Magnifique avions et un bon équipage
Points positifs : "Sièges trop petit sur les nouveaux avions, pas d'écrans de divertissement donc on s'ennuie vite pendant 2h"
Points négatifs : "Repas gratuit ou collations, prise qui fonctionnent pas et divertissement"
Points positifs : "The crew was amazing and took measures to make the flight Covid safe"
Points négatifs : "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Points négatifs : "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"
Points positifs : "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Points négatifs : "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."
Points négatifs : "Primind bagajele"
Points positifs : "Nice crew."
Points positifs : "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Points négatifs : "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Points positifs : "Flight was perfect and on time. Seating comfortable."
Points négatifs : "No free snacks but available upon payment. But not cheap."
Points positifs : "Le confort à bord"
Points négatifs : "L'embarquement et le retard du vol"
Points négatifs : "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Points positifs : "fabulous flight and crew"
Points négatifs : "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Points négatifs : "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Points positifs : "Pleasant crew. Clean plane."
Points négatifs : "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Points positifs : "Crew were ok. But flight was delayed and cabin was very warm."
Points négatifs : "If airline informs of delays, cooler cabins"
Points positifs : "Boarding process was smooth and the flight was on time."
Points négatifs : "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Points positifs : "It was only an hour and a half from Rome"
Points négatifs : "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Points positifs : "Fare itself is very reasonable for distance."
Points négatifs : "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Points positifs : "It was a cheap budget flight which gets you from A to B with no frills !"
Points négatifs : "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Points positifs : "Nothing"
Points négatifs : "Everything"
Points positifs : "The smooth take off and landing. Excellent piloting"
Points positifs : "Good service throughout"
Points positifs : "Flight attendants"
Points négatifs : "Food was awful"
Points négatifs : "Peu de place pour les jambes. Décollage avec une heure de retard sans explication. Un mini-sandwich en guise de repas."
Points positifs : "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Points négatifs : "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Points positifs : "Nothing"
Points négatifs : "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Points positifs : "The crew were nice."
Points négatifs : "An hour delay, a cheap sandwich and no entertainment."
Points positifs : "Professionalism"
Points négatifs : "Food"
Points positifs : "Pleasant approach of staff"
Points négatifs : "Planes are rather small"
Points positifs : "Very nice flight. Great service and a lot of seat room"
Points positifs : "They are generous, they have quality seats and they are nice people"
Points négatifs : "Can't check in online from TLV"
Points positifs : "The short flight."
Points négatifs : "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Points positifs : "Fast, easy, and comfortable flight, with a friendly crew."
Points négatifs : "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Points positifs : "Quick and easy boarding"
Points négatifs : "Food and no entertainment, crew was not consequent with safety rules."
Points positifs : "Friendly attendants on roomy older plane."
Points négatifs : "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Points positifs : "Tea and coffee should be included not you have to buy it!"
Points positifs : "Sièges confortables avec beaucoup de places pour les jambes"
Points négatifs : "Juste un petit sandwich comme repas"
Points positifs : "Excellent service and a delightful crew."
Points positifs : "Comfortable flight. Polite and friendly team."
Points positifs : "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Points positifs : "1. The Flights Attendents we unfriendly and inpatient."
Points négatifs : "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Points négatifs : "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Points négatifs : "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Points positifs : "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Points négatifs : "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Points positifs : "Fast, efficient, easy"
Points négatifs : "Nothing"
Points négatifs : "Most limited legroom ever."
Points positifs : "It was for the most part on time."
Points négatifs : "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Points positifs : "Relatively on time. Friendly crew."
Points négatifs : "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Points positifs : "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Bon prix et horaires respectés et même améliorés sur le temps théorique ! Super En revanche, difficultés pour recevoir la carte d’embarquement sur internet après avoir reçu l’e-mail de confirmation. Et pas de réponse de votre assistance Malte mail et appel.: à améliorer Personnel sympathique à bord. La proposition de film à bord est sympathique, émission, tv, Le choix pourrait s’élargir si possible dans le futur ? Merci
Personnel sympathique rien à redire
Soucis avec easyjet. Plus de 1h d'attente pour enregistrer des bagages à Nice (3 guichets ouverts dont 1 qui parlait à sa collègue, j'adore...) Au moment de l'enregistrement, on me dit que l'enregistrement est terminé !! Je passe mes valises en salle d'embarquement (2 valises dimensionnées cabine) mais je dois remettre des bouteilles achetées à Ajaccio, pdts de beauté.. Au moment d'entrer dans l'avion, on me dit 1 valise ok dans l'avion mais pas 2 alors que j'ai payé 65 euros pour mettre 2 valises en soutes le matin même (j'ai voulu leur expliquer que pas de mon fait car mes valises refusées à l'enregistrement des bagages). Le pire c'est que j'ai dû payer une amende de 29 euros !! Au final, l'avion est parti plus de 30 mns après, mes valises auraient donc pu être enregistrées en soutes.. Easyjet, plus jamais ! 00 en matière d'accueil, de compréhension, de geste commercial.. Une boite low cost qui saigne ses clients au moindre petit écart. La honte !!
J'apprécie que Volotea offre la possibilité de mettre une valisette en soute sans surcout contrariement à Easyjet
La fourniture d'un masque chirurgical pourrait etre offerte gracieusement aux personnes portant un masque non chirurgical.... Votre sondage est mediocre, il ne correspond pas aux services fournis. Il est aussi desagreable de voyager en couple separement sans que ce soit annoncé... Je ne vous parle pas des bagages, service excessivement cher , ca devient n'importe quoi.
Départ à l'heure prévue aurait pu être respecté.
Comment maîtriser les protocoles sanitaires en embarquant 10' après avoir débarqué ? Une fois à Ajaccio puis une autre fois à Nantes ?
C est une première pour moi avec cette compagnie Tres bonne experience. Personnel professionnel tres accueillant.
Compagnie en papier toilette…. Plus jamais impossible de modifier billet retour 72h avant.
Points positifs : "Accueil"
Points négatifs : "Sièges trop rapprochés, confort très moyen"
Points positifs : "Quick flight, arrived early! That part was great!"
Points négatifs : "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Points positifs : "Personnel de bord pro, ponctualité."
Points négatifs : "Confort, micro du commandant de bord."
Points positifs : "Les mesures COVID, l’équipage et la cabine en général"
Points positifs : "Respect des horaires"
Points négatifs : "Politique des bagages et leur coût !"
Points positifs : "Rapide"
Points négatifs : "Avion non nettoyé"
Points positifs : "Excellent en tout merci de votre recommandation"
Points négatifs : "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Points négatifs : "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Points positifs : "Simplicity and welcome with a smile"
Points négatifs : "The departure gate was far"
Points négatifs : "The return flight was very turbulent, but mostly close to take off and landing."
Points positifs : "RAS"
Points négatifs : "La "confiscation" avant la montée à bord de mon bagage à main afin de le mettre en soute. D'autres personnes avaient plein de sacs en plastique et elles ont pu monter à bord avec. J'en conclus que les sacs en plastique sont prioritaires sur les valises normales en tant que bagage à main!"
Points positifs : "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Points négatifs : "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Points négatifs : "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Points négatifs : "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Points positifs : "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Points négatifs : "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Points négatifs : "Prélèvement de 1O EUROS sur mon compte en passant par vos services. Je n'ai pas eu connaissance de cette information . Nourriture très moyenne, voire médiocre."
Points positifs : "Tout est bien indiqué, on est pas perdu dans l'aéroport."
Points négatifs : "Un peu d'attente pour l'embrquement. Retard à l'allé mais pas dramatique. La nourriture est chère mais cest comme ca dans les aéroports. Le verre d'eau n'est pas gratuit dans l'avion? Il n'est pas proposé en tout cas"
Points positifs : "Accueil, le pilotage à été très bon, le voll dans sa globalité"
Points négatifs : "Les boissons sont payantes au vue du coût du billet de vol"
Points positifs : "Checking and boarding were easy. Also email reminders were helpful."
Points négatifs : "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Points positifs : "Low cost"
Points négatifs : "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Points positifs : "Organization in boarding the plane"
Points négatifs : "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Points négatifs : "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Points positifs : "It was a quick flight."
Points négatifs : "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Points négatifs : "Will never fly them again"
Points négatifs : "3 h de retard peu d'informations"
Points négatifs : "Worst airline I've ever experienced, avoid at all costs"
Points positifs : "Ponctualité et services de cabine"
Points négatifs : "La dimension non standard du bagage de cabine comparée aux autres compagnies aériennes"
Points positifs : "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Points négatifs : "En plus de cela , nous avons repris le même vol à Toulouse ( aéroport le plus proche ) : vol retardé et avons dû payer un supplément de 30€ car l enregistrement par le site n a pas fonctionné"
Points négatifs : "Les surcoûts non annoncés (30 euros pour éditer un billet à l'aéroport !). Le retard et l'absence de prise en charge à l'arrivée (plus de bus / train vers Strasbourg), nécessité de prendre un taxi à 40 euros au lieu d'un ticket de bus à 2 euros..."
Points positifs : "La rapidité"
Points négatifs : "Rien"
Points positifs : "Le professionnalisme de l'équipe"
Points négatifs : "Rien le ✈ vol était très court"
Points positifs : "Pouvoir embarquer depuis une vraie aérogare (pas le MP2) La durée du vol (1h) Le personnel navigant"
Points négatifs : "Retard de 30mn au décollage, à l'aller comme au retour Devoir utiliser les bus pour accéder aux avions Le confort des sièges L'espace disponible aux jambes"
Points positifs : "La musique au décollage et à l'atterrissage est plaisant Personnel agréable"
Points négatifs : "Pris excessif sur le bagage en soute Au décollage, Trop d'attente à l'extérieur de l'avion Repas mal organisé ( trop de manquant), cher et pas très bon"
Points positifs : "La gentillesse du personnel de bord, leur accessibilité et leur bonne humeur"
Points positifs : "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Points négatifs : "No food or entertainment"
Points positifs : "Convenient straight flight to Bordeaux"
Points négatifs : "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Points négatifs : "Le billet pris était un cadeau pour ma mère mais par erreur j'ai indiqué mon prénom au lieu de celui de ma mère. Le standard téléphonique n'a rien voulu savoir et nous a demandé 790 euros pour pouvoir changer le prénom sur le billet. Évidemment les prix volotea sont attractifs mais au moindre problème, des sommes exhorbitantes sont demandées. Résultat: ma mère a pris la voiture mais nous avons perdu 200 euros."
Points positifs : "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Points positifs : "Départ à l'heure arrivé en avance. Le confort correspond a ce qu'on est en droit d'attendre pour le prix payé"
Points positifs : "La vitesse que l'avion a mis pr relier Paris à Edinburgh"
Points négatifs : "Les sieges a bord, le personnel et la prestation repas j'étais serré à bord pourtant je fais 1m90 j'étais juste presser de descendre de l'avion"
Points négatifs : "Être à l’heure pour une fois."
Points négatifs : "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
Points positifs : "On time"
Points négatifs : "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Points positifs : "aucun imprévu"
Points négatifs : "petit dejeuner offert"
Points positifs : "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Points positifs : "Le vol de façon général"
Points négatifs : "L’ajuste Horaire pour éviter le retard"
Points négatifs : "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Points négatifs : "One hour late. More legroom than expected. Creative fast boarding"
Points positifs : "Simple et efficace. A l’heure."
Points négatifs : "Amabilité correcte, on peut être encore meilleur. Mais franchement ça va. Easy jet est vraiment top pour les petits trajets."
Points négatifs : "The delay in this flight was made far worse by the poor communication about he new timeframe for departure. It was poorly handled and we ended up getting to our final destination at 3 am as a result. Disappointed."
Points positifs : "The crew amazing"
Points négatifs : "To much delayed the flight"
Points positifs : "RAS"
Points négatifs : "Information du changement de porte d'embarquement n'a pas été communiquée sur l'application mobile."
Points positifs : "Ponctualité"
Points négatifs : "Confort des sieges"
Points négatifs : "Accent and descent were extremely fast and caused ears extreme pain."
Points positifs : "Le vol s'est bien déroulé"
Points négatifs : "Un gros retard au départ de Paris"
Points positifs : "Vol correct"
Points négatifs : "Le vol a été retardé du coup le checking a l’hotel N’etait Plus possible, nous avons passé la nuit dehors ( gare et macdo) en attendant midi ou quelqu’un pourra nous accueillir"
Points positifs : "Great beer selection on the flight. After spending 4 days in Paris with all wine it was great to have an IPA on the flight. More importantly, the service was incredible, airport was beautiful, and transport was seamless."
Points positifs : "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Points négatifs : "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Points négatifs : "Retard avion non mentionné à Marrakech"
Points positifs : "quick flight staff excellent"
Points négatifs : "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Points négatifs : "My luggage box has been destroyed and now I have to deal this task with easyJet"
Points négatifs : "50 minutes late..."
Points positifs : "Je n'ai jamais un décommander mon vol car le site Kiwi parlequel j'ai acheté les deux billets ne répondait pas"
Points négatifs : "la fait de ne pouvoir décommander mon vol même par téléphone sur Kiwi.com si bien que j'ai du acheter deux autre vols ave Royal Air Maroc, que je vous recommande vivement."
Points positifs : "Avion récent, équipage efficace."
Points positifs : "I did not like anything EasyJet,"
Points négatifs : "the flight was delayed, scheduled for 15.10 ended up boarding at 22.00, was so much delayed it was annoying, lack of communication"
Points négatifs : "Bébé à bord bruyant et équipage impuissant"
Points positifs : "Appreciate that the situation with the Virgin flight meant that safety checks had to be completed before we could take off. Cabin crew were very chatty, but a free drink or packet if peanuts would have been appreciated. Had a similar delay with a BA flight in June and they gave us a soft drink from the bar as a gesture of goodwill."
Points négatifs : "Once airborne, it would have been good if the pilot could have made up lost time and got us to Malta with less of a delay. Bloke next to me was downing beers and either had a stunning hangover or raging cold. His eyes were bright red and his breath was hideous. Made the whole flight a really unpleasant experience."
Points positifs : "Nothing, I won't use that airline never again if posible"
Points négatifs : "Customer service /experience was awful"
Points positifs : "Good price and a very comfortable journey."
Points négatifs : "All was good."
Points positifs : "L'équipe a bord était sympathique."
Points négatifs : "Gros retard. Très froid dans l'avion."
Points positifs : "The EasyJet crew are always excellent - friendly and welcoming."
Points négatifs : "The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening."
Points négatifs : "3h de retard"
Points positifs : "On time and very well organized"
Points négatifs : "U have to pay for water"
Points positifs : "Overall plane ride was smooth."
Points négatifs : "Big delay causing me terrible losses."
Points négatifs : "Too warm in airplane at boarding and took to long to cool"
Points positifs : "We had to pay 60$ for our carry on and it probably costed more than our entire ticket. I am so upset and infuriated at the fact that we weren’t warned in advance. The last easy jet flight we took a week ago we didn’t have to pay for our carry on."
Points négatifs : "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Points positifs : "Embarquement rapide et pour une fois on ne nous demande plus de ranger nos sacs à main dans notre valise déjà pleine à craquer Arrivée en avance"
Points positifs : "Rapidité de l’embarquement"
Points négatifs : "Aucune aide pour ranger les 2 valises cabine alors que j’étais avec 2 enfants. On m’a laissée me débrouiller pour en ranger une à l’opposé de nos sièges Un groupe de voyageurs adultes a été aidé pour ranger leurs 3 valises. Difference de traitement peu appréciable. Pas de catering car non livré."
Points positifs : "La chef de cabine Elena"
Points négatifs : "La pluie à l’arrivée"
Points négatifs : "Excellent"
Points positifs : "Voyage excellent"
Points négatifs : "J'ai tout aimé"
Points positifs : "uniquement l'attitude du commandant de vol et de l'équipage"
Points négatifs : "plus de 2 heures de retard !!!"
Points positifs : "Speedy boarding. (Paid for)"
Points négatifs : "One hour delay when boarding late passengers after doors closed. Non reclining seats, zero food,drink or entertainment"
Points négatifs : "Un petit sac à main/à dos n'est pas un second bagage cabine, tant qu'il loge sous le siège de l'occupant et ne prends donc pas de place dans les coffres. Cette nouvelle politique est stupide, et ne permet pas de profiter pleinement du vol (pas de livre, bouteille d'eau, coussin de vol à portée de main)"
Points positifs : "The staff are always pleasant and cheerful"
Points négatifs : "Plane less comfortable than usual. CDG display boards rarely up to date. This flight is nearly always delayed."
Points négatifs : "They didnt give me to carry laptop bag too. Only one hand carry include."
Points positifs : "No problems"
Points négatifs : "Not enough legroom"
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Too many hours of delay ( 4)
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Points positifs : "On time"
Points négatifs : "We got sanatizer when boarding which was so small like a stamp, useless"
Points positifs : "Seats are ok but unable to recline"
Points négatifs : "Keep up the good work"
Points positifs : "The flight was fine"
Points négatifs : "Let me know by mail to check in before I got to the airport and save me 35 euro"
Points positifs : "Good flight, easy check-in, direct 4 hour flight"
Points négatifs : "Seat not inclining."
Points positifs : "Rien ma plus c’est nul wizair"
Points négatifs : "Jamais je recommande wizair"
Points négatifs : "Larger leg room"
Points positifs : "Boarding took forever and we were an hour late"
Points négatifs : "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Points négatifs : "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Points négatifs : "The food"
Points positifs : "fare"
Points négatifs : "boarding process felt like herding"
Points positifs : "Absolutely nothing"
Points négatifs : "Everything"
Points positifs : "Smooth"
Points négatifs : "All was fine"
Points positifs : "We had an eventless and safe flight and it was not too cold on the plane."
Points négatifs : "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Points positifs : "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Points négatifs : "6 hours delay due to bad weather."
Points positifs : "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Points négatifs : "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Points négatifs : "The seats are cramped and you have to pay for snacks and water"
Points positifs : "Personnel très sympa"
Points positifs : "Good airport . Punctual flight ."
Points positifs : "1h20 de retard c’est inadmissible"
Points négatifs : "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Points positifs : "Nous sommes partis et arrivés à l'heure"
Points négatifs : "L'attente à la porte d'embarquement mal signale"
Points positifs : "The crew was really nice"
Points négatifs : "1h30 delay for no specific reason is unacceptable"
Points positifs : "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Points négatifs : "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Points positifs : "The flight arrived ten minutes early at our destination."
Points négatifs : "Extremely small and uncomfortable seats even for a small person."
Points positifs : "Service, smiling and attention to details."
Points négatifs : "No kosher food."
Points négatifs : "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Points négatifs : "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Points positifs : "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Points positifs : "Good legroom and comfortable seats"
Points négatifs : "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Points négatifs : "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Points positifs : "Staff"
Points négatifs : "Extra charges. £35 to check bags in"
Points positifs : "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Points négatifs : "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Points positifs : "So many crying children"
Points positifs : "Maybe the food selection and the price of it."
Points négatifs : "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Points négatifs : "long time wating in bus to get plane"
Points positifs : "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Points négatifs : "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Points négatifs : "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Points positifs : "Flight was on schedule"
Points négatifs : "No free drinking water"
Points positifs : "Price and schedule. Going on time with no delays. Good value for money."
Points négatifs : "Very hard on baggage policy"
Points positifs : "fast"
Points négatifs : "hot on the plane"
Points positifs : "grea air line always on time staff are friendly"
Points positifs : "NOTHING! !!! VERY POOR wizz air!!"
Points négatifs : "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Points positifs : "cheap, on time"
Points négatifs : "no reclining chairs, no water free"
Got to the airport 2.5 hours before the flight but had to queue so long for the compulsory bag drop that we had to run for the gate. Really unpleasant experience.
Personnel très sympa. Manque de place
Vueling faut ramener ton repas les sièges sont petit et puis l'équipage faudra revoir leurs formations car ils sont un peut sur les nerfs
Points positifs : "Vol excellent, pilotage, équipage et accueil a bord"
Points négatifs : "Le wifi et la prise USB qui fonctionnent"
Points négatifs : "WIFI announcement which did not exist"
Points positifs : "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Points négatifs : "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Points positifs : "Helpful crew. Quick flight."
Points négatifs : "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Points négatifs : "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Points positifs : "It felt like a top airline, fast boarding, great service."
Points positifs : "The inflight crew was very nice"
Points négatifs : "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Points positifs : "En restant respectueux avec vous, l'heure d'arrivée."
Points négatifs : "Tout."
Points négatifs : "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Points négatifs : "6h delayed"
Points négatifs : "Le vol est parti avec deux heures de retard. Nous avons attendu 1h10 à la porte d'embarquement sans que l'on nous donne d'information sur l'heure de départ re programmée, ni d'explications. Une fois dans l'avion, nous avons dû attendre 50 minutes supplémentaires."
Points négatifs : "The departure could have been on time."
Points positifs : "Nothing."
Points négatifs : "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Points négatifs : "Vol en retard et pas de place du tout pour les jambes"
Points positifs : "Inexpensive"
Points négatifs : "We had to spend €50 to check a bag that we can carry on to other flights due to weight restriction. There was terrible communication about a gate change. The flight was late and no one seemed to care or acknowledge that. The seats were very uncomfortable."
Points négatifs : "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Points négatifs : "We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff."
Points positifs : "Nothing what so ever, not seen such a rude staff in my years of traveling. Totally no customer care"
Points négatifs : "A bit more courtesy with passengers"
Points négatifs : "Trop prêt des toilettes"
Points négatifs : "Tout doit être paye."
Points positifs : "Amazing check in man and baggage check in woman. Great Customer Service."
Points négatifs : "Airplane crew dry, dull and aloof."
Points négatifs : "The boarding process could be better"
Points positifs : "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Points négatifs : "The coffee wasn’t free."
Points positifs : "ponctualité"
Points négatifs : "retard de 45 minutes"
Points positifs : "Nothing"
Points négatifs : "Pay for all, it's ridiculous for the price of the ticket"
Points positifs : "L'équipage au top !"
Points négatifs : "Le retard du a la météo"
Points positifs : "Nothing"
Points négatifs : "I missed it because of shitty transportation in Paris"
Points positifs : "Rien de particulier."
Points négatifs : "Plus de 2h de retards."
Points négatifs : "Retard de plus de 2h!!! Aucune compensation durant le vol, même pas un verre d eau"
Points positifs : "Je suis une personne handicapée à mobilité réduite et on m'a refuse l'assistance au motif qu'il était trop tard alors que les personnespresschargées de l'enregistrement n'ont pas été rapides il n'y avait une longue file d'attente"
Points négatifs : "4 hours delayed :("
Points négatifs : "4 hour delay"
Points positifs : "La carta de menú y la amabilidad de la tripulación."
Points négatifs : "La incomodidad de los asientos."
Points négatifs : "Vueling staff avoiding the issue of wanting to talk about why they sold more seats than are on the plane — telling me that it was my fault and that I should have checked in online earlier. This, despite technical problems with their online checkin system not allowing me to do so."
Points positifs : "Rien"
Points négatifs : "4h de retard en tout."
Points positifs : "Nothing"
Points négatifs : "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Points positifs : "Everything"
Points négatifs : "Nothing"
Points positifs : "Cheap"
Points négatifs : "Check-in process was a nightmare not well coordinated and took forever"
Points positifs : "Aircraft cabin comfornand cleanliness"
Points négatifs : "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Points positifs : "Le personnel de bord"
Points négatifs : "Rien"
Points positifs : "L'embarquement prioritaire, la largeur des sièges et la place pour les jambes."
Points positifs : "Rapide efficace les informations ont été exactes"
Points positifs : "Quick flight and good service"
Points négatifs : "Cheap flight but odd that we always take a shuttle from plane to airport"
Points négatifs : "Temps d'attente à l'enregistrement des bagages !"