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Points négatifs : Nothing Everything was excellent

Points négatifs : Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position.

Points positifs : Mmmm

Points négatifs : Superrrrrrrrrrrrrrrrr

Points négatifs : Need more leg room. Cramped for 8 hours is not a good thing

Points positifs : Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight

Points négatifs : Trip was a disaster

Points négatifs : Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Points positifs : The Check in LADY was amazing

Points négatifs : On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?

Points positifs : Seat confort

Points négatifs : 2 hours delayed, even tea has to be paid

Points positifs : Areas of schede with flights. No incidents.

Points négatifs : Oversold on the way out. Didnt affect me. It could have.

Points négatifs : American Airlines in Lima refused to accept my bags 50 minutes prior to departure (not my fault, due to a delayed flight) and caused me all sorts of headaches and problems. I almost had to sleep in a hotel over night. I missed my flight because AA were idiots.

Points positifs : Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!

Points négatifs : The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful

Points positifs : Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly.

Points positifs : The staff was amazing

Points négatifs : I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic.

Points positifs : The where very helpful

Points négatifs : Nothing

Points positifs : All was great

Points négatifs : Nothing

Points positifs : There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great.

Points négatifs : The boarding situation is odd and less organized or structured than any of the other airlines I've flown with.

Points positifs : I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset.

Points négatifs : The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!

Points positifs : On time and complimentary drink

Points négatifs : Delayed takeoff. That happens but very poor communication about the delay.

Points négatifs : Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move.

Points positifs : Friendly staff

Points négatifs : No working movie screens and no outlets

Points négatifs : Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for.

Points positifs : Crew was great

Points négatifs : The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later

Points positifs : Crew and service ok

Points négatifs : Timing 3 hour delay

Points négatifs : I congratulate the KLM crew!

Points positifs : very nice crew

Points négatifs : my bagfage was lost

Points positifs : Crew helpful. Food good.

Points négatifs : Better range of movies please

Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Points positifs : Pilot was friendly and addressed the crew and passengers multiple times with updates.

Points positifs : Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Points négatifs : Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Points négatifs : Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Points positifs : It was incredibly quick!

Points positifs : We got earlier than expected to our destination

Points négatifs : Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people

Points positifs : The fight was very professionally carried out.

Points négatifs : The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass.

Points négatifs : Plane was cramped and in disrepair: broken seat arm and headrest, very limited recline. It was a 767 and felt more uncomfortable than a 30 seat regional jet. Very dated entertainment system with limited media options. Exceedingly long delay (1 hour) which the pilot attributed to the ground crew.

Points négatifs : It was so cold! People all over were asking for blankets and commenting on the coldness

Points positifs : Blanks were comfy, staff very friendly and the food was tasty

Points négatifs : One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Points positifs : The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Points négatifs : The seats were a little uncomfortable but to be expected on long flights.

Points positifs : FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Points négatifs : 5 stars all around

Points positifs : The crue was great. Food was great

Points positifs : Short trip from Rome to Milan

Points négatifs : Delayed takeoff. That happens but very poor communication about the delay.

Points négatifs : Alitalia is the worst airline company

Points négatifs : Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.

Points positifs : Crew was great, seat comfortable, food was fine.

Points négatifs : Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess.

Points négatifs : Actually making the flight

Points positifs : Very friendly and cooperative crew. Entertainment is well upated with latest media.

Points négatifs : Nothing

Points positifs : Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Points négatifs : The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight.

Points positifs : Quick flight

Points négatifs : Organization of entry gates. Sat in the plane for about 30 min after landing.

Points négatifs : It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me.

Points négatifs : No milk available.

Points négatifs : Seats are horribly close together. The lady in front of me reclined her seat and I had hardly any room. Extremely tiny seating area. Do not recommend.

Points positifs : Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies

Points positifs : Lost bag was delivered all the way to Chesapeake VA.

Points négatifs : We had to gate check our bag despite plenty of room overhead. Bag didn’t make it to Madrid. Flight attendant kinda ignored my question about where to leave the bag. Had to pay for seats to check-in online.

Points positifs : Trip was short.

Points négatifs : Full hour to drop our bags at ticketing. Otherwise great.

Points positifs : Crew was attentive & very nice.

Points négatifs : More smiles !

Points positifs : Comfortable seats. Great crew

Points négatifs : Food could be a little better and bathrooms bigger

Points positifs : The early check in

Points négatifs : N/a

Points négatifs : Late flight. Unacceptable

Points négatifs : Good

Points négatifs : Always seem to be delayed

Points positifs : The crew was very friendly. The plane was very quiet (except for noisy crying babies).

Points négatifs : Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye).

Points positifs : Most of the crew was helpful, however, I arranged a pick Up at Heathrow to guide me to my connectg flight. the flight attendant advised me to speak to the male concierge when exiting. He then insisted: No, there is no one coming. When I stepped out the pick up person showed up anyhow. ??

Points négatifs : Like I said better staff communication in regards to my special situation/need. Also I was surprised I had to pay for the water I had on the flight as the attendant who offered it didn’t mention it was for purchase when they asked me if I wanted bottled water.

Points positifs : FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Points négatifs : 5 stars all around

Points positifs : Blanks were comfy, staff very friendly and the food was tasty

Points négatifs : One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Points négatifs : Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.

Points positifs : Crew as usual very kind

Points négatifs : They put me on stand by because flight was overbooked

Points positifs : My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!

Points négatifs : Cost of extra bag. Also size limit for overhead carryon

Points positifs : From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays.

Points positifs : The crew was very accommodating

Points négatifs : Entertainment system was old and with few choices

Points positifs : Nothing and already didn’t have muy baggage

Points négatifs : boarding dont like boarding by bus

Points positifs : Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in

Points négatifs : If I had flown on Iberia

Points positifs : Nothing

Points négatifs : Better plane Leave on time.....almost missed my connection to NY Lost my bag

Points positifs : The A330 was comfortable and the crew was efficient and cheerful.

Points négatifs : Delta is the best experience we've had of late.

Points positifs : The staff was amazing

Points négatifs : I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic.

Points positifs : the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting.

Points négatifs : once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane.

Points positifs : They were awesome

Points négatifs : Nothing I was at my best on the best airline and crew