Trouvez un billet d’avion pas cher pour l'Uruguay

Points positifs : "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Points négatifs : "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Points positifs : "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Points négatifs : "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Points positifs : "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Points négatifs : "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Points négatifs : "70’ late on a 45’ flight"

Points positifs : "Flight left on time & arrived on time."
Points négatifs : "Quality of the snack could be improved."

Points négatifs : "La ponctualité"

Points positifs : "Crew was fantastic"
Points négatifs : "Boarding was delayed by 30 minutes. May have been beyond the crew control."

Points positifs : "Nice crew, plenty of food and snacks available. Good wine."
Points négatifs : "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"

Points négatifs : "I could have used USB charging station."

Points positifs : "Everything!!"

Points négatifs : "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Points positifs : "Le personnel naviguant, l'avion la gentillesse"
Points négatifs : "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Points positifs : "Le personnel toujours aussi souriant et agréable"
Points négatifs : "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Points négatifs : "Very good!"

Points négatifs : "Very nice company!"

Points positifs : "Amazing food, There were pillows, blankets and earbuds on every seat. Really a great flight overall and I would fly with them again."
Points négatifs : "The only minor complaint was that the seats are so small that when the person in front of you reclines, you literally can’t get out of your seat."

Points positifs : "Some of the best airplane food I’ve had."

Points négatifs : "Selon moi, Pas assez de choix de Musique et de Film."

Points positifs : "Gentillesse du personnel"

Points positifs : "Siège confortable. Personnel attentionné. Service impeccable."

Points positifs : "Friendliness"
Points négatifs : "The boarding by groups could improve the process"

Points positifs : "Équipage très sympathique vol rapide"

Points positifs : "Everything!"

Points négatifs : "Swiss precision"

Points positifs : "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Points négatifs : "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Points positifs : "De la place pour les jambes, vol à l'heure, embarquement rapide"
Points négatifs : "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Points positifs : "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Points négatifs : "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Points positifs : "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Points négatifs : "Our flight was delayed and the seats were narrrow."

Points positifs : "We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced."
Points négatifs : "I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone."

Points négatifs : "Pas de chocolat Oups"

Points positifs : "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Points négatifs : "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Points positifs : "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Points négatifs : "No entertainment but short flight"

Points positifs : "Rien"
Points négatifs : "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Points positifs : "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Points négatifs : "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Points positifs : "Flight share with another airline so we couldn’t book our seats in advance."
Points négatifs : "Space is cramped. Very professional and courteous crew."

Points positifs : "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Points négatifs : "Pas de divertissement dans l’avion."

Points négatifs : "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Points positifs : "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Points négatifs : "Le repas ....pas bon"

Points négatifs : "Flight was 30 minutes late which made our connection very tight."

Points positifs : "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Points négatifs : "Nothing, really!"

Points positifs : "Proper business service all the way."
Points négatifs : "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."

Points positifs : "Food."
Points négatifs : "There was not hot tea/coffee offered with a sandwich."

Points positifs : "On a bien arrivé."
Points négatifs : "Le retard de vol a été embattant."

Points positifs : "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Points négatifs : "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"

Points positifs : "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Points négatifs : "None"

Points négatifs : "Manque le petit sandwich"

Points positifs : "La modernité de l'avion"
Points négatifs : "Les turbulences de fou"

Points positifs : "Food was actually really good."
Points négatifs : "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."

Points positifs : "Comfortable flight. The crew was very nice and amenities were fine."
Points négatifs : "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."

Points négatifs : "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Points positifs : "Planes were on time and connections made."
Points négatifs : "One bag delayed as not put on flight and food could be better."

Points positifs : "Customer care was super supportive"
Points négatifs : "Inflight sandwiches"

Points positifs : "very nice crew"
Points négatifs : "my bagfage was lost"

Points positifs : "Crew was great and helpful despite oversight in my special meal."
Points négatifs : "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Points positifs : "Just as I expected. And I made my last connection easily."

Points positifs : "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Points négatifs : "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Points positifs : "Very friendly crew and on time with no problems."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points négatifs : "Late departure. Rush to connect."

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points négatifs : "Flight cancelled"

Points positifs : "quick/efficient boarding - good staff - good food - easy flight !"
Points négatifs : "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points négatifs : "Lost all our bags so couldn’t ski"

Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"

Points négatifs : "Inflight was better than I expected. But needs upgrading air crafts."

Points négatifs : "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Points positifs : "Everything is alright"

Points négatifs : "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Points positifs : "NOTHING"
Points négatifs : "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Points négatifs : "Not happy to pay extra money for my case"

Points positifs : "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Points négatifs : "Boarding was chaotic and congested with not much information or order."

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Really friendly staff. Great service"

Points négatifs : "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"

Points positifs : "Booked extra room seat which gave me good room for seating"

Points positifs : "Nothing"

Points positifs : "The aircraft was clean"
Points négatifs : "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points positifs : "The staff was very helpful and professional. Promp response to calling for attention."
Points négatifs : "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"

Points négatifs : "Crowded seating, wake-up for breakfast service two hours before arrival"

Points positifs : "Flight crew; legroom even in cheap seats."
Points négatifs : "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Points positifs : "Very friendly and helpful personnel."

Points positifs : "Helpful and smiling cabin crew."

Points positifs : "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Points négatifs : "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."

Points positifs : "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Points négatifs : "The amount of extras you have to click no to while checking in online."

Points positifs : "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points positifs : "Service provided by the staff"
Points négatifs : "The navigation of the entertainment system is not very friendly"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points positifs : "quick and relaxed"

Points positifs : "Cabin crew very pleasant"
Points négatifs : "Lost our bags, little sympathy from staff"

Points négatifs : "Flight was delayed for 4+ hours"

Points positifs : "Crew were very good."
Points négatifs : "No vegan food available."

Points positifs : "n/a"
Points négatifs : "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Points positifs : "Check in agent extremely helpful and friendly."
Points négatifs : "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."

Points négatifs : "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Points positifs : "I like the comfortable seats"
Points négatifs : "Service lag a little"

Points positifs : "Crew was great. Seats were comfortable."
Points négatifs : "The airline lost both of my luggage suitcases."

Points positifs : "Incredible staff. Super polite"

Points positifs : "Flight was on time."
Points négatifs : "In flight complimentary food and drink service could have been better."

Points positifs : "Friendly crew"

Points positifs : "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Points négatifs : "There was no entertainment and the food could be better"

Points négatifs : "Check in process running smoothly and better announcement of gate change"

Points négatifs : "Great experience"

Points négatifs : "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Points positifs : "Everything! It was a wonderful experience."
Points négatifs : "Nothing"

Points positifs : "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Points négatifs : "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Points positifs : "The flight crew on the flight was amazing. Went beyond basic needs and requirements."

Points positifs : "The crew were polite and friendly"
Points négatifs : "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Points positifs : "Didn’t like the sandwich offered"

Points positifs : "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Points négatifs : "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Points positifs : "Staff was so helpful and attentive to our needs.Providing service with a smile."

Points positifs : "No extra charge for simple refreshments."

Points positifs : "Quick and efficient not lying more to say or critique."
Points négatifs : "Coffee and a bread roll as a snack??"

Points positifs : "Great service"

Points négatifs : "I didn’t have time to make it through customs. Missed my flight"

Points négatifs : "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Points positifs : "Everything was fine"

Points positifs : "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Points négatifs : "I just expected better toilet bag for business but what was given out was just basic."

Points positifs : "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Points négatifs : "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Points négatifs : "Leg space."

Points positifs : "Food has improved a lot on business class. Meals are more creative."
Points négatifs : "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Points positifs : "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Points négatifs : "Nothing to like"

Points négatifs : "Plane left more than 40 minutes late with no explanation or apology."

Points négatifs : "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Points positifs : "Very good male crew member. Pilot genuinely apologetic for the delay."
Points négatifs : "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Points positifs : "Comfortable, hospitality and wonderful service"

Points négatifs : "No offer of snack with no egg in it."

Points positifs : "Everything!"

Points positifs : "nice drink selection on board flights"
Points négatifs : "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Points positifs : "Food was Fantastic, Air France the Best on Air."

Points positifs : "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Points négatifs : "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Points positifs : "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Points positifs : "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."

Points positifs : "Nothing"
Points négatifs : "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

Points positifs : "The crew and flight was faultless"
Points négatifs : "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Points positifs : "Priority boarding with kids"
Points négatifs : "Nothing special just like easyJet ir Rayanair"

Points négatifs : "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Points négatifs : "Couldn't make the connection....Overall....an aweful experience!"

Points positifs : "The middle seat empty AMAZING!"
Points négatifs : "Bigger glass for wine !"

Points négatifs : "Everything!"

Points négatifs : "The flight was delayed 7 hours"

Points négatifs : "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."

Points positifs : "Friendly and correct cabin crew."
Points négatifs : "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."

Points positifs : "Flights were on time"
Points négatifs : "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"

Points négatifs : "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."

Points positifs : "Everything on time. 30 minutes ahead of schudle"

Points négatifs : "The food ."

Points positifs : "Good seat. Nice aircraft Helpful check in."

Points positifs : "Crew was great!"

Points positifs : "Nothing"
Points négatifs : "Not to overbook the flight"

Points positifs : "smooth flight"

Points négatifs : "No music or movies offered on this flight that was 5 hours long"

Points positifs : "Crew was attentive & very nice."
Points négatifs : "More smiles !"

Points négatifs : "Nothing. All excelent"

Points positifs : "Nice space in the aircraft and the crew was really nice too."
Points négatifs : "The delay was very tiring."

Points positifs : "Crew"

Points positifs : "Crew was amazing"
Points négatifs : "Food please"

Points positifs : "short flight, on time"
Points négatifs : "Boarding was too long, longer than flight"

Points positifs : "Good movie selections, nice crew"
Points négatifs : "They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful."

Points positifs : "That it took me from A-B"
Points négatifs : "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"

Points positifs : "Arrived on time"
Points négatifs : "Business class seats too narrow on 767. Needs upgrade"

Points positifs : "Food"

Points positifs : "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Points négatifs : "Food. And some entertainment on an international flight."

Points négatifs : "the process of boarding no annoucement of gate change"

Points positifs : "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."

Points positifs : "The flight was on time & smooth"
Points négatifs : "Lots of kids yelling & some crying. Not something the airline can do anything about."

Points positifs : "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Points négatifs : "If the passenger name was changed as requested and I would not lose the money."

Points positifs : "On-time departure & arrival. Good landing."
Points négatifs : "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Points positifs : "There was no one sitting next to me."
Points négatifs : "Over 5 hours delayed with no explanation, no compensation and no food offered."

Points positifs : "Crew quite nice"
Points négatifs : "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"

Points négatifs : "Overbooked and put on another flight 5 hours later"

Points négatifs : "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Points positifs : "Departed exactly on time & arrived early. Excellent!"
Points négatifs : "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."

Points positifs : "excellent in alla aspects"

Points positifs : "Excellent price and value. Great service both before and after travelling with an infant"
Points négatifs : "Food quality could be better"

Points positifs : "I liked almost all!!!"
Points négatifs : "The sandwich (cool meal)... The may improve it..."

Points positifs : "You made it possible to change my flight to one earlier"
Points négatifs : "The food"

Points négatifs : "No entertainment. The airplane seems to be an older model."

Points négatifs : "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"

Points négatifs : "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Points positifs : "Crew was very polite and did a fantastic job with all complaints"
Points négatifs : "Fly was delayed with out any reasonable or respectable justification. Flying from Chile with connection in Lima every piece of carry on, including purses where check again at the bording desk, wasting time and being disrespectful to the need of passenger side. Use to love flying on the past with you guys. Unfortunately the quality of services of the company are DEPLORABLE."

Points positifs : "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Points négatifs : "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Points négatifs : "Delay meant I missed a meeting deadline."

Points positifs : "Great crew comfortable seating on time. Good short haul flight"

Points positifs : "Flight was on time crew was friendly and professional"
Points négatifs : "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"

Points négatifs : "2 hours late, the flight following us left first."

Points négatifs : "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"

Points positifs : "Being on a plane!"
Points négatifs : "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."

Points positifs : "I got an unexpected box lunch. Food was good. Thanks."
Points négatifs : "Seats were cramped. A little more elbow room would be welcome."

Points négatifs : "Smooth flight. Left on time arrived on time."

Points positifs : "The captain was very professional"
Points négatifs : "Departure was late because of problem with thrust reversers. Once the plane started to push back after 1,5 hours delay, we had to return to the gate for another 30 mins because of an error on the maintenance logbook entry."

Points positifs : "Good crew and service"
Points négatifs : "Tough landing at DC but it was the wind"

Points négatifs : "Delay of 1 h at Philadelphia to Syracuse !!"

Points négatifs : "After booking about 6 months ago we got seated inBACK ROW against the wall. Couldn’t seat recline over 3 inches and right next to bathroom. Why can’t you give these seats to passengers that fly STANDBY"

Points négatifs : "I bought first class tickets for my anniversary trip with my wife and I couldn't get the perks of it. There was no real food on the first 2 stops (Just in this one from Dallas to GDL). And the worst part is that I couldn't get into any of lounges at any airport (flagship and/or admirals) . Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International???"

Points positifs : "That the flight ended"
Points négatifs : "Everything. In a flight from Miami/Orlando (full of families) you are not allowed to choose seats, at the gate (where you supposed to change seats) the staff was rude, inside the plan people make their own changes and it gets a mess. Terrible experience."

Points négatifs : "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."

Points positifs : "Flight was cancelled after multiple delays & I changed to United."
Points négatifs : "Stop delaying & canceling flights, especially last minute"

Points positifs : "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Points négatifs : "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."

Points négatifs : "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Points positifs : "nothing since i was not able to make it on time"
Points négatifs : "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Points positifs : "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Points négatifs : "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Points positifs : "Le personnel est parfait"
Points négatifs : "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Points positifs : "Presque tout."
Points négatifs : "Le prix du bagage à payer en plus du prix"

Points positifs : "Worst flight of my life"
Points négatifs : "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."

Points négatifs : "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Points positifs : "Visiter l’aerairport de JFK"
Points négatifs : "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Points négatifs : "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Points positifs : "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Points négatifs : "Le service à la clientèle"

Points négatifs : "Une heure de retard au décollage"

Points positifs : "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Points négatifs : "American Airlies no longer partners with T-Mobile for free WiFi. :-("

Points positifs : "Crew was kind!"
Points négatifs : "Seats bigger"

Points négatifs : "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Points positifs : "A l'heure"
Points négatifs : "Sièges inconfortables. Assis trop haute."

Points positifs : "Left on time. TSA boarding pass."
Points négatifs : "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."

Points positifs : "Tout s’est bien passer, c’etait facile."
Points négatifs : "La temperature durant le vol était mouvementé"

Points positifs : "X"
Points négatifs : "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Points positifs : "The crew and the service"
Points négatifs : "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."

Points positifs : "Not much"
Points négatifs : "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."

Points positifs : "Agents and flight crews are great."
Points négatifs : "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."

Points positifs : "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."

Points positifs : "Rien"
Points négatifs : "Retard d’une heure"

Points positifs : "The flight was on schedule."
Points négatifs : "They ran out of good food choices and only had the snack plates left."

Points positifs : "Seats, check in, baggage claim all good."
Points négatifs : "Lousy Wi-Fi on board"

Points positifs : "La bonne ponctualité pour un vol intra US"
Points négatifs : "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Points négatifs : "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Points positifs : "tout le service en général."
Points négatifs : "rien"

Points négatifs : "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."

Points négatifs : "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Points positifs : "After we were boarded and ready to take off, the power on the place went off. They kept us there without any AC or even air draft for about an hour. It was hot and stuffy. They took forever to let us know what was going on. Everything else went well. I just wished they had kept us appraised on a more timely manner and had done something to control the temperature of the plane."

Points négatifs : "Flight attendants were a little abrupt. Could have been friendlier."

Points positifs : "Easy normal flight"
Points négatifs : "Congestion in Chicago sat on runway 30 min"

Points positifs : "Getting home EVENTUALLY"
Points négatifs : "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."

Points positifs : "Crew was nice."
Points négatifs : "Turbulent flight, little leg room, old plane, delayed, no entertainment."

Points négatifs : "No being able to book seats easily and having to phone in for this"

Points positifs : "On time. Nice plane."

Points positifs : "We arrived on time."
Points négatifs : "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."