Vol Uruguay : Trouvez un billet d’avion pas cher pour Uruguay

Points positifs : A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Points négatifs : I flew economy and all was good and appropriate to the level.

Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Points positifs : Loved the smooth ride.

Points négatifs : Bathroom was pretty nasty

Points positifs : Muslim food

Points positifs : Basically what you would expect from a budget airline flight.

Points positifs : Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English

Points négatifs : Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class

Points positifs : Crew were polite. The plane was clean and the seats were roomy and comfortable. Luggage cabins were. roomy. Price was great and no extra hidden charges.

Points négatifs : Food was okay. Small portions

Points positifs : I loved the crew members, always willing to help great energy through out the flight.

Points négatifs : Food choices, up to date movies and inexpensive luggage’s

Points positifs : Nothing

Points négatifs : They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Points positifs : Exit row seat had much more space for legs, very much worth the upcharge for this seat.

Points négatifs : Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold.

Points positifs : The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Points positifs : Amasing crew

Points négatifs : Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow

Points négatifs : Air Europa charged for food.

Points positifs : Everything

Points positifs : Basically what you would expect from a budget airline flight.

Points négatifs : A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Points positifs : Impressive service... amazing crew, very friendly and professional

Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.

Points négatifs : Nothing

Points positifs : The crew was informative

Points négatifs : Inflight sandwiches

Points négatifs : The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices

Points positifs : Professionnel

Points négatifs : RAS

Points positifs : Nice and attentive crew.

Points négatifs : Seats not comfortable in premier economy.

Points positifs : More space in business class (777-300) than many other airlines.

Points négatifs : Entertainment very limited. No adjustable air vents in this aircraft

Points positifs : The crew tried to be helpful but were equally frustrated with the ground crew.

Points négatifs : Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Points négatifs : Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Points positifs : 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Points positifs : Pleasant crew. Appropriate and efficiently served snack.

Points négatifs : Boarding and disembarkation were slow.

Points négatifs : When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Points négatifs : The chain in was slow an tedious.

Points positifs : Plane was nice and the crew was good, except that the flight left almost an hour late without enough announcements as to what was going on and when we might be leaving.

Points négatifs : More communications when the flight has been delayed and sitting there.

Points positifs : They let me sleep and didn’t wake me for food or beverages.

Points négatifs : Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all.

Points négatifs : When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline.

Points positifs : Everything

Points positifs : It 3 years ago. Why would you ask now?

Points négatifs : DELAY