutcest bien passer dans l'ensemble"

Points négatifs : "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance."

Points négatifs : "L'avion a eu deux heures de retard. Nous avons passé la journée dans les aéroports et les avions. De plus, on nous a donné aucune info sur le retard. Difficile de gérer la correspondance. Arrivée à Casablanca 18h au lieu de 16h."

Points négatifs : "Pas assez de place pour les jambes"

Points positifs : "Le prix pour le vol était très bon"
Points négatifs : "L'embarquement pourrait être mieux"

Points négatifs : "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"

Points positifs : "Great flight"
Points négatifs : "Everything was great"

Points négatifs : "Every thing was perfect . Thanks"

Points négatifs : "éviter 1h15 de retard"

Points négatifs : "Politique des bagages en cabine flou . On a du payer pour 20€ pour un « cabine bagage «  qui devait aller en soute... checkin ouvert la veille le soir pour le lendemain midi ( vol re)..Tarif affiché pour un petit sac et un embarquement non prioritaire. À savoir pour la prochaine fois avec ryanair"

Points positifs : "Embarquement à l’heure"
Points négatifs : "L’attente à l’embarquement et l’attente à l’arrivée à la douane"

Points positifs : "Personnel d’embarquement nous parle comme des moins que rien !! Inacceptable"

Points négatifs : "Hélas pour ce type de vol on ne peut espérer mieux. Avion petit et plein à capacité."

Points positifs : "Le vol s'est très bien passé. Le commandant de bord a donné des informations durant la vol concernant le survol de la région et l'heure d'arrivée plus tôt dans la soirée."
Points négatifs : "Le confort reste sommaire mais correct"

Points positifs : "Amazing crew"
Points négatifs : "It would be nice if the back of the chair was reclining"

Points négatifs : "Serait vraiment pas mal si RyanAir diminuait la fréquence de ses retards. Je ne me souviens plus quand c'était la dernière fois que j'ai pris un vol chez eux et qu'il est parti à l'heure."

Points positifs : "Personnel très pro et serviable. Avion et vol impeccable. Retard de 4h pour raisons météo, collation offerte par Ryanair"
Points négatifs : "Sièges plus confortables."

Points positifs : "We got there eventually"
Points négatifs : "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"

Points positifs : "Excellent pilots did their job very well, despite bad weather."

Points positifs : "Le pilote a récupéré le rétard"
Points négatifs : "L équipage et l'organisation avant l'embarquement"

Points positifs : "La ponctualité"
Points négatifs : "Que l'on m'a obligée de mettre ma valise cabine en soute"

Points positifs : "Cheap"
Points négatifs : "They didn’t turn the cabin lights off on a 11 pm flight!"

Points positifs : "Vol à l'heure, même un peu en avance."
Points négatifs : "Sac à dos mis en soute au retour et pas à l'aller (même compagnie Ryanair pourtant)... Placement aléatoire gratuit mais volontairement séparés par Ryanair pour forcer à payer un supplément pour changer de siège (de plus les prix sont trompeurs car pas à partir de 4 euros)"

Points négatifs : "Accumulation des voyageurs en attendant l'embarquement dans un petit sas sans pouvoir s'asseoir. Vol en retard sans aucune information de la part de la compagnie"

Points positifs : "Embarquement rapide."
Points négatifs : "RAS"

Points positifs : "Seats were roomy. Staff were friendly"
Points négatifs : "50euro per bag for check in! Very delayed departure. More money to sit next to spouse and more money to have one carry on bag-- which was for medications."

Points négatifs : "Retard de plus d´une heure qui nous a fait rater notre correspondance Aucune aide proposée."

Points négatifs : "2 hours 36 min late no refreshments or apologies additional hour on the tarmac, no money penalty"

Points positifs : "Getting off"
Points négatifs : "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"

Points positifs : "Des heures passé à essayer de trouver une façon d'aanuler les billets. Tout est fait pour renvoyer vers les sites internet qui ne permette pas d'annuler un billet pour trois personnes. Terminer les réservation par internet, c'est une belle anarque commerciale. Je partage cette expérience sur les réseaux sociaux avec 23000 followers, je ne suis pas le seul. Nous ferons remonter cela bientôt."

Points positifs : "seul chose positive les tarifs"
Points négatifs : "départ de Toulouse vers Berlin avec une heure de retard dans explications ni aucunes excuses ensuite ils ont même pas offert gratuitement une boisson sur le sol où dans l'avion . pour le retour Berlin à Toulouse du retard aussi 20 minutes."

Points positifs : "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Points négatifs : "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"

Points positifs : "The inflight crew was friendly. And we got there."
Points négatifs : "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."

Points négatifs : "Late"

Points négatifs : "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."

Points négatifs : "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."

Points positifs : "Nouveau Boeing avec une cabine totalement repensée. Un bon vol dans son ensemble, Ryanair s'améliore de plus en plus: service..."
Points négatifs : "Embarquement mal organisé et très retardé. Personnel non aimable..."

Points positifs : "The disembark at stansted was fast and passport control was easy."
Points négatifs : "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."

Points positifs : "Cheap tickets"
Points négatifs : "Unclear policy regarding check-in and fees attached. Make sure you check in early online! Avoid a stupid 55€ fee! Terrible boarding -felt like cattle being herded. Rude employees. Uncomfortable seats that don't go back at all. Left the bright florescent lights on the whole time for a night flight so they could try to sell us more stuff in-flight. An hour late."

Points négatifs : "Harcellement des commerciaux censés êtres des equipages navigant. Quand ce n'est pas les repas avec 5 min de lecture lourde avec son fort dont on se moque, puis la vente de parfums et autres avec liste lourde...vient le tour de cartes à gratter... insuportable , de surcroît si on veut se reposer"

Points positifs : "Toulouse airport unbareably hot."

Points positifs : "Vol pas cher"
Points négatifs : "Le retard et les sièges pas très confortables même pour un trajet de moins de 2h"

Points négatifs : "La vente de produit... impossible de se détendre...toujours une personne entrain de parler dans le micro... Pénible"

Points positifs : "Décollage et atterrissage tout en douceur. Bravo au pilote!"
Points négatifs : "Rien à signaler. Tout était parfait"

Points positifs : "Cheap ticket"
Points négatifs : "Delayed an hour, have to pay for any seat now, regardless of when you check in. Boarding was horribly slow and inefficient. Absolutely rubbish and I never want to fly with them again."

Points positifs : "Rien"
Points négatifs : "File d attente debout pendant 35 minutes. Pas de siège dans la salle « d’attente »"

Points positifs : "A l'heure, le prix"

Points positifs : "Pour un vol Low Cost, cela s'est bien passé, embarquement un peu long mais nous sommes arrivés avec 10 min d'avance et pas de gros problème lors du voyage."

Points positifs : "On time"
Points négatifs : "Gate check made me pay extra 50 euro for my carryon because I was an American basically. The bag was about half an inch larger than the checker yet everyone else with the same size bag was fine"

Points négatifs : "1h30 debout"

Points positifs : "Nothing."
Points négatifs : "1156.64 When we arrived at the airport the clerk at the desk would not look up from her computer to help us, we went to the window and she continued to refuse to check us in. When we handed her our passports she bluntly stated that it was too late to check in because it was 10:00 and the cutoff was 9:55. We asked if she could make an exception due to our issues with transportation or if she was able to help us rebook a flight and she said no. We had already paid for this flight and had checked in baggage and paid separately for the two bags and she told us there were no Ryan air flights for our destination. We promptly rebooked with another airline at a separate airport and consequently had to pay for another form of transportation to the airport as well as a new flight and another two checked pieces of baggage. I have traveled all over Europe, the US, Canada, Central America etc. and never in my years of travel have I felt so belittled and disrespected especially considering I was a paying, respectful and loyal customer. It goes without saying I will never use this airline again and will be strongly recommending other airlines to friends and family."

Points positifs : "Crew was great"

Points positifs : "Vol direct depuis la province."
Points négatifs : "Retard à l'embarquement."

Points positifs : "The make cabin crew had such a strong accent and spoke so fast that no one on the plane could barely understand a word he said during any of the announcements. He made no effort to slow it down and speak clearer"
Points négatifs : "As above"

Points négatifs : "I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again."

Points positifs : "Professional, friendly crew. Good food."
Points négatifs : "No in flight entertainment - SATA app, WiFi did not work."

Points positifs : "Crew did the best they could"
Points négatifs : "We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had"

Points positifs : "Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321"

Points positifs : "Clean plane and friendly crew. Excellent landing."
Points négatifs : "No entertainment system. SATA internet did not work"

Points positifs : "I sat in an exit row, so I had lots of leg room"
Points négatifs : "They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting."

Points négatifs : "Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever"

Points positifs : "Scam"
Points négatifs : "Do not exit anymore"

Points positifs : "The flight was changed from 9:20pm to 4am. Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat."
Points négatifs : "Everything!"

Points positifs : "Tight seats, but freee wine makes up for it!"

Points négatifs : "They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible"

Points positifs : "Nice crew"
Points négatifs : "No entertainment. Or difficult to access."

Points négatifs : "There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best."

Points positifs : "All the expectations are met: on time, professional staff, average comfort, ok food."
Points négatifs : "Rowdy older passengers"

Points positifs : "Nice crew, good food and free wine."
Points négatifs : "Flight was delayed and they charge extra for seating next to each other."

Points positifs : "NONE"
Points négatifs : "Almost everything seemed to be out-of-order and the crew seemed to be really struggling in order to bring some level of comfort to the on-board passengers."

Points positifs : "nothing"
Points négatifs : "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."

Points positifs : "Flight staff was professional, vegan meal was decent, good leg room"
Points négatifs : "Seats were fairly hard and uncomfortable for a long flight"

Points positifs : "Everything was smooth and comfortable."
Points négatifs : "There is no in- flight entertainment."

Points positifs : "I liked that they served a meal, was definitely more spacious seating and leg space, the crew was very helpful."
Points négatifs : "I didn't like that when we arrived in Azores we were quarinitined to a space that could only be entered or left by passing Through security. So there were no bathrooms in the waiting area. I was randomly patted down along with a very small child and around half the other passengers. All they offered was water in the waiting machine. After all the waiting, we reboarded the same plane. They did not explain well what was going on."

Points négatifs : "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"

Points positifs : "Personnel chaleureux et accomodant, excellent service. Nourriture assez bonne."
Points négatifs : "Divertissements peu assez nombreux; besoin de plus de choix de films, séries et musique."

Points positifs : "Personnel chaleureux et accomodant, excellent service. Nourriture assez bonne."
Points négatifs : "Divertissements peu assez nombreux; besoin de plus de choix de films, séries et musique."

Points négatifs : "Airline was 2 hours late and missed our connection which made us miss our first port for our cruise we then had to make other arrangements while the airline did nothing to help. I would NEVER FLY with them again."

Points positifs : "The flight itself was fine."
Points négatifs : "The process of checking in for this flight was horrendous. First of all, I was planning to carry on my bags and check in online. However, the online system wouldn't let me print my boarding pass, so I had no option but to wait in line at the airport. I arrived over 2 hours before my flight, and the scene was jaw dropping. The line to check in on Azores Airlines wrapped all the way around the terminal and was divided into three separate sections so that people could continue pass through the airport. There was no Azores Airlines staff to be found to provide directions or manage the situation, so people kept going into the wrong lines not knowing what the heck was going on. It actually turned out several people had waited in line for an hour for a different flight before realizing they were in the wrong line. Anyways, after a mind-numbing, almost two hour wait, I checked in and went to my gate. The whole flight was delayed since the check-in was so slow. I have no idea what the cause of such a terrible check-in line was, but the Azores Airlines management at the Providence Airport are definitely doing something wrong, and I will avoid flying from there again at all costs!"

Points négatifs : "It was seven hours delay. What do you think about that?"

Points positifs : "The crew were nice and the food was free."
Points négatifs : "The airline staff struggled to get the check-in line going. The agent checking us in had no clue about our itinerary, for example, to tell us that we were changing planes in the Azores, AND - really important - making sure we had the boarding passes to do so. Food was really lame (I know, we're lucky they gave us any, right) and there was no in-flight wifi or entertainment."

Points positifs : "The crew were PHENOMENAL going out of their way to ensure the needs of the passengers were met - truly the backbone of Azores Airlines. The seats on the Airbus 330 were relatively comfortable with decent pitch and extendable headrests."
Points négatifs : "Boarding was delayed twice for a little over an hour total - limited time to make transfer in ponta delgada."

Points positifs : "The flight crew runs an extremely tight ship. Polished and attentive."
Points négatifs : "We arrived to the check in queue 90 min before our flight and it took almost two hours to get through the line. Our seats got swapped and it was a cluster to make it to the gate where we then waited another 45 min for a later departure."

Points négatifs : "Way too warm, uncomfortable seats, no entertainment"

Points positifs : "Nothing-will never fly this airline again"
Points négatifs : "Noghjng"

Points positifs : "Not much"
Points négatifs : "Never had such an uncomfortable flight! The temperature at my seat was far too hot- I and others were sweating constantly. Also I am 6' 3" but wouldn't recommend anyone over 6' fly this airline, at least not in the normal economy seats- I've never had the experience of being unable to move my legs due to the seat in front."

Points négatifs : "They sold me a flight jknowing it was delayed by more than 13 hours"

Points positifs : "Crew was very good"
Points négatifs : "Check-in process was unusually slow and the flight took off 30 minutes late."

Points négatifs : "DELAYS, BAD CUSTOMER SERVICE, NO ACCOUNTABILITY."

Points positifs : "Smooth ride. The pilot communicated well. Food/drinks were good. Airline stewards were polite."
Points négatifs : "The boarding process was disorganized"

Points positifs : "everithing is good"

Points positifs : "Spacious"
Points négatifs : "Delayed 4 times without explanation. No option to select vegetarian meal at time of ticket purchase or check in. Boarding is a free for all. No order, just a mass of people funneling in to get through the gate. Then had to get on a shuttle bus to the plane... which took us to the wrong plane. Boarding the plane is also a free for all. The disorganization must have at least doubled the required boarding time."

Points positifs : "Food was good. Full dinner and breakfast"
Points négatifs : "Made us get off the plane in Azores but would not let us in to shops and cafe. Meal not served till 11pm. Seats very narrow."

Points positifs : "Very very very budget. Old aircraft, poor service, overall negative experience."
Points négatifs : "The seats were very cramped, small and poor. The staff was unresponsive. The lights were on all night (red eye!) and the meal service was unnecessary (12 midnight?!)."

Points négatifs : "The 12 hour delay without being told why. We would be told we would leave at a certain time and then it was cancelled, told a different time and it was cancelled, and told again, etc was suppose to be in Lisbon in the morning, arrived in Lisbon near midnight."

Points positifs : "."
Points négatifs : "It's been delay for 2 hours. Bad information about it. Everybody wondered"

Points positifs : "Worst time of my life in the last year."
Points négatifs : "Please don't take Azores. I travelled around the world and Azores has been the worst. They went on strike...again, because the workers don't get there working schedule early enough!!! So I've been stuck 3 days in expensive hotel Boston. Never had any answer (1 week now) if they would find me an hotel or pay for it. It's good I've money because I would be even more desesperate. It cost me around 500$. It took days of stressful time to get a tiny bit of information but most of the time they don't answer any simple question, by phone or email. They tell me things, but they don't do it! They finally changed my flight...5 times! and once by email in a afternoon telling me my new flight schedule is in 2 hours!!! I won't have enough room to tell you everything that happen and you might get bore but the list is very long. And I'm the person who complaint the less normaly. By the way I happen to met a ex-fly attendant who quited because of the relation in that compagny and another (passenger) that had problem with Azores and she also told me these azores flight are quite often delay because they are base on Azores island and the fly condition over there are bad like with the wind."

Points positifs : "The flight left on time, flight attendants were friendly, some options on the TV (better than none)"
Points négatifs : "Not much offered on the TV entertainment systems. The food was pretty bad. Otherwise the flight was fine."

Points positifs : "Staff"
Points négatifs : "Ponta Delgada ground staff misguided us with less than 30 min to catch connecting flight..."

Points positifs : "serves wine for free."
Points négatifs : "No entertainment, seats are extremely small and uncomfortable."

Points positifs : "Doss improved from first experience but still mediocre; staff friendly overall"
Points négatifs : "Late departure, affecting connecting flight"

Points positifs : "Crew was great!"
Points négatifs : "Flight was freezing, departed late, baggage took 35+ mins to get to carousel :/"

Points positifs : "It was a economical flight. The food was pretty good as well."
Points négatifs : "We had changes to pretty much every leg of our flights. One was delayed by 2.5 hours. I understand that flights get delayed but they hardly gave us any information as to what was going on. The flight was pretty smooth but the flight attendants didn't seem interested in our comfort. They weren't rude but they weren't pleasant either. I guess I'm used to a different style of service that I did not receive on Azores."

Points positifs : "Flight was on time. Staff was courteous."
Points négatifs : "Food was average. No entertainment."